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Customer Service and Call Center Average Salaries in Bulgaria 2024

How much money does a person working in Customer Service and Call Center make in Bulgaria?


Average Monthly Salary
2,390 BGN
( 28,600 BGN yearly)

LOW
890
BGN
AVERAGE
2,390
BGN
HIGH
4,920
BGN
All salary figures displayed here are per month except when noted otherwise.
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

A person working in Customer Service and Call Center in Bulgaria typically earns around 2,390 BGN. Salaries range from 890 BGN (lowest average) to 4,920 BGN (highest average, actual maximum salary is higher).


Salary Variance

The provided figure represents the median compensation that encompasses housing, transportation, and other perks. The salaries within the Customer Service and Call Center domain in Bulgaria exhibit significant discrepancies across various professions. In case you seek information about the remuneration of a specific position, please refer to the salaries listed below for respective job titles.

Salaries for specific jobs

Job TitleAverage Salary
Customer Service and Call Center
Account Representative1,550 BGN
Account Service Representative1,570 BGN
Business Support Specialist2,190 BGN
Call Center Advisor1,700 BGN
Call Center Duty Manager2,220 BGN
Call Center Manager4,280 BGN
Call Center Manager4,010 BGN
Call Center Quality Analyst2,530 BGN
Call Center Representative1,310 BGN
Call Center Representative1,260 BGN
Call Center Scheduler1,420 BGN
Call Center Scheduling Manager2,130 BGN
Call Center Supervisor1,670 BGN
Call Center Team Leader2,250 BGN
Call Center Technology Specialist2,420 BGN
Chatbot Copywriter2,080 BGN
Chatbot Deployment Specialist2,340 BGN
Chatbot Marketing Specialist2,780 BGN
Chief Customer Experience and Success Officer4,640 BGN
Client Engagement Specialest2,240 BGN
Client Executive1,720 BGN
Client Liaison Officer1,250 BGN
Client Relations Manager4,610 BGN
Client Relationship Executive4,120 BGN
Client Relationship Manager4,540 BGN
Client Service Analyst2,470 BGN
Client Service Representative1,310 BGN
Client Strategy Specialist2,610 BGN
Contracts Specialist2,060 BGN
Customer Care Officer1,280 BGN
Customer Care Representative1,220 BGN
Customer Center Supervisor1,490 BGN
Customer Experience Analyst1,620 BGN
Customer Experience Manager4,330 BGN
Customer Experience Specialist2,690 BGN
Customer Feedback and Insights Analyst2,910 BGN
Customer Fulfillment Specialist2,540 BGN
Customer Insights Analyst2,750 BGN
Customer Journey Analyst3,480 BGN
Customer Problem Manager2,730 BGN
Customer Relations Manager4,610 BGN
Customer Relations Specialist2,550 BGN
Customer Relationship Management Implementation Consultant3,970 BGN
Customer Retention Specialist3,740 BGN
Customer Sales Representative1,200 BGN
Customer Sales Support1,290 BGN
Customer Service Administration1,590 BGN
Customer Service Advisor2,630 BGN
Customer Service Agent1,200 BGN
Customer Service Associate1,210 BGN
Customer Service Coordinator1,490 BGN
Customer Service Country Manager5,120 BGN
Customer Service Executive3,030 BGN
Customer Service Manager4,330 BGN
Customer Service Manager4,690 BGN
Customer Service Officer1,200 BGN
Customer Service Operations Manager4,810 BGN
Customer Service Quality Assurance Analyst3,980 BGN
Customer Service Representative1,220 BGN
Customer Service Sales Support1,150 BGN
Customer Service Specialist1,240 BGN
Customer Service Supervisor1,890 BGN
Customer Service Team Leader2,830 BGN
Customer Service Trainer2,400 BGN
Customer Service Working Supervisor2,200 BGN
Customer Solutions Representative2,670 BGN
Customer Success Manager4,210 BGN
Customer Success Specialist2,680 BGN
Customer Support Agent1,240 BGN
Dispute Resolution Specialist2,320 BGN
Field Service Representative1,320 BGN
Guest Relations Officer1,040 BGN
Guest Service Agent1,050 BGN
Inbound Call Center Representative1,230 BGN
Inbound Sales Representative1,230 BGN
Internet Banking Supervisor4,010 BGN
Lead Administrator2,640 BGN
Live Chat Agent1,460 BGN
Logistics Coordinator1,410 BGN
Onboarding Specialist2,750 BGN
Operations Support Manager3,590 BGN
Real Time Analyst2,550 BGN
Regional Account Manager4,140 BGN
Remote Customer Service Representative1,800 BGN
Remote Customer Support Agent1,860 BGN
Service Administrator1,960 BGN
Service Delivery Manager4,160 BGN
Service Writer1,060 BGN
Social Media Customer Support Specialist2,570 BGN
Sourcing Assistant930 BGN
Telephone Operator1,000 BGN
User Experience Researcher2,900 BGN
Vendor Administration Specialist1,620 BGN
Voice Of The Customer Analyst2,420 BGN
Workforce Manager2,750 BGN


Customer Service and Call Center Jobs Pay Scale and Salaries in Bulgaria

Median and salary distribution Bulgaria Customer Service and Call Center monthly
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Salary Structure and Pay Scale Comparison

5% of people earn
2,520 BGN or more
10% of people earn
2,120 to 2,520 BGN
20% of people earn
1,220 BGN or less
65% of people earn
1,220 to 2,120 BGN
Minimum Salary
890 BGN
Median
2,180 BGN
Maximum
4,920 BGN




Median Salary, maximum and minimum salary, minimum wage, starting salary, and the salary range

All salary figures displayed here are per month except when noted otherwise.
  • Salary Range, Minimum Wage, and Starting Salary

    Salaries in Customer Service and Call Center in Bulgaria range from 890 BGN (starting average salary) to 4,920 BGN (maximum average salary, actual maximum is higher). To clarify, the number presented is not the legally mandated minimum wage. Rather, it represents the lowest figure reported in a salary survey that involved thousands of participants and professionals from across the entire country.

  • Median Salary

    The median income in the field of Customer Service and Call Center is 2,180 BGN, implying that half of the workforce in Bulgaria earns less than this figure, and the other half earns more. It represents the central value of salaries. As a rule of thumb, you would prefer to be part of the group earning above the median wage, situated on the right-hand side of the salary distribution chart.

  • Percentiles and Salary Scale

    Two values that are highly correlated with the median are the 25th and 75th percentiles. By examining the salary distribution diagram, it is possible to determine that 25% of individuals employed in Customer Service and Call Center in Bulgaria earn less than 1,680 BGN, while 75% of them earn more. Additionally, the diagram reveals that 75% of individuals earn less than 2,670 BGN, while 25% earn more than that.

  • Pay Scale Structure

    Data was regrouped into brackets to provide a better understanding of what salaries can be expected. This approach was deemed more accurate than relying solely on the average salary, as it offers greater insights into the distribution of salaries in the field of Customer Service and Call Center in Bulgaria. The analysis revealed that roughly 65% of all reported salaries fell within the range of 1,220 BGN to 2,120 BGN. Approximately 20% of salaries were below the 1,220 BGN mark, while 10% ranged from 2,120 BGN to 2,520 BGN. Only 5% of individuals earned a gross salary of 2,520 BGN or higher.

Salary Comparison by Years of Experience

How does a person's salary progress over time?

Salary Comparison By Experience Level
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The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage.

Generally speaking, employees in Customer Service and Call Center in Bulgaria having experience from two to five years earn on average 32% more than freshers and juniors across all industries and disciplines.

Professionals with experience of more than five years tend to earn on average 36% more than those with five years or less of work experience.

As you hit the ten years mark, the salary increases by 21% and an additional 14% for those who have crossed the 15 years mark.

Those figures are presented as guidelines only. The numbers become more significant if you consider one job title at a time.


Change in salary based on experience varies drastically from one location to another and depends hugely on the career field as well. The data displayed here is the combined average of many different jobs. To view accurate figures, choose a specific job title.
On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.


Salary Comparison By Education

How does the education level affect your salary?

Salary Comparison By Education
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Change in salary based on education varies drastically from one location to another and depends hugely on the career field as well. The data displayed here is the combined average of multiple jobs. To view accurate figures, choose a specific job title.

It is well known that higher education equals a bigger salary, but how much more money can a degree add to your income?

We compared the salaries of professionals at the same level but with different college degree levels across many jobs in Customer Service and Call Center in Bulgaria, below are our findings.

Workers with a certificate or diploma earn on average 17% more than their peers who only reached the high school level.

Employees who earned a Bachelor's Degree earn 24% more than those who only managed to attain a certificate or diploma.

Professionals who attained a Master's Degree are awarded salaries that are 29% more than those with a Bachelor's Degree.

Finally, PhD holders earn 23% more than Master's Degree holders on average while doing the same job.


Is a Master's degree or an MBA worth it? Should you pursue higher education?

A Master's degree program or any post-graduate program in Bulgaria costs anywhere from 16,600 BGN to 49,700 BGN and lasts approximately two years. That is quite an investment.

Employees can't expect any salary increases during the study period, assuming they already have a job. In most cases, a salary review is conducted once education is completed and the degree has been attained.

Many people pursue higher education as a tactic to switch to a higher-paying job. The numbers seem to support this tactic. The average increase in compensation while changing jobs is approximately 10% more than the customary salary increment.

The decision really depends on the situation and experience among many other factors. Putting all variables aside, if a person can afford the costs of higher education then the return on investment is definitely worth it. Degree costs can be recovered roughly in a year or so.



Salary and Compensation Comparison By Gender / Customer Service and Call Center / Bulgaria

Salary comparison by gender Bulgaria Customer Service and Call Center monthly
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Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? In the field of Customer Service and Call Center in Bulgaria, the average difference between the salary of male and female employees is 6%.

Male
2,450 BGN
Female-6%
2,310 BGN
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in Bulgaria for all Careers

Salary comparison by gender monthly Bulgaria
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Average Annual Salary Increment Percentage / Customer Service and Call Center / Bulgaria

How much are annual salary increments in Bulgaria for individuals working in Customer Service and Call Center? How often do employees get salary raises?

Professionals working in Customer Service and Call Center in Bulgaria are likely to observe a salary increase of approximately 7% every 19 months. The national average annual increment for all professions combined is 7% granted to employees every 20 months.

Annual Salary Increment Rate Bulgaria Customer Service and Call Center
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The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

Bulgaria / All Professions

Annual Salary Increment Rate Bulgaria
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The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency

The average salary increase in one year (12 months) in Bulgaria is 4%.

Worldwide Salary Raises: All Countries and All Jobs

World Average Annual Salary Increment
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Salary Packages and Schemes

Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.

Bonus and Incentive Rates / Customer Service and Call Center / Bulgaria

How much and how often are bonuses being awarded?Annual Salary Bonus Rate Bulgaria Customer Service and Call Center
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49% of surveyed staff in Customer Service and Call Center reported that they haven't received any bonuses or incentives in the previous year while 51% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 3% to 6% of their annual salary.

Received Bonus
51%
No Bonus
49%

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus, where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.


What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

Example:
A graphics designer working for a graphics designing company.

Example:
A graphic designer in the marketing department of a hospital.


Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Hourly Average Wage / Customer Service and Call Center / Bulgaria


14 BGN per hour

The average hourly wage (pay per hour) in Customer Service and Call Center in Bulgaria is 14 BGN.This is the rate they get paid for every worked hour.


Hourly Wage = Annual Salary / ( 52 x 5 x 8 )

About The Hourly Pay Rate

The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

What is the minimum hourly rate of pay?

The minimum pay rate per hour for people working in Customer Service and Call Center in Bulgaria is 5 BGN. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.

Salary Comparison By City

CityAverage Salary
Burgas2,490 BGN
Plovdiv2,690 BGN
Rousse2,440 BGN
Sofia2,790 BGN
Stara Zagora2,340 BGN
Varna2,590 BGN

Government vs Private Sector Salary Comparison

Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in Bulgaria is 9% on average across all career fields.

Private Sector
3,140 BGN
Public Sector+9%
3,440 BGN
Percentage increase and decrease are relative to the previous value

Salary Statistics and Calculation Guide

What is considered to be a good and competitive salary in Customer Service and Call Center in Bulgaria?

A good and competitive compensation would range anywhere between 2,180 BGN and 2,670 BGN. This is a very rough estimate. Experience and education play a very huge part in the final earnings.

Gross Salary (before tax) and Net Salary (after tax)

All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

Base / Basic Salary

The base salary for jobs in Customer Service and Call Center in Bulgaria ranges from 890 BGN to 1,680 BGN. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.


What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary


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