A person working as Call Center Representative in India typically earns around 11,900 INR. Salaries range from 5,940 INR (lowest) to 18,400 INR (highest).
This is the average salary including housing, transport, and other benefits. Call Center Representative salaries in India vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.
Minimum Salary 5,940 INR |
Median 11,000 INR |
Maximum 18,400 INR |
Salaries for the position Call Center Representative in India range from 5,940 INR (starting salary) to 18,400 INR (maximum salary). It should be noted that the given figure is not the legally mandated minimum wage; rather, it represents the lowest figure reported in a salary survey that included thousands of participants and professionals from all regions of the country.
With a median salary of 11,000 INR, half of the professionals who work as Call Center Representative in India earn less than this amount, and the other half earn more. The median salary denotes the middle value of salaries. Ideally, you would want to belong to the group earning more than the median salary, located on the right side of the salary distribution graph.
The median is closely associated with two other values known as the 25th and 75th percentiles. By examining the salary distribution chart, it can be determined that 25% of professionals employed as Call Center Representative in India earn less than 9,030 INR, while 75% earn more. Similarly, the chart shows that 75% earn less than 12,500 INR while 25% earn more.
To provide a better understanding of expected salaries, we categorized the frequently occurring salaries into different ranges. This approach provides a more precise representation of salary distribution for the job title Call Center Representative in India compared to simply calculating the average. The majority of reported salaries, approximately 65%, fall within the range of 6,940 INR to 9,680 INR. About 20% of salaries are below the 6,940 INR mark, while 10% fall within the range of 9,680 INR to 10,900 INR. Only 5% of individuals have salaries exceeding 10,900 INR.
0 - 2 Years | 7,120 INR | |
2 - 5 Years | +32% | 9,430 INR |
5 - 10 Years | +34% | 12,600 INR |
10 - 15 Years | +19% | 15,000 INR |
15 - 20 Years | +8% | 16,200 INR |
20+ Years | +7% | 17,400 INR |
The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage. We broke down salaries by experience level for people working as Call Center Representative and this is what we found.
Employees with less than two years of experience earn approximately 7,120 INR.
While someone with an experience level between two and five years is expected to earn 9,430 INR, 32% more than someone with less than two year's experience.
Moving forward, an experience level between five and ten years lands a salary of 12,600 INR, 34% more than someone with two to five years of experience.
Additionally, professionals whose expertise span anywhere between ten and fifteen years get a salary equivalent to 15,000 INR, 19% more than someone with five to ten years of experience.
If the experience level is between fifteen and twenty years, then the expected wage is 16,200 INR, 8% more than someone with ten to fifteen years of experience.
Lastly, employees with more than twenty years of professional experience get a salary of 17,400 INR, 7% more than people with fifteen to twenty years of experience.
High School | 9,430 INR | |
Certificate or Diploma | +40% | 13,200 INR |
Bachelor's Degree | +25% | 16,400 INR |
We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down salaries by education level for the position Call Center Representative in order to make a comparison.
Employees at this education level have an average salary of 9,430 INR.
At this level, the average salary becomes 13,200 INR, 40% more than the previous level.
At this level, the average salary becomes 16,400 INR, 25% more than the previous level.
Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? For the people who work as Call Center Representative in India, the average difference between the salary of male and female employees is 6%.
Male | 11,400 INR | |
Female | +7% | 12,200 INR |
Individuals working as Call Center Representative in India are likely to observe a salary increase of approximately 10% every 16 months. The national average annual increment for all professions combined is 9% granted to employees every 16 months.
The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.
The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency
Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.
46% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 54% said that they received at least one form of monetary bonus.
Those who got bonuses reported rates ranging from 3% to 6% of their annual salary.
Received Bonus | 54% | |
No Bonus | 46% |
The most standard form of bonus, where the employee is awarded based on their exceptional performance.
Company Performance BonusesOccasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.
Goal-Based BonusesGranted upon achieving an important goal or milestone.
Holiday / End of Year BonusesThese types of bonuses are given without a reason and usually resemble an appreciation token.
People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.
The main two types of jobs | |
Revenue Generators | Supporting Cast |
Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business. | Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations. |
Example: | Example: |
Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.
Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.
The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.
The minimum pay rate per hour for people working as Call Center Representative in India is 34 INR. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.
Job Title | Average Salary |
Customer Service and Call Center | -100% | |
Account Representative | 14,300 INR | +20% |
Account Service Representative | 14,300 INR | +20% |
Business Support Specialist | 20,000 INR | +68% |
Call Center Advisor | 15,400 INR | +30% |
Call Center Duty Manager | 20,900 INR | +76% |
Call Center Manager | 39,000 INR | +230% |
Call Center Quality Analyst | 23,800 INR | +100% |
Call Center Representative | 11,900 INR | +0% |
Call Center Scheduler | 13,800 INR | +16% |
Call Center Scheduling Manager | 20,000 INR | +68% |
Call Center Supervisor | 16,600 INR | +40% |
Call Center Team Leader | 20,400 INR | +72% |
Call Center Technology Specialist | 23,800 INR | +100% |
Chatbot Copywriter | 20,500 INR | +73% |
Chatbot Deployment Specialist | 22,300 INR | +88% |
Chatbot Marketing Specialist | 27,600 INR | +130% |
Chief Customer Experience and Success Officer | 46,100 INR | +290% |
Client Engagement Specialest | 22,300 INR | +88% |
Client Executive | 16,600 INR | +40% |
Client Liaison Officer | 11,400 INR | -4% |
Client Relations Manager | 42,800 INR | +260% |
Client Relationship Executive | 38,500 INR | +220% |
Client Relationship Manager | 42,800 INR | +260% |
Client Service Analyst | 24,700 INR | +110% |
Client Service Representative | 11,900 INR | +0% |
Client Strategy Specialist | 25,200 INR | +110% |
Contracts Specialist | 19,500 INR | +64% |
Customer Care Officer | 11,900 INR | +0% |
Customer Care Representative | 11,900 INR | +0% |
Customer Center Supervisor | 14,300 INR | +20% |
Customer Experience Analyst | 15,000 INR | +26% |
Customer Experience Manager | 42,800 INR | +260% |
Customer Experience Specialist | 26,600 INR | +120% |
Customer Feedback and Insights Analyst | 27,900 INR | +130% |
Customer Fulfillment Specialist | 24,200 INR | +100% |
Customer Insights Analyst | 25,400 INR | +110% |
Customer Journey Analyst | 32,300 INR | +170% |
Customer Problem Manager | 26,100 INR | +120% |
Customer Relations Manager | 42,800 INR | +260% |
Customer Relations Specialist | 25,200 INR | +110% |
Customer Relationship Management Implementation Consultant | 39,400 INR | +230% |
Customer Retention Specialist | 35,900 INR | +200% |
Customer Sales Representative | 11,900 INR | +0% |
Customer Sales Support | 12,400 INR | +4% |
Customer Service Administration | 14,700 INR | +24% |
Customer Service Advisor | 26,100 INR | +120% |
Customer Service Agent | 11,900 INR | +0% |
Customer Service Associate | 11,900 INR | +0% |
Customer Service Coordinator | 14,300 INR | +20% |
Customer Service Country Manager | 47,500 INR | +300% |
Customer Service Executive | 28,500 INR | +140% |
Customer Service Manager | 42,800 INR | +260% |
Customer Service Officer | 11,900 INR | +0% |
Customer Service Operations Manager | 44,700 INR | +280% |
Customer Service Quality Assurance Analyst | 39,500 INR | +230% |
Customer Service Representative | 11,900 INR | +0% |
Customer Service Sales Support | 11,400 INR | -4% |
Customer Service Specialist | 11,900 INR | +0% |
Customer Service Supervisor | 18,500 INR | +56% |
Customer Service Team Leader | 26,600 INR | +120% |
Customer Service Trainer | 21,900 INR | +84% |
Customer Service Working Supervisor | 20,400 INR | +72% |
Customer Solutions Representative | 26,600 INR | +120% |
Customer Success Manager | 39,900 INR | +240% |
Customer Success Specialist | 25,700 INR | +120% |
Customer Support Agent | 11,900 INR | +0% |
Dispute Resolution Specialist | 21,400 INR | +80% |
Field Service Representative | 12,600 INR | +6% |
Guest Relations Officer | 9,500 INR | -20% |
Guest Service Agent | 9,500 INR | -20% |
Inbound Call Center Representative | 11,900 INR | +0% |
Inbound Sales Representative | 11,900 INR | +0% |
Internet Banking Supervisor | 38,000 INR | +220% |
Lead Administrator | 24,700 INR | +110% |
Live Chat Agent | 14,300 INR | +20% |
Logistics Coordinator | 13,300 INR | +12% |
Onboarding Specialist | 25,700 INR | +120% |
Operations Support Manager | 35,600 INR | +200% |
Real Time Analyst | 23,800 INR | +100% |
Regional Account Manager | 39,900 INR | +240% |
Remote Customer Service Representative | 16,900 INR | +42% |
Remote Customer Support Agent | 16,900 INR | +42% |
Service Administrator | 19,000 INR | +60% |
Service Delivery Manager | 40,400 INR | +240% |
Service Writer | 9,980 INR | -16% |
Social Media Customer Support Specialist | 23,800 INR | +100% |
Sourcing Assistant | 8,550 INR | -28% |
Telephone Operator | 9,030 INR | -24% |
User Experience Researcher | 26,900 INR | +130% |
Vendor Administration Specialist | 15,200 INR | +28% |
Voice Of The Customer Analyst | 22,800 INR | +92% |
Workforce Manager | 25,200 INR | +110% |
Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in India is 5% on average across all career fields.
Private Sector | 31,100 INR | |
Public Sector | +5% | 32,800 INR |
A good and competitive compensation would range anywhere between 11,000 INR and 12,500 INR. This is a very rough estimate. Experience and education play a very huge part in the final earnings.
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.
The base salary for a careers like Call Center Representative in India ranges from 5,940 INR to 9,030 INR. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.
Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary