Call Center Representative Average Salary in Ireland 2020

How much money does a Call Center Representative make in Ireland?

Average Yearly Salary

15,000 EUR

( 1,250 EUR monthly)

LOW
7,190
EUR AVERAGE
15,000
EUR HIGH
23,500
EUR

Call Center Representative Salary Distribution in Ireland

The median, the maximum, the minimum, and the range

• Salary Range

  Call Center Representative salaries in Ireland range from 7,190 EUR per year (minimum salary) to 23,500 EUR per year (maximum salary).

• Median Salary

  The median salary is 15,600 EUR per year, which means that half (50%) of people working as Call Center Representative(s) are earning less than 15,600 EUR while the other half are earning more than 15,600 EUR. The median represents the middle salary value. Generally speaking, you would want to be on the right side of the graph with the group earning more than the median salary.

• Percentiles

  Closely related to the median are two values: the 25th and the 75th percentiles. Reading from the salary distribution diagram, 25% of Call Center Representative(s) are earning less than 10,200 EUR while 75% of them are earning more than 10,200 EUR. Also from the diagram, 75% of Call Center Representative(s) are earning less than 20,300 EUR while 25% are earning more than 20,300 EUR.

Call Center Representative Salary Comparison by Years of Experience

How does experience and age affect your pay?

The experience level is the most important factor in determining the salary. Naturally the more years of experience the higher your wage. We broke down Call Center Representative salaries by experience level and this is what we found.

A Call Center Representative with less than two years of experience makes approximately 8,410 EUR per year.

While someone with an experience level between two and five years is expected to earn 11,900 EUR per year, 42% more than someone with less than two year's experience.

Moving forward, an experience level between five and ten years lands a salary of 15,700 EUR per year, 31% more than someone with two to five years of experience.

Additionally, Call Center Representative(s) whose expertise span anywhere between ten and fifteen years get a salary equivalent to 19,300 EUR per year, 23% more than someone with five to ten years of experience.

If the experience level is between fifteen and twenty years, then the expected wage is 20,500 EUR per year, 6% more than someone with ten to fifteen years of experience.

Lastly, employees with more than twenty years of professional experience get a salary of 22,400 EUR per year, 10% more than people with fifteen to twenty years of experience.

Call Center Representative average salary change by experience in Ireland

Typical Salary Progress for Most Careers

Call Center Representative Salary Comparison By Education

How do education levels affect salaries?

Displayed below is the average salary difference between different Call Center Representative(s) who have the same experience but different education levels.

We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down Call Center Representative salaries by education level in order to make a comparison.

When the education level is High School, the average salary of a Call Center Representative is 10,400 EUR per year.

While someone with a Certificate or Diploma gets a salary of 15,300 EUR per year, 47% more than someone having a High School degree.

A Bachelor's Degree gets its holder an average salary of 20,600 EUR per year, 34% more than someone with a Certificate or Diploma.

Call Center Representative average salary difference by education level in Ireland

Typical Salary Difference by Education for Most Careers

Call Center Representative Salary Comparison By Gender

Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? Male Call Center Representative employees in Ireland earn 4% less than their female counterparts on average.

Salary Comparison By Gender in Ireland for all Careers

Call Center Representative Average Annual Salary Increment Percentage in Ireland

How much are annual salary increments in Ireland for Call Center Representative(s)? How often do employees get salary raises?

Call Center Representative

Call Center Representative(s) in Ireland are likely to observe a salary increase of approximately 10% every 16 months. The national average annual increment for all professions combined is 9% granted to employees every 16 months.

Ireland / All Professions

The term 'Annual Salary Increase' usually refers to the increase in 12 calendar month period, but because it is rarely that people get their salaries reviewed exactly on the one year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 ÷ Increase Frequency

Annual Increment Rate By Industry 2019

Listed above are the average annual increase rates for each industry in Ireland for the year 2019. Companies within thriving industries tend to provide higher and more frequent raises. Exceptions do exist, but generally speaking, the situation of any company is closely related to the economic situation in the country or region. These figures tend to change frequently.

Worldwide Salary Raises: All Countries and All Jobs

Call Center Representative Bonus and Incentive Rates in Ireland

How much and how often are bonuses being awarded?

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A Call Center Representative is considered to be a moderate bonus-based job due to the generally limited involvement in direct revenue generation, with exceptions of course. The people who get the highest bonuses are usually somehow involved in the revenue generation cycle.

44% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 56% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 3% to 6% of their annual salary.

Received Bonus		56%
No Bonus		44%

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.

What makes a position worthy of good bonuses and a high salary?

Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Call Center Representative Average Hourly Wage in Ireland

7 EUR per hour

The average hourly wage (pay per hour) in Ireland is 7 EUR. This means that the average Call Center Representative in Ireland earns approximately 7 EUR for every worked hour.

The hourly wage is the salary paid in one worked hour. Usually jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fix amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

Call Center Representative VS Other Jobs

The average salary for Call Center Representative is 43% less than that of Customer Service and Call Center. Also, Customer Service and Call Center salaries are 32% less than those of All Jobs.

Salary comparison with similar jobs

Business Support Specialist	24,100 EUR	+61%
Call Center Advisor	19,900 EUR	+33%
Call Center Manager	49,900 EUR	+230%
Call Center Quality Analyst	29,800 EUR	+99%
Call Center Representative	15,000 EUR	+0%
Call Center Scheduler	17,400 EUR	+16%
Call Center Scheduling Manager	25,400 EUR	+70%
Call Center Supervisor	21,500 EUR	+44%
Call Center Team Leader	26,100 EUR	+74%
Client Engagement Specialest	28,900 EUR	+93%
Client Executive	21,600 EUR	+44%
Client Liaison Officer	14,300 EUR	-4%
Client Relations Manager	51,900 EUR	+250%
Client Service Analyst	32,400 EUR	+120%
Client Service Representative	15,300 EUR	+2%
Client Strategy Specialist	33,100 EUR	+120%
Contracts Specialist	24,400 EUR	+63%
Customer Care Representative	15,400 EUR	+3%
Customer Experience Analyst	18,900 EUR	+26%
Customer Experience Manager	55,000 EUR	+270%
Customer Experience Specialist	33,800 EUR	+130%
Customer Fulfillment Specialist	30,900 EUR	+110%
Customer Insights Analyst	32,500 EUR	+120%
Customer Problem Manager	34,500 EUR	+130%
Customer Service Advisor	31,900 EUR	+110%
Customer Service Associate	15,300 EUR	+2%
Customer Service Executive	37,100 EUR	+150%
Customer Service Manager	55,800 EUR	+270%
Customer Service Officer	14,700 EUR	-2%
Customer Service Representative	15,600 EUR	+4%
Customer Service Supervisor	23,600 EUR	+58%
Customer Service Team Leader	35,000 EUR	+130%
Customer Service Trainer	28,900 EUR	+93%
Customer Success Manager	51,700 EUR	+250%
Customer Success Specialist	33,100 EUR	+120%
Dispute Resolution Specialist	26,700 EUR	+78%
Guest Service Agent	11,500 EUR	-23%
Inbound Sales Representative	14,900 EUR	-0%
Internet Banking Supervisor	48,700 EUR	+230%
Logistics Coordinator	17,300 EUR	+16%
Operations Support Manager	43,500 EUR	+190%
Real Time Analyst	29,900 EUR	+100%
Regional Account Manager	51,900 EUR	+250%
Service Delivery Manager	51,100 EUR	+240%
Service Writer	13,100 EUR	-12%
Sourcing Assistant	10,600 EUR	-29%
Telephone Operator	11,000 EUR	-27%
Vendor Administration Specialist	19,300 EUR	+29%
Workforce Manager	31,200 EUR	+110%

Salary Comparison By City

Government vs Private Sector Salary Comparison

Where can you get paid more, working for a private company or for the government? Public sector employees in Ireland earn 5% more than their private sector counterparts on average across all sectors.