A person working as Customer Service Manager in Kuwait typically earns around 1,690 KWD. Salaries range from 800 KWD (lowest) to 2,670 KWD (highest).
This is the average salary including housing, transport, and other benefits. Customer Service Manager salaries in Kuwait vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.
Minimum Salary 800 KWD |
Median 1,610 KWD |
Maximum 2,670 KWD |
Salaries for the position Customer Service Manager in Kuwait range from 800 KWD (starting salary) to 2,670 KWD (maximum salary). It should be noted that the given figure is not the legally mandated minimum wage; rather, it represents the lowest figure reported in a salary survey that included thousands of participants and professionals from all regions of the country.
With a median salary of 1,610 KWD, half of the professionals who work as Customer Service Manager in Kuwait earn less than this amount, and the other half earn more. The median salary denotes the middle value of salaries. Ideally, you would want to belong to the group earning more than the median salary, located on the right side of the salary distribution graph.
The median is closely associated with two other values known as the 25th and 75th percentiles. By examining the salary distribution chart, it can be determined that 25% of professionals employed as Customer Service Manager in Kuwait earn less than 1,300 KWD, while 75% earn more. Similarly, the chart shows that 75% earn less than 1,850 KWD while 25% earn more.
To provide a better understanding of expected salaries, we categorized the frequently occurring salaries into different ranges. This approach provides a more precise representation of salary distribution for the job title Customer Service Manager in Kuwait compared to simply calculating the average. The majority of reported salaries, approximately 65%, fall within the range of 980 KWD to 1,400 KWD. About 20% of salaries are below the 980 KWD mark, while 10% fall within the range of 1,400 KWD to 1,590 KWD. Only 5% of individuals have salaries exceeding 1,590 KWD.
0 - 2 Years | 920 KWD | |
2 - 5 Years | +38% | 1,270 KWD |
5 - 10 Years | +42% | 1,800 KWD |
10 - 15 Years | +22% | 2,200 KWD |
15 - 20 Years | +6% | 2,320 KWD |
20+ Years | +9% | 2,520 KWD |
The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage. We broke down salaries by experience level for people working as Customer Service Manager and this is what we found.
Employees with less than two years of experience earn approximately 920 KWD.
While someone with an experience level between two and five years is expected to earn 1,270 KWD, 38% more than someone with less than two year's experience.
Moving forward, an experience level between five and ten years lands a salary of 1,800 KWD, 42% more than someone with two to five years of experience.
Additionally, professionals whose expertise span anywhere between ten and fifteen years get a salary equivalent to 2,200 KWD, 22% more than someone with five to ten years of experience.
If the experience level is between fifteen and twenty years, then the expected wage is 2,320 KWD, 6% more than someone with ten to fifteen years of experience.
Lastly, employees with more than twenty years of professional experience get a salary of 2,520 KWD, 9% more than people with fifteen to twenty years of experience.
High School | 1,130 KWD | |
Certificate or Diploma | +17% | 1,320 KWD |
Bachelor's Degree | +45% | 1,920 KWD |
Master's Degree | +31% | 2,520 KWD |
We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down salaries by education level for the position Customer Service Manager in order to make a comparison.
Employees at this education level have an average salary of 1,130 KWD.
At this level, the average salary becomes 1,320 KWD, 17% more than the previous level.
At this level, the average salary becomes 1,920 KWD, 45% more than the previous level.
At this level, the average salary becomes 2,520 KWD, 31% more than the previous level.
A Master's degree program or any post-graduate program in Kuwait costs anywhere from 6,350 KWD to 19,000 KWD and lasts approximately two years. That is quite an investment.
You can't really expect any salary increases during the study period, assuming you already have a job. In most cases, a salary review is conducted once education is completed and the degree has been attained.
Many people pursue higher education as a tactic to switch to a higher-paying job. The numbers seem to support the theory. The average increase in compensation while changing jobs is approximately 10% more than the customary salary increment.
If you can afford the costs of higher education, the return on investment is definitely worth it. You should be able to recover the costs in roughly a year or so.
Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? For the people who work as Customer Service Manager in Kuwait, the average difference between the salary of male and female employees is 11%.
Male | 1,800 KWD | |
Female | -10% | 1,610 KWD |
Individuals working as Customer Service Manager in Kuwait are likely to observe a salary increase of approximately 7% every 31 months. The national average annual increment for all professions combined is 4% granted to employees every 29 months.
The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.
The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency
Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.
34% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 66% said that they received at least one form of monetary bonus.
Those who got bonuses reported rates ranging from 5% to 9% of their annual salary.
Received Bonus | 66% | |
No Bonus | 34% |
The most standard form of bonus, where the employee is awarded based on their exceptional performance.
Company Performance BonusesOccasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.
Goal-Based BonusesGranted upon achieving an important goal or milestone.
Holiday / End of Year BonusesThese types of bonuses are given without a reason and usually resemble an appreciation token.
People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.
The main two types of jobs | |
Revenue Generators | Supporting Cast |
Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business. | Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations. |
Example: | Example: |
Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.
Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.
The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.
The minimum pay rate per hour for people working as Customer Service Manager in Kuwait is 5 KWD. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.
Job Title | Average Salary |
Customer Service and Call Center | -100% | |
Account Representative | 600 KWD | -65% |
Account Service Representative | 610 KWD | -64% |
Business Support Specialist | 780 KWD | -54% |
Call Center Advisor | 650 KWD | -62% |
Call Center Duty Manager | 860 KWD | -49% |
Call Center Manager | 1,580 KWD | -7% |
Call Center Quality Analyst | 990 KWD | -42% |
Call Center Representative | 500 KWD | -70% |
Call Center Scheduler | 590 KWD | -65% |
Call Center Scheduling Manager | 790 KWD | -53% |
Call Center Supervisor | 660 KWD | -61% |
Call Center Team Leader | 820 KWD | -52% |
Call Center Technology Specialist | 1,000 KWD | -41% |
Chatbot Copywriter | 800 KWD | -53% |
Chatbot Deployment Specialist | 890 KWD | -47% |
Chatbot Marketing Specialist | 1,130 KWD | -33% |
Chief Customer Experience and Success Officer | 1,960 KWD | +16% |
Client Engagement Specialest | 880 KWD | -48% |
Client Executive | 670 KWD | -60% |
Client Liaison Officer | 460 KWD | -73% |
Client Relations Manager | 1,790 KWD | +6% |
Client Relationship Executive | 1,560 KWD | -8% |
Client Relationship Manager | 1,750 KWD | +3% |
Client Service Analyst | 1,020 KWD | -40% |
Client Service Representative | 500 KWD | -70% |
Client Strategy Specialist | 1,050 KWD | -38% |
Contracts Specialist | 780 KWD | -54% |
Customer Care Officer | 500 KWD | -70% |
Customer Care Representative | 500 KWD | -70% |
Customer Center Supervisor | 590 KWD | -65% |
Customer Experience Analyst | 610 KWD | -64% |
Customer Experience Manager | 1,680 KWD | -1% |
Customer Experience Specialist | 1,100 KWD | -35% |
Customer Feedback and Insights Analyst | 1,150 KWD | -32% |
Customer Fulfillment Specialist | 1,020 KWD | -40% |
Customer Insights Analyst | 1,080 KWD | -36% |
Customer Journey Analyst | 1,350 KWD | -20% |
Customer Problem Manager | 1,030 KWD | -39% |
Customer Relations Manager | 1,710 KWD | +1% |
Customer Relations Specialist | 990 KWD | -42% |
Customer Relationship Management Implementation Consultant | 1,670 KWD | -1% |
Customer Retention Specialist | 1,400 KWD | -17% |
Customer Sales Representative | 480 KWD | -72% |
Customer Sales Support | 510 KWD | -70% |
Customer Service Administration | 620 KWD | -63% |
Customer Service Advisor | 1,110 KWD | -34% |
Customer Service Agent | 500 KWD | -70% |
Customer Service Associate | 490 KWD | -71% |
Customer Service Coordinator | 560 KWD | -67% |
Customer Service Country Manager | 1,880 KWD | +11% |
Customer Service Executive | 1,110 KWD | -34% |
Customer Service Manager | 1,690 KWD | -0% |
Customer Service Officer | 480 KWD | -72% |
Customer Service Operations Manager | 1,770 KWD | +5% |
Customer Service Quality Assurance Analyst | 1,590 KWD | -6% |
Customer Service Representative | 480 KWD | -72% |
Customer Service Sales Support | 460 KWD | -73% |
Customer Service Specialist | 490 KWD | -71% |
Customer Service Supervisor | 720 KWD | -57% |
Customer Service Team Leader | 1,090 KWD | -36% |
Customer Service Trainer | 910 KWD | -46% |
Customer Service Working Supervisor | 850 KWD | -50% |
Customer Solutions Representative | 1,120 KWD | -34% |
Customer Success Manager | 1,650 KWD | -3% |
Customer Success Specialist | 1,020 KWD | -40% |
Customer Support Agent | 510 KWD | -70% |
Dispute Resolution Specialist | 830 KWD | -51% |
Field Service Representative | 540 KWD | -68% |
Guest Relations Officer | 380 KWD | -78% |
Guest Service Agent | 390 KWD | -77% |
Inbound Call Center Representative | 500 KWD | -70% |
Inbound Sales Representative | 490 KWD | -71% |
Internet Banking Supervisor | 1,510 KWD | -11% |
Lead Administrator | 980 KWD | -42% |
Live Chat Agent | 590 KWD | -65% |
Logistics Coordinator | 520 KWD | -69% |
Onboarding Specialist | 1,090 KWD | -36% |
Operations Support Manager | 1,510 KWD | -11% |
Real Time Analyst | 930 KWD | -45% |
Regional Account Manager | 1,600 KWD | -5% |
Remote Customer Service Representative | 690 KWD | -59% |
Remote Customer Support Agent | 700 KWD | -59% |
Service Administrator | 780 KWD | -54% |
Service Delivery Manager | 1,730 KWD | +2% |
Service Writer | 410 KWD | -76% |
Social Media Customer Support Specialist | 1,000 KWD | -41% |
Sourcing Assistant | 350 KWD | -79% |
Telephone Operator | 370 KWD | -78% |
User Experience Researcher | 1,130 KWD | -33% |
Vendor Administration Specialist | 600 KWD | -65% |
Voice Of The Customer Analyst | 970 KWD | -43% |
Workforce Manager | 1,080 KWD | -36% |
Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in Kuwait is 10% on average across all career fields.
Private Sector | 1,230 KWD | |
Public Sector | +10% | 1,360 KWD |
A good and competitive compensation would range anywhere between 1,610 KWD and 1,850 KWD. This is a very rough estimate. Experience and education play a very huge part in the final earnings.
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.
The base salary for a careers like Customer Service Manager in Kuwait ranges from 800 KWD to 1,300 KWD. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.
Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary