How much money does a person working in Customer Service and Call Center make in Kenya?
129,703 KES per month
Average Monthly Salary
A person working in Customer Service and Call Center in Kenya typically earns around 129,703 KES per month.
This is the average monthly salary including housing, transport, and other benefits.
Salaries differ drasticly between different Customer Service and Call Center jobs. If you are interested in the salary of a particular job, see below for salaries for specific job titles.
Salaries for specific jobs
|Business Support Specialist||148,794 KES|
|Call Center Advisor||135,043 KES|
|Call Center Manager||182,740 KES|
|Call Center Quality Analyst||160,072 KES|
|Call Center Representative||102,334 KES|
|Call Center Scheduler||118,541 KES|
|Call Center Scheduling Manager||135,081 KES|
|Call Center Supervisor||126,796 KES|
|Call Center Team Leader||130,791 KES|
|Client Engagement Specialest||145,434 KES|
|Client Executive||128,214 KES|
|Client Liaison Officer||132,788 KES|
|Client Relations Manager||175,730 KES|
|Client Service Analyst||161,874 KES|
|Client Service Representative||109,212 KES|
|Client Strategy Specialist||151,938 KES|
|Contracts Specialist||143,158 KES|
|Customer Care Representative||99,937 KES|
|Customer Experience Analyst||132,407 KES|
|Customer Experience Manager||144,015 KES|
|Customer Experience Specialist||135,577 KES|
|Customer Fulfillment Specialist||131,655 KES|
|Customer Insights Analyst||147,958 KES|
|Customer Problem Manager||151,619 KES|
|Customer Service Advisor||127,437 KES|
|Customer Service Associate||126,007 KES|
|Customer Service Executive||159,907 KES|
|Customer Service Manager||185,727 KES|
|Customer Service Officer||104,619 KES|
|Customer Service Representative||105,271 KES|
|Customer Service Supervisor||108,795 KES|
|Customer Service Team Leader||121,627 KES|
|Customer Service Trainer||146,018 KES|
|Customer Success Manager||174,384 KES|
|Customer Success Specialist||151,293 KES|
|Dispute Resolution Specialist||145,442 KES|
|Guest Service Agent||94,995 KES|
|Inbound Sales Representative||103,687 KES|
|Internet Banking Supervisor||170,708 KES|
|Logistics Coordinator||119,478 KES|
|Operations Support Manager||175,701 KES|
|Real Time Analyst||154,558 KES|
|Regional Account Manager||171,563 KES|
|Service Delivery Manager||171,218 KES|
|Service Writer||98,821 KES|
|Sourcing Assistant||77,754 KES|
|Telephone Operator||85,674 KES|
|Vendor Administration Specialist||117,959 KES|
|Workforce Manager||157,391 KES|
Customer Service and Call Center Jobs Salary Distribution in Kenya
Abount These Figures: Salary Range, Median and Percentiles
The Customer Service and Call Center salaries in Kenya range between 76,480 KES per month (minimum salary) to 191,201 KES per month (maximum salary).
The median salary is 127,108 KES per month, which means that half (50%) of people working in Customer Service and Call Center are earning less than 127,108 KES while the other half are earning more than 127,108 KES. The median represents the middle salary value. Generally speaking, you would want to be on the right side of the graph with the group earning more than the median salary.
Closely related to the median are two values: the 25th and the 75th percentiles. Reading from the salary distribution diagram, 25% of people working in Customer Service and Call Center are earning less than 91,615 KES while 75% of them are earning more than 91,615 KES. Also from the diagram, 75% of people working in Customer Service and Call Center are earning less than 152,788 KES while 25% are earning more than 152,788 KES.
What is the difference between the median and the average salary? What should you be looking at?
Both are indicators. If your salary is higher than both of the average and the median then you are doing very well. If your salary is lower than both, then many people are earning more than you and there is plently of room for improvement. If your wage is in between the average and median, then things can be a bit confusing. We have written a guide to explain all the different senarios. How to compare your salary
Customer Service and Call Center Salary Forecast and Trend in Kenya
How do Customer Service and Call Center salaries change over time? Listed below is a chart that shows the average salary in recent years.
|Average Salary 2016|| = |
|Average Salary 2017|| +4% |
|Average Salary 2018|| +2% |
|Average Salary 2019|| +3% |
Percentage increase and decrease are relative to the previous value
Customer Service and Call Center salaries in Kenya are rising in the year 2019 based on recent submitted salaries and reports. As displayed in the chart, salaries in 2019 are 3% higher than those of 2018. The trend suggests a slow yet continous increase in pay in 2020 and future years. These numbers differ slightly from industry to another.
Customer Service and Call Center Hourly Average Wage in Kenya
748 KES per hour
Average Hourly Wage
The average hourly wage (pay per hour) in Kenya for Customer Service and Call Center is 748 KES. This means that the average person in Kenya earns approximatly 748 KES for every worked hour.
Hourly Wage = Annual Salary ÷ ( 52 x 5 x 8 )
The hourly wage is the salary paid in one working hour. Usually jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fix amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and annual vacation allowance. The figures mentioned above are good approximation and they are considered to the be the standard.
Customer Service and Call Center VS Other Jobs
We compared Kenya salaries for Customer Service and Call Center and All Jobs and we found that Customer Service and Call Center salaries are 12% less than those of All Jobs.
Salary Comparison By City
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