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Customer Service and Call Center Average Salaries in Fiji 2024

How much money does a person working in Customer Service and Call Center make in Fiji?


Average Monthly Salary
3,480 FJD
( 41,700 FJD yearly)

LOW
1,290
FJD
AVERAGE
3,480
FJD
HIGH
7,150
FJD
All salary figures displayed here are per month except when noted otherwise.
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

A person working in Customer Service and Call Center in Fiji typically earns around 3,480 FJD. Salaries range from 1,290 FJD (lowest average) to 7,150 FJD (highest average, actual maximum salary is higher).


Salary Variance

The provided figure represents the median compensation that encompasses housing, transportation, and other perks. The salaries within the Customer Service and Call Center domain in Fiji exhibit significant discrepancies across various professions. In case you seek information about the remuneration of a specific position, please refer to the salaries listed below for respective job titles.

Salaries for specific jobs

Job TitleAverage Salary
Customer Service and Call Center
Account Representative2,080 FJD
Account Service Representative2,060 FJD
Business Support Specialist2,920 FJD
Call Center Advisor2,380 FJD
Call Center Duty Manager3,000 FJD
Call Center Manager5,520 FJD
Call Center Manager5,750 FJD
Call Center Quality Analyst3,650 FJD
Call Center Representative1,710 FJD
Call Center Representative1,780 FJD
Call Center Scheduler2,000 FJD
Call Center Scheduling Manager2,820 FJD
Call Center Supervisor2,490 FJD
Call Center Team Leader3,100 FJD
Call Center Technology Specialist3,480 FJD
Chatbot Copywriter2,950 FJD
Chatbot Deployment Specialist3,440 FJD
Chatbot Marketing Specialist4,020 FJD
Chief Customer Experience and Success Officer7,050 FJD
Client Engagement Specialest3,350 FJD
Client Executive2,430 FJD
Client Liaison Officer1,750 FJD
Client Relations Manager6,090 FJD
Client Relationship Executive5,460 FJD
Client Relationship Manager6,340 FJD
Client Service Analyst3,760 FJD
Client Service Representative1,830 FJD
Client Strategy Specialist3,730 FJD
Contracts Specialist2,780 FJD
Customer Care Officer1,810 FJD
Customer Care Representative1,780 FJD
Customer Center Supervisor2,090 FJD
Customer Experience Analyst2,170 FJD
Customer Experience Manager6,140 FJD
Customer Experience Specialist3,760 FJD
Customer Feedback and Insights Analyst4,090 FJD
Customer Fulfillment Specialist3,680 FJD
Customer Insights Analyst3,750 FJD
Customer Journey Analyst4,600 FJD
Customer Problem Manager3,770 FJD
Customer Relations Manager5,990 FJD
Customer Relations Specialist3,610 FJD
Customer Relationship Management Implementation Consultant6,030 FJD
Customer Retention Specialist5,340 FJD
Customer Sales Representative1,790 FJD
Customer Sales Support1,810 FJD
Customer Service Administration2,100 FJD
Customer Service Advisor4,000 FJD
Customer Service Agent1,820 FJD
Customer Service Associate1,830 FJD
Customer Service Coordinator2,120 FJD
Customer Service Country Manager6,870 FJD
Customer Service Executive4,160 FJD
Customer Service Manager6,570 FJD
Customer Service Manager6,060 FJD
Customer Service Officer1,670 FJD
Customer Service Operations Manager6,460 FJD
Customer Service Quality Assurance Analyst5,560 FJD
Customer Service Representative1,810 FJD
Customer Service Sales Support1,600 FJD
Customer Service Specialist1,800 FJD
Customer Service Supervisor2,810 FJD
Customer Service Team Leader3,940 FJD
Customer Service Trainer3,150 FJD
Customer Service Working Supervisor3,000 FJD
Customer Solutions Representative3,800 FJD
Customer Success Manager5,990 FJD
Customer Success Specialist3,950 FJD
Customer Support Agent1,820 FJD
Dispute Resolution Specialist3,060 FJD
Field Service Representative1,790 FJD
Guest Relations Officer1,360 FJD
Guest Service Agent1,350 FJD
Inbound Call Center Representative1,760 FJD
Inbound Sales Representative1,700 FJD
Internet Banking Supervisor5,610 FJD
Lead Administrator3,740 FJD
Live Chat Agent2,130 FJD
Logistics Coordinator1,940 FJD
Onboarding Specialist3,700 FJD
Operations Support Manager5,450 FJD
Real Time Analyst3,550 FJD
Regional Account Manager5,820 FJD
Remote Customer Service Representative2,510 FJD
Remote Customer Support Agent2,440 FJD
Service Administrator2,720 FJD
Service Delivery Manager5,870 FJD
Service Writer1,480 FJD
Social Media Customer Support Specialist3,620 FJD
Sourcing Assistant1,200 FJD
Telephone Operator1,290 FJD
User Experience Researcher3,830 FJD
Vendor Administration Specialist2,150 FJD
Voice Of The Customer Analyst3,430 FJD
Workforce Manager3,810 FJD


Customer Service and Call Center Jobs Pay Scale and Salaries in Fiji

Median and salary distribution Fiji Customer Service and Call Center monthly
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Salary Structure and Pay Scale Comparison

5% of people earn
3,780 FJD or more
10% of people earn
3,170 to 3,780 FJD
20% of people earn
1,830 FJD or less
65% of people earn
1,830 to 3,170 FJD
Minimum Salary
1,290 FJD
Median
3,270 FJD
Maximum
7,150 FJD




Median Salary, maximum and minimum salary, minimum wage, starting salary, and the salary range

All salary figures displayed here are per month except when noted otherwise.
  • Salary Range, Minimum Wage, and Starting Salary

    Salaries in Customer Service and Call Center in Fiji range from 1,290 FJD (starting average salary) to 7,150 FJD (maximum average salary, actual maximum is higher). To clarify, the number presented is not the legally mandated minimum wage. Rather, it represents the lowest figure reported in a salary survey that involved thousands of participants and professionals from across the entire country.

  • Median Salary

    The median income in the field of Customer Service and Call Center is 3,270 FJD, implying that half of the workforce in Fiji earns less than this figure, and the other half earns more. It represents the central value of salaries. As a rule of thumb, you would prefer to be part of the group earning above the median wage, situated on the right-hand side of the salary distribution chart.

  • Percentiles and Salary Scale

    Two values that are highly correlated with the median are the 25th and 75th percentiles. By examining the salary distribution diagram, it is possible to determine that 25% of individuals employed in Customer Service and Call Center in Fiji earn less than 2,520 FJD, while 75% of them earn more. Additionally, the diagram reveals that 75% of individuals earn less than 4,000 FJD, while 25% earn more than that.

  • Pay Scale Structure

    Data was regrouped into brackets to provide a better understanding of what salaries can be expected. This approach was deemed more accurate than relying solely on the average salary, as it offers greater insights into the distribution of salaries in the field of Customer Service and Call Center in Fiji. The analysis revealed that roughly 65% of all reported salaries fell within the range of 1,830 FJD to 3,170 FJD. Approximately 20% of salaries were below the 1,830 FJD mark, while 10% ranged from 3,170 FJD to 3,780 FJD. Only 5% of individuals earned a gross salary of 3,780 FJD or higher.

Salary Comparison by Years of Experience

How does a person's salary progress over time?

Salary Comparison By Experience Level
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The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage.

Generally speaking, employees in Customer Service and Call Center in Fiji having experience from two to five years earn on average 32% more than freshers and juniors across all industries and disciplines.

Professionals with experience of more than five years tend to earn on average 36% more than those with five years or less of work experience.

As you hit the ten years mark, the salary increases by 21% and an additional 14% for those who have crossed the 15 years mark.

Those figures are presented as guidelines only. The numbers become more significant if you consider one job title at a time.


Change in salary based on experience varies drastically from one location to another and depends hugely on the career field as well. The data displayed here is the combined average of many different jobs. To view accurate figures, choose a specific job title.
On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.


Salary Comparison By Education

How does the education level affect your salary?

Salary Comparison By Education
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Change in salary based on education varies drastically from one location to another and depends hugely on the career field as well. The data displayed here is the combined average of multiple jobs. To view accurate figures, choose a specific job title.

It is well known that higher education equals a bigger salary, but how much more money can a degree add to your income?

We compared the salaries of professionals at the same level but with different college degree levels across many jobs in Customer Service and Call Center in Fiji, below are our findings.

Workers with a certificate or diploma earn on average 17% more than their peers who only reached the high school level.

Employees who earned a Bachelor's Degree earn 24% more than those who only managed to attain a certificate or diploma.

Professionals who attained a Master's Degree are awarded salaries that are 29% more than those with a Bachelor's Degree.

Finally, PhD holders earn 23% more than Master's Degree holders on average while doing the same job.


Is a Master's degree or an MBA worth it? Should you pursue higher education?

A Master's degree program or any post-graduate program in Fiji costs anywhere from 24,100 FJD to 72,400 FJD and lasts approximately two years. That is quite an investment.

Employees can't expect any salary increases during the study period, assuming they already have a job. In most cases, a salary review is conducted once education is completed and the degree has been attained.

Many people pursue higher education as a tactic to switch to a higher-paying job. The numbers seem to support this tactic. The average increase in compensation while changing jobs is approximately 10% more than the customary salary increment.

The decision really depends on the situation and experience among many other factors. Putting all variables aside, if a person can afford the costs of higher education then the return on investment is definitely worth it. Degree costs can be recovered roughly in a year or so.



Salary and Compensation Comparison By Gender / Customer Service and Call Center / Fiji

Salary comparison by gender Fiji Customer Service and Call Center monthly
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Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? In the field of Customer Service and Call Center in Fiji, the average difference between the salary of male and female employees is 11%.

Male
3,650 FJD
Female-10%
3,300 FJD
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in Fiji for all Careers

Salary comparison by gender monthly Fiji
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Average Annual Salary Increment Percentage / Customer Service and Call Center / Fiji

How much are annual salary increments in Fiji for individuals working in Customer Service and Call Center? How often do employees get salary raises?

Professionals working in Customer Service and Call Center in Fiji are likely to observe a salary increase of approximately 5% every 27 months. The national average annual increment for all professions combined is 5% granted to employees every 28 months.

Annual Salary Increment Rate Fiji Customer Service and Call Center
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The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

Fiji / All Professions

Annual Salary Increment Rate Fiji
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The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency

The average salary increase in one year (12 months) in Fiji is 2%.

Worldwide Salary Raises: All Countries and All Jobs

World Average Annual Salary Increment
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Salary Packages and Schemes

Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.

Bonus and Incentive Rates / Customer Service and Call Center / Fiji

How much and how often are bonuses being awarded?Annual Salary Bonus Rate Fiji Customer Service and Call Center
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61% of surveyed staff in Customer Service and Call Center reported that they haven't received any bonuses or incentives in the previous year while 39% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 2% to 7% of their annual salary.

Received Bonus
39%
No Bonus
61%

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus, where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.


What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

Example:
A graphics designer working for a graphics designing company.

Example:
A graphic designer in the marketing department of a hospital.


Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Hourly Average Wage / Customer Service and Call Center / Fiji


20 FJD per hour

The average hourly wage (pay per hour) in Customer Service and Call Center in Fiji is 20 FJD.This is the rate they get paid for every worked hour.


Hourly Wage = Annual Salary / ( 52 x 5 x 8 )

About The Hourly Pay Rate

The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

What is the minimum hourly rate of pay?

The minimum pay rate per hour for people working in Customer Service and Call Center in Fiji is 7 FJD. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.

Salary Comparison By City

CityAverage Salary
Suva3,710 FJD

Government vs Private Sector Salary Comparison

Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in Fiji is 25% on average across all career fields.

Private Sector
4,300 FJD
Public Sector+25%
5,360 FJD
Percentage increase and decrease are relative to the previous value

Salary Statistics and Calculation Guide

What is considered to be a good and competitive salary in Customer Service and Call Center in Fiji?

A good and competitive compensation would range anywhere between 3,270 FJD and 4,000 FJD. This is a very rough estimate. Experience and education play a very huge part in the final earnings.

Gross Salary (before tax) and Net Salary (after tax)

All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

Base / Basic Salary

The base salary for jobs in Customer Service and Call Center in Fiji ranges from 1,290 FJD to 2,520 FJD. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.


What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary


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