Customer Service Representative Average Salary in Jordan 2024
How much money does a person working as Customer Service Representative make in Jordan?
LOW
320
JOD AVERAGE
660
JOD HIGH
1,020
JOD
A person working as Customer Service Representative in Jordan typically earns around 660 JOD. Salaries range from 320 JOD (lowest) to 1,020 JOD (highest).
Salary Variance
This is the average salary including housing, transport, and other benefits. Customer Service Representative salaries in Jordan vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.
Customer Service Representative Pay Scale and Salaries in Jordan
Salary Structure and Pay Scale Comparison
610 JOD or more
540 to 610 JOD
380 JOD or less
380 to 540 JOD
 320 JOD |
610 JOD |
1,020 JOD |
Median Salary, maximum and minimum salary, minimum wage, starting salary, and the salary range
Salary Range, Minimum Wage, and Starting Salary
Salaries for the position Customer Service Representative in Jordan range from 320 JOD (starting salary) to 1,020 JOD (maximum salary). It should be noted that the given figure is not the legally mandated minimum wage; rather, it represents the lowest figure reported in a salary survey that included thousands of participants and professionals from all regions of the country.
Median Salary
With a median salary of 610 JOD, half of the professionals who work as Customer Service Representative in Jordan earn less than this amount, and the other half earn more. The median salary denotes the middle value of salaries. Ideally, you would want to belong to the group earning more than the median salary, located on the right side of the salary distribution graph.
Percentiles and Salary Scale
The median is closely associated with two other values known as the 25th and 75th percentiles. By examining the salary distribution chart, it can be determined that 25% of professionals employed as Customer Service Representative in Jordan earn less than 500 JOD, while 75% earn more. Similarly, the chart shows that 75% earn less than 700 JOD while 25% earn more.
Pay Scale Structure
To provide a better understanding of expected salaries, we categorized the frequently occurring salaries into different ranges. This approach provides a more precise representation of salary distribution for the job title Customer Service Representative in Jordan compared to simply calculating the average. The majority of reported salaries, approximately 65%, fall within the range of 380 JOD to 540 JOD. About 20% of salaries are below the 380 JOD mark, while 10% fall within the range of 540 JOD to 610 JOD. Only 5% of individuals have salaries exceeding 610 JOD.
Salary Comparison by Years of Experience / Customer Service Representative / Jordan
How do experience and age affect pay?
| 0 - 2 Years | 380 JOD | |
| 2 - 5 Years | +28% | 490 JOD |
| 5 - 10 Years | +38% | 680 JOD |
| 10 - 15 Years | +24% | 840 JOD |
| 15 - 20 Years | +7% | 900 JOD |
| 20+ Years | +7% | 960 JOD |
The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage. We broke down salaries by experience level for people working as Customer Service Representative and this is what we found.
Employees with less than two years of experience earn approximately 380 JOD.
While someone with an experience level between two and five years is expected to earn 490 JOD, 28% more than someone with less than two year's experience.
Moving forward, an experience level between five and ten years lands a salary of 680 JOD, 38% more than someone with two to five years of experience.
Additionally, professionals whose expertise span anywhere between ten and fifteen years get a salary equivalent to 840 JOD, 24% more than someone with five to ten years of experience.
If the experience level is between fifteen and twenty years, then the expected wage is 900 JOD, 7% more than someone with ten to fifteen years of experience.
Lastly, employees with more than twenty years of professional experience get a salary of 960 JOD, 7% more than people with fifteen to twenty years of experience.
Typical Salary Progress for Most Careers
Salary Comparison By Education / Customer Service Representative / Jordan
How do education levels affect salaries?
Displayed below is the average salary variance between different education levels of professionals working as Customer Service Representative.
| High School | 490 JOD | |
| Certificate or Diploma | +43% | 700 JOD |
| Bachelor's Degree | +38% | 970 JOD |
We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down salaries by education level for the position Customer Service Representative in order to make a comparison.
Level 1: High School
Employees at this education level have an average salary of 490 JOD.
Level 2: Certificate or Diploma
At this level, the average salary becomes 700 JOD, 43% more than the previous level.
Level 3: Bachelor's Degree
At this level, the average salary becomes 970 JOD, 38% more than the previous level.
Typical Salary Difference by Education for Most Careers
Salary and Compensation Comparison By Gender / Customer Service Representative / Jordan
Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? For the people who work as Customer Service Representative in Jordan, the average difference between the salary of male and female employees is 11%.
| Male | 610 JOD | |
| Female | +12% | 680 JOD |
Salary Comparison By Gender in Jordan for all Careers
Average Annual Salary Increment Percentage / Customer Service Representative / Jordan
How much are annual salary increments in Jordan for individuals working as Customer Service Representative? How often do employees get salary raises?
Individuals working as Customer Service Representative in Jordan are likely to observe a salary increase of approximately 8% every 20 months. The national average annual increment for all professions combined is 7% granted to employees every 20 months.
Jordan / All Professions
The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.
How to calculate the salary increment percentage?
The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency
Worldwide Salary Raises: All Countries and All Jobs
Salary Packages and Schemes
Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.
Bonus and Incentive Rates / Customer Service Representative / Jordan
How much and how often are bonuses being awarded?
Share This Chart Tweet Get Chart Linkhttp://www.salaryexplorer.com/charts/jordan/customer-service-and-call-center/customer-service-representative/annual-salary-bonus-rate-jordan-customer-service-representative.jpg
49% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 51% said that they received at least one form of monetary bonus.
Those who got bonuses reported rates ranging from 3% to 6% of their annual salary.
| Received Bonus | 51% | |
| No Bonus | 49% |
Types of Bonuses Considered
Individual Performance-Based BonusesThe most standard form of bonus, where the employee is awarded based on their exceptional performance.
Company Performance BonusesOccasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.
Goal-Based BonusesGranted upon achieving an important goal or milestone.
Holiday / End of Year BonusesThese types of bonuses are given without a reason and usually resemble an appreciation token.
Bonuses Are Not Commissions!
People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.
What makes a position worthy of good bonuses and a high salary?
The main two types of jobs | |
| Revenue Generators | Supporting Cast |
Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business. | Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations. |
Example: | Example: |
Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.
Bonus Comparison by Seniority Level
Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.
Average Hourly Wage / Customer Service Representative / Jordan
4 JOD per hourThe average hourly wage (pay per hour) for individuals working as Customer Service Representative in Jordan is 4 JOD.This is the rate they get paid for every worked hour.
About The Hourly Pay Rate
The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.
What is the minimum hourly rate of pay?
The minimum pay rate per hour for people working as Customer Service Representative in Jordan is 2 JOD. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.
Salary comparison with similar jobs
| Job Title | Average Salary |
| Customer Service and Call Center |  -100% | |
| Account Representative | 720 JOD |  +10% |
| Account Service Representative | 750 JOD | +15% |
| Business Support Specialist | 1,040 JOD | +59% |
| Call Center Advisor | 820 JOD | +25% |
| Call Center Duty Manager | 1,100 JOD | +68% |
| Call Center Manager | 2,040 JOD | +210% |
| Call Center Quality Analyst | 1,310 JOD | +100% |
| Call Center Representative | 630 JOD | -4% |
| Call Center Scheduler | 700 JOD | +7% |
| Call Center Scheduling Manager | 1,030 JOD | +57% |
| Call Center Supervisor | 870 JOD | +33% |
| Call Center Team Leader | 1,060 JOD | +62% |
| Call Center Technology Specialist | 1,270 JOD | +94% |
| Chatbot Copywriter | 1,030 JOD | +57% |
| Chatbot Deployment Specialist | 1,130 JOD | +73% |
| Chatbot Marketing Specialist | 1,420 JOD | +120% |
| Chief Customer Experience and Success Officer | 2,330 JOD | +260% |
| Client Engagement Specialest | 1,170 JOD | +79% |
| Client Executive | 880 JOD | +34% |
| Client Liaison Officer | 580 JOD | -11% |
| Client Relations Manager | 2,140 JOD | +230% |
| Client Relationship Executive | 2,050 JOD | +210% |
| Client Relationship Manager | 2,150 JOD | +230% |
| Client Service Analyst | 1,330 JOD | +100% |
| Client Service Representative | 630 JOD | -4% |
| Client Strategy Specialist | 1,370 JOD | +110% |
| Contracts Specialist | 990 JOD | +51% |
| Customer Care Officer | 620 JOD | -5% |
| Customer Care Representative | 640 JOD | -2% |
| Customer Center Supervisor | 780 JOD | +19% |
| Customer Experience Analyst | 800 JOD | +22% |
| Customer Experience Manager | 2,140 JOD | +230% |
| Customer Experience Specialist | 1,440 JOD | +120% |
| Customer Feedback and Insights Analyst | 1,530 JOD | +130% |
| Customer Fulfillment Specialist | 1,320 JOD | +100% |
| Customer Insights Analyst | 1,400 JOD | +110% |
| Customer Journey Analyst | 1,620 JOD | +150% |
| Customer Problem Manager | 1,400 JOD | +110% |
| Customer Relations Manager | 2,310 JOD | +250% |
| Customer Relations Specialist | 1,260 JOD | +92% |
| Customer Relationship Management Implementation Consultant | 1,990 JOD | +200% |
| Customer Retention Specialist | 1,830 JOD | +180% |
| Customer Sales Representative | 650 JOD | -1% |
| Customer Sales Support | 680 JOD | +4% |
| Customer Service Administration | 740 JOD | +13% |
| Customer Service Advisor | 1,320 JOD | +100% |
| Customer Service Agent | 600 JOD | -8% |
| Customer Service Associate | 650 JOD | -1% |
| Customer Service Coordinator | 730 JOD | +11% |
| Customer Service Country Manager | 2,450 JOD | +270% |
| Customer Service Executive | 1,550 JOD | +140% |
| Customer Service Manager | 2,340 JOD | +260% |
| Customer Service Officer | 620 JOD | -5% |
| Customer Service Operations Manager | 2,300 JOD | +250% |
| Customer Service Quality Assurance Analyst | 2,060 JOD | +210% |
| Customer Service Representative | 660 JOD | +1% |
| Customer Service Sales Support | 590 JOD | -10% |
| Customer Service Specialist | 620 JOD | -5% |
| Customer Service Supervisor | 990 JOD | +51% |
| Customer Service Team Leader | 1,340 JOD | +100% |
| Customer Service Trainer | 1,110 JOD | +69% |
| Customer Service Working Supervisor | 1,080 JOD | +65% |
| Customer Solutions Representative | 1,420 JOD | +120% |
| Customer Success Manager | 2,200 JOD | +240% |
| Customer Success Specialist | 1,300 JOD | +98% |
| Customer Support Agent | 640 JOD | -2% |
| Dispute Resolution Specialist | 1,110 JOD | +69% |
| Field Service Representative | 680 JOD | +4% |
| Guest Relations Officer | 510 JOD | -22% |
| Guest Service Agent | 490 JOD | -25% |
| Inbound Call Center Representative | 650 JOD | -1% |
| Inbound Sales Representative | 650 JOD | -1% |
| Internet Banking Supervisor | 2,040 JOD | +210% |
| Lead Administrator | 1,330 JOD | +100% |
| Live Chat Agent | 740 JOD | +13% |
| Logistics Coordinator | 720 JOD | +10% |
| Onboarding Specialist | 1,410 JOD | +120% |
| Operations Support Manager | 1,800 JOD | +170% |
| Real Time Analyst | 1,290 JOD | +97% |
| Regional Account Manager | 2,110 JOD | +220% |
| Remote Customer Service Representative | 850 JOD | +30% |
| Remote Customer Support Agent | 860 JOD | +31% |
| Service Administrator | 1,040 JOD | +59% |
| Service Delivery Manager | 2,060 JOD | +210% |
| Service Writer | 500 JOD | -24% |
| Social Media Customer Support Specialist | 1,250 JOD | +91% |
| Sourcing Assistant | 430 JOD | -34% |
| Telephone Operator | 460 JOD | -30% |
| User Experience Researcher | 1,350 JOD | +110% |
| Vendor Administration Specialist | 780 JOD | +19% |
| Voice Of The Customer Analyst | 1,180 JOD | +80% |
| Workforce Manager | 1,390 JOD | +110% |
Government vs Private Sector Salary Comparison
Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in Jordan is 8% on average across all career fields.
| Private Sector | 1,550 JOD | |
| Public Sector | +8% | 1,670 JOD |
Salary Statistics and Calculation Guide
What is considered to be a good and competitive salary for the job title Customer Service Representative in Jordan?
A good and competitive compensation would range anywhere between 610 JOD and 700 JOD. This is a very rough estimate. Experience and education play a very huge part in the final earnings.
Gross Salary (before tax) and Net Salary (after tax)
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.
Base / Basic Salary
The base salary for a careers like Customer Service Representative in Jordan ranges from 320 JOD to 500 JOD. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.
What is the difference between the median and the average salary?
Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary
