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Customer Service and Call Center Average Salaries in France 2024

How much money does a person working in Customer Service and Call Center make in France?


Average Yearly Salary
35,800 EUR
( 2,980 EUR monthly)

LOW
13,300
EUR
AVERAGE
35,800
EUR
HIGH
73,700
EUR
All salary figures displayed here are per year except when noted otherwise.
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

A person working in Customer Service and Call Center in France typically earns around 35,800 EUR. Salaries range from 13,300 EUR (lowest average) to 73,700 EUR (highest average, actual maximum salary is higher).


Salary Variance

The provided figure represents the median compensation that encompasses housing, transportation, and other perks. The salaries within the Customer Service and Call Center domain in France exhibit significant discrepancies across various professions. In case you seek information about the remuneration of a specific position, please refer to the salaries listed below for respective job titles.

Salaries for specific jobs

Job TitleAverage Salary
Customer Service and Call Center
Account Representative21,200 EUR
Account Service Representative21,500 EUR
Business Support Specialist31,700 EUR
Call Center Advisor23,000 EUR
Call Center Duty Manager31,900 EUR
Call Center Manager59,300 EUR
Call Center Manager61,000 EUR
Call Center Quality Analyst34,700 EUR
Call Center Representative18,100 EUR
Call Center Representative18,700 EUR
Call Center Scheduler21,100 EUR
Call Center Scheduling Manager29,800 EUR
Call Center Supervisor25,400 EUR
Call Center Team Leader29,700 EUR
Call Center Technology Specialist35,900 EUR
Chatbot Copywriter31,400 EUR
Chatbot Deployment Specialist33,200 EUR
Chatbot Marketing Specialist43,000 EUR
Chief Customer Experience and Success Officer69,600 EUR
Client Engagement Specialest34,000 EUR
Client Executive24,700 EUR
Client Liaison Officer17,500 EUR
Client Relations Manager66,200 EUR
Client Relationship Executive55,600 EUR
Client Relationship Manager61,700 EUR
Client Service Analyst38,500 EUR
Client Service Representative17,700 EUR
Client Strategy Specialist38,200 EUR
Contracts Specialist30,700 EUR
Customer Care Officer17,600 EUR
Customer Care Representative17,200 EUR
Customer Center Supervisor22,600 EUR
Customer Experience Analyst23,000 EUR
Customer Experience Manager65,300 EUR
Customer Experience Specialist39,800 EUR
Customer Feedback and Insights Analyst44,400 EUR
Customer Fulfillment Specialist35,300 EUR
Customer Insights Analyst39,800 EUR
Customer Journey Analyst50,000 EUR
Customer Problem Manager40,600 EUR
Customer Relations Manager64,800 EUR
Customer Relations Specialist38,500 EUR
Customer Relationship Management Implementation Consultant59,500 EUR
Customer Retention Specialist52,700 EUR
Customer Sales Representative17,500 EUR
Customer Sales Support19,600 EUR
Customer Service Administration22,800 EUR
Customer Service Advisor39,400 EUR
Customer Service Agent17,900 EUR
Customer Service Associate18,600 EUR
Customer Service Coordinator21,000 EUR
Customer Service Country Manager75,200 EUR
Customer Service Executive44,500 EUR
Customer Service Manager62,500 EUR
Customer Service Manager65,100 EUR
Customer Service Officer18,300 EUR
Customer Service Operations Manager70,700 EUR
Customer Service Quality Assurance Analyst61,000 EUR
Customer Service Representative17,600 EUR
Customer Service Sales Support17,600 EUR
Customer Service Specialist17,900 EUR
Customer Service Supervisor28,400 EUR
Customer Service Team Leader38,400 EUR
Customer Service Trainer34,000 EUR
Customer Service Working Supervisor29,900 EUR
Customer Solutions Representative41,900 EUR
Customer Success Manager60,800 EUR
Customer Success Specialist38,200 EUR
Customer Support Agent18,300 EUR
Dispute Resolution Specialist32,100 EUR
Field Service Representative18,500 EUR
Guest Relations Officer13,800 EUR
Guest Service Agent14,000 EUR
Inbound Call Center Representative18,000 EUR
Inbound Sales Representative17,800 EUR
Internet Banking Supervisor56,700 EUR
Lead Administrator39,000 EUR
Live Chat Agent21,300 EUR
Logistics Coordinator20,800 EUR
Onboarding Specialist37,900 EUR
Operations Support Manager53,800 EUR
Real Time Analyst35,600 EUR
Regional Account Manager59,300 EUR
Remote Customer Service Representative24,400 EUR
Remote Customer Support Agent26,300 EUR
Service Administrator28,500 EUR
Service Delivery Manager61,900 EUR
Service Writer14,400 EUR
Social Media Customer Support Specialist35,200 EUR
Sourcing Assistant12,500 EUR
Telephone Operator13,300 EUR
User Experience Researcher41,700 EUR
Vendor Administration Specialist22,700 EUR
Voice Of The Customer Analyst33,700 EUR
Workforce Manager37,900 EUR


Customer Service and Call Center Jobs Pay Scale and Salaries in France

Median and salary distribution France Customer Service and Call Center yearly
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Salary Structure and Pay Scale Comparison

5% of people earn
36,300 EUR or more
10% of people earn
30,500 to 36,300 EUR
20% of people earn
17,600 EUR or less
65% of people earn
17,600 to 30,500 EUR
Minimum Salary
13,300 EUR
Median
31,500 EUR
Maximum
73,700 EUR




Median Salary, maximum and minimum salary, minimum wage, starting salary, and the salary range

All salary figures displayed here are per year except when noted otherwise.
  • Salary Range, Minimum Wage, and Starting Salary

    Salaries in Customer Service and Call Center in France range from 13,300 EUR (starting average salary) to 73,700 EUR (maximum average salary, actual maximum is higher). To clarify, the number presented is not the legally mandated minimum wage. Rather, it represents the lowest figure reported in a salary survey that involved thousands of participants and professionals from across the entire country.

  • Median Salary

    The median income in the field of Customer Service and Call Center is 31,500 EUR, implying that half of the workforce in France earns less than this figure, and the other half earns more. It represents the central value of salaries. As a rule of thumb, you would prefer to be part of the group earning above the median wage, situated on the right-hand side of the salary distribution chart.

  • Percentiles and Salary Scale

    Two values that are highly correlated with the median are the 25th and 75th percentiles. By examining the salary distribution diagram, it is possible to determine that 25% of individuals employed in Customer Service and Call Center in France earn less than 24,200 EUR, while 75% of them earn more. Additionally, the diagram reveals that 75% of individuals earn less than 38,400 EUR, while 25% earn more than that.

  • Pay Scale Structure

    Data was regrouped into brackets to provide a better understanding of what salaries can be expected. This approach was deemed more accurate than relying solely on the average salary, as it offers greater insights into the distribution of salaries in the field of Customer Service and Call Center in France. The analysis revealed that roughly 65% of all reported salaries fell within the range of 17,600 EUR to 30,500 EUR. Approximately 20% of salaries were below the 17,600 EUR mark, while 10% ranged from 30,500 EUR to 36,300 EUR. Only 5% of individuals earned a gross salary of 36,300 EUR or higher.

Salary Comparison by Years of Experience

How does a person's salary progress over time?

Salary Comparison By Experience Level
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The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage.

Generally speaking, employees in Customer Service and Call Center in France having experience from two to five years earn on average 32% more than freshers and juniors across all industries and disciplines.

Professionals with experience of more than five years tend to earn on average 36% more than those with five years or less of work experience.

As you hit the ten years mark, the salary increases by 21% and an additional 14% for those who have crossed the 15 years mark.

Those figures are presented as guidelines only. The numbers become more significant if you consider one job title at a time.


Change in salary based on experience varies drastically from one location to another and depends hugely on the career field as well. The data displayed here is the combined average of many different jobs. To view accurate figures, choose a specific job title.
On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.


Salary Comparison By Education

How does the education level affect your salary?

Salary Comparison By Education
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Change in salary based on education varies drastically from one location to another and depends hugely on the career field as well. The data displayed here is the combined average of multiple jobs. To view accurate figures, choose a specific job title.

It is well known that higher education equals a bigger salary, but how much more money can a degree add to your income?

We compared the salaries of professionals at the same level but with different college degree levels across many jobs in Customer Service and Call Center in France, below are our findings.

Workers with a certificate or diploma earn on average 17% more than their peers who only reached the high school level.

Employees who earned a Bachelor's Degree earn 24% more than those who only managed to attain a certificate or diploma.

Professionals who attained a Master's Degree are awarded salaries that are 29% more than those with a Bachelor's Degree.

Finally, PhD holders earn 23% more than Master's Degree holders on average while doing the same job.


Is a Master's degree or an MBA worth it? Should you pursue higher education?

A Master's degree program or any post-graduate program in France costs anywhere from 20,700 EUR to 62,200 EUR and lasts approximately two years. That is quite an investment.

Employees can't expect any salary increases during the study period, assuming they already have a job. In most cases, a salary review is conducted once education is completed and the degree has been attained.

Many people pursue higher education as a tactic to switch to a higher-paying job. The numbers seem to support this tactic. The average increase in compensation while changing jobs is approximately 10% more than the customary salary increment.

The decision really depends on the situation and experience among many other factors. Putting all variables aside, if a person can afford the costs of higher education then the return on investment is definitely worth it. Degree costs can be recovered roughly in a year or so.



Salary and Compensation Comparison By Gender / Customer Service and Call Center / France

Salary comparison by gender France Customer Service and Call Center yearly
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Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? In the field of Customer Service and Call Center in France, the average difference between the salary of male and female employees is 6%.

Male
36,700 EUR
Female-5%
34,800 EUR
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in France for all Careers

Salary comparison by gender yearly France
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Average Annual Salary Increment Percentage / Customer Service and Call Center / France

How much are annual salary increments in France for individuals working in Customer Service and Call Center? How often do employees get salary raises?

Professionals working in Customer Service and Call Center in France are likely to observe a salary increase of approximately 9% every 14 months. The national average annual increment for all professions combined is 9% granted to employees every 15 months.

Annual Salary Increment Rate France Customer Service and Call Center
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The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

France / All Professions

Annual Salary Increment Rate France
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The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency

The average salary increase in one year (12 months) in France is 7%.

Worldwide Salary Raises: All Countries and All Jobs

World Average Annual Salary Increment
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Salary Packages and Schemes

Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.

Bonus and Incentive Rates / Customer Service and Call Center / France

How much and how often are bonuses being awarded?Annual Salary Bonus Rate France Customer Service and Call Center
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49% of surveyed staff in Customer Service and Call Center reported that they haven't received any bonuses or incentives in the previous year while 51% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 3% to 5% of their annual salary.

Received Bonus
51%
No Bonus
49%

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus, where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.


What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

Example:
A graphics designer working for a graphics designing company.

Example:
A graphic designer in the marketing department of a hospital.


Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Hourly Average Wage / Customer Service and Call Center / France


17 EUR per hour

The average hourly wage (pay per hour) in Customer Service and Call Center in France is 17 EUR.This is the rate they get paid for every worked hour.


Hourly Wage = Annual Salary / ( 52 x 5 x 8 )

About The Hourly Pay Rate

The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

What is the minimum hourly rate of pay?

The minimum pay rate per hour for people working in Customer Service and Call Center in France is 6 EUR. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.

Salary Comparison By City

CityAverage Salary
Bordeaux33,200 EUR
Lille32,800 EUR
Lyon37,900 EUR
Marseille38,600 EUR
Montpellier34,400 EUR
Nantes36,000 EUR
Nice36,700 EUR
Paris39,700 EUR
Strasbourg35,600 EUR
Toulouse37,900 EUR

Government vs Private Sector Salary Comparison

Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in France is 5% on average across all career fields.

Private Sector
48,400 EUR
Public Sector+5%
50,900 EUR
Percentage increase and decrease are relative to the previous value

Salary Statistics and Calculation Guide

What is considered to be a good and competitive salary in Customer Service and Call Center in France?

A good and competitive compensation would range anywhere between 31,500 EUR and 38,400 EUR. This is a very rough estimate. Experience and education play a very huge part in the final earnings.

Gross Salary (before tax) and Net Salary (after tax)

All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

Base / Basic Salary

The base salary for jobs in Customer Service and Call Center in France ranges from 13,300 EUR to 24,200 EUR. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.


What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary


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