Customer Service Manager Average Salary in Kenya 2024
How much money does a person working as Customer Service Manager make in Kenya?
LOW
98,400
KES AVERAGE
201,000
KES HIGH
313,000
KES
A person working as Customer Service Manager in Kenya typically earns around 201,000 KES. Salaries range from 98,400 KES (lowest) to 313,000 KES (highest).
Salary Variance
This is the average salary including housing, transport, and other benefits. Customer Service Manager salaries in Kenya vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.
Customer Service Manager Pay Scale and Salaries in Kenya
Salary Structure and Pay Scale Comparison
186,000 KES or more
164,000 to 186,000 KES
117,000 KES or less
117,000 to 164,000 KES
 98,400 KES |
187,000 KES |
313,000 KES |
Median Salary, maximum and minimum salary, minimum wage, starting salary, and the salary range
Salary Range, Minimum Wage, and Starting Salary
Salaries for the position Customer Service Manager in Kenya range from 98,400 KES (starting salary) to 313,000 KES (maximum salary). It should be noted that the given figure is not the legally mandated minimum wage; rather, it represents the lowest figure reported in a salary survey that included thousands of participants and professionals from all regions of the country.
Median Salary
With a median salary of 187,000 KES, half of the professionals who work as Customer Service Manager in Kenya earn less than this amount, and the other half earn more. The median salary denotes the middle value of salaries. Ideally, you would want to belong to the group earning more than the median salary, located on the right side of the salary distribution graph.
Percentiles and Salary Scale
The median is closely associated with two other values known as the 25th and 75th percentiles. By examining the salary distribution chart, it can be determined that 25% of professionals employed as Customer Service Manager in Kenya earn less than 153,000 KES, while 75% earn more. Similarly, the chart shows that 75% earn less than 214,000 KES while 25% earn more.
Pay Scale Structure
To provide a better understanding of expected salaries, we categorized the frequently occurring salaries into different ranges. This approach provides a more precise representation of salary distribution for the job title Customer Service Manager in Kenya compared to simply calculating the average. The majority of reported salaries, approximately 65%, fall within the range of 117,000 KES to 164,000 KES. About 20% of salaries are below the 117,000 KES mark, while 10% fall within the range of 164,000 KES to 186,000 KES. Only 5% of individuals have salaries exceeding 186,000 KES.
Salary Comparison by Years of Experience / Customer Service Manager / Kenya
How do experience and age affect pay?
| 0 - 2 Years | 117,000 KES | |
| 2 - 5 Years | +29% | 150,000 KES |
| 5 - 10 Years | +38% | 207,000 KES |
| 10 - 15 Years | +24% | 256,000 KES |
| 15 - 20 Years | +7% | 275,000 KES |
| 20+ Years | +7% | 293,000 KES |
The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage. We broke down salaries by experience level for people working as Customer Service Manager and this is what we found.
Employees with less than two years of experience earn approximately 117,000 KES.
While someone with an experience level between two and five years is expected to earn 150,000 KES, 29% more than someone with less than two year's experience.
Moving forward, an experience level between five and ten years lands a salary of 207,000 KES, 38% more than someone with two to five years of experience.
Additionally, professionals whose expertise span anywhere between ten and fifteen years get a salary equivalent to 256,000 KES, 24% more than someone with five to ten years of experience.
If the experience level is between fifteen and twenty years, then the expected wage is 275,000 KES, 7% more than someone with ten to fifteen years of experience.
Lastly, employees with more than twenty years of professional experience get a salary of 293,000 KES, 7% more than people with fifteen to twenty years of experience.
Typical Salary Progress for Most Careers
Salary Comparison By Education / Customer Service Manager / Kenya
How do education levels affect salaries?
Displayed below is the average salary variance between different education levels of professionals working as Customer Service Manager.
| High School | 146,000 KES | |
| Certificate or Diploma | +15% | 167,000 KES |
| Bachelor's Degree | +35% | 225,000 KES |
| Master's Degree | +26% | 283,000 KES |
We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down salaries by education level for the position Customer Service Manager in order to make a comparison.
Level 1: High School
Employees at this education level have an average salary of 146,000 KES.
Level 2: Certificate or Diploma
At this level, the average salary becomes 167,000 KES, 15% more than the previous level.
Level 3: Bachelor's Degree
At this level, the average salary becomes 225,000 KES, 35% more than the previous level.
Level 4: Master's Degree
At this level, the average salary becomes 283,000 KES, 26% more than the previous level.
Is a Master's degree or an MBA worth it? Should you pursue higher education?
A Master's degree program or any post-graduate program in Kenya costs anywhere from 737,000 KES to 2,210,000 KES and lasts approximately two years. That is quite an investment.
You can't really expect any salary increases during the study period, assuming you already have a job. In most cases, a salary review is conducted once education is completed and the degree has been attained.
Many people pursue higher education as a tactic to switch to a higher-paying job. The numbers seem to support the theory. The average increase in compensation while changing jobs is approximately 10% more than the customary salary increment.
If you can afford the costs of higher education, the return on investment is definitely worth it. You should be able to recover the costs in roughly a year or so.
Typical Salary Difference by Education for Most Careers
Salary and Compensation Comparison By Gender / Customer Service Manager / Kenya
Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? For the people who work as Customer Service Manager in Kenya, the average difference between the salary of male and female employees is 10%.
| Male | 208,000 KES | |
| Female | -9% | 190,000 KES |
Salary Comparison By Gender in Kenya for all Careers
Average Annual Salary Increment Percentage / Customer Service Manager / Kenya
How much are annual salary increments in Kenya for individuals working as Customer Service Manager? How often do employees get salary raises?
Individuals working as Customer Service Manager in Kenya are likely to observe a salary increase of approximately 7% every 31 months. The national average annual increment for all professions combined is 4% granted to employees every 29 months.
Kenya / All Professions
The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.
How to calculate the salary increment percentage?
The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency
Worldwide Salary Raises: All Countries and All Jobs
Salary Packages and Schemes
Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.
Bonus and Incentive Rates / Customer Service Manager / Kenya
How much and how often are bonuses being awarded?
Share This Chart Tweet Get Chart Linkhttp://www.salaryexplorer.com/charts/kenya/customer-service-and-call-center/customer-service-manager/annual-salary-bonus-rate-kenya-customer-service-manager.jpg
36% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 64% said that they received at least one form of monetary bonus.
Those who got bonuses reported rates ranging from 5% to 9% of their annual salary.
| Received Bonus | 64% | |
| No Bonus | 36% |
Types of Bonuses Considered
Individual Performance-Based BonusesThe most standard form of bonus, where the employee is awarded based on their exceptional performance.
Company Performance BonusesOccasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.
Goal-Based BonusesGranted upon achieving an important goal or milestone.
Holiday / End of Year BonusesThese types of bonuses are given without a reason and usually resemble an appreciation token.
Bonuses Are Not Commissions!
People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.
What makes a position worthy of good bonuses and a high salary?
The main two types of jobs | |
| Revenue Generators | Supporting Cast |
Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business. | Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations. |
Example: | Example: |
Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.
Bonus Comparison by Seniority Level
Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.
Average Hourly Wage / Customer Service Manager / Kenya
1,160 KES per hourThe average hourly wage (pay per hour) for individuals working as Customer Service Manager in Kenya is 1,160 KES.This is the rate they get paid for every worked hour.
About The Hourly Pay Rate
The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.
What is the minimum hourly rate of pay?
The minimum pay rate per hour for people working as Customer Service Manager in Kenya is 570 KES. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.
Salary comparison with similar jobs
| Job Title | Average Salary |
| Customer Service and Call Center |  -100% | |
| Account Representative | 71,300 KES | -64% |
| Account Service Representative | 69,300 KES | -65% |
| Business Support Specialist | 100,000 KES | -50% |
| Call Center Advisor | 77,400 KES | -61% |
| Call Center Duty Manager | 104,000 KES | -48% |
| Call Center Manager | 191,000 KES | -5% |
| Call Center Quality Analyst | 110,000 KES | -45% |
| Call Center Representative | 58,900 KES | -71% |
| Call Center Scheduler | 65,500 KES | -67% |
| Call Center Scheduling Manager | 95,900 KES | -52% |
| Call Center Supervisor | 78,300 KES | -61% |
| Call Center Team Leader | 99,200 KES | -51% |
| Call Center Technology Specialist | 116,000 KES | -42% |
| Chatbot Copywriter | 97,000 KES | -52% |
| Chatbot Deployment Specialist | 107,000 KES | -47% |
| Chatbot Marketing Specialist | 135,000 KES | -33% |
| Chief Customer Experience and Success Officer | 225,000 KES |  +12% |
| Client Engagement Specialest | 105,000 KES | -48% |
| Client Executive | 79,200 KES | -61% |
| Client Liaison Officer | 57,100 KES | -72% |
| Client Relations Manager | 206,000 KES | +3% |
| Client Relationship Executive | 185,000 KES | -8% |
| Client Relationship Manager | 205,000 KES | +2% |
| Client Service Analyst | 120,000 KES | -40% |
| Client Service Representative | 59,600 KES | -70% |
| Client Strategy Specialist | 124,000 KES | -38% |
| Contracts Specialist | 96,500 KES | -52% |
| Customer Care Officer | 59,200 KES | -71% |
| Customer Care Representative | 54,500 KES | -73% |
| Customer Center Supervisor | 68,000 KES | -66% |
| Customer Experience Analyst | 74,700 KES | -63% |
| Customer Experience Manager | 202,000 KES | +1% |
| Customer Experience Specialist | 121,000 KES | -40% |
| Customer Feedback and Insights Analyst | 133,000 KES | -34% |
| Customer Fulfillment Specialist | 112,000 KES | -44% |
| Customer Insights Analyst | 119,000 KES | -41% |
| Customer Journey Analyst | 156,000 KES | -22% |
| Customer Problem Manager | 121,000 KES | -40% |
| Customer Relations Manager | 200,000 KES | -0% |
| Customer Relations Specialist | 119,000 KES | -41% |
| Customer Relationship Management Implementation Consultant | 192,000 KES | -4% |
| Customer Retention Specialist | 177,000 KES | -12% |
| Customer Sales Representative | 56,100 KES | -72% |
| Customer Sales Support | 58,900 KES | -71% |
| Customer Service Administration | 71,100 KES | -65% |
| Customer Service Advisor | 127,000 KES | -37% |
| Customer Service Agent | 57,900 KES | -71% |
| Customer Service Associate | 58,200 KES | -71% |
| Customer Service Coordinator | 70,300 KES | -65% |
| Customer Service Country Manager | 237,000 KES | +18% |
| Customer Service Executive | 132,000 KES | -34% |
| Customer Service Manager | 201,000 KES | +0% |
| Customer Service Officer | 54,100 KES | -73% |
| Customer Service Operations Manager | 223,000 KES | +11% |
| Customer Service Quality Assurance Analyst | 180,000 KES | -10% |
| Customer Service Representative | 56,400 KES | -72% |
| Customer Service Sales Support | 52,000 KES | -74% |
| Customer Service Specialist | 54,700 KES | -73% |
| Customer Service Supervisor | 87,800 KES | -56% |
| Customer Service Team Leader | 128,000 KES | -36% |
| Customer Service Trainer | 106,000 KES | -47% |
| Customer Service Working Supervisor | 95,200 KES | -53% |
| Customer Solutions Representative | 125,000 KES | -38% |
| Customer Success Manager | 197,000 KES | -2% |
| Customer Success Specialist | 123,000 KES | -39% |
| Customer Support Agent | 56,600 KES | -72% |
| Dispute Resolution Specialist | 103,000 KES | -49% |
| Field Service Representative | 62,200 KES | -69% |
| Guest Relations Officer | 46,000 KES | -77% |
| Guest Service Agent | 44,700 KES | -78% |
| Inbound Call Center Representative | 58,400 KES | -71% |
| Inbound Sales Representative | 54,600 KES | -73% |
| Internet Banking Supervisor | 182,000 KES | -9% |
| Lead Administrator | 123,000 KES | -39% |
| Live Chat Agent | 65,300 KES | -67% |
| Logistics Coordinator | 61,800 KES | -69% |
| Onboarding Specialist | 128,000 KES | -36% |
| Operations Support Manager | 174,000 KES | -13% |
| Real Time Analyst | 114,000 KES | -43% |
| Regional Account Manager | 190,000 KES | -5% |
| Remote Customer Service Representative | 81,200 KES | -60% |
| Remote Customer Support Agent | 82,100 KES | -59% |
| Service Administrator | 87,300 KES | -57% |
| Service Delivery Manager | 192,000 KES | -4% |
| Service Writer | 47,900 KES | -76% |
| Social Media Customer Support Specialist | 118,000 KES | -41% |
| Sourcing Assistant | 40,000 KES | -80% |
| Telephone Operator | 42,500 KES | -79% |
| User Experience Researcher | 130,000 KES | -35% |
| Vendor Administration Specialist | 73,100 KES | -64% |
| Voice Of The Customer Analyst | 113,000 KES | -44% |
| Workforce Manager | 122,000 KES | -39% |
Government vs Private Sector Salary Comparison
Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in Kenya is 14% on average across all career fields.
| Private Sector | 140,000 KES | |
| Public Sector | +14% | 159,000 KES |
Salary Statistics and Calculation Guide
What is considered to be a good and competitive salary for the job title Customer Service Manager in Kenya?
A good and competitive compensation would range anywhere between 187,000 KES and 214,000 KES. This is a very rough estimate. Experience and education play a very huge part in the final earnings.
Gross Salary (before tax) and Net Salary (after tax)
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.
Base / Basic Salary
The base salary for a careers like Customer Service Manager in Kenya ranges from 98,400 KES to 153,000 KES. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.
What is the difference between the median and the average salary?
Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary
