A person working as Customer Service Representative in Japan typically earns around 201,000 JPY. Salaries range from 104,000 JPY (lowest) to 307,000 JPY (highest).
This is the average salary including housing, transport, and other benefits. Customer Service Representative salaries in Japan vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.
![]() 104,000 JPY |
![]() 183,000 JPY |
![]() 307,000 JPY |
Salaries for the position Customer Service Representative in Japan range from 104,000 JPY (starting salary) to 307,000 JPY (maximum salary). It should be noted that the given figure is not the legally mandated minimum wage; rather, it represents the lowest figure reported in a salary survey that included thousands of participants and professionals from all regions of the country.
With a median salary of 183,000 JPY, half of the professionals who work as Customer Service Representative in Japan earn less than this amount, and the other half earn more. The median salary denotes the middle value of salaries. Ideally, you would want to belong to the group earning more than the median salary, located on the right side of the salary distribution graph.
The median is closely associated with two other values known as the 25th and 75th percentiles. By examining the salary distribution chart, it can be determined that 25% of professionals employed as Customer Service Representative in Japan earn less than 151,000 JPY, while 75% earn more. Similarly, the chart shows that 75% earn less than 207,000 JPY while 25% earn more.
To provide a better understanding of expected salaries, we categorized the frequently occurring salaries into different ranges. This approach provides a more precise representation of salary distribution for the job title Customer Service Representative in Japan compared to simply calculating the average. The majority of reported salaries, approximately 65%, fall within the range of 118,000 JPY to 162,000 JPY. About 20% of salaries are below the 118,000 JPY mark, while 10% fall within the range of 162,000 JPY to 182,000 JPY. Only 5% of individuals have salaries exceeding 182,000 JPY.
0 - 2 Years | 119,000 JPY | |
2 - 5 Years | +34% | 159,000 JPY |
5 - 10 Years | +30% | 207,000 JPY |
10 - 15 Years | +21% | 250,000 JPY |
15 - 20 Years | +9% | 274,000 JPY |
20+ Years | +5% | 288,000 JPY |
The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage. We broke down salaries by experience level for people working as Customer Service Representative and this is what we found.
Employees with less than two years of experience earn approximately 119,000 JPY.
While someone with an experience level between two and five years is expected to earn 159,000 JPY, 34% more than someone with less than two year's experience.
Moving forward, an experience level between five and ten years lands a salary of 207,000 JPY, 30% more than someone with two to five years of experience.
Additionally, professionals whose expertise span anywhere between ten and fifteen years get a salary equivalent to 250,000 JPY, 21% more than someone with five to ten years of experience.
If the experience level is between fifteen and twenty years, then the expected wage is 274,000 JPY, 9% more than someone with ten to fifteen years of experience.
Lastly, employees with more than twenty years of professional experience get a salary of 288,000 JPY, 5% more than people with fifteen to twenty years of experience.
High School | 141,000 JPY | |
Certificate or Diploma | +43% | 202,000 JPY |
Bachelor's Degree | +38% | 279,000 JPY |
We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down salaries by education level for the position Customer Service Representative in order to make a comparison.
Employees at this education level have an average salary of 141,000 JPY.
At this level, the average salary becomes 202,000 JPY, 43% more than the previous level.
At this level, the average salary becomes 279,000 JPY, 38% more than the previous level.
Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? For the people who work as Customer Service Representative in Japan, the average difference between the salary of male and female employees is 5%.
Male | 196,000 JPY | |
Female | +6% | 207,000 JPY |
Individuals working as Customer Service Representative in Japan are likely to observe a salary increase of approximately 9% every 16 months. The national average annual increment for all professions combined is 8% granted to employees every 16 months.
The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.
The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency
Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.
46% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 54% said that they received at least one form of monetary bonus.
Those who got bonuses reported rates ranging from 3% to 5% of their annual salary.
Received Bonus | 54% | |
No Bonus | 46% |
The most standard form of bonus, where the employee is awarded based on their exceptional performance.
Company Performance BonusesOccasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.
Goal-Based BonusesGranted upon achieving an important goal or milestone.
Holiday / End of Year BonusesThese types of bonuses are given without a reason and usually resemble an appreciation token.
People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.
The main two types of jobs | |
Revenue Generators | Supporting Cast |
Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business. | Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations. |
Example: | Example: |
Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.
Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.
The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.
The minimum pay rate per hour for people working as Customer Service Representative in Japan is 600 JPY. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.
Job Title | Average Salary |
Customer Service and Call Center | ![]() | |
Account Representative | 232,000 JPY | ![]() |
Account Service Representative | 238,000 JPY | ![]() |
Business Support Specialist | 349,000 JPY | ![]() |
Call Center Advisor | 254,000 JPY | ![]() |
Call Center Duty Manager | 341,000 JPY | ![]() |
Call Center Manager | 654,000 JPY | ![]() |
Call Center Quality Analyst | 411,000 JPY | ![]() |
Call Center Representative | 194,000 JPY | ![]() |
Call Center Scheduler | 242,000 JPY | ![]() |
Call Center Scheduling Manager | 352,000 JPY | ![]() |
Call Center Supervisor | 282,000 JPY | ![]() |
Call Center Team Leader | 329,000 JPY | ![]() |
Call Center Technology Specialist | 406,000 JPY | ![]() |
Chatbot Copywriter | 352,000 JPY | ![]() |
Chatbot Deployment Specialist | 386,000 JPY | ![]() |
Chatbot Marketing Specialist | 483,000 JPY | ![]() |
Chief Customer Experience and Success Officer | 778,000 JPY | ![]() |
Client Engagement Specialest | 379,000 JPY | ![]() |
Client Executive | 284,000 JPY | ![]() |
Client Liaison Officer | 192,000 JPY | ![]() |
Client Relations Manager | 717,000 JPY | ![]() |
Client Relationship Executive | 662,000 JPY | ![]() |
Client Relationship Manager | 728,000 JPY | ![]() |
Client Service Analyst | 428,000 JPY | ![]() |
Client Service Representative | 195,000 JPY | ![]() |
Client Strategy Specialist | 439,000 JPY | ![]() |
Contracts Specialist | 326,000 JPY | ![]() |
Customer Care Officer | 191,000 JPY | ![]() |
Customer Care Representative | 197,000 JPY | ![]() |
Customer Center Supervisor | 237,000 JPY | ![]() |
Customer Experience Analyst | 250,000 JPY | ![]() |
Customer Experience Manager | 734,000 JPY | ![]() |
Customer Experience Specialist | 447,000 JPY | ![]() |
Customer Feedback and Insights Analyst | 465,000 JPY | ![]() |
Customer Fulfillment Specialist | 410,000 JPY | ![]() |
Customer Insights Analyst | 433,000 JPY | ![]() |
Customer Journey Analyst | 542,000 JPY | ![]() |
Customer Problem Manager | 426,000 JPY | ![]() |
Customer Relations Manager | 702,000 JPY | ![]() |
Customer Relations Specialist | 432,000 JPY | ![]() |
Customer Relationship Management Implementation Consultant | 666,000 JPY | ![]() |
Customer Retention Specialist | 610,000 JPY | ![]() |
Customer Sales Representative | 196,000 JPY | ![]() |
Customer Sales Support | 206,000 JPY | ![]() |
Customer Service Administration | 247,000 JPY | ![]() |
Customer Service Advisor | 441,000 JPY | ![]() |
Customer Service Agent | 201,000 JPY | ![]() |
Customer Service Associate | 190,000 JPY | ![]() |
Customer Service Coordinator | 242,000 JPY | ![]() |
Customer Service Country Manager | 814,000 JPY | ![]() |
Customer Service Executive | 475,000 JPY | ![]() |
Customer Service Manager | 703,000 JPY | ![]() |
Customer Service Officer | 205,000 JPY | ![]() |
Customer Service Operations Manager | 765,000 JPY | ![]() |
Customer Service Quality Assurance Analyst | 682,000 JPY | ![]() |
Customer Service Representative | 201,000 JPY | ![]() |
Customer Service Sales Support | 197,000 JPY | ![]() |
Customer Service Specialist | 206,000 JPY | ![]() |
Customer Service Supervisor | 321,000 JPY | ![]() |
Customer Service Team Leader | 453,000 JPY | ![]() |
Customer Service Trainer | 375,000 JPY | ![]() |
Customer Service Working Supervisor | 357,000 JPY | ![]() |
Customer Solutions Representative | 468,000 JPY | ![]() |
Customer Success Manager | 644,000 JPY | ![]() |
Customer Success Specialist | 443,000 JPY | ![]() |
Customer Support Agent | 190,000 JPY | ![]() |
Dispute Resolution Specialist | 349,000 JPY | ![]() |
Field Service Representative | 216,000 JPY | ![]() |
Guest Relations Officer | 167,000 JPY | ![]() |
Guest Service Agent | 155,000 JPY | ![]() |
Inbound Call Center Representative | 207,000 JPY | ![]() |
Inbound Sales Representative | 204,000 JPY | ![]() |
Internet Banking Supervisor | 664,000 JPY | ![]() |
Lead Administrator | 418,000 JPY | ![]() |
Live Chat Agent | 242,000 JPY | ![]() |
Logistics Coordinator | 222,000 JPY | ![]() |
Onboarding Specialist | 451,000 JPY | ![]() |
Operations Support Manager | 602,000 JPY | ![]() |
Real Time Analyst | 384,000 JPY | ![]() |
Regional Account Manager | 682,000 JPY | ![]() |
Remote Customer Service Representative | 288,000 JPY | ![]() |
Remote Customer Support Agent | 290,000 JPY | ![]() |
Service Administrator | 326,000 JPY | ![]() |
Service Delivery Manager | 708,000 JPY | ![]() |
Service Writer | 170,000 JPY | ![]() |
Social Media Customer Support Specialist | 382,000 JPY | ![]() |
Sourcing Assistant | 151,000 JPY | ![]() |
Telephone Operator | 148,000 JPY | ![]() |
User Experience Researcher | 451,000 JPY | ![]() |
Vendor Administration Specialist | 268,000 JPY | ![]() |
Voice Of The Customer Analyst | 396,000 JPY | ![]() |
Workforce Manager | 416,000 JPY | ![]() |
Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in Japan is 4% on average across all career fields.
Private Sector | 506,000 JPY | |
Public Sector | +4% | 527,000 JPY |
A good and competitive compensation would range anywhere between 183,000 JPY and 207,000 JPY. This is a very rough estimate. Experience and education play a very huge part in the final earnings.
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.
The base salary for a careers like Customer Service Representative in Japan ranges from 104,000 JPY to 151,000 JPY. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.
Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary