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Customer Service and Call Center Average Salaries in Kenya 2019

How much money does a person working in Customer Service and Call Center make in Kenya?

82,837 KES per month
Average Monthly Salary
A person working in Customer Service and Call Center in Kenya typically earns around 82,837 KES per month.
This is the average monthly salary including housing, transport, and other benefits.
Salaries differ drasticly between different Customer Service and Call Center jobs. If you are interested in the salary of a particular job, see below for salaries for specific job titles.

Salaries for specific jobs

Job TitleAverage Salary
Call Center Quality Analyst60,000 KES
Call Center Representative51,000 KES
Call Centre Manager165,000 KES
Call Centre Representative16,000 KES
Customer Care Representative20,000 KES
Customer Experience Manager322,000 KES
Customer Service Executive96,000 KES
Customer Service Manager107,667 KES
Customer Service Officer54,333 KES
Customer Service Representative27,500 KES
Customer Service Team Leader52,792 KES

Customer Service and Call Center Jobs Salary Distribution in Kenya

25% of people earn
35,000 KES
or less
50% of people earn
60,000 KES
or less
75% of people earn
103,000 KES
or less
Minimum
11,583 KES
Median
60,000 KES
Maximum
322,000 KES

Abount These Figures: Salary Range, Median and Percentiles

The Customer Service and Call Center salaries in Kenya range between 11,583 KES per month (minimum salary) to 322,000 KES per month (maximum salary).

The median salary is 60,000 KES per month, which means that half (50%) of people working in Customer Service and Call Center are earning less than 60,000 KES while the other half are earning more than 60,000 KES. The median represents the middle salary value. Generally speaking, you would want to be on the right side of the graph with the group earning more than the median salary.

Closely related to the median are two values: the 25th and the 75th percentiles. Reading from the salary distribution diagram, 25% of people working in Customer Service and Call Center are earning less than 35,000 KES while 75% of them are earning more than 35,000 KES. Also from the diagram, 75% of people working in Customer Service and Call Center are earning less than 103,000 KES while 25% are earning more than 103,000 KES.

What is the difference between the median and the average salary? What should you be looking at?

Both are indicators. If your salary is higher than both of the average and the median then you are doing very well. If your salary is lower than both, then many people are earning more than you and there is plently of room for improvement. If your wage is in between the average and median, then things can be a bit confusing. We have written a guide to explain all the different senarios. How to compare your salary

Customer Service and Call Center Salary Forecast and Trend in Kenya

How do Customer Service and Call Center salaries change over time? Listed below is a chart that shows the average salary in recent years.

2016201720182019
Average Salary 2016    =  
77,605 KES
Average Salary 2017    +3%  
79,778 KES
Average Salary 2018    +2%  
81,054 KES
Average Salary 2019    +2%  
82,837 KES
Percentage increase and decrease are relative to the previous value
Customer Service and Call Center salaries in Kenya are rising in the year 2019 based on recent submitted salaries and reports. As displayed in the chart, salaries in 2019 are 2% higher than those of 2018. The trend suggests a slow yet continous increase in pay in 2020 and future years. These numbers differ slightly from industry to another.

Customer Service and Call Center Hourly Average Wage in Kenya

425 KES per hour
Average Hourly Wage

The average hourly wage (pay per hour) in Kenya for Customer Service and Call Center is 425 KES. This means that the average person in Kenya earns approximatly 425 KES for every worked hour.


Hourly Wage = Annual Salary ÷ ( 52 x 5 x 8 )

The hourly wage is the salary paid in one working hour. Usually jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fix amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and annual vacation allowance. The figures mentioned above are good approximation and they are considered to the be the standard.

Salary Comparison of Customer Service and Call Center Jobs in Kenya

82,837 KES
145,290 KES
Average Salary
Customer Service and Call Center
Average Salary
All Jobs
We compared Kenya salaries for Customer Service and Call Center and All Jobs and we found that Customer Service and Call Center salaries are 43% less than those of All Jobs.

Salary Comparison By City

CityAverage Salary
Nairobi83,979 KES
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