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Customer Service and Call Center Average Salaries in Australia 2020

How much money does a person working in Customer Service and Call Center make in Australia?


Average Yearly Salary
80,200 AUD
( 6,680 AUD monthly)

LOW
47,300
AUD
AVERAGE
80,200
AUD
HIGH
118,000
AUD

A person working in Customer Service and Call Center in Australia typically earns around 80,200 AUD per year. Salaries range from 47,300 AUD (lowest average) to 118,000 AUD (highest average, actual maximum salary is higher).

This is the average yearly salary including housing, transport, and other benefits. Salaries vary drastically between different Customer Service and Call Center careers. If you are interested in the salary of a particular job, see below for salaries for specific job titles.

Salaries for specific jobs

Job TitleAverage Salary
Business Support Specialist87,800 AUD
Call Center Advisor78,300 AUD
Call Center Manager105,000 AUD
Call Center Quality Analyst101,000 AUD
Call Center Representative62,400 AUD
Call Center Representative64,700 AUD
Call Center Scheduler75,100 AUD
Call Center Scheduling Manager85,700 AUD
Call Center Supervisor77,300 AUD
Call Center Team Leader83,100 AUD
Client Engagement Specialest88,700 AUD
Client Executive78,300 AUD
Client Liaison Officer79,800 AUD
Client Relations Manager104,000 AUD
Client Service Analyst99,300 AUD
Client Service Representative63,300 AUD
Client Strategy Specialist93,400 AUD
Contracts Specialist85,800 AUD
Customer Care Representative64,100 AUD
Customer Experience Analyst75,900 AUD
Customer Experience Manager91,900 AUD
Customer Experience Specialist86,100 AUD
Customer Fulfillment Specialist83,800 AUD
Customer Insights Analyst94,300 AUD
Customer Problem Manager98,200 AUD
Customer Service Advisor75,400 AUD
Customer Service Associate76,700 AUD
Customer Service Executive103,000 AUD
Customer Service Manager126,000 AUD
Customer Service Manager117,000 AUD
Customer Service Officer68,900 AUD
Customer Service Representative67,800 AUD
Customer Service Supervisor65,800 AUD
Customer Service Team Leader78,500 AUD
Customer Service Trainer85,500 AUD
Customer Success Manager106,000 AUD
Customer Success Specialist96,700 AUD
Dispute Resolution Specialist91,500 AUD
Guest Service Agent59,000 AUD
Inbound Sales Representative65,300 AUD
Internet Banking Supervisor103,000 AUD
Logistics Coordinator76,800 AUD
Operations Support Manager104,000 AUD
Real Time Analyst92,900 AUD
Regional Account Manager105,000 AUD
Service Delivery Manager108,000 AUD
Service Writer63,800 AUD
Sourcing Assistant48,700 AUD
Telephone Operator53,200 AUD
Vendor Administration Specialist74,800 AUD
Workforce Manager93,900 AUD

Customer Service and Call Center Jobs Salary Distribution in Australia

Median and salary distribution yearly Australia Customer Service and Call Center
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The median, the maximum, the minimum, and the range

  • Salary Range

    Customer Service and Call Center salaries in Australia range from 47,300 AUD per year (minimum average salary) to 118,000 AUD per year (maximum average salary, actual maximum is higher).

  • Median Salary

    The median salary is 78,600 AUD per year, which means that half (50%) of people working in Customer Service and Call Center are earning less than 78,600 AUD while the other half are earning more than 78,600 AUD. The median represents the middle salary value. Generally speaking, you would want to be on the right side of the graph with the group earning more than the median salary.

  • Percentiles

    Closely related to the median are two values: the 25th and the 75th percentiles. Reading from the salary distribution diagram, 25% of people working in Customer Service and Call Center are earning less than 56,700 AUD while 75% of them are earning more than 56,700 AUD. Also from the diagram, 75% of people working in Customer Service and Call Center are earning less than 96,500 AUD while 25% are earning more than 96,500 AUD.


What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both of the average and the median then you are doing very well. If your salary is lower than both, then many people are earning more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary

Salary Comparison by Years of Experience

How does a person's salary progress over time?

Salary Comparison By Experience Level
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The experience level is the most important factor in determining the salary. Naturally the more years of experience the higher the wage.

Generally speaking, employees having experience from two to five years earn on average 32% more than freshers and juniors across all industries and disciplines.

Professionals with experience of more than five years tend to earn on average 36% more than those with five years or less of work experience.


Change in salary based on experience varies drastically from one location to another and depends hugely on the career field as well. The data displayed here is the combined average of many different jobs. To view accurate figures, choose a specific job title.

As you hit the ten years mark, the salary increases by 21% and an additional 14% for those who have crossed the 15 years mark.

Those figures are presented as guidelines only. The numbers become more significant if you consider one job title at a time.

On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.

Salary Comparison By Education

How does the education level affect your salary?

Salary Comparison By Education
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It is well known that higher education equals a bigger salary, but how much more money can a degree add to your income? We compared the salaries of professionals at the same level but with different college degrees levels across many jobs, below are our findings.


Change in salary based on education varies drastically from one location to another and depends hugely on the career field as well. The data displayed here is the combined average of multiple jobs. To view accurate figures, choose a specific job title.

Workers with a certificate or diploma earn on average 17% more than their peers who only reached the high school level.

Employees who earned a Bachelor's Degree earn 24% more than those who only managed to attain a cerificate or diploma.

Professionals who attained a Master's Degree are awarded salaries that are 29% more than those with a Bachelor's Degree.

Finally, PhD holders earn 23% more than Master's Degree holders on average while doing the same job.


Is a Master's degree or an MBA worth it? Should you pursue higher education?

A Master's degree program or any post-graduate program in Australia costs anywhere from 38,100 Australian Dollar(s) to 114,000 Australian Dollar(s) and lasts approximately two years. That is quite an investment.

You can't really expect any salary increases during the study period, assuming you already have a job. In most cases, a salary review is conducted once education is completed and the degree has been attained.

Many people pursue higher education as a tactic to switch into a higher paying job. The numbers seem to support this tactic. The average increase in compensation while changing jobs is approximately 10% more than the customary salary increment.

The decision really depends on your situation and experience among many other factors. Putting all variables aside, if you can afford the costs of higher education then the return on investment is definitely worth it. You should be able to recover the costs in roughly a year or so.

Customer Service and Call Center Salary Comparison By Gender

Salary comparison by gender yearly Australia Customer Service and Call Center
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Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? Male employees earn 8% more than their female counterparts.

Female
77,400 AUD
Male+8%
83,200 AUD
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in Australia for all Careers

Salary comparison by gender yearly Australia
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Customer Service and Call Center Average Annual Salary Increment Percentage in Australia

How much are annual salary increments in Australia for Customer Service and Call Center professionals? How often do employees get salary raises?

Customer Service and Call Center

Customer Service and Call Center professionals in Australia are likely to observe a salary increase of approximately 8% every 15 months. The national average annual increment for all professions combined is 8% granted to employees every 16 months.

Annual Salary Increment Rate Australia Customer Service and Call Center
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The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

Australia / All Professions

Annual Salary Increment Rate Australia
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The term 'Annual Salary Increase' usually refers to the increase in 12 calendar month period, but because it is rarely that people get their salaries reviewed exactly on the one year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 ÷ Increase Frequency

The average salary increase in one year (12 months) in Australia is 6%.

Annual Increment Rate By Industry 2019

Banking
4%
Energy
8%
Information Technology
3%
Healthcare
7%
Travel
2%
Construction
6%
Education
1%

Listed above are the average annual increase rates for each industry in Australia for the year 2019. Companies within thriving industries tend to provide higher and more frequent raises. Exceptions do exist, but generally speaking, the situation of any company is closely related to the economic situation in the country or region. These figures tend to change frequently.


Worldwide Salary Raises: All Countries and All Jobs

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Customer Service and Call Center Bonus and Incentive Rates in Australia

How much and how often are bonuses being awarded?Annual Salary Bonus Rate Australia Customer Service and Call Center
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Customer Service and Call Center is considered to be a moderate bonus-based field due to the generally limited involvement in direct revenue generation, with exceptions of course. The people who get the highest bonuses are usually somehow involved in the revenue generation cycle.

47% of surveyed staff in Customer Service and Call Center reported that they haven't received any bonuses or incentives in the previous year while 53% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 3% to 6% of their annual salary.

Received Bonus
53%
No Bonus
47%

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.


What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

Example:
A graphics designer working for a graphics designing company.

Example:
A graphic designer in the marketing department of a hospital.


Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Government vs Private Sector Salary Comparison

Public vs private sector salaries yearly Australia
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Where can you get paid more, working for a private company or for the government? Public sector employees in Australia earn 5% more than their private sector counterparts.

Private Sector
89,400 AUD
Public Sector+5%
93,800 AUD
Percentage increase and decrease are relative to the previous value

Customer Service and Call Center Salary Forecast and Trend in Australia

How do Customer Service and Call Center salaries change over time? Listed below is a chart that shows the average salary in recent years.

Salary trends and forecast yearly Australia Customer Service and Call Center
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Average Salary 2016
71,800 AUD
Average Salary 2017+4%
74,500 AUD
Average Salary 2018+2%
76,100 AUD
Average Salary 2019+3%
78,700 AUD
Percentage increase and decrease are relative to the previous value

Customer Service and Call Center salaries in Australia are rising in the year 2020 based on recent submitted salaries and reports. As displayed in the chart, salaries in 2019 are 3% higher than those of 2018. The trend suggests a slow yet continuous increase in pay in 2021 and future years. These numbers may vary from industry to another.

Customer Service and Call Center Hourly Average Wage in Australia


39 AUD per hour

The average hourly wage (pay per hour) in Australia is 39 AUD. This means that the average person in Australia earns approximately 39 AUD for every worked hour.


Hourly Wage = Annual Salary ÷ ( 52 x 5 x 8 )

The hourly wage is the salary paid in one worked hour. Usually jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fix amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

Customer Service and Call Center VS Other Jobs

Salary Comparison Between Customer Service and Call Center and Customer Service and Call Center yearly Australia
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The average salary for Customer Service and Call Center is 12% less than that of All Jobs.

Salary Comparison By City

CityAverage Salary
Adelaide88,400 AUD
Brisbane91,700 AUD
Canberra-Queanbeyan85,200 AUD
Gold Coast-Tweed86,800 AUD
Gosford78,500 AUD
Melbourne93,400 AUD
Newcastle83,400 AUD
Perth90,100 AUD
Sunshine Coast81,900 AUD
Sydney95,000 AUD
Wollongong80,100 AUD
58724 - 25

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