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Customer Service and Call Center Average Salaries in Mauritius 2024

How much money does a person working in Customer Service and Call Center make in Mauritius?


Average Monthly Salary
33,600 MUR
( 403,000 MUR yearly)

LOW
12,400
MUR
AVERAGE
33,600
MUR
HIGH
69,100
MUR
All salary figures displayed here are per month except when noted otherwise.
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

A person working in Customer Service and Call Center in Mauritius typically earns around 33,600 MUR. Salaries range from 12,400 MUR (lowest average) to 69,100 MUR (highest average, actual maximum salary is higher).


Salary Variance

The provided figure represents the median compensation that encompasses housing, transportation, and other perks. The salaries within the Customer Service and Call Center domain in Mauritius exhibit significant discrepancies across various professions. In case you seek information about the remuneration of a specific position, please refer to the salaries listed below for respective job titles.

Salaries for specific jobs

Job TitleAverage Salary
Customer Service and Call Center
Account Representative21,300 MUR
Account Service Representative20,400 MUR
Business Support Specialist30,800 MUR
Call Center Advisor23,100 MUR
Call Center Duty Manager30,200 MUR
Call Center Manager59,800 MUR
Call Center Manager59,000 MUR
Call Center Quality Analyst33,500 MUR
Call Center Representative17,400 MUR
Call Center Representative17,100 MUR
Call Center Scheduler20,900 MUR
Call Center Scheduling Manager28,500 MUR
Call Center Supervisor25,200 MUR
Call Center Team Leader30,300 MUR
Call Center Technology Specialist34,100 MUR
Chatbot Copywriter31,100 MUR
Chatbot Deployment Specialist31,800 MUR
Chatbot Marketing Specialist42,200 MUR
Chief Customer Experience and Success Officer66,100 MUR
Client Engagement Specialest33,800 MUR
Client Executive23,600 MUR
Client Liaison Officer16,500 MUR
Client Relations Manager65,300 MUR
Client Relationship Executive56,800 MUR
Client Relationship Manager63,100 MUR
Client Service Analyst37,800 MUR
Client Service Representative17,800 MUR
Client Strategy Specialist36,200 MUR
Contracts Specialist30,000 MUR
Customer Care Officer17,700 MUR
Customer Care Representative16,700 MUR
Customer Center Supervisor21,000 MUR
Customer Experience Analyst21,600 MUR
Customer Experience Manager64,800 MUR
Customer Experience Specialist39,900 MUR
Customer Feedback and Insights Analyst41,100 MUR
Customer Fulfillment Specialist34,100 MUR
Customer Insights Analyst37,200 MUR
Customer Journey Analyst49,300 MUR
Customer Problem Manager38,000 MUR
Customer Relations Manager64,600 MUR
Customer Relations Specialist38,200 MUR
Customer Relationship Management Implementation Consultant56,500 MUR
Customer Retention Specialist53,400 MUR
Customer Sales Representative16,800 MUR
Customer Sales Support18,200 MUR
Customer Service Administration22,500 MUR
Customer Service Advisor37,500 MUR
Customer Service Agent17,000 MUR
Customer Service Associate18,200 MUR
Customer Service Coordinator21,200 MUR
Customer Service Country Manager73,300 MUR
Customer Service Executive41,600 MUR
Customer Service Manager64,700 MUR
Customer Service Manager63,400 MUR
Customer Service Officer17,200 MUR
Customer Service Operations Manager68,900 MUR
Customer Service Quality Assurance Analyst57,300 MUR
Customer Service Representative16,900 MUR
Customer Service Sales Support16,500 MUR
Customer Service Specialist17,900 MUR
Customer Service Supervisor28,100 MUR
Customer Service Team Leader39,200 MUR
Customer Service Trainer33,400 MUR
Customer Service Working Supervisor28,800 MUR
Customer Solutions Representative39,000 MUR
Customer Success Manager57,500 MUR
Customer Success Specialist36,500 MUR
Customer Support Agent18,100 MUR
Dispute Resolution Specialist30,600 MUR
Field Service Representative18,800 MUR
Guest Relations Officer14,100 MUR
Guest Service Agent13,500 MUR
Inbound Call Center Representative17,100 MUR
Inbound Sales Representative17,900 MUR
Internet Banking Supervisor54,200 MUR
Lead Administrator38,100 MUR
Live Chat Agent21,400 MUR
Logistics Coordinator19,400 MUR
Onboarding Specialist38,300 MUR
Operations Support Manager51,100 MUR
Real Time Analyst33,900 MUR
Regional Account Manager56,700 MUR
Remote Customer Service Representative24,900 MUR
Remote Customer Support Agent25,900 MUR
Service Administrator28,600 MUR
Service Delivery Manager61,300 MUR
Service Writer14,700 MUR
Social Media Customer Support Specialist35,500 MUR
Sourcing Assistant12,100 MUR
Telephone Operator12,800 MUR
User Experience Researcher41,000 MUR
Vendor Administration Specialist21,700 MUR
Voice Of The Customer Analyst34,000 MUR
Workforce Manager36,000 MUR


Customer Service and Call Center Jobs Pay Scale and Salaries in Mauritius

Median and salary distribution Mauritius Customer Service and Call Center monthly
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Salary Structure and Pay Scale Comparison

5% of people earn
34,000 MUR or more
10% of people earn
28,500 to 34,000 MUR
20% of people earn
16,500 MUR or less
65% of people earn
16,500 to 28,500 MUR
Minimum Salary
12,400 MUR
Median
29,500 MUR
Maximum
69,100 MUR




Median Salary, maximum and minimum salary, minimum wage, starting salary, and the salary range

All salary figures displayed here are per month except when noted otherwise.
  • Salary Range, Minimum Wage, and Starting Salary

    Salaries in Customer Service and Call Center in Mauritius range from 12,400 MUR (starting average salary) to 69,100 MUR (maximum average salary, actual maximum is higher). To clarify, the number presented is not the legally mandated minimum wage. Rather, it represents the lowest figure reported in a salary survey that involved thousands of participants and professionals from across the entire country.

  • Median Salary

    The median income in the field of Customer Service and Call Center is 29,500 MUR, implying that half of the workforce in Mauritius earns less than this figure, and the other half earns more. It represents the central value of salaries. As a rule of thumb, you would prefer to be part of the group earning above the median wage, situated on the right-hand side of the salary distribution chart.

  • Percentiles and Salary Scale

    Two values that are highly correlated with the median are the 25th and 75th percentiles. By examining the salary distribution diagram, it is possible to determine that 25% of individuals employed in Customer Service and Call Center in Mauritius earn less than 22,700 MUR, while 75% of them earn more. Additionally, the diagram reveals that 75% of individuals earn less than 36,000 MUR, while 25% earn more than that.

  • Pay Scale Structure

    Data was regrouped into brackets to provide a better understanding of what salaries can be expected. This approach was deemed more accurate than relying solely on the average salary, as it offers greater insights into the distribution of salaries in the field of Customer Service and Call Center in Mauritius. The analysis revealed that roughly 65% of all reported salaries fell within the range of 16,500 MUR to 28,500 MUR. Approximately 20% of salaries were below the 16,500 MUR mark, while 10% ranged from 28,500 MUR to 34,000 MUR. Only 5% of individuals earned a gross salary of 34,000 MUR or higher.

Salary Comparison by Years of Experience

How does a person's salary progress over time?

Salary Comparison By Experience Level
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The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage.

Generally speaking, employees in Customer Service and Call Center in Mauritius having experience from two to five years earn on average 32% more than freshers and juniors across all industries and disciplines.

Professionals with experience of more than five years tend to earn on average 36% more than those with five years or less of work experience.

As you hit the ten years mark, the salary increases by 21% and an additional 14% for those who have crossed the 15 years mark.

Those figures are presented as guidelines only. The numbers become more significant if you consider one job title at a time.


Change in salary based on experience varies drastically from one location to another and depends hugely on the career field as well. The data displayed here is the combined average of many different jobs. To view accurate figures, choose a specific job title.
On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.


Salary Comparison By Education

How does the education level affect your salary?

Salary Comparison By Education
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Change in salary based on education varies drastically from one location to another and depends hugely on the career field as well. The data displayed here is the combined average of multiple jobs. To view accurate figures, choose a specific job title.

It is well known that higher education equals a bigger salary, but how much more money can a degree add to your income?

We compared the salaries of professionals at the same level but with different college degree levels across many jobs in Customer Service and Call Center in Mauritius, below are our findings.

Workers with a certificate or diploma earn on average 17% more than their peers who only reached the high school level.

Employees who earned a Bachelor's Degree earn 24% more than those who only managed to attain a certificate or diploma.

Professionals who attained a Master's Degree are awarded salaries that are 29% more than those with a Bachelor's Degree.

Finally, PhD holders earn 23% more than Master's Degree holders on average while doing the same job.


Is a Master's degree or an MBA worth it? Should you pursue higher education?

A Master's degree program or any post-graduate program in Mauritius costs anywhere from 233,000 MUR to 699,000 MUR and lasts approximately two years. That is quite an investment.

Employees can't expect any salary increases during the study period, assuming they already have a job. In most cases, a salary review is conducted once education is completed and the degree has been attained.

Many people pursue higher education as a tactic to switch to a higher-paying job. The numbers seem to support this tactic. The average increase in compensation while changing jobs is approximately 10% more than the customary salary increment.

The decision really depends on the situation and experience among many other factors. Putting all variables aside, if a person can afford the costs of higher education then the return on investment is definitely worth it. Degree costs can be recovered roughly in a year or so.



Salary and Compensation Comparison By Gender / Customer Service and Call Center / Mauritius

Salary comparison by gender Mauritius Customer Service and Call Center monthly
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Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? In the field of Customer Service and Call Center in Mauritius, the average difference between the salary of male and female employees is 9%.

Male
34,700 MUR
Female-8%
31,900 MUR
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in Mauritius for all Careers

Salary comparison by gender monthly Mauritius
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Average Annual Salary Increment Percentage / Customer Service and Call Center / Mauritius

How much are annual salary increments in Mauritius for individuals working in Customer Service and Call Center? How often do employees get salary raises?

Professionals working in Customer Service and Call Center in Mauritius are likely to observe a salary increase of approximately 4% every 28 months. The national average annual increment for all professions combined is 4% granted to employees every 29 months.

Annual Salary Increment Rate Mauritius Customer Service and Call Center
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The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

Mauritius / All Professions

Annual Salary Increment Rate Mauritius
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The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency

The average salary increase in one year (12 months) in Mauritius is 2%.

Worldwide Salary Raises: All Countries and All Jobs

World Average Annual Salary Increment
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Salary Packages and Schemes

Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.

Bonus and Incentive Rates / Customer Service and Call Center / Mauritius

How much and how often are bonuses being awarded?Annual Salary Bonus Rate Mauritius Customer Service and Call Center
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68% of surveyed staff in Customer Service and Call Center reported that they haven't received any bonuses or incentives in the previous year while 32% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 3% to 5% of their annual salary.

Received Bonus
32%
No Bonus
68%

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus, where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.


What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

Example:
A graphics designer working for a graphics designing company.

Example:
A graphic designer in the marketing department of a hospital.


Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Hourly Average Wage / Customer Service and Call Center / Mauritius


190 MUR per hour

The average hourly wage (pay per hour) in Customer Service and Call Center in Mauritius is 190 MUR.This is the rate they get paid for every worked hour.


Hourly Wage = Annual Salary / ( 52 x 5 x 8 )

About The Hourly Pay Rate

The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

What is the minimum hourly rate of pay?

The minimum pay rate per hour for people working in Customer Service and Call Center in Mauritius is 72 MUR. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.

Government vs Private Sector Salary Comparison

Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in Mauritius is 18% on average across all career fields.

Private Sector
41,900 MUR
Public Sector+18%
49,400 MUR
Percentage increase and decrease are relative to the previous value

Salary Statistics and Calculation Guide

What is considered to be a good and competitive salary in Customer Service and Call Center in Mauritius?

A good and competitive compensation would range anywhere between 29,500 MUR and 36,000 MUR. This is a very rough estimate. Experience and education play a very huge part in the final earnings.

Gross Salary (before tax) and Net Salary (after tax)

All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

Base / Basic Salary

The base salary for jobs in Customer Service and Call Center in Mauritius ranges from 12,400 MUR to 22,700 MUR. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.


What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary


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