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Customer Service and Call Center Average Salaries in Kenya 2019

How much money does a person working in Customer Service and Call Center make in Kenya?

129,703 KES per month
Average Monthly Salary
A person working in Customer Service and Call Center in Kenya typically earns around 129,703 KES per month.
This is the average monthly salary including housing, transport, and other benefits.
Salaries differ drasticly between different Customer Service and Call Center jobs. If you are interested in the salary of a particular job, see below for salaries for specific job titles.

Salaries for specific jobs

Job TitleAverage Salary
Business Support Specialist148,794 KES
Call Center Advisor135,043 KES
Call Center Manager182,740 KES
Call Center Quality Analyst160,072 KES
Call Center Representative102,334 KES
Call Center Scheduler118,541 KES
Call Center Scheduling Manager135,081 KES
Call Center Supervisor126,796 KES
Call Center Team Leader130,791 KES
Client Engagement Specialest145,434 KES
Client Executive128,214 KES
Client Liaison Officer132,788 KES
Client Relations Manager175,730 KES
Client Service Analyst161,874 KES
Client Service Representative109,212 KES
Client Strategy Specialist151,938 KES
Contracts Specialist143,158 KES
Customer Care Representative99,937 KES
Customer Experience Analyst132,407 KES
Customer Experience Manager144,015 KES
Customer Experience Specialist135,577 KES
Customer Fulfillment Specialist131,655 KES
Customer Insights Analyst147,958 KES
Customer Problem Manager151,619 KES
Customer Service Advisor127,437 KES
Customer Service Associate126,007 KES
Customer Service Executive159,907 KES
Customer Service Manager185,727 KES
Customer Service Officer104,619 KES
Customer Service Representative105,271 KES
Customer Service Supervisor108,795 KES
Customer Service Team Leader121,627 KES
Customer Service Trainer146,018 KES
Customer Success Manager174,384 KES
Customer Success Specialist151,293 KES
Dispute Resolution Specialist145,442 KES
Guest Service Agent94,995 KES
Inbound Sales Representative103,687 KES
Internet Banking Supervisor170,708 KES
Logistics Coordinator119,478 KES
Operations Support Manager175,701 KES
Real Time Analyst154,558 KES
Regional Account Manager171,563 KES
Service Delivery Manager171,218 KES
Service Writer98,821 KES
Sourcing Assistant77,754 KES
Telephone Operator85,674 KES
Vendor Administration Specialist117,959 KES
Workforce Manager157,391 KES

Customer Service and Call Center Jobs Salary Distribution in Kenya

Median and salary distribution monthly Kenya Customer Service and Call Center

Abount These Figures: Salary Range, Median and Percentiles

The Customer Service and Call Center salaries in Kenya range between 76,480 KES per month (minimum salary) to 191,201 KES per month (maximum salary).

The median salary is 127,108 KES per month, which means that half (50%) of people working in Customer Service and Call Center are earning less than 127,108 KES while the other half are earning more than 127,108 KES. The median represents the middle salary value. Generally speaking, you would want to be on the right side of the graph with the group earning more than the median salary.

Closely related to the median are two values: the 25th and the 75th percentiles. Reading from the salary distribution diagram, 25% of people working in Customer Service and Call Center are earning less than 91,615 KES while 75% of them are earning more than 91,615 KES. Also from the diagram, 75% of people working in Customer Service and Call Center are earning less than 152,788 KES while 25% are earning more than 152,788 KES.

What is the difference between the median and the average salary? What should you be looking at?

Both are indicators. If your salary is higher than both of the average and the median then you are doing very well. If your salary is lower than both, then many people are earning more than you and there is plently of room for improvement. If your wage is in between the average and median, then things can be a bit confusing. We have written a guide to explain all the different senarios. How to compare your salary

Customer Service and Call Center Salary Forecast and Trend in Kenya

How do Customer Service and Call Center salaries change over time? Listed below is a chart that shows the average salary in recent years.

Salary trends and forecast monthly Kenya Customer Service and Call Center
Average Salary 2016    =  
119,399 KES
Average Salary 2017    +4%  
123,817 KES
Average Salary 2018    +2%  
126,170 KES
Average Salary 2019    +3%  
129,703 KES
Percentage increase and decrease are relative to the previous value
Customer Service and Call Center salaries in Kenya are rising in the year 2019 based on recent submitted salaries and reports. As displayed in the chart, salaries in 2019 are 3% higher than those of 2018. The trend suggests a slow yet continous increase in pay in 2020 and future years. These numbers differ slightly from industry to another.

Customer Service and Call Center Hourly Average Wage in Kenya

748 KES per hour
Average Hourly Wage

The average hourly wage (pay per hour) in Kenya for Customer Service and Call Center is 748 KES. This means that the average person in Kenya earns approximatly 748 KES for every worked hour.

Hourly Wage = Annual Salary ÷ ( 52 x 5 x 8 )

The hourly wage is the salary paid in one working hour. Usually jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fix amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and annual vacation allowance. The figures mentioned above are good approximation and they are considered to the be the standard.

Customer Service and Call Center VS Other Jobs

Salary Comparison Between Customer Service and Call Center and Customer Service and Call Center monthly KenyaWe compared Kenya salaries for Customer Service and Call Center and All Jobs and we found that Customer Service and Call Center salaries are 12% less than those of All Jobs.

Salary Comparison By City

CityAverage Salary
Kisumu125,767 KES
Mombasa141,360 KES
Nairobi154,550 KES
82837 - 21
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