Customer Service and Call Center Average Salaries in Sri Lanka 2024
How much money does a person working in Customer Service and Call Center make in Sri Lanka?
LOW
24,000
LKR AVERAGE
64,900
LKR HIGH
134,000
LKR
A person working in Customer Service and Call Center in Sri Lanka typically earns around 64,900 LKR. Salaries range from 24,000 LKR (lowest average) to 134,000 LKR (highest average, actual maximum salary is higher).
Salary Variance
The provided figure represents the median compensation that encompasses housing, transportation, and other perks. The salaries within the Customer Service and Call Center domain in Sri Lanka exhibit significant discrepancies across various professions. In case you seek information about the remuneration of a specific position, please refer to the salaries listed below for respective job titles.
Salaries for specific jobs
| Job Title | Average Salary |
Customer Service and Call Center Jobs Pay Scale and Salaries in Sri Lanka
Salary Structure and Pay Scale Comparison
68,500 LKR or more
57,500 to 68,500 LKR
33,100 LKR or less
33,100 to 57,500 LKR
 24,000 LKR |
59,300 LKR |
134,000 LKR |
Median Salary, maximum and minimum salary, minimum wage, starting salary, and the salary range
Salary Range, Minimum Wage, and Starting Salary
Salaries in Customer Service and Call Center in Sri Lanka range from 24,000 LKR (starting average salary) to 134,000 LKR (maximum average salary, actual maximum is higher). To clarify, the number presented is not the legally mandated minimum wage. Rather, it represents the lowest figure reported in a salary survey that involved thousands of participants and professionals from across the entire country.
Median Salary
The median income in the field of Customer Service and Call Center is 59,300 LKR, implying that half of the workforce in Sri Lanka earns less than this figure, and the other half earns more. It represents the central value of salaries. As a rule of thumb, you would prefer to be part of the group earning above the median wage, situated on the right-hand side of the salary distribution chart.
Percentiles and Salary Scale
Two values that are highly correlated with the median are the 25th and 75th percentiles. By examining the salary distribution diagram, it is possible to determine that 25% of individuals employed in Customer Service and Call Center in Sri Lanka earn less than 45,700 LKR, while 75% of them earn more. Additionally, the diagram reveals that 75% of individuals earn less than 72,500 LKR, while 25% earn more than that.
Pay Scale Structure
Data was regrouped into brackets to provide a better understanding of what salaries can be expected. This approach was deemed more accurate than relying solely on the average salary, as it offers greater insights into the distribution of salaries in the field of Customer Service and Call Center in Sri Lanka. The analysis revealed that roughly 65% of all reported salaries fell within the range of 33,100 LKR to 57,500 LKR. Approximately 20% of salaries were below the 33,100 LKR mark, while 10% ranged from 57,500 LKR to 68,500 LKR. Only 5% of individuals earned a gross salary of 68,500 LKR or higher.
Salary Comparison by Years of Experience
How does a person's salary progress over time?
The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage.
Generally speaking, employees in Customer Service and Call Center in Sri Lanka having experience from two to five years earn on average 32% more than freshers and juniors across all industries and disciplines.
Professionals with experience of more than five years tend to earn on average 36% more than those with five years or less of work experience.
As you hit the ten years mark, the salary increases by 21% and an additional 14% for those who have crossed the 15 years mark.
Those figures are presented as guidelines only. The numbers become more significant if you consider one job title at a time.
Salary Comparison By Education
How does the education level affect your salary?
It is well known that higher education equals a bigger salary, but how much more money can a degree add to your income?
We compared the salaries of professionals at the same level but with different college degree levels across many jobs in Customer Service and Call Center in Sri Lanka, below are our findings.
Workers with a certificate or diploma earn on average 17% more than their peers who only reached the high school level.
Employees who earned a Bachelor's Degree earn 24% more than those who only managed to attain a certificate or diploma.
Professionals who attained a Master's Degree are awarded salaries that are 29% more than those with a Bachelor's Degree.
Finally, PhD holders earn 23% more than Master's Degree holders on average while doing the same job.
Is a Master's degree or an MBA worth it? Should you pursue higher education?
A Master's degree program or any post-graduate program in Sri Lanka costs anywhere from 450,000 LKR to 1,350,000 LKR and lasts approximately two years. That is quite an investment.
Employees can't expect any salary increases during the study period, assuming they already have a job. In most cases, a salary review is conducted once education is completed and the degree has been attained.
Many people pursue higher education as a tactic to switch to a higher-paying job. The numbers seem to support this tactic. The average increase in compensation while changing jobs is approximately 10% more than the customary salary increment.
The decision really depends on the situation and experience among many other factors. Putting all variables aside, if a person can afford the costs of higher education then the return on investment is definitely worth it. Degree costs can be recovered roughly in a year or so.
Salary and Compensation Comparison By Gender / Customer Service and Call Center / Sri Lanka
Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? In the field of Customer Service and Call Center in Sri Lanka, the average difference between the salary of male and female employees is 10%.
| Male | 67,400 LKR | |
| Female | -9% | 61,100 LKR |
Salary Comparison By Gender in Sri Lanka for all Careers
Average Annual Salary Increment Percentage / Customer Service and Call Center / Sri Lanka
How much are annual salary increments in Sri Lanka for individuals working in Customer Service and Call Center? How often do employees get salary raises?
Professionals working in Customer Service and Call Center in Sri Lanka are likely to observe a salary increase of approximately 9% every 16 months. The national average annual increment for all professions combined is 9% granted to employees every 17 months.
Sri Lanka / All Professions
The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.
How to calculate the salary increment percentage?
The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency
Worldwide Salary Raises: All Countries and All Jobs
Salary Packages and Schemes
Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.
Bonus and Incentive Rates / Customer Service and Call Center / Sri Lanka
How much and how often are bonuses being awarded?
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48% of surveyed staff in Customer Service and Call Center reported that they haven't received any bonuses or incentives in the previous year while 52% said that they received at least one form of monetary bonus.
Those who got bonuses reported rates ranging from 3% to 6% of their annual salary.
| Received Bonus | 52% | |
| No Bonus | 48% |
Types of Bonuses Considered
Individual Performance-Based BonusesThe most standard form of bonus, where the employee is awarded based on their exceptional performance.
Company Performance BonusesOccasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.
Goal-Based BonusesGranted upon achieving an important goal or milestone.
Holiday / End of Year BonusesThese types of bonuses are given without a reason and usually resemble an appreciation token.
Bonuses Are Not Commissions!
People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.
What makes a position worthy of good bonuses and a high salary?
The main two types of jobs | |
| Revenue Generators | Supporting Cast |
Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business. | Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations. |
Example: | Example: |
Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.
Bonus Comparison by Seniority Level
Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.
Hourly Average Wage / Customer Service and Call Center / Sri Lanka
370 LKR per hourThe average hourly wage (pay per hour) in Customer Service and Call Center in Sri Lanka is 370 LKR.This is the rate they get paid for every worked hour.
About The Hourly Pay Rate
The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.
What is the minimum hourly rate of pay?
The minimum pay rate per hour for people working in Customer Service and Call Center in Sri Lanka is 140 LKR. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.
Government vs Private Sector Salary Comparison
Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in Sri Lanka is 8% on average across all career fields.
| Private Sector | 86,300 LKR | |
| Public Sector | +8% | 92,900 LKR |
Salary Statistics and Calculation Guide
What is considered to be a good and competitive salary in Customer Service and Call Center in Sri Lanka?
A good and competitive compensation would range anywhere between 59,300 LKR and 72,500 LKR. This is a very rough estimate. Experience and education play a very huge part in the final earnings.
Gross Salary (before tax) and Net Salary (after tax)
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.
Base / Basic Salary
The base salary for jobs in Customer Service and Call Center in Sri Lanka ranges from 24,000 LKR to 45,700 LKR. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.
What is the difference between the median and the average salary?
Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary
