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Customer Service and Call Center Average Salaries in Finland 2024

How much money does a person working in Customer Service and Call Center make in Finland?


Average Monthly Salary
3,390 EUR
( 40,700 EUR yearly)

LOW
1,260
EUR
AVERAGE
3,390
EUR
HIGH
6,980
EUR
All salary figures displayed here are per month except when noted otherwise.
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

A person working in Customer Service and Call Center in Finland typically earns around 3,390 EUR. Salaries range from 1,260 EUR (lowest average) to 6,980 EUR (highest average, actual maximum salary is higher).


Salary Variance

The provided figure represents the median compensation that encompasses housing, transportation, and other perks. The salaries within the Customer Service and Call Center domain in Finland exhibit significant discrepancies across various professions. In case you seek information about the remuneration of a specific position, please refer to the salaries listed below for respective job titles.

Salaries for specific jobs

Job TitleAverage Salary
Customer Service and Call Center
Account Representative2,120 EUR
Account Service Representative2,020 EUR
Business Support Specialist2,930 EUR
Call Center Advisor2,140 EUR
Call Center Duty Manager2,970 EUR
Call Center Manager5,500 EUR
Call Center Manager5,690 EUR
Call Center Quality Analyst3,250 EUR
Call Center Representative1,750 EUR
Call Center Representative1,690 EUR
Call Center Scheduler1,980 EUR
Call Center Scheduling Manager2,790 EUR
Call Center Supervisor2,420 EUR
Call Center Team Leader3,070 EUR
Call Center Technology Specialist3,570 EUR
Chatbot Copywriter3,070 EUR
Chatbot Deployment Specialist3,250 EUR
Chatbot Marketing Specialist3,800 EUR
Chief Customer Experience and Success Officer6,730 EUR
Client Engagement Specialest3,250 EUR
Client Executive2,350 EUR
Client Liaison Officer1,600 EUR
Client Relations Manager6,410 EUR
Client Relationship Executive5,290 EUR
Client Relationship Manager6,320 EUR
Client Service Analyst3,660 EUR
Client Service Representative1,640 EUR
Client Strategy Specialist3,630 EUR
Contracts Specialist2,810 EUR
Customer Care Officer1,720 EUR
Customer Care Representative1,770 EUR
Customer Center Supervisor1,990 EUR
Customer Experience Analyst2,250 EUR
Customer Experience Manager6,390 EUR
Customer Experience Specialist3,900 EUR
Customer Feedback and Insights Analyst3,900 EUR
Customer Fulfillment Specialist3,460 EUR
Customer Insights Analyst3,530 EUR
Customer Journey Analyst4,840 EUR
Customer Problem Manager3,570 EUR
Customer Relations Manager6,290 EUR
Customer Relations Specialist3,760 EUR
Customer Relationship Management Implementation Consultant5,760 EUR
Customer Retention Specialist5,100 EUR
Customer Sales Representative1,700 EUR
Customer Sales Support1,720 EUR
Customer Service Administration2,210 EUR
Customer Service Advisor3,820 EUR
Customer Service Agent1,730 EUR
Customer Service Associate1,690 EUR
Customer Service Coordinator2,030 EUR
Customer Service Country Manager6,570 EUR
Customer Service Executive4,130 EUR
Customer Service Manager6,040 EUR
Customer Service Manager6,160 EUR
Customer Service Officer1,770 EUR
Customer Service Operations Manager6,180 EUR
Customer Service Quality Assurance Analyst5,880 EUR
Customer Service Representative1,630 EUR
Customer Service Sales Support1,700 EUR
Customer Service Specialist1,720 EUR
Customer Service Supervisor2,580 EUR
Customer Service Team Leader3,930 EUR
Customer Service Trainer3,140 EUR
Customer Service Working Supervisor2,880 EUR
Customer Solutions Representative3,650 EUR
Customer Success Manager5,510 EUR
Customer Success Specialist3,740 EUR
Customer Support Agent1,750 EUR
Dispute Resolution Specialist3,160 EUR
Field Service Representative1,840 EUR
Guest Relations Officer1,390 EUR
Guest Service Agent1,320 EUR
Inbound Call Center Representative1,710 EUR
Inbound Sales Representative1,670 EUR
Internet Banking Supervisor5,690 EUR
Lead Administrator3,670 EUR
Live Chat Agent1,950 EUR
Logistics Coordinator1,930 EUR
Onboarding Specialist3,600 EUR
Operations Support Manager5,200 EUR
Real Time Analyst3,410 EUR
Regional Account Manager5,640 EUR
Remote Customer Service Representative2,500 EUR
Remote Customer Support Agent2,430 EUR
Service Administrator2,670 EUR
Service Delivery Manager5,790 EUR
Service Writer1,470 EUR
Social Media Customer Support Specialist3,430 EUR
Sourcing Assistant1,240 EUR
Telephone Operator1,260 EUR
User Experience Researcher4,030 EUR
Vendor Administration Specialist2,120 EUR
Voice Of The Customer Analyst3,430 EUR
Workforce Manager3,470 EUR


Customer Service and Call Center Jobs Pay Scale and Salaries in Finland

Median and salary distribution Finland Customer Service and Call Center monthly
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Salary Structure and Pay Scale Comparison

5% of people earn
3,400 EUR or more
10% of people earn
2,850 to 3,400 EUR
20% of people earn
1,650 EUR or less
65% of people earn
1,650 to 2,850 EUR
Minimum Salary
1,260 EUR
Median
2,950 EUR
Maximum
6,980 EUR




Median Salary, maximum and minimum salary, minimum wage, starting salary, and the salary range

All salary figures displayed here are per month except when noted otherwise.
  • Salary Range, Minimum Wage, and Starting Salary

    Salaries in Customer Service and Call Center in Finland range from 1,260 EUR (starting average salary) to 6,980 EUR (maximum average salary, actual maximum is higher). To clarify, the number presented is not the legally mandated minimum wage. Rather, it represents the lowest figure reported in a salary survey that involved thousands of participants and professionals from across the entire country.

  • Median Salary

    The median income in the field of Customer Service and Call Center is 2,950 EUR, implying that half of the workforce in Finland earns less than this figure, and the other half earns more. It represents the central value of salaries. As a rule of thumb, you would prefer to be part of the group earning above the median wage, situated on the right-hand side of the salary distribution chart.

  • Percentiles and Salary Scale

    Two values that are highly correlated with the median are the 25th and 75th percentiles. By examining the salary distribution diagram, it is possible to determine that 25% of individuals employed in Customer Service and Call Center in Finland earn less than 2,270 EUR, while 75% of them earn more. Additionally, the diagram reveals that 75% of individuals earn less than 3,600 EUR, while 25% earn more than that.

  • Pay Scale Structure

    Data was regrouped into brackets to provide a better understanding of what salaries can be expected. This approach was deemed more accurate than relying solely on the average salary, as it offers greater insights into the distribution of salaries in the field of Customer Service and Call Center in Finland. The analysis revealed that roughly 65% of all reported salaries fell within the range of 1,650 EUR to 2,850 EUR. Approximately 20% of salaries were below the 1,650 EUR mark, while 10% ranged from 2,850 EUR to 3,400 EUR. Only 5% of individuals earned a gross salary of 3,400 EUR or higher.

Salary Comparison by Years of Experience

How does a person's salary progress over time?

Salary Comparison By Experience Level
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The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage.

Generally speaking, employees in Customer Service and Call Center in Finland having experience from two to five years earn on average 32% more than freshers and juniors across all industries and disciplines.

Professionals with experience of more than five years tend to earn on average 36% more than those with five years or less of work experience.

As you hit the ten years mark, the salary increases by 21% and an additional 14% for those who have crossed the 15 years mark.

Those figures are presented as guidelines only. The numbers become more significant if you consider one job title at a time.


Change in salary based on experience varies drastically from one location to another and depends hugely on the career field as well. The data displayed here is the combined average of many different jobs. To view accurate figures, choose a specific job title.
On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.


Salary Comparison By Education

How does the education level affect your salary?

Salary Comparison By Education
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Change in salary based on education varies drastically from one location to another and depends hugely on the career field as well. The data displayed here is the combined average of multiple jobs. To view accurate figures, choose a specific job title.

It is well known that higher education equals a bigger salary, but how much more money can a degree add to your income?

We compared the salaries of professionals at the same level but with different college degree levels across many jobs in Customer Service and Call Center in Finland, below are our findings.

Workers with a certificate or diploma earn on average 17% more than their peers who only reached the high school level.

Employees who earned a Bachelor's Degree earn 24% more than those who only managed to attain a certificate or diploma.

Professionals who attained a Master's Degree are awarded salaries that are 29% more than those with a Bachelor's Degree.

Finally, PhD holders earn 23% more than Master's Degree holders on average while doing the same job.


Is a Master's degree or an MBA worth it? Should you pursue higher education?

A Master's degree program or any post-graduate program in Finland costs anywhere from 23,500 EUR to 70,600 EUR and lasts approximately two years. That is quite an investment.

Employees can't expect any salary increases during the study period, assuming they already have a job. In most cases, a salary review is conducted once education is completed and the degree has been attained.

Many people pursue higher education as a tactic to switch to a higher-paying job. The numbers seem to support this tactic. The average increase in compensation while changing jobs is approximately 10% more than the customary salary increment.

The decision really depends on the situation and experience among many other factors. Putting all variables aside, if a person can afford the costs of higher education then the return on investment is definitely worth it. Degree costs can be recovered roughly in a year or so.



Salary and Compensation Comparison By Gender / Customer Service and Call Center / Finland

Salary comparison by gender Finland Customer Service and Call Center monthly
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Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? In the field of Customer Service and Call Center in Finland, the average difference between the salary of male and female employees is 4%.

Male
3,460 EUR
Female-4%
3,320 EUR
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in Finland for all Careers

Salary comparison by gender monthly Finland
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Average Annual Salary Increment Percentage / Customer Service and Call Center / Finland

How much are annual salary increments in Finland for individuals working in Customer Service and Call Center? How often do employees get salary raises?

Professionals working in Customer Service and Call Center in Finland are likely to observe a salary increase of approximately 8% every 15 months. The national average annual increment for all professions combined is 8% granted to employees every 16 months.

Annual Salary Increment Rate Finland Customer Service and Call Center
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The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

Finland / All Professions

Annual Salary Increment Rate Finland
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The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency

The average salary increase in one year (12 months) in Finland is 6%.

Worldwide Salary Raises: All Countries and All Jobs

World Average Annual Salary Increment
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Salary Packages and Schemes

Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.

Bonus and Incentive Rates / Customer Service and Call Center / Finland

How much and how often are bonuses being awarded?Annual Salary Bonus Rate Finland Customer Service and Call Center
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50% of surveyed staff in Customer Service and Call Center reported that they haven't received any bonuses or incentives in the previous year while 50% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 4% to 5% of their annual salary.

Received Bonus
50%
No Bonus
50%

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus, where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.


What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

Example:
A graphics designer working for a graphics designing company.

Example:
A graphic designer in the marketing department of a hospital.


Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Hourly Average Wage / Customer Service and Call Center / Finland


20 EUR per hour

The average hourly wage (pay per hour) in Customer Service and Call Center in Finland is 20 EUR.This is the rate they get paid for every worked hour.


Hourly Wage = Annual Salary / ( 52 x 5 x 8 )

About The Hourly Pay Rate

The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

What is the minimum hourly rate of pay?

The minimum pay rate per hour for people working in Customer Service and Call Center in Finland is 7 EUR. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.

Salary Comparison By City

CityAverage Salary
Helsinki3,620 EUR

Government vs Private Sector Salary Comparison

Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in Finland is 5% on average across all career fields.

Private Sector
4,590 EUR
Public Sector+5%
4,810 EUR
Percentage increase and decrease are relative to the previous value

Salary Statistics and Calculation Guide

What is considered to be a good and competitive salary in Customer Service and Call Center in Finland?

A good and competitive compensation would range anywhere between 2,950 EUR and 3,600 EUR. This is a very rough estimate. Experience and education play a very huge part in the final earnings.

Gross Salary (before tax) and Net Salary (after tax)

All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

Base / Basic Salary

The base salary for jobs in Customer Service and Call Center in Finland ranges from 1,260 EUR to 2,270 EUR. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.


What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary


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