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Call Center Team Leader Average Salary in Ireland 2021

How much money does a Call Center Team Leader make in Ireland?

Average Yearly Salary
26,100 EUR
( 2,170 EUR monthly)


A person working as a Call Center Team Leader in Ireland typically earns around 26,100 EUR per year. Salaries range from 13,300 EUR (lowest) to 40,100 EUR (highest).

This is the average yearly salary including housing, transport, and other benefits. Call Center Team Leader salaries vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.

Call Center Team Leader Salary Distribution in Ireland

Median and salary distribution yearly Ireland Call Center Team Leader
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The median, the maximum, the minimum, and the range

  • Salary Range

    Call Center Team Leader salaries in Ireland range from 13,300 EUR per year (minimum salary) to 40,100 EUR per year (maximum salary).

  • Median Salary

    The median salary is 25,500 EUR per year, which means that half (50%) of people working as Call Center Team Leader(s) are earning less than 25,500 EUR while the other half are earning more than 25,500 EUR. The median represents the middle salary value. Generally speaking, you would want to be on the right side of the graph with the group earning more than the median salary.

  • Percentiles

    Closely related to the median are two values: the 25th and the 75th percentiles. Reading from the salary distribution diagram, 25% of Call Center Team Leader(s) are earning less than 17,500 EUR while 75% of them are earning more than 17,500 EUR. Also from the diagram, 75% of Call Center Team Leader(s) are earning less than 32,200 EUR while 25% are earning more than 32,200 EUR.

What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both of the average and the median then you are doing very well. If your salary is lower than both, then many people are earning more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary

Call Center Team Leader Salary Comparison by Years of Experience

How does experience and age affect your pay?

Salary comparison by years of experience yearly Ireland Call Center Team Leader
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The experience level is the most important factor in determining the salary. Naturally the more years of experience the higher your wage. We broke down Call Center Team Leader salaries by experience level and this is what we found.

A Call Center Team Leader with less than two years of experience makes approximately 14,900 EUR per year.

While someone with an experience level between two and five years is expected to earn 19,500 EUR per year, 31% more than someone with less than two year's experience.

Moving forward, an experience level between five and ten years lands a salary of 27,200 EUR per year, 40% more than someone with two to five years of experience.

On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.

Additionally, Call Center Team Leader(s) whose expertise span anywhere between ten and fifteen years get a salary equivalent to 32,700 EUR per year, 20% more than someone with five to ten years of experience.

If the experience level is between fifteen and twenty years, then the expected wage is 35,600 EUR per year, 9% more than someone with ten to fifteen years of experience.

Lastly, employees with more than twenty years of professional experience get a salary of 38,400 EUR per year, 8% more than people with fifteen to twenty years of experience.

Call Center Team Leader average salary change by experience in Ireland

0 - 2 Years
14,900 EUR
2 - 5 Years+31%
19,500 EUR
5 - 10 Years+40%
27,200 EUR
10 - 15 Years+20%
32,700 EUR
15 - 20 Years+9%
35,600 EUR
20+ Years+8%
38,400 EUR
Percentage increase and decrease are relative to the previous value

Typical Salary Progress for Most Careers

Salary Comparison By Experience Level
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Call Center Team Leader Salary Comparison By Education

How do education levels affect salaries?

Displayed below is the average salary difference between different Call Center Team Leader(s) who have the same experience but different education levels.

Salary comparison by education level yearly Ireland Call Center Team Leader
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We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down Call Center Team Leader salaries by education level in order to make a comparison.

When the education level is High School, the average salary of a Call Center Team Leader is 17,900 EUR per year.

While someone with a Certificate or Diploma gets a salary of 20,500 EUR per year, 15% more than someone having a High School degree.

A Bachelor's Degree gets its holder an average salary of 28,900 EUR per year, 41% more than someone with a Certificate or Diploma.

Professionals who hold a Master's Degree are rewarded with an average salary of 37,200 EUR per year, 29% more than someone with Bachelor's Degree.

Call Center Team Leader average salary difference by education level in Ireland

High School
17,900 EUR
Certificate or Diploma+15%
20,500 EUR
Bachelor's Degree+41%
28,900 EUR
Master's Degree+29%
37,200 EUR
Percentage increase and decrease are relative to the previous value

Is a Master's degree or an MBA worth it? Should you pursue higher education?

A Master's degree program or any post-graduate program in Ireland costs anywhere from 16,000 Euro(s) to 48,100 Euro(s) and lasts approximately two years. That is quite an investment.

You can't really expect any salary increases during the study period, assuming you already have a job. In most cases, a salary review is conducted once education is completed and the degree has been attained.

Many people pursue higher education as a tactic to switch into a higher paying job. The numbers seem to support the thoery. The average increase in compensation while changing jobs is approximately 10% more than the customary salary increment.

If you can afford the costs of higher education, the return on investment is definitely worth it. You should be able to recover the costs in roughly a year or so.

Typical Salary Difference by Education for Most Careers

Salary Comparison By Education Level
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Call Center Team Leader Salary Comparison By Gender

Salary comparison by gender yearly Ireland Call Center Team Leader
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Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? Male Call Center Team Leader employees in Ireland earn 6% more than their female counterparts on average.

26,800 EUR
25,400 EUR
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in Ireland for all Careers

Salary comparison by gender yearly Ireland
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Call Center Team Leader Average Annual Salary Increment Percentage in Ireland

How much are annual salary increments in Ireland for Call Center Team Leader(s)? How often do employees get salary raises?

Call Center Team Leader

Call Center Team Leader(s) in Ireland are likely to observe a salary increase of approximately 11% every 17 months. The national average annual increment for all professions combined is 9% granted to employees every 16 months.

Annual Salary Increment Rate Ireland Call Center Team Leader
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The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

Ireland / All Professions

The term 'Annual Salary Increase' usually refers to the increase in 12 calendar month period, but because it is rarely that people get their salaries reviewed exactly on the one year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 ÷ Increase Frequency

The average salary increase in one year (12 months) in Ireland is 7%.

Annual Increment Rate By Industry 2020

Information Technology

Listed above are the average annual increase rates for each industry in Ireland for the year 2020. Companies within thriving industries tend to provide higher and more frequent raises. Exceptions do exist, but generally speaking, the situation of any company is closely related to the economic situation in the country or region. These figures tend to change frequently.

Worldwide Salary Raises: All Countries and All Jobs

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Call Center Team Leader Bonus and Incentive Rates in Ireland

How much and how often are bonuses being awarded?Annual Salary Bonus Rate Ireland Call Center Team Leader
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A Call Center Team Leader is considered to be a moderate bonus-based job due to the generally limited involvement in direct revenue generation, with exceptions of course. The people who get the highest bonuses are usually somehow involved in the revenue generation cycle.

46% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 54% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 3% to 6% of their annual salary.

Received Bonus
No Bonus

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.

What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

A graphics designer working for a graphics designing company.

A graphic designer in the marketing department of a hospital.

Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Call Center Team Leader Average Hourly Wage in Ireland

13 EUR per hour

The average hourly wage (pay per hour) in Ireland is 13 EUR. This means that the average Call Center Team Leader in Ireland earns approximately 13 EUR for every worked hour.

Hourly Wage = Annual Salary ÷ ( 52 x 5 x 8 )

The hourly wage is the salary paid in one worked hour. Usually jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fix amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

Call Center Team Leader VS Other Jobs

Salary Comparison Between Call Center Team Leader and Customer Service and Call Center yearly Ireland
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The average salary for Call Center Team Leader is 1% less than that of Customer Service and Call Center. Also, Customer Service and Call Center salaries are 31% less than those of All Jobs.

Salary comparison with similar jobs

Job TitleAverage Salary
Business Support Specialist24,100 EUR-8%
Call Center Advisor19,900 EUR-24%
Call Center Manager49,900 EUR+91%
Call Center Quality Analyst29,800 EUR+14%
Call Center Representative15,000 EUR-42%
Call Center Scheduler17,400 EUR-33%
Call Center Scheduling Manager25,400 EUR-3%
Call Center Supervisor21,500 EUR-17%
Call Center Team Leader26,100 EUR+0%
Client Engagement Specialest28,900 EUR+11%
Client Executive21,600 EUR-17%
Client Liaison Officer14,300 EUR-45%
Client Relations Manager51,900 EUR+99%
Client Service Analyst32,400 EUR+24%
Client Service Representative15,300 EUR-41%
Client Strategy Specialist33,100 EUR+27%
Contracts Specialist24,400 EUR-6%
Customer Care Representative15,400 EUR-41%
Customer Experience Analyst18,900 EUR-27%
Customer Experience Manager55,000 EUR+110%
Customer Experience Specialist33,800 EUR+30%
Customer Fulfillment Specialist30,900 EUR+19%
Customer Insights Analyst32,500 EUR+25%
Customer Problem Manager34,500 EUR+32%
Customer Service Advisor31,900 EUR+22%
Customer Service Associate15,300 EUR-41%
Customer Service Executive37,100 EUR+42%
Customer Service Manager55,800 EUR+110%
Customer Service Officer14,700 EUR-44%
Customer Service Representative15,600 EUR-40%
Customer Service Supervisor23,600 EUR-9%
Customer Service Team Leader35,000 EUR+34%
Customer Service Trainer28,900 EUR+11%
Customer Success Manager51,700 EUR+98%
Customer Success Specialist33,100 EUR+27%
Dispute Resolution Specialist26,700 EUR+2%
Guest Service Agent11,500 EUR-56%
Inbound Sales Representative14,900 EUR-43%
Internet Banking Supervisor48,700 EUR+87%
Logistics Coordinator17,300 EUR-34%
Operations Support Manager43,500 EUR+67%
Real Time Analyst29,900 EUR+15%
Regional Account Manager51,900 EUR+99%
Service Delivery Manager51,100 EUR+96%
Service Writer13,100 EUR-50%
Sourcing Assistant10,600 EUR-59%
Telephone Operator11,000 EUR-58%
Vendor Administration Specialist19,300 EUR-26%
Workforce Manager31,200 EUR+20%

Salary Comparison By City

CityAverage Salary
Cork26,700 EUR
Dublin27,500 EUR
Galway24,500 EUR
Limerick26,400 EUR
Waterford23,900 EUR

Government vs Private Sector Salary Comparison

Where can you get paid more, working for a private company or for the government? Public sector employees in Ireland earn 5% more than their private sector counterparts on average across all sectors.

Private Sector
37,600 EUR
Public Sector+5%
39,300 EUR
Percentage increase and decrease are relative to the previous value

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