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Call Center Representative Average Salary in Sweden 2024

How much money does a person working as Call Center Representative make in Sweden?


Average Monthly Salary
16,800 SEK
( 201,000 SEK yearly)

LOW
9,050
SEK
AVERAGE
16,800
SEK
HIGH
25,300
SEK
All salary figures displayed here are per month except when noted otherwise.
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

A person working as Call Center Representative in Sweden typically earns around 16,800 SEK. Salaries range from 9,050 SEK (lowest) to 25,300 SEK (highest).


Salary Variance

This is the average salary including housing, transport, and other benefits. Call Center Representative salaries in Sweden vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.



Call Center Representative Pay Scale and Salaries in Sweden

Median and salary distribution Sweden Call Center Representative monthly
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Salary Structure and Pay Scale Comparison

5% of people earn
14,900 SEK or more
10% of people earn
13,400 to 14,900 SEK
20% of people earn
9,940 SEK or less
65% of people earn
9,940 to 13,400 SEK
Minimum Salary
9,050 SEK
Median
15,000 SEK
Maximum
25,300 SEK




Median Salary, maximum and minimum salary, minimum wage, starting salary, and the salary range

All salary figures displayed here are per month except when noted otherwise.
  • Salary Range, Minimum Wage, and Starting Salary

    Salaries for the position Call Center Representative in Sweden range from 9,050 SEK (starting salary) to 25,300 SEK (maximum salary). It should be noted that the given figure is not the legally mandated minimum wage; rather, it represents the lowest figure reported in a salary survey that included thousands of participants and professionals from all regions of the country.

  • Median Salary

    With a median salary of 15,000 SEK, half of the professionals who work as Call Center Representative in Sweden earn less than this amount, and the other half earn more. The median salary denotes the middle value of salaries. Ideally, you would want to belong to the group earning more than the median salary, located on the right side of the salary distribution graph.

  • Percentiles and Salary Scale

    The median is closely associated with two other values known as the 25th and 75th percentiles. By examining the salary distribution chart, it can be determined that 25% of professionals employed as Call Center Representative in Sweden earn less than 12,500 SEK, while 75% earn more. Similarly, the chart shows that 75% earn less than 16,900 SEK while 25% earn more.

  • Pay Scale Structure

    To provide a better understanding of expected salaries, we categorized the frequently occurring salaries into different ranges. This approach provides a more precise representation of salary distribution for the job title Call Center Representative in Sweden compared to simply calculating the average. The majority of reported salaries, approximately 65%, fall within the range of 9,940 SEK to 13,400 SEK. About 20% of salaries are below the 9,940 SEK mark, while 10% fall within the range of 13,400 SEK to 14,900 SEK. Only 5% of individuals have salaries exceeding 14,900 SEK.

Salary Comparison by Years of Experience / Call Center Representative / Sweden

How do experience and age affect pay?

0 - 2 Years
10,500 SEK
2 - 5 Years+26%
13,300 SEK
5 - 10 Years+32%
17,500 SEK
10 - 15 Years+18%
20,600 SEK
15 - 20 Years+11%
22,800 SEK
20+ Years+6%
24,300 SEK
Percentage increase and decrease are relative to the previous value
Salary comparison by years of experience monthly Sweden Call Center Representative
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The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage. We broke down salaries by experience level for people working as Call Center Representative and this is what we found.


All salary figures displayed here are per month except when noted otherwise.

Employees with less than two years of experience earn approximately 10,500 SEK.

While someone with an experience level between two and five years is expected to earn 13,300 SEK, 26% more than someone with less than two year's experience.

Moving forward, an experience level between five and ten years lands a salary of 17,500 SEK, 32% more than someone with two to five years of experience.

Additionally, professionals whose expertise span anywhere between ten and fifteen years get a salary equivalent to 20,600 SEK, 18% more than someone with five to ten years of experience.

If the experience level is between fifteen and twenty years, then the expected wage is 22,800 SEK, 11% more than someone with ten to fifteen years of experience.

Lastly, employees with more than twenty years of professional experience get a salary of 24,300 SEK, 6% more than people with fifteen to twenty years of experience.

On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.

Typical Salary Progress for Most Careers

Salary Comparison By Experience Level
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Salary Comparison By Education / Call Center Representative / Sweden

How do education levels affect salaries?

Displayed below is the average salary variance between different education levels of professionals working as Call Center Representative.

High School
13,300 SEK
Certificate or Diploma+37%
18,200 SEK
Bachelor's Degree+29%
23,400 SEK
Percentage increase and decrease are relative to the previous value
Salary comparison by education level monthly Sweden Call Center Representative
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We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down salaries by education level for the position Call Center Representative in order to make a comparison.


Level 1: High School

Employees at this education level have an average salary of 13,300 SEK.


Level 2: Certificate or Diploma

At this level, the average salary becomes 18,200 SEK, 37% more than the previous level.


Level 3: Bachelor's Degree

At this level, the average salary becomes 23,400 SEK, 29% more than the previous level.



Typical Salary Difference by Education for Most Careers

Salary Comparison By Education Level
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Salary and Compensation Comparison By Gender / Call Center Representative / Sweden

Salary comparison by gender Sweden Call Center Representative monthly
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Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? For the people who work as Call Center Representative in Sweden, the average difference between the salary of male and female employees is 4%.

Male
16,400 SEK
Female+4%
17,100 SEK
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in Sweden for all Careers

Salary comparison by gender monthly Sweden
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Average Annual Salary Increment Percentage / Call Center Representative / Sweden

How much are annual salary increments in Sweden for individuals working as Call Center Representative? How often do employees get salary raises?

Individuals working as Call Center Representative in Sweden are likely to observe a salary increase of approximately 9% every 16 months. The national average annual increment for all professions combined is 8% granted to employees every 16 months.

Annual Salary Increment Rate Sweden Call Center Representative
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The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

Sweden / All Professions

Annual Salary Increment Rate Sweden
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The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency

The average salary increase in one year (12 months) in Sweden is 6%.

Worldwide Salary Raises: All Countries and All Jobs

World Average Annual Salary Increment
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Salary Packages and Schemes

Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.



Bonus and Incentive Rates / Call Center Representative / Sweden

How much and how often are bonuses being awarded?Annual Salary Bonus Rate Sweden Call Center Representative
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48% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 52% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 4% to 5% of their annual salary.

Received Bonus
52%
No Bonus
48%

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus, where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.


What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

Example:
A graphics designer working for a graphics designing company.

Example:
A graphic designer in the marketing department of a hospital.


Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Average Hourly Wage / Call Center Representative / Sweden


97 SEK per hour

The average hourly wage (pay per hour) for individuals working as Call Center Representative in Sweden is 97 SEK.This is the rate they get paid for every worked hour.


Hourly Wage = Annual Salary / ( 52 x 5 x 8 )

About The Hourly Pay Rate

The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

What is the minimum hourly rate of pay?

The minimum pay rate per hour for people working as Call Center Representative in Sweden is 52 SEK. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.

Salary comparison with similar jobs

Job TitleAverage Salary
Customer Service and Call Center-100%
Account Representative20,100 SEK+20%
Account Service Representative21,100 SEK+26%
Business Support Specialist29,200 SEK+74%
Call Center Advisor23,000 SEK+37%
Call Center Duty Manager30,900 SEK+84%
Call Center Manager57,100 SEK+240%
Call Center Quality Analyst36,700 SEK+120%
Call Center Representative17,600 SEK+5%
Call Center Scheduler19,600 SEK+17%
Call Center Scheduling Manager28,700 SEK+71%
Call Center Supervisor24,400 SEK+46%
Call Center Team Leader29,600 SEK+77%
Call Center Technology Specialist35,600 SEK+110%
Chatbot Copywriter28,800 SEK+72%
Chatbot Deployment Specialist31,700 SEK+89%
Chatbot Marketing Specialist39,800 SEK+140%
Chief Customer Experience and Success Officer65,300 SEK+290%
Client Engagement Specialest32,800 SEK+96%
Client Executive24,600 SEK+47%
Client Liaison Officer16,400 SEK-2%
Client Relations Manager60,000 SEK+260%
Client Relationship Executive57,500 SEK+240%
Client Relationship Manager60,300 SEK+260%
Client Service Analyst37,200 SEK+120%
Client Service Representative17,700 SEK+6%
Client Strategy Specialist38,300 SEK+130%
Contracts Specialist27,700 SEK+65%
Customer Care Officer17,500 SEK+4%
Customer Care Representative17,900 SEK+7%
Customer Center Supervisor21,900 SEK+31%
Customer Experience Analyst22,400 SEK+34%
Customer Experience Manager60,000 SEK+260%
Customer Experience Specialist40,200 SEK+140%
Customer Feedback and Insights Analyst42,900 SEK+160%
Customer Fulfillment Specialist37,000 SEK+120%
Customer Insights Analyst39,100 SEK+130%
Customer Journey Analyst45,300 SEK+170%
Customer Problem Manager39,100 SEK+130%
Customer Relations Manager64,600 SEK+290%
Customer Relations Specialist35,400 SEK+110%
Customer Relationship Management Implementation Consultant55,800 SEK+230%
Customer Retention Specialist51,300 SEK+210%
Customer Sales Representative18,100 SEK+8%
Customer Sales Support19,000 SEK+13%
Customer Service Administration20,700 SEK+23%
Customer Service Advisor37,000 SEK+120%
Customer Service Agent16,800 SEK+0%
Customer Service Associate18,100 SEK+8%
Customer Service Coordinator20,400 SEK+22%
Customer Service Country Manager68,500 SEK+310%
Customer Service Executive43,300 SEK+160%
Customer Service Manager65,500 SEK+290%
Customer Service Officer17,300 SEK+3%
Customer Service Operations Manager64,400 SEK+280%
Customer Service Quality Assurance Analyst57,500 SEK+240%
Customer Service Representative18,300 SEK+9%
Customer Service Sales Support16,600 SEK-1%
Customer Service Specialist17,400 SEK+4%
Customer Service Supervisor27,600 SEK+65%
Customer Service Team Leader37,500 SEK+120%
Customer Service Trainer31,100 SEK+86%
Customer Service Working Supervisor30,300 SEK+81%
Customer Solutions Representative39,800 SEK+140%
Customer Success Manager61,500 SEK+270%
Customer Success Specialist36,400 SEK+120%
Customer Support Agent17,900 SEK+7%
Dispute Resolution Specialist31,200 SEK+86%
Field Service Representative19,100 SEK+14%
Guest Relations Officer14,400 SEK-14%
Guest Service Agent13,700 SEK-18%
Inbound Call Center Representative18,100 SEK+8%
Inbound Sales Representative18,200 SEK+9%
Internet Banking Supervisor57,100 SEK+240%
Lead Administrator37,200 SEK+120%
Live Chat Agent20,600 SEK+23%
Logistics Coordinator20,200 SEK+20%
Onboarding Specialist39,400 SEK+140%
Operations Support Manager50,500 SEK+200%
Real Time Analyst36,200 SEK+120%
Regional Account Manager59,100 SEK+250%
Remote Customer Service Representative23,800 SEK+42%
Remote Customer Support Agent24,100 SEK+44%
Service Administrator29,100 SEK+74%
Service Delivery Manager57,500 SEK+240%
Service Writer14,100 SEK-16%
Social Media Customer Support Specialist34,900 SEK+110%
Sourcing Assistant12,100 SEK-28%
Telephone Operator13,000 SEK-22%
User Experience Researcher37,700 SEK+120%
Vendor Administration Specialist21,900 SEK+31%
Voice Of The Customer Analyst33,100 SEK+97%
Workforce Manager38,800 SEK+130%

Salary Comparison By City

CityAverage Salary
Stockholm18,500 SEK

Government vs Private Sector Salary Comparison

Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in Sweden is 5% on average across all career fields.

Private Sector
44,200 SEK
Public Sector+5%
46,300 SEK
Percentage increase and decrease are relative to the previous value

Salary Statistics and Calculation Guide

What is considered to be a good and competitive salary for the job title Call Center Representative in Sweden?

A good and competitive compensation would range anywhere between 15,000 SEK and 16,900 SEK. This is a very rough estimate. Experience and education play a very huge part in the final earnings.

Gross Salary (before tax) and Net Salary (after tax)

All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

Base / Basic Salary

The base salary for a careers like Call Center Representative in Sweden ranges from 9,050 SEK to 12,500 SEK. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.


What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary


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