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Customer Service and Call Center Average Salaries in Lebanon 2024

How much money does a person working in Customer Service and Call Center make in Lebanon?


Average Monthly Salary
9,410,000 LBP
( 113,000,000 LBP yearly)

LOW
3,490,000
LBP
AVERAGE
9,410,000
LBP
HIGH
19,400,000
LBP
All salary figures displayed here are per month except when noted otherwise.
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

A person working in Customer Service and Call Center in Lebanon typically earns around 9,410,000 LBP. Salaries range from 3,490,000 LBP (lowest average) to 19,400,000 LBP (highest average, actual maximum salary is higher).


Salary Variance

The provided figure represents the median compensation that encompasses housing, transportation, and other perks. The salaries within the Customer Service and Call Center domain in Lebanon exhibit significant discrepancies across various professions. In case you seek information about the remuneration of a specific position, please refer to the salaries listed below for respective job titles.

Salaries for specific jobs

Job TitleAverage Salary
Customer Service and Call Center
Account Representative6,030,000 LBP
Account Service Representative5,780,000 LBP
Business Support Specialist8,090,000 LBP
Call Center Advisor6,450,000 LBP
Call Center Duty Manager8,560,000 LBP
Call Center Manager17,200,000 LBP
Call Center Manager15,600,000 LBP
Call Center Quality Analyst9,590,000 LBP
Call Center Representative4,890,000 LBP
Call Center Representative4,870,000 LBP
Call Center Scheduler5,780,000 LBP
Call Center Scheduling Manager8,530,000 LBP
Call Center Supervisor7,250,000 LBP
Call Center Team Leader8,900,000 LBP
Call Center Technology Specialist10,400,000 LBP
Chatbot Copywriter8,840,000 LBP
Chatbot Deployment Specialist9,790,000 LBP
Chatbot Marketing Specialist11,400,000 LBP
Chief Customer Experience and Success Officer18,400,000 LBP
Client Engagement Specialest9,740,000 LBP
Client Executive6,690,000 LBP
Client Liaison Officer4,960,000 LBP
Client Relations Manager18,600,000 LBP
Client Relationship Executive15,800,000 LBP
Client Relationship Manager17,800,000 LBP
Client Service Analyst10,300,000 LBP
Client Service Representative4,960,000 LBP
Client Strategy Specialist10,700,000 LBP
Contracts Specialist8,320,000 LBP
Customer Care Officer5,090,000 LBP
Customer Care Representative5,060,000 LBP
Customer Center Supervisor6,080,000 LBP
Customer Experience Analyst6,600,000 LBP
Customer Experience Manager18,400,000 LBP
Customer Experience Specialist10,800,000 LBP
Customer Feedback and Insights Analyst11,900,000 LBP
Customer Fulfillment Specialist10,000,000 LBP
Customer Insights Analyst10,700,000 LBP
Customer Journey Analyst14,000,000 LBP
Customer Problem Manager10,500,000 LBP
Customer Relations Manager17,600,000 LBP
Customer Relations Specialist10,800,000 LBP
Customer Relationship Management Implementation Consultant15,800,000 LBP
Customer Retention Specialist14,600,000 LBP
Customer Sales Representative4,970,000 LBP
Customer Sales Support5,270,000 LBP
Customer Service Administration6,400,000 LBP
Customer Service Advisor10,500,000 LBP
Customer Service Agent4,760,000 LBP
Customer Service Associate4,840,000 LBP
Customer Service Coordinator5,820,000 LBP
Customer Service Country Manager19,800,000 LBP
Customer Service Executive12,400,000 LBP
Customer Service Manager18,900,000 LBP
Customer Service Manager18,200,000 LBP
Customer Service Officer5,040,000 LBP
Customer Service Operations Manager18,600,000 LBP
Customer Service Quality Assurance Analyst16,800,000 LBP
Customer Service Representative4,840,000 LBP
Customer Service Sales Support4,840,000 LBP
Customer Service Specialist5,140,000 LBP
Customer Service Supervisor7,880,000 LBP
Customer Service Team Leader11,100,000 LBP
Customer Service Trainer9,260,000 LBP
Customer Service Working Supervisor9,000,000 LBP
Customer Solutions Representative10,800,000 LBP
Customer Success Manager16,600,000 LBP
Customer Success Specialist11,300,000 LBP
Customer Support Agent4,920,000 LBP
Dispute Resolution Specialist8,910,000 LBP
Field Service Representative5,070,000 LBP
Guest Relations Officer4,190,000 LBP
Guest Service Agent4,030,000 LBP
Inbound Call Center Representative5,060,000 LBP
Inbound Sales Representative5,200,000 LBP
Internet Banking Supervisor16,500,000 LBP
Lead Administrator10,400,000 LBP
Live Chat Agent5,720,000 LBP
Logistics Coordinator5,770,000 LBP
Onboarding Specialist11,100,000 LBP
Operations Support Manager14,300,000 LBP
Real Time Analyst10,000,000 LBP
Regional Account Manager16,000,000 LBP
Remote Customer Service Representative7,030,000 LBP
Remote Customer Support Agent7,160,000 LBP
Service Administrator8,320,000 LBP
Service Delivery Manager16,900,000 LBP
Service Writer4,150,000 LBP
Social Media Customer Support Specialist10,200,000 LBP
Sourcing Assistant3,720,000 LBP
Telephone Operator3,830,000 LBP
User Experience Researcher11,700,000 LBP
Vendor Administration Specialist6,500,000 LBP
Voice Of The Customer Analyst10,000,000 LBP
Workforce Manager10,400,000 LBP


Customer Service and Call Center Jobs Pay Scale and Salaries in Lebanon

Median and salary distribution Lebanon Customer Service and Call Center monthly
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Salary Structure and Pay Scale Comparison

5% of people earn
9,550,000 LBP or more
10% of people earn
8,010,000 to 9,550,000 LBP
20% of people earn
4,620,000 LBP or less
65% of people earn
4,620,000 to 8,010,000 LBP
Minimum Salary
3,490,000
LBP
Median
8,270,000
LBP
Maximum
19,400,000
LBP




Median Salary, maximum and minimum salary, minimum wage, starting salary, and the salary range

All salary figures displayed here are per month except when noted otherwise.
  • Salary Range, Minimum Wage, and Starting Salary

    Salaries in Customer Service and Call Center in Lebanon range from 3,490,000 LBP (starting average salary) to 19,400,000 LBP (maximum average salary, actual maximum is higher). To clarify, the number presented is not the legally mandated minimum wage. Rather, it represents the lowest figure reported in a salary survey that involved thousands of participants and professionals from across the entire country.

  • Median Salary

    The median income in the field of Customer Service and Call Center is 8,270,000 LBP, implying that half of the workforce in Lebanon earns less than this figure, and the other half earns more. It represents the central value of salaries. As a rule of thumb, you would prefer to be part of the group earning above the median wage, situated on the right-hand side of the salary distribution chart.

  • Percentiles and Salary Scale

    Two values that are highly correlated with the median are the 25th and 75th percentiles. By examining the salary distribution diagram, it is possible to determine that 25% of individuals employed in Customer Service and Call Center in Lebanon earn less than 6,370,000 LBP, while 75% of them earn more. Additionally, the diagram reveals that 75% of individuals earn less than 10,100,000 LBP, while 25% earn more than that.

  • Pay Scale Structure

    Data was regrouped into brackets to provide a better understanding of what salaries can be expected. This approach was deemed more accurate than relying solely on the average salary, as it offers greater insights into the distribution of salaries in the field of Customer Service and Call Center in Lebanon. The analysis revealed that roughly 65% of all reported salaries fell within the range of 4,620,000 LBP to 8,010,000 LBP. Approximately 20% of salaries were below the 4,620,000 LBP mark, while 10% ranged from 8,010,000 LBP to 9,550,000 LBP. Only 5% of individuals earned a gross salary of 9,550,000 LBP or higher.

Salary Comparison by Years of Experience

How does a person's salary progress over time?

Salary Comparison By Experience Level
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The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage.

Generally speaking, employees in Customer Service and Call Center in Lebanon having experience from two to five years earn on average 32% more than freshers and juniors across all industries and disciplines.

Professionals with experience of more than five years tend to earn on average 36% more than those with five years or less of work experience.

As you hit the ten years mark, the salary increases by 21% and an additional 14% for those who have crossed the 15 years mark.

Those figures are presented as guidelines only. The numbers become more significant if you consider one job title at a time.


Change in salary based on experience varies drastically from one location to another and depends hugely on the career field as well. The data displayed here is the combined average of many different jobs. To view accurate figures, choose a specific job title.
On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.


Salary Comparison By Education

How does the education level affect your salary?

Salary Comparison By Education
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Change in salary based on education varies drastically from one location to another and depends hugely on the career field as well. The data displayed here is the combined average of multiple jobs. To view accurate figures, choose a specific job title.

It is well known that higher education equals a bigger salary, but how much more money can a degree add to your income?

We compared the salaries of professionals at the same level but with different college degree levels across many jobs in Customer Service and Call Center in Lebanon, below are our findings.

Workers with a certificate or diploma earn on average 17% more than their peers who only reached the high school level.

Employees who earned a Bachelor's Degree earn 24% more than those who only managed to attain a certificate or diploma.

Professionals who attained a Master's Degree are awarded salaries that are 29% more than those with a Bachelor's Degree.

Finally, PhD holders earn 23% more than Master's Degree holders on average while doing the same job.


Is a Master's degree or an MBA worth it? Should you pursue higher education?

A Master's degree program or any post-graduate program in Lebanon costs anywhere from 65,400,000 LBP to 196,000,000 LBP and lasts approximately two years. That is quite an investment.

Employees can't expect any salary increases during the study period, assuming they already have a job. In most cases, a salary review is conducted once education is completed and the degree has been attained.

Many people pursue higher education as a tactic to switch to a higher-paying job. The numbers seem to support this tactic. The average increase in compensation while changing jobs is approximately 10% more than the customary salary increment.

The decision really depends on the situation and experience among many other factors. Putting all variables aside, if a person can afford the costs of higher education then the return on investment is definitely worth it. Degree costs can be recovered roughly in a year or so.



Salary and Compensation Comparison By Gender / Customer Service and Call Center / Lebanon

Salary comparison by gender Lebanon Customer Service and Call Center monthly
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Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? In the field of Customer Service and Call Center in Lebanon, the average difference between the salary of male and female employees is 16%.

Male
9,930,000 LBP
Female-14%
8,560,000 LBP
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in Lebanon for all Careers

Salary comparison by gender monthly Lebanon
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Average Annual Salary Increment Percentage / Customer Service and Call Center / Lebanon

How much are annual salary increments in Lebanon for individuals working in Customer Service and Call Center? How often do employees get salary raises?

Professionals working in Customer Service and Call Center in Lebanon are likely to observe a salary increase of approximately 7% every 19 months. The national average annual increment for all professions combined is 7% granted to employees every 20 months.

Annual Salary Increment Rate Lebanon Customer Service and Call Center
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The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

Lebanon / All Professions

Annual Salary Increment Rate Lebanon
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The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency

The average salary increase in one year (12 months) in Lebanon is 4%.

Worldwide Salary Raises: All Countries and All Jobs

World Average Annual Salary Increment
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Salary Packages and Schemes

Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.

Bonus and Incentive Rates / Customer Service and Call Center / Lebanon

How much and how often are bonuses being awarded?Annual Salary Bonus Rate Lebanon Customer Service and Call Center
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54% of surveyed staff in Customer Service and Call Center reported that they haven't received any bonuses or incentives in the previous year while 46% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 3% to 5% of their annual salary.

Received Bonus
46%
No Bonus
54%

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus, where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.


What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

Example:
A graphics designer working for a graphics designing company.

Example:
A graphic designer in the marketing department of a hospital.


Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Hourly Average Wage / Customer Service and Call Center / Lebanon


54,300 LBP per hour

The average hourly wage (pay per hour) in Customer Service and Call Center in Lebanon is 54,300 LBP.This is the rate they get paid for every worked hour.


Hourly Wage = Annual Salary / ( 52 x 5 x 8 )

About The Hourly Pay Rate

The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

What is the minimum hourly rate of pay?

The minimum pay rate per hour for people working in Customer Service and Call Center in Lebanon is 20,100 LBP. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.

Salary Comparison By City

CityAverage Salary
Beirut10,300,000 LBP

Government vs Private Sector Salary Comparison

Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in Lebanon is 12% on average across all career fields.

Private Sector
12,200,000 LBP
Public Sector+12%
13,700,000 LBP
Percentage increase and decrease are relative to the previous value

Salary Statistics and Calculation Guide

What is considered to be a good and competitive salary in Customer Service and Call Center in Lebanon?

A good and competitive compensation would range anywhere between 8,270,000 LBP and 10,100,000 LBP. This is a very rough estimate. Experience and education play a very huge part in the final earnings.

Gross Salary (before tax) and Net Salary (after tax)

All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

Base / Basic Salary

The base salary for jobs in Customer Service and Call Center in Lebanon ranges from 3,490,000 LBP to 6,370,000 LBP. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.


What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary


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