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Customer Service Manager Average Salary in Kuwait 2020

How much money does a Customer Service Manager make in Kuwait?


Average Monthly Salary
1,650 KWD
( 19,700 KWD yearly)

LOW
770
KWD
AVERAGE
1,650
KWD
HIGH
2,600
KWD

A person working as a Customer Service Manager in Kuwait typically earns around 1,650 KWD per month. Salaries range from 770 KWD (lowest) to 2,600 KWD (highest).

This is the average monthly salary including housing, transport, and other benefits. Customer Service Manager salaries vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.

Customer Service Manager Salary Distribution in Kuwait

Median and salary distribution monthly Kuwait Customer Service Manager
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The median, the maximum, the minimum, and the range

  • Salary Range

    Customer Service Manager salaries in Kuwait range from 770 KWD per month (minimum salary) to 2,600 KWD per month (maximum salary).

  • Median Salary

    The median salary is 1,740 KWD per month, which means that half (50%) of people working as Customer Service Manager(s) are earning less than 1,740 KWD while the other half are earning more than 1,740 KWD. The median represents the middle salary value. Generally speaking, you would want to be on the right side of the graph with the group earning more than the median salary.

  • Percentiles

    Closely related to the median are two values: the 25th and the 75th percentiles. Reading from the salary distribution diagram, 25% of Customer Service Manager(s) are earning less than 1,130 KWD while 75% of them are earning more than 1,130 KWD. Also from the diagram, 75% of Customer Service Manager(s) are earning less than 2,300 KWD while 25% are earning more than 2,300 KWD.


What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both of the average and the median then you are doing very well. If your salary is lower than both, then many people are earning more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary

Customer Service Manager Salary Comparison by Years of Experience

How does experience and age affect your pay?

Salary comparison by years of experience monthly Kuwait Customer Service Manager
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The experience level is the most important factor in determining the salary. Naturally the more years of experience the higher your wage. We broke down Customer Service Manager salaries by experience level and this is what we found.

A Customer Service Manager with less than two years of experience makes approximately 890 KWD per month.

While someone with an experience level between two and five years is expected to earn 1,230 KWD per month, 38% more than someone with less than two year's experience.

Moving forward, an experience level between five and ten years lands a salary of 1,750 KWD per month, 42% more than someone with two to five years of experience.

On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.

Additionally, Customer Service Manager(s) whose expertise span anywhere between ten and fifteen years get a salary equivalent to 2,130 KWD per month, 22% more than someone with five to ten years of experience.

If the experience level is between fifteen and twenty years, then the expected wage is 2,250 KWD per month, 6% more than someone with ten to fifteen years of experience.

Lastly, employees with more than twenty years of professional experience get a salary of 2,450 KWD per month, 9% more than people with fifteen to twenty years of experience.


Customer Service Manager average salary change by experience in Kuwait

0 - 2 Years
890 KWD
2 - 5 Years+38%
1,230 KWD
5 - 10 Years+42%
1,750 KWD
10 - 15 Years+22%
2,130 KWD
15 - 20 Years+6%
2,250 KWD
20+ Years+9%
2,450 KWD
Percentage increase and decrease are relative to the previous value

Typical Salary Progress for Most Careers

Salary Comparison By Experience Level
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Customer Service Manager Salary Comparison By Education

How do education levels affect salaries?

Displayed below is the average salary difference between different Customer Service Manager(s) who have the same experience but different education levels.

Salary comparison by education level monthly Kuwait Customer Service Manager
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We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down Customer Service Manager salaries by education level in order to make a comparison.

When the education level is High School, the average salary of a Customer Service Manager is 1,100 KWD per month.

While someone with a Certificate or Diploma gets a salary of 1,290 KWD per month, 17% more than someone having a High School degree.

A Bachelor's Degree gets its holder an average salary of 1,870 KWD per month, 45% more than someone with a Certificate or Diploma.

Professionals who hold a Master's Degree are rewarded with an average salary of 2,450 KWD per month, 31% more than someone with Bachelor's Degree.


Customer Service Manager average salary difference by education level in Kuwait

High School
1,100 KWD
Certificate or Diploma+17%
1,290 KWD
Bachelor's Degree+45%
1,870 KWD
Master's Degree+31%
2,450 KWD
Percentage increase and decrease are relative to the previous value

Is a Master's degree or an MBA worth it? Should you pursue higher education?

A Master's degree program or any post-graduate program in Kuwait costs anywhere from 6,370 Kuwaiti Dinar(s) to 19,100 Kuwaiti Dinar(s) and lasts approximately two years. That is quite an investment.

You can't really expect any salary increases during the study period, assuming you already have a job. In most cases, a salary review is conducted once education is completed and the degree has been attained.

Many people pursue higher education as a tactic to switch into a higher paying job. The numbers seem to support the thoery. The average increase in compensation while changing jobs is approximately 10% more than the customary salary increment.

If you can afford the costs of higher education, the return on investment is definitely worth it. You should be able to recover the costs in roughly a year or so.


Typical Salary Difference by Education for Most Careers

Salary Comparison By Education Level
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Customer Service Manager Salary Comparison By Gender

Salary comparison by gender monthly Kuwait Customer Service Manager
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Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? Male Customer Service Manager employees in Kuwait earn 17% more than their female counterparts.

Female
1,530 KWD
Male+17%
1,790 KWD
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in Kuwait for all Careers

Salary comparison by gender monthly Kuwait
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Customer Service Manager Average Annual Salary Increment Percentage in Kuwait

How much are annual salary increments in Kuwait for Customer Service Manager(s)? How often do employees get salary raises?

Customer Service Manager

Customer Service Manager(s) in Kuwait are likely to observe a salary increase of approximately 7% every 31 months. The national average annual increment for all professions combined is 4% granted to employees every 29 months.

Annual Salary Increment Rate Kuwait Customer Service Manager
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The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

Kuwait / All Professions

Annual Salary Increment Rate Kuwait
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The term 'Annual Salary Increase' usually refers to the increase in 12 calendar month period, but because it is rarely that people get their salaries reviewed exactly on the one year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 ÷ Increase Frequency

The average salary increase in one year (12 months) in Kuwait is 2%.

Annual Increment Rate By Industry 2019

Banking
7%
Energy
5%
Information Technology
3%
Healthcare
1%
Travel
8%
Construction
6%
Education
4%

Listed above are the average annual increase rates for each industry in Kuwait for the year 2019. Companies within thriving industries tend to provide higher and more frequent raises. Exceptions do exist, but generally speaking, the situation of any company is closely related to the economic situation in the country or region. These figures tend to change frequently.


Worldwide Salary Raises: All Countries and All Jobs

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Customer Service Manager Bonus and Incentive Rates in Kuwait

How much and how often are bonuses being awarded?Annual Salary Bonus Rate Kuwait Customer Service Manager
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A Customer Service Manager is considered to be a high bonus-based job due to the generally limited involvement in direct revenue generation, with exceptions of course. The people who get the highest bonuses are usually somehow involved in the revenue generation cycle.

34% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 66% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 5% to 9% of their annual salary.

Received Bonus
66%
No Bonus
34%

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.


What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

Example:
A graphics designer working for a graphics designing company.

Example:
A graphic designer in the marketing department of a hospital.


Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Government vs Private Sector Salary Comparison

Public vs private sector salaries monthly Kuwait
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Where can you get paid more, working for a private company or for the government? Public sector Customer Service Manager employees in Kuwait earn 10% more than their private sector counterparts.

Private Sector
1,240 KWD
Public Sector+10%
1,360 KWD
Percentage increase and decrease are relative to the previous value

Customer Service Manager Salary Trend and Forecast in Kuwait

How are Customer Service Manager salaries changing over time? Listed below is a chart that shows the average salary in recent years.

Salary trends and forecast monthly Kuwait Customer Service Manager
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Average Salary 2016
1,450 KWD
Average Salary 2017+4%
1,500 KWD
Average Salary 2018+3%
1,550 KWD
Average Salary 2019+3%
1,600 KWD
Percentage increase and decrease are relative to the previous value

Customer Service Manager salaries in Kuwait are on the rise in the year 2020 based on recent submitted salaries and reports. As displayed in the chart, salaries in 2019 are 3% higher than those of 2018. The trend suggests a slow yet continuous increase in pay in 2021 and future years. These numbers may vary from industry to another.

Customer Service Manager Average Hourly Wage in Kuwait


9 KWD per hour

The average hourly wage (pay per hour) in Kuwait is 9 KWD. This means that the average Customer Service Manager in Kuwait earns approximately 9 KWD for every worked hour.


Hourly Wage = Annual Salary ÷ ( 52 x 5 x 8 )

The hourly wage is the salary paid in one worked hour. Usually jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fix amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

Customer Service Manager VS Other Jobs

Salary Comparison Between Customer Service Manager and Customer Service and Call Center monthly Kuwait
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The average salary for Customer Service Manager is 47% more than that of Customer Service and Call Center. Also, Customer Service and Call Center salaries are 12% less than those of All Jobs.

Salary comparison with similar jobs

Job TitleAverage Salary
Business Support Specialist1,160 KWD-30%
Call Center Advisor1,130 KWD-31%
Call Center Manager1,510 KWD-8%
Call Center Quality Analyst1,430 KWD-13%
Call Center Representative920 KWD-44%
Call Center Scheduler1,070 KWD-35%
Call Center Scheduling Manager1,110 KWD-33%
Call Center Supervisor1,060 KWD-36%
Call Center Team Leader1,080 KWD-34%
Client Engagement Specialest1,220 KWD-26%
Client Executive1,080 KWD-34%
Client Liaison Officer1,080 KWD-34%
Client Relations Manager1,520 KWD-8%
Client Service Analyst1,370 KWD-17%
Client Service Representative910 KWD-45%
Client Strategy Specialist1,290 KWD-22%
Contracts Specialist1,160 KWD-30%
Customer Care Representative920 KWD-44%
Customer Experience Analyst1,080 KWD-34%
Customer Experience Manager1,190 KWD-28%
Customer Experience Specialist1,230 KWD-25%
Customer Fulfillment Specialist1,200 KWD-27%
Customer Insights Analyst1,350 KWD-18%
Customer Problem Manager1,290 KWD-22%
Customer Service Advisor1,110 KWD-33%
Customer Service Associate1,050 KWD-36%
Customer Service Executive1,340 KWD-19%
Customer Service Manager1,500 KWD-9%
Customer Service Officer920 KWD-44%
Customer Service Representative890 KWD-46%
Customer Service Supervisor890 KWD-46%
Customer Service Team Leader1,030 KWD-37%
Customer Service Trainer1,250 KWD-24%
Customer Success Manager1,460 KWD-11%
Customer Success Specialist1,260 KWD-23%
Dispute Resolution Specialist1,170 KWD-29%
Guest Service Agent820 KWD-50%
Inbound Sales Representative930 KWD-43%
Internet Banking Supervisor1,410 KWD-14%
Logistics Coordinator1,000 KWD-39%
Operations Support Manager1,530 KWD-7%
Real Time Analyst1,260 KWD-23%
Regional Account Manager1,440 KWD-13%
Service Delivery Manager1,540 KWD-6%
Service Writer840 KWD-49%
Sourcing Assistant690 KWD-58%
Telephone Operator740 KWD-55%
Vendor Administration Specialist970 KWD-41%
Workforce Manager1,390 KWD-16%
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