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Customer Service and Call Center Average Salaries in Syria 2024

How much money does a person working in Customer Service and Call Center make in Syria?


Average Monthly Salary
107,000 SYP
( 1,290,000 SYP yearly)

LOW
39,800
SYP
AVERAGE
107,000
SYP
HIGH
221,000
SYP
All salary figures displayed here are per month except when noted otherwise.
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

A person working in Customer Service and Call Center in Syria typically earns around 107,000 SYP. Salaries range from 39,800 SYP (lowest average) to 221,000 SYP (highest average, actual maximum salary is higher).


Salary Variance

The provided figure represents the median compensation that encompasses housing, transportation, and other perks. The salaries within the Customer Service and Call Center domain in Syria exhibit significant discrepancies across various professions. In case you seek information about the remuneration of a specific position, please refer to the salaries listed below for respective job titles.

Salaries for specific jobs

Job TitleAverage Salary
Customer Service and Call Center
Account Representative72,100 SYP
Account Service Representative70,100 SYP
Business Support Specialist101,000 SYP
Call Center Advisor78,300 SYP
Call Center Duty Manager105,000 SYP
Call Center Manager194,000 SYP
Call Center Manager185,000 SYP
Call Center Quality Analyst112,000 SYP
Call Center Representative56,500 SYP
Call Center Representative59,600 SYP
Call Center Scheduler66,200 SYP
Call Center Scheduling Manager97,000 SYP
Call Center Supervisor79,200 SYP
Call Center Team Leader100,000 SYP
Call Center Technology Specialist118,000 SYP
Chatbot Copywriter98,100 SYP
Chatbot Deployment Specialist108,000 SYP
Chatbot Marketing Specialist136,000 SYP
Chief Customer Experience and Success Officer227,000 SYP
Client Engagement Specialest106,000 SYP
Client Executive80,100 SYP
Client Liaison Officer57,700 SYP
Client Relations Manager209,000 SYP
Client Relationship Executive187,000 SYP
Client Relationship Manager208,000 SYP
Client Service Analyst122,000 SYP
Client Service Representative60,300 SYP
Client Strategy Specialist125,000 SYP
Contracts Specialist97,600 SYP
Customer Care Officer59,900 SYP
Customer Care Representative55,100 SYP
Customer Center Supervisor68,800 SYP
Customer Experience Analyst75,600 SYP
Customer Experience Manager204,000 SYP
Customer Experience Specialist123,000 SYP
Customer Feedback and Insights Analyst135,000 SYP
Customer Fulfillment Specialist113,000 SYP
Customer Insights Analyst120,000 SYP
Customer Journey Analyst158,000 SYP
Customer Problem Manager122,000 SYP
Customer Relations Manager202,000 SYP
Customer Relations Specialist120,000 SYP
Customer Relationship Management Implementation Consultant195,000 SYP
Customer Retention Specialist179,000 SYP
Customer Sales Representative56,700 SYP
Customer Sales Support59,600 SYP
Customer Service Administration71,900 SYP
Customer Service Advisor129,000 SYP
Customer Service Agent58,600 SYP
Customer Service Associate58,800 SYP
Customer Service Coordinator71,100 SYP
Customer Service Country Manager239,000 SYP
Customer Service Executive134,000 SYP
Customer Service Manager203,000 SYP
Customer Service Manager211,000 SYP
Customer Service Officer54,700 SYP
Customer Service Operations Manager225,000 SYP
Customer Service Quality Assurance Analyst182,000 SYP
Customer Service Representative57,000 SYP
Customer Service Sales Support52,600 SYP
Customer Service Specialist55,400 SYP
Customer Service Supervisor88,800 SYP
Customer Service Team Leader129,000 SYP
Customer Service Trainer107,000 SYP
Customer Service Working Supervisor96,300 SYP
Customer Solutions Representative127,000 SYP
Customer Success Manager200,000 SYP
Customer Success Specialist124,000 SYP
Customer Support Agent57,300 SYP
Dispute Resolution Specialist105,000 SYP
Field Service Representative63,000 SYP
Guest Relations Officer46,600 SYP
Guest Service Agent45,200 SYP
Inbound Call Center Representative59,100 SYP
Inbound Sales Representative55,200 SYP
Internet Banking Supervisor184,000 SYP
Lead Administrator124,000 SYP
Live Chat Agent66,000 SYP
Logistics Coordinator62,500 SYP
Onboarding Specialist129,000 SYP
Operations Support Manager176,000 SYP
Real Time Analyst116,000 SYP
Regional Account Manager192,000 SYP
Remote Customer Service Representative82,100 SYP
Remote Customer Support Agent83,000 SYP
Service Administrator88,300 SYP
Service Delivery Manager194,000 SYP
Service Writer48,400 SYP
Social Media Customer Support Specialist120,000 SYP
Sourcing Assistant40,400 SYP
Telephone Operator43,000 SYP
User Experience Researcher131,000 SYP
Vendor Administration Specialist73,900 SYP
Voice Of The Customer Analyst114,000 SYP
Workforce Manager123,000 SYP


Customer Service and Call Center Jobs Pay Scale and Salaries in Syria

Median and salary distribution Syria Customer Service and Call Center monthly
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Salary Structure and Pay Scale Comparison

5% of people earn
111,000 SYP or more
10% of people earn
93,200 to 111,000 SYP
20% of people earn
53,700 SYP or less
65% of people earn
53,700 to 93,200 SYP
Minimum Salary
39,800 SYP
Median
96,300 SYP
Maximum
221,000 SYP




Median Salary, maximum and minimum salary, minimum wage, starting salary, and the salary range

All salary figures displayed here are per month except when noted otherwise.
  • Salary Range, Minimum Wage, and Starting Salary

    Salaries in Customer Service and Call Center in Syria range from 39,800 SYP (starting average salary) to 221,000 SYP (maximum average salary, actual maximum is higher). To clarify, the number presented is not the legally mandated minimum wage. Rather, it represents the lowest figure reported in a salary survey that involved thousands of participants and professionals from across the entire country.

  • Median Salary

    The median income in the field of Customer Service and Call Center is 96,300 SYP, implying that half of the workforce in Syria earns less than this figure, and the other half earns more. It represents the central value of salaries. As a rule of thumb, you would prefer to be part of the group earning above the median wage, situated on the right-hand side of the salary distribution chart.

  • Percentiles and Salary Scale

    Two values that are highly correlated with the median are the 25th and 75th percentiles. By examining the salary distribution diagram, it is possible to determine that 25% of individuals employed in Customer Service and Call Center in Syria earn less than 74,200 SYP, while 75% of them earn more. Additionally, the diagram reveals that 75% of individuals earn less than 118,000 SYP, while 25% earn more than that.

  • Pay Scale Structure

    Data was regrouped into brackets to provide a better understanding of what salaries can be expected. This approach was deemed more accurate than relying solely on the average salary, as it offers greater insights into the distribution of salaries in the field of Customer Service and Call Center in Syria. The analysis revealed that roughly 65% of all reported salaries fell within the range of 53,700 SYP to 93,200 SYP. Approximately 20% of salaries were below the 53,700 SYP mark, while 10% ranged from 93,200 SYP to 111,000 SYP. Only 5% of individuals earned a gross salary of 111,000 SYP or higher.

Salary Comparison by Years of Experience

How does a person's salary progress over time?

Salary Comparison By Experience Level
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The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage.

Generally speaking, employees in Customer Service and Call Center in Syria having experience from two to five years earn on average 32% more than freshers and juniors across all industries and disciplines.

Professionals with experience of more than five years tend to earn on average 36% more than those with five years or less of work experience.

As you hit the ten years mark, the salary increases by 21% and an additional 14% for those who have crossed the 15 years mark.

Those figures are presented as guidelines only. The numbers become more significant if you consider one job title at a time.


Change in salary based on experience varies drastically from one location to another and depends hugely on the career field as well. The data displayed here is the combined average of many different jobs. To view accurate figures, choose a specific job title.
On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.


Salary Comparison By Education

How does the education level affect your salary?

Salary Comparison By Education
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Change in salary based on education varies drastically from one location to another and depends hugely on the career field as well. The data displayed here is the combined average of multiple jobs. To view accurate figures, choose a specific job title.

It is well known that higher education equals a bigger salary, but how much more money can a degree add to your income?

We compared the salaries of professionals at the same level but with different college degree levels across many jobs in Customer Service and Call Center in Syria, below are our findings.

Workers with a certificate or diploma earn on average 17% more than their peers who only reached the high school level.

Employees who earned a Bachelor's Degree earn 24% more than those who only managed to attain a certificate or diploma.

Professionals who attained a Master's Degree are awarded salaries that are 29% more than those with a Bachelor's Degree.

Finally, PhD holders earn 23% more than Master's Degree holders on average while doing the same job.


Is a Master's degree or an MBA worth it? Should you pursue higher education?

A Master's degree program or any post-graduate program in Syria costs anywhere from 745,000 SYP to 2,240,000 SYP and lasts approximately two years. That is quite an investment.

Employees can't expect any salary increases during the study period, assuming they already have a job. In most cases, a salary review is conducted once education is completed and the degree has been attained.

Many people pursue higher education as a tactic to switch to a higher-paying job. The numbers seem to support this tactic. The average increase in compensation while changing jobs is approximately 10% more than the customary salary increment.

The decision really depends on the situation and experience among many other factors. Putting all variables aside, if a person can afford the costs of higher education then the return on investment is definitely worth it. Degree costs can be recovered roughly in a year or so.



Salary and Compensation Comparison By Gender / Customer Service and Call Center / Syria

Salary comparison by gender Syria Customer Service and Call Center monthly
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Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? In the field of Customer Service and Call Center in Syria, the average difference between the salary of male and female employees is 21%.

Male
118,000 SYP
Female-17%
97,800 SYP
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in Syria for all Careers

Salary comparison by gender monthly Syria
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Average Annual Salary Increment Percentage / Customer Service and Call Center / Syria

How much are annual salary increments in Syria for individuals working in Customer Service and Call Center? How often do employees get salary raises?

Professionals working in Customer Service and Call Center in Syria are likely to observe a salary increase of approximately 4% every 28 months. The national average annual increment for all professions combined is 4% granted to employees every 29 months.

Annual Salary Increment Rate Syria Customer Service and Call Center
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The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

Syria / All Professions

Annual Salary Increment Rate Syria
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The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency

The average salary increase in one year (12 months) in Syria is 2%.

Worldwide Salary Raises: All Countries and All Jobs

World Average Annual Salary Increment
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Salary Packages and Schemes

Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.

Bonus and Incentive Rates / Customer Service and Call Center / Syria

How much and how often are bonuses being awarded?Annual Salary Bonus Rate Syria Customer Service and Call Center
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66% of surveyed staff in Customer Service and Call Center reported that they haven't received any bonuses or incentives in the previous year while 34% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 3% to 6% of their annual salary.

Received Bonus
34%
No Bonus
66%

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus, where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.


What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

Example:
A graphics designer working for a graphics designing company.

Example:
A graphic designer in the marketing department of a hospital.


Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Hourly Average Wage / Customer Service and Call Center / Syria


620 SYP per hour

The average hourly wage (pay per hour) in Customer Service and Call Center in Syria is 620 SYP.This is the rate they get paid for every worked hour.


Hourly Wage = Annual Salary / ( 52 x 5 x 8 )

About The Hourly Pay Rate

The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

What is the minimum hourly rate of pay?

The minimum pay rate per hour for people working in Customer Service and Call Center in Syria is 230 SYP. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.

Salary Comparison By City

CityAverage Salary
Damascus120,000 SYP

Government vs Private Sector Salary Comparison

Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in Syria is 21% on average across all career fields.

Private Sector
136,000 SYP
Public Sector+21%
164,000 SYP
Percentage increase and decrease are relative to the previous value

Salary Statistics and Calculation Guide

What is considered to be a good and competitive salary in Customer Service and Call Center in Syria?

A good and competitive compensation would range anywhere between 96,300 SYP and 118,000 SYP. This is a very rough estimate. Experience and education play a very huge part in the final earnings.

Gross Salary (before tax) and Net Salary (after tax)

All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

Base / Basic Salary

The base salary for jobs in Customer Service and Call Center in Syria ranges from 39,800 SYP to 74,200 SYP. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.


What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary


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