Customer Service and Call Center Average Salaries in Ireland 2019
How much money does a person working in Customer Service and Call Center make in Ireland?
3,219 EUR per month Average Monthly Salary
A person working in Customer Service and Call Center in Ireland typically earns around 3,219 EUR per month.
This is the average monthly salary including housing, transport, and other benefits.
Salaries differ drasticly between different Customer Service and Call Center jobs. If you are interested in the salary of a particular job, see below for salaries for specific job titles.
Salaries for specific jobs
| Job Title | Average Salary |
| Business Support Specialist | 3,404 EUR |
| Call Center Advisor | 3,292 EUR |
| Call Center Manager | 4,515 EUR |
| Call Center Quality Analyst | 4,097 EUR |
| Call Center Representative | 2,652 EUR |
| Call Center Representative | 2,600 EUR |
| Call Center Scheduler | 2,990 EUR |
| Call Center Scheduling Manager | 3,384 EUR |
| Call Center Supervisor | 3,305 EUR |
| Call Center Team Leader | 3,254 EUR |
| Client Engagement Specialest | 3,791 EUR |
| Client Executive | 3,318 EUR |
| Client Liaison Officer | 3,155 EUR |
| Client Relations Manager | 4,193 EUR |
| Client Service Analyst | 4,130 EUR |
| Client Service Representative | 2,663 EUR |
| Client Strategy Specialist | 3,850 EUR |
| Contracts Specialist | 3,423 EUR |
| Customer Care Representative | 2,673 EUR |
| Customer Experience Analyst | 3,180 EUR |
| Customer Experience Manager | 3,713 EUR |
| Customer Experience Specialist | 3,574 EUR |
| Customer Fulfillment Specialist | 3,445 EUR |
| Customer Insights Analyst | 3,843 EUR |
| Customer Problem Manager | 4,113 EUR |
| Customer Service Advisor | 3,020 EUR |
| Customer Service Associate | 3,147 EUR |
| Customer Service Executive | 4,245 EUR |
| Customer Service Manager | 4,520 EUR |
| Customer Service Manager | 5,143 EUR |
| Customer Service Officer | 2,687 EUR |
| Customer Service Representative | 2,754 EUR |
| Customer Service Supervisor | 2,775 EUR |
| Customer Service Team Leader | 3,159 EUR |
| Customer Service Trainer | 3,766 EUR |
| Customer Success Manager | 4,326 EUR |
| Customer Success Specialist | 3,873 EUR |
| Dispute Resolution Specialist | 3,564 EUR |
| Guest Service Agent | 2,324 EUR |
| Inbound Sales Representative | 2,673 EUR |
| Internet Banking Supervisor | 4,323 EUR |
| Logistics Coordinator | 3,172 EUR |
| Operations Support Manager | 4,164 EUR |
| Real Time Analyst | 3,829 EUR |
| Regional Account Manager | 4,440 EUR |
| Service Delivery Manager | 4,319 EUR |
| Service Writer | 2,567 EUR |
| Sourcing Assistant | 1,946 EUR |
| Telephone Operator | 2,096 EUR |
| Vendor Administration Specialist | 2,955 EUR |
| Workforce Manager | 3,814 EUR |
Customer Service and Call Center Jobs Salary Distribution in Ireland
Abount These Figures: Salary Range, Median and Percentiles
The Customer Service and Call Center salaries in Ireland range between 1,898 EUR per month (minimum salary) to 4,745 EUR per month (maximum salary).The median salary is 3,219 EUR per month, which means that half (50%) of people working in Customer Service and Call Center are earning less than 3,219 EUR while the other half are earning more than 3,219 EUR. The median represents the middle salary value. Generally speaking, you would want to be on the right side of the graph with the group earning more than the median salary.
Closely related to the median are two values: the 25th and the 75th percentiles. Reading from the salary distribution diagram, 25% of people working in Customer Service and Call Center are earning less than 2,303 EUR while 75% of them are earning more than 2,303 EUR. Also from the diagram, 75% of people working in Customer Service and Call Center are earning less than 3,982 EUR while 25% are earning more than 3,982 EUR.
What is the difference between the median and the average salary? What should you be looking at?
Both are indicators. If your salary is higher than both of the average and the median then you are doing very well. If your salary is lower than both, then many people are earning more than you and there is plently of room for improvement. If your wage is in between the average and median, then things can be a bit confusing. We have written a guide to explain all the different senarios. How to compare your salaryCustomer Service and Call Center Salary Forecast and Trend in Ireland
How do Customer Service and Call Center salaries change over time? Listed below is a chart that shows the average salary in recent years.
| Average Salary 2016 | = | 2,989 EUR |
| Average Salary 2017 |  +4% | 3,100 EUR |
| Average Salary 2018 | +3% | 3,178 EUR |
| Average Salary 2019 | +1% | 3,219 EUR |
Percentage increase and decrease are relative to the previous value
Customer Service and Call Center salaries in Ireland are rising in the year 2019 based on recent submitted salaries and reports. As displayed in the chart, salaries in 2019 are 1% higher than those of 2018. The trend suggests a slow yet continous increase in pay in 2020 and future years. These numbers differ slightly from industry to another.Customer Service and Call Center Hourly Average Wage in Ireland
19 EUR per hour Average Hourly Wage
The average hourly wage (pay per hour) in Ireland for Customer Service and Call Center is 19 EUR. This means that the average person in Ireland earns approximatly 19 EUR for every worked hour.
Hourly Wage = Annual Salary ÷ ( 52 x 5 x 8 )
The hourly wage is the salary paid in one working hour. Usually jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fix amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and annual vacation allowance. The figures mentioned above are good approximation and they are considered to the be the standard.
Customer Service and Call Center VS Other Jobs
We compared Ireland salaries for Customer Service and Call Center and All Jobs and we found that Customer Service and Call Center salaries are 12% less than those of All Jobs.Salary Comparison By City
| City | Average Salary |
| Cork | 3,610 EUR |
| Dublin | 3,778 EUR |
| Galway | 3,270 EUR |
| Limerick | 3,479 EUR |
| Waterford | 3,104 EUR |
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