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Call Center Representative Average Salary in Ireland 2020

How much money does a Call Center Representative make in Ireland?


Average Yearly Salary
104,000 EUR
( 8,690 EUR monthly)

LOW
50,100
EUR
AVERAGE
104,000
EUR
HIGH
164,000
EUR

A person working as a Call Center Representative in Ireland typically earns around 104,000 EUR per year. Salaries range from 50,100 EUR (lowest) to 164,000 EUR (highest).

This is the average yearly salary including housing, transport, and other benefits. Call Center Representative salaries vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.

Call Center Representative Salary Distribution in Ireland

Median and salary distribution yearly Ireland Call Center Representative
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The median, the maximum, the minimum, and the range

  • Salary Range

    Call Center Representative salaries in Ireland range from 50,100 EUR per year (minimum salary) to 164,000 EUR per year (maximum salary).

  • Median Salary

    The median salary is 108,000 EUR per year, which means that half (50%) of people working as Call Center Representative(s) are earning less than 108,000 EUR while the other half are earning more than 108,000 EUR. The median represents the middle salary value. Generally speaking, you would want to be on the right side of the graph with the group earning more than the median salary.

  • Percentiles

    Closely related to the median are two values: the 25th and the 75th percentiles. Reading from the salary distribution diagram, 25% of Call Center Representative(s) are earning less than 71,300 EUR while 75% of them are earning more than 71,300 EUR. Also from the diagram, 75% of Call Center Representative(s) are earning less than 142,000 EUR while 25% are earning more than 142,000 EUR.


What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both of the average and the median then you are doing very well. If your salary is lower than both, then many people are earning more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary

Call Center Representative Salary Comparison by Years of Experience

How does experience and age affect your pay?

Salary comparison by years of experience yearly Ireland Call Center Representative
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The experience level is the most important factor in determining the salary. Naturally the more years of experience the higher your wage. We broke down Call Center Representative salaries by experience level and this is what we found.

A Call Center Representative with less than two years of experience makes approximately 58,600 EUR per year.

While someone with an experience level between two and five years is expected to earn 83,000 EUR per year, 42% more than someone with less than two year's experience.

Moving forward, an experience level between five and ten years lands a salary of 109,000 EUR per year, 31% more than someone with two to five years of experience.

On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.

Additionally, Call Center Representative(s) whose expertise span anywhere between ten and fifteen years get a salary equivalent to 134,000 EUR per year, 23% more than someone with five to ten years of experience.

If the experience level is between fifteen and twenty years, then the expected wage is 143,000 EUR per year, 6% more than someone with ten to fifteen years of experience.

Lastly, employees with more than twenty years of professional experience get a salary of 156,000 EUR per year, 10% more than people with fifteen to twenty years of experience.


Call Center Representative average salary change by experience in Ireland

0 - 2 Years
58,600 EUR
2 - 5 Years+42%
83,000 EUR
5 - 10 Years+31%
109,000 EUR
10 - 15 Years+23%
134,000 EUR
15 - 20 Years+6%
143,000 EUR
20+ Years+10%
156,000 EUR
Percentage increase and decrease are relative to the previous value

Typical Salary Progress for Most Careers

Salary Comparison By Experience Level
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Call Center Representative Salary Comparison By Education

How do education levels affect salaries?

Displayed below is the average salary difference between different Call Center Representative(s) who have the same experience but different education levels.

Salary comparison by education level yearly Ireland Call Center Representative
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We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down Call Center Representative salaries by education level in order to make a comparison.

When the education level is High School, the average salary of a Call Center Representative is 72,800 EUR per year.

While someone with a Certificate or Diploma gets a salary of 107,000 EUR per year, 47% more than someone having a High School degree.

A Bachelor's Degree gets its holder an average salary of 143,000 EUR per year, 34% more than someone with a Certificate or Diploma.


Call Center Representative average salary difference by education level in Ireland

High School
72,800 EUR
Certificate or Diploma+47%
107,000 EUR
Bachelor's Degree+34%
143,000 EUR
Percentage increase and decrease are relative to the previous value

Typical Salary Difference by Education for Most Careers

Salary Comparison By Education Level
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Call Center Representative Salary Comparison By Gender

Salary comparison by gender yearly Ireland Call Center Representative
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Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? Male Call Center Representative employees in Ireland earn 5% more than their female counterparts.

Female
102,000 EUR
Male+5%
107,000 EUR
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in Ireland for all Careers

Salary comparison by gender yearly Ireland
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Call Center Representative Average Annual Salary Increment Percentage in Ireland

How much are annual salary increments in Ireland for Call Center Representative(s)? How often do employees get salary raises?

Call Center Representative

Call Center Representative(s) in Ireland are likely to observe a salary increase of approximately 11% every 17 months. The national average annual increment for all professions combined is 9% granted to employees every 16 months.

Annual Salary Increment Rate Ireland Call Center Representative
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The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

Ireland / All Professions

Annual Salary Increment Rate Ireland
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The term 'Annual Salary Increase' usually refers to the increase in 12 calendar month period, but because it is rarely that people get their salaries reviewed exactly on the one year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 ÷ Increase Frequency

The average salary increase in one year (12 months) in Ireland is 7%.

Annual Increment Rate By Industry 2019

Banking
5%
Energy
1%
Information Technology
6%
Healthcare
2%
Travel
7%
Construction
3%
Education
8%

Listed above are the average annual increase rates for each industry in Ireland for the year 2019. Companies within thriving industries tend to provide higher and more frequent raises. Exceptions do exist, but generally speaking, the situation of any company is closely related to the economic situation in the country or region. These figures tend to change frequently.


Worldwide Salary Raises: All Countries and All Jobs

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Call Center Representative Bonus and Incentive Rates in Ireland

How much and how often are bonuses being awarded?Annual Salary Bonus Rate Ireland Call Center Representative
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A Call Center Representative is considered to be a moderate bonus-based job due to the generally limited involvement in direct revenue generation, with exceptions of course. The people who get the highest bonuses are usually somehow involved in the revenue generation cycle.

43% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 57% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 3% to 6% of their annual salary.

Received Bonus
57%
No Bonus
43%

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.


What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

Example:
A graphics designer working for a graphics designing company.

Example:
A graphic designer in the marketing department of a hospital.


Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Government vs Private Sector Salary Comparison

Public vs private sector salaries yearly Ireland
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Where can you get paid more, working for a private company or for the government? Public sector Call Center Representative employees in Ireland earn 5% more than their private sector counterparts.

Private Sector
144,000 EUR
Public Sector+5%
151,000 EUR
Percentage increase and decrease are relative to the previous value

Call Center Representative Salary Trend and Forecast in Ireland

How are Call Center Representative salaries changing over time? Listed below is a chart that shows the average salary in recent years.

Salary trends and forecast yearly Ireland Call Center Representative
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Average Salary 2016
93,400 EUR
Average Salary 2017+4%
96,800 EUR
Average Salary 2018+3%
99,800 EUR
Average Salary 2019+2%
102,000 EUR
Percentage increase and decrease are relative to the previous value

Call Center Representative salaries in Ireland are on the rise in the year 2020 based on recent submitted salaries and reports. As displayed in the chart, salaries in 2019 are 2% higher than those of 2018. The trend suggests a slow yet continuous increase in pay in 2021 and future years. These numbers may vary from industry to another.

Call Center Representative Average Hourly Wage in Ireland


50 EUR per hour

The average hourly wage (pay per hour) in Ireland is 50 EUR. This means that the average Call Center Representative in Ireland earns approximately 50 EUR for every worked hour.


Hourly Wage = Annual Salary ÷ ( 52 x 5 x 8 )

The hourly wage is the salary paid in one worked hour. Usually jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fix amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

Call Center Representative VS Other Jobs

Salary Comparison Between Call Center Representative and Customer Service and Call Center yearly Ireland
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The average salary for Call Center Representative is 19% less than that of Customer Service and Call Center. Also, Customer Service and Call Center salaries are 12% less than those of All Jobs.

Salary comparison with similar jobs

Job TitleAverage Salary
Business Support Specialist137,000 EUR+31%
Call Center Advisor132,000 EUR+27%
Call Center Manager181,000 EUR+74%
Call Center Quality Analyst164,000 EUR+57%
Call Center Representative106,000 EUR+2%
Call Center Scheduler120,000 EUR+15%
Call Center Scheduling Manager136,000 EUR+30%
Call Center Supervisor133,000 EUR+28%
Call Center Team Leader130,000 EUR+25%
Client Engagement Specialest152,000 EUR+46%
Client Executive133,000 EUR+28%
Client Liaison Officer127,000 EUR+22%
Client Relations Manager168,000 EUR+61%
Client Service Analyst166,000 EUR+59%
Client Service Representative107,000 EUR+3%
Client Strategy Specialist154,000 EUR+48%
Contracts Specialist137,000 EUR+31%
Customer Care Representative107,000 EUR+3%
Customer Experience Analyst128,000 EUR+23%
Customer Experience Manager149,000 EUR+43%
Customer Experience Specialist143,000 EUR+37%
Customer Fulfillment Specialist138,000 EUR+32%
Customer Insights Analyst154,000 EUR+48%
Customer Problem Manager165,000 EUR+58%
Customer Service Advisor121,000 EUR+16%
Customer Service Associate126,000 EUR+21%
Customer Service Executive170,000 EUR+63%
Customer Service Manager181,000 EUR+74%
Customer Service Officer108,000 EUR+4%
Customer Service Representative110,000 EUR+5%
Customer Service Supervisor111,000 EUR+6%
Customer Service Team Leader127,000 EUR+22%
Customer Service Trainer151,000 EUR+45%
Customer Success Manager174,000 EUR+67%
Customer Success Specialist155,000 EUR+49%
Dispute Resolution Specialist143,000 EUR+37%
Guest Service Agent93,200 EUR-11%
Inbound Sales Representative107,000 EUR+3%
Internet Banking Supervisor173,000 EUR+66%
Logistics Coordinator127,000 EUR+22%
Operations Support Manager167,000 EUR+60%
Real Time Analyst154,000 EUR+48%
Regional Account Manager178,000 EUR+71%
Service Delivery Manager173,000 EUR+66%
Service Writer103,000 EUR-1%
Sourcing Assistant78,000 EUR-25%
Telephone Operator84,100 EUR-19%
Vendor Administration Specialist119,000 EUR+14%
Workforce Manager153,000 EUR+47%

Salary Comparison By City

CityAverage Salary
Cork107,000 EUR
Dublin111,000 EUR
Galway98,300 EUR
Limerick106,000 EUR
Waterford95,400 EUR
19000 - 3

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