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Customer Service Representative Average Salary in Japan 2024

How much money does a person working as Customer Service Representative make in Japan?


Average Monthly Salary
201,000 JPY
( 2,410,000 JPY yearly)

LOW
104,000
JPY
AVERAGE
201,000
JPY
HIGH
307,000
JPY
All salary figures displayed here are per month except when noted otherwise.
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

A person working as Customer Service Representative in Japan typically earns around 201,000 JPY. Salaries range from 104,000 JPY (lowest) to 307,000 JPY (highest).


Salary Variance

This is the average salary including housing, transport, and other benefits. Customer Service Representative salaries in Japan vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.



Customer Service Representative Pay Scale and Salaries in Japan

Median and salary distribution Japan Customer Service Representative monthly
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Salary Structure and Pay Scale Comparison

5% of people earn
182,000 JPY or more
10% of people earn
162,000 to 182,000 JPY
20% of people earn
118,000 JPY or less
65% of people earn
118,000 to 162,000 JPY
Minimum Salary
104,000 JPY
Median
183,000 JPY
Maximum
307,000 JPY




Median Salary, maximum and minimum salary, minimum wage, starting salary, and the salary range

All salary figures displayed here are per month except when noted otherwise.
  • Salary Range, Minimum Wage, and Starting Salary

    Salaries for the position Customer Service Representative in Japan range from 104,000 JPY (starting salary) to 307,000 JPY (maximum salary). It should be noted that the given figure is not the legally mandated minimum wage; rather, it represents the lowest figure reported in a salary survey that included thousands of participants and professionals from all regions of the country.

  • Median Salary

    With a median salary of 183,000 JPY, half of the professionals who work as Customer Service Representative in Japan earn less than this amount, and the other half earn more. The median salary denotes the middle value of salaries. Ideally, you would want to belong to the group earning more than the median salary, located on the right side of the salary distribution graph.

  • Percentiles and Salary Scale

    The median is closely associated with two other values known as the 25th and 75th percentiles. By examining the salary distribution chart, it can be determined that 25% of professionals employed as Customer Service Representative in Japan earn less than 151,000 JPY, while 75% earn more. Similarly, the chart shows that 75% earn less than 207,000 JPY while 25% earn more.

  • Pay Scale Structure

    To provide a better understanding of expected salaries, we categorized the frequently occurring salaries into different ranges. This approach provides a more precise representation of salary distribution for the job title Customer Service Representative in Japan compared to simply calculating the average. The majority of reported salaries, approximately 65%, fall within the range of 118,000 JPY to 162,000 JPY. About 20% of salaries are below the 118,000 JPY mark, while 10% fall within the range of 162,000 JPY to 182,000 JPY. Only 5% of individuals have salaries exceeding 182,000 JPY.

Salary Comparison by Years of Experience / Customer Service Representative / Japan

How do experience and age affect pay?

0 - 2 Years
119,000 JPY
2 - 5 Years+34%
159,000 JPY
5 - 10 Years+30%
207,000 JPY
10 - 15 Years+21%
250,000 JPY
15 - 20 Years+9%
274,000 JPY
20+ Years+5%
288,000 JPY
Percentage increase and decrease are relative to the previous value
Salary comparison by years of experience monthly Japan Customer Service Representative
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The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage. We broke down salaries by experience level for people working as Customer Service Representative and this is what we found.


All salary figures displayed here are per month except when noted otherwise.

Employees with less than two years of experience earn approximately 119,000 JPY.

While someone with an experience level between two and five years is expected to earn 159,000 JPY, 34% more than someone with less than two year's experience.

Moving forward, an experience level between five and ten years lands a salary of 207,000 JPY, 30% more than someone with two to five years of experience.

Additionally, professionals whose expertise span anywhere between ten and fifteen years get a salary equivalent to 250,000 JPY, 21% more than someone with five to ten years of experience.

If the experience level is between fifteen and twenty years, then the expected wage is 274,000 JPY, 9% more than someone with ten to fifteen years of experience.

Lastly, employees with more than twenty years of professional experience get a salary of 288,000 JPY, 5% more than people with fifteen to twenty years of experience.

On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.

Typical Salary Progress for Most Careers

Salary Comparison By Experience Level
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Salary Comparison By Education / Customer Service Representative / Japan

How do education levels affect salaries?

Displayed below is the average salary variance between different education levels of professionals working as Customer Service Representative.

High School
141,000 JPY
Certificate or Diploma+43%
202,000 JPY
Bachelor's Degree+38%
279,000 JPY
Percentage increase and decrease are relative to the previous value
Salary comparison by education level monthly Japan Customer Service Representative
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We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down salaries by education level for the position Customer Service Representative in order to make a comparison.


Level 1: High School

Employees at this education level have an average salary of 141,000 JPY.


Level 2: Certificate or Diploma

At this level, the average salary becomes 202,000 JPY, 43% more than the previous level.


Level 3: Bachelor's Degree

At this level, the average salary becomes 279,000 JPY, 38% more than the previous level.



Typical Salary Difference by Education for Most Careers

Salary Comparison By Education Level
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Salary and Compensation Comparison By Gender / Customer Service Representative / Japan

Salary comparison by gender Japan Customer Service Representative monthly
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Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? For the people who work as Customer Service Representative in Japan, the average difference between the salary of male and female employees is 5%.

Male
196,000 JPY
Female+6%
207,000 JPY
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in Japan for all Careers

Salary comparison by gender monthly Japan
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Average Annual Salary Increment Percentage / Customer Service Representative / Japan

How much are annual salary increments in Japan for individuals working as Customer Service Representative? How often do employees get salary raises?

Individuals working as Customer Service Representative in Japan are likely to observe a salary increase of approximately 9% every 16 months. The national average annual increment for all professions combined is 8% granted to employees every 16 months.

Annual Salary Increment Rate Japan Customer Service Representative
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The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

Japan / All Professions

Annual Salary Increment Rate Japan
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The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency

The average salary increase in one year (12 months) in Japan is 6%.

Worldwide Salary Raises: All Countries and All Jobs

World Average Annual Salary Increment
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Salary Packages and Schemes

Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.



Bonus and Incentive Rates / Customer Service Representative / Japan

How much and how often are bonuses being awarded?Annual Salary Bonus Rate Japan Customer Service Representative
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46% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 54% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 3% to 5% of their annual salary.

Received Bonus
54%
No Bonus
46%

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus, where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.


What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

Example:
A graphics designer working for a graphics designing company.

Example:
A graphic designer in the marketing department of a hospital.


Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Average Hourly Wage / Customer Service Representative / Japan


1,160 JPY per hour

The average hourly wage (pay per hour) for individuals working as Customer Service Representative in Japan is 1,160 JPY.This is the rate they get paid for every worked hour.


Hourly Wage = Annual Salary / ( 52 x 5 x 8 )

About The Hourly Pay Rate

The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

What is the minimum hourly rate of pay?

The minimum pay rate per hour for people working as Customer Service Representative in Japan is 600 JPY. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.

Salary comparison with similar jobs

Job TitleAverage Salary
Customer Service and Call Center-100%
Account Representative232,000 JPY+16%
Account Service Representative238,000 JPY+19%
Business Support Specialist349,000 JPY+74%
Call Center Advisor254,000 JPY+26%
Call Center Duty Manager341,000 JPY+70%
Call Center Manager654,000 JPY+230%
Call Center Quality Analyst411,000 JPY+100%
Call Center Representative194,000 JPY-3%
Call Center Scheduler242,000 JPY+21%
Call Center Scheduling Manager352,000 JPY+75%
Call Center Supervisor282,000 JPY+40%
Call Center Team Leader329,000 JPY+64%
Call Center Technology Specialist406,000 JPY+100%
Chatbot Copywriter352,000 JPY+75%
Chatbot Deployment Specialist386,000 JPY+92%
Chatbot Marketing Specialist483,000 JPY+140%
Chief Customer Experience and Success Officer778,000 JPY+290%
Client Engagement Specialest379,000 JPY+89%
Client Executive284,000 JPY+41%
Client Liaison Officer192,000 JPY-4%
Client Relations Manager717,000 JPY+260%
Client Relationship Executive662,000 JPY+230%
Client Relationship Manager728,000 JPY+260%
Client Service Analyst428,000 JPY+110%
Client Service Representative195,000 JPY-3%
Client Strategy Specialist439,000 JPY+120%
Contracts Specialist326,000 JPY+62%
Customer Care Officer191,000 JPY-5%
Customer Care Representative197,000 JPY-2%
Customer Center Supervisor237,000 JPY+18%
Customer Experience Analyst250,000 JPY+25%
Customer Experience Manager734,000 JPY+270%
Customer Experience Specialist447,000 JPY+120%
Customer Feedback and Insights Analyst465,000 JPY+130%
Customer Fulfillment Specialist410,000 JPY+100%
Customer Insights Analyst433,000 JPY+120%
Customer Journey Analyst542,000 JPY+170%
Customer Problem Manager426,000 JPY+110%
Customer Relations Manager702,000 JPY+250%
Customer Relations Specialist432,000 JPY+120%
Customer Relationship Management Implementation Consultant666,000 JPY+230%
Customer Retention Specialist610,000 JPY+200%
Customer Sales Representative196,000 JPY-2%
Customer Sales Support206,000 JPY+3%
Customer Service Administration247,000 JPY+23%
Customer Service Advisor441,000 JPY+120%
Customer Service Agent201,000 JPY+0%
Customer Service Associate190,000 JPY-5%
Customer Service Coordinator242,000 JPY+21%
Customer Service Country Manager814,000 JPY+310%
Customer Service Executive475,000 JPY+140%
Customer Service Manager703,000 JPY+250%
Customer Service Officer205,000 JPY+2%
Customer Service Operations Manager765,000 JPY+280%
Customer Service Quality Assurance Analyst682,000 JPY+240%
Customer Service Representative201,000 JPY+0%
Customer Service Sales Support197,000 JPY-2%
Customer Service Specialist206,000 JPY+3%
Customer Service Supervisor321,000 JPY+60%
Customer Service Team Leader453,000 JPY+130%
Customer Service Trainer375,000 JPY+87%
Customer Service Working Supervisor357,000 JPY+78%
Customer Solutions Representative468,000 JPY+130%
Customer Success Manager644,000 JPY+220%
Customer Success Specialist443,000 JPY+120%
Customer Support Agent190,000 JPY-5%
Dispute Resolution Specialist349,000 JPY+74%
Field Service Representative216,000 JPY+8%
Guest Relations Officer167,000 JPY-17%
Guest Service Agent155,000 JPY-23%
Inbound Call Center Representative207,000 JPY+3%
Inbound Sales Representative204,000 JPY+2%
Internet Banking Supervisor664,000 JPY+230%
Lead Administrator418,000 JPY+110%
Live Chat Agent242,000 JPY+21%
Logistics Coordinator222,000 JPY+11%
Onboarding Specialist451,000 JPY+120%
Operations Support Manager602,000 JPY+200%
Real Time Analyst384,000 JPY+91%
Regional Account Manager682,000 JPY+240%
Remote Customer Service Representative288,000 JPY+43%
Remote Customer Support Agent290,000 JPY+44%
Service Administrator326,000 JPY+62%
Service Delivery Manager708,000 JPY+250%
Service Writer170,000 JPY-15%
Social Media Customer Support Specialist382,000 JPY+90%
Sourcing Assistant151,000 JPY-25%
Telephone Operator148,000 JPY-26%
User Experience Researcher451,000 JPY+120%
Vendor Administration Specialist268,000 JPY+33%
Voice Of The Customer Analyst396,000 JPY+97%
Workforce Manager416,000 JPY+110%

Salary Comparison By City

CityAverage Salary
Tokyo225,000 JPY

Government vs Private Sector Salary Comparison

Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in Japan is 4% on average across all career fields.

Private Sector
506,000 JPY
Public Sector+4%
527,000 JPY
Percentage increase and decrease are relative to the previous value

Salary Statistics and Calculation Guide

What is considered to be a good and competitive salary for the job title Customer Service Representative in Japan?

A good and competitive compensation would range anywhere between 183,000 JPY and 207,000 JPY. This is a very rough estimate. Experience and education play a very huge part in the final earnings.

Gross Salary (before tax) and Net Salary (after tax)

All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

Base / Basic Salary

The base salary for a careers like Customer Service Representative in Japan ranges from 104,000 JPY to 151,000 JPY. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.


What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary


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