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Call Center Representative Average Salary in Australia 2020

How much money does a Call Center Representative make in Australia?


Average Yearly Salary
64,700 AUD
( 5,390 AUD monthly)

LOW
34,300
AUD
AVERAGE
64,700
AUD
HIGH
98,300
AUD

A person working as a Call Center Representative in Australia typically earns around 64,700 AUD per year. Salaries range from 34,300 AUD (lowest) to 98,300 AUD (highest).

This is the average yearly salary including housing, transport, and other benefits. Call Center Representative salaries vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.

Call Center Representative Salary Distribution in Australia

Median and salary distribution yearly Australia Call Center Representative
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The median, the maximum, the minimum, and the range

  • Salary Range

    Call Center Representative salaries in Australia range from 34,300 AUD per year (minimum salary) to 98,300 AUD per year (maximum salary).

  • Median Salary

    The median salary is 60,800 AUD per year, which means that half (50%) of people working as Call Center Representative(s) are earning less than 60,800 AUD while the other half are earning more than 60,800 AUD. The median represents the middle salary value. Generally speaking, you would want to be on the right side of the graph with the group earning more than the median salary.

  • Percentiles

    Closely related to the median are two values: the 25th and the 75th percentiles. Reading from the salary distribution diagram, 25% of Call Center Representative(s) are earning less than 42,800 AUD while 75% of them are earning more than 42,800 AUD. Also from the diagram, 75% of Call Center Representative(s) are earning less than 74,800 AUD while 25% are earning more than 74,800 AUD.


What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both of the average and the median then you are doing very well. If your salary is lower than both, then many people are earning more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary

Call Center Representative Salary Comparison by Years of Experience

How does experience and age affect your pay?

Salary comparison by years of experience yearly Australia Call Center Representative
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The experience level is the most important factor in determining the salary. Naturally the more years of experience the higher your wage. We broke down Call Center Representative salaries by experience level and this is what we found.

A Call Center Representative with less than two years of experience makes approximately 39,400 AUD per year.

While someone with an experience level between two and five years is expected to earn 48,400 AUD per year, 23% more than someone with less than two year's experience.

Moving forward, an experience level between five and ten years lands a salary of 68,600 AUD per year, 42% more than someone with two to five years of experience.

On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.

Additionally, Call Center Representative(s) whose expertise span anywhere between ten and fifteen years get a salary equivalent to 80,100 AUD per year, 17% more than someone with five to ten years of experience.

If the experience level is between fifteen and twenty years, then the expected wage is 88,100 AUD per year, 10% more than someone with ten to fifteen years of experience.

Lastly, employees with more than twenty years of professional experience get a salary of 93,200 AUD per year, 6% more than people with fifteen to twenty years of experience.


Call Center Representative average salary change by experience in Australia

0 - 2 Years
39,400 AUD
2 - 5 Years+23%
48,400 AUD
5 - 10 Years+42%
68,600 AUD
10 - 15 Years+17%
80,100 AUD
15 - 20 Years+10%
88,100 AUD
20+ Years+6%
93,200 AUD
Percentage increase and decrease are relative to the previous value

Typical Salary Progress for Most Careers

Salary Comparison By Experience Level
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Call Center Representative Salary Comparison By Education

How do education levels affect salaries?

Displayed below is the average salary difference between different Call Center Representative(s) who have the same experience but different education levels.

Salary comparison by education level yearly Australia Call Center Representative
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We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down Call Center Representative salaries by education level in order to make a comparison.

When the education level is High School, the average salary of a Call Center Representative is 48,400 AUD per year.

While someone with a Certificate or Diploma gets a salary of 67,600 AUD per year, 40% more than someone having a High School degree.

A Bachelor's Degree gets its holder an average salary of 95,800 AUD per year, 42% more than someone with a Certificate or Diploma.


Call Center Representative average salary difference by education level in Australia

High School
48,400 AUD
Certificate or Diploma+40%
67,600 AUD
Bachelor's Degree+42%
95,800 AUD
Percentage increase and decrease are relative to the previous value

Typical Salary Difference by Education for Most Careers

Salary Comparison By Education Level
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Call Center Representative Salary Comparison By Gender

Salary comparison by gender yearly Australia Call Center Representative
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Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? Male Call Center Representative employees in Australia earn 7% more than their female counterparts.

Female
62,300 AUD
Male+7%
66,600 AUD
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in Australia for all Careers

Salary comparison by gender yearly Australia
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Call Center Representative Average Annual Salary Increment Percentage in Australia

How much are annual salary increments in Australia for Call Center Representative(s)? How often do employees get salary raises?

Call Center Representative

Call Center Representative(s) in Australia are likely to observe a salary increase of approximately 10% every 17 months. The national average annual increment for all professions combined is 8% granted to employees every 16 months.

Annual Salary Increment Rate Australia Call Center Representative
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The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

Australia / All Professions

Annual Salary Increment Rate Australia
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The term 'Annual Salary Increase' usually refers to the increase in 12 calendar month period, but because it is rarely that people get their salaries reviewed exactly on the one year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 ÷ Increase Frequency

The average salary increase in one year (12 months) in Australia is 6%.

Annual Increment Rate By Industry 2019

Banking
4%
Energy
8%
Information Technology
3%
Healthcare
7%
Travel
2%
Construction
6%
Education
1%

Listed above are the average annual increase rates for each industry in Australia for the year 2019. Companies within thriving industries tend to provide higher and more frequent raises. Exceptions do exist, but generally speaking, the situation of any company is closely related to the economic situation in the country or region. These figures tend to change frequently.


Worldwide Salary Raises: All Countries and All Jobs

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Call Center Representative Bonus and Incentive Rates in Australia

How much and how often are bonuses being awarded?Annual Salary Bonus Rate Australia Call Center Representative
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A Call Center Representative is considered to be a moderate bonus-based job due to the generally limited involvement in direct revenue generation, with exceptions of course. The people who get the highest bonuses are usually somehow involved in the revenue generation cycle.

47% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 53% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 3% to 5% of their annual salary.

Received Bonus
53%
No Bonus
47%

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.


What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

Example:
A graphics designer working for a graphics designing company.

Example:
A graphic designer in the marketing department of a hospital.


Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Government vs Private Sector Salary Comparison

Public vs private sector salaries yearly Australia
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Where can you get paid more, working for a private company or for the government? Public sector Call Center Representative employees in Australia earn 5% more than their private sector counterparts.

Private Sector
89,400 AUD
Public Sector+5%
93,800 AUD
Percentage increase and decrease are relative to the previous value

Call Center Representative Salary Trend and Forecast in Australia

How are Call Center Representative salaries changing over time? Listed below is a chart that shows the average salary in recent years.

Salary trends and forecast yearly Australia Call Center Representative
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Average Salary 2016
58,400 AUD
Average Salary 2017+4%
60,600 AUD
Average Salary 2018+2%
61,600 AUD
Average Salary 2019+2%
62,900 AUD
Percentage increase and decrease are relative to the previous value

Call Center Representative salaries in Australia are on the rise in the year 2020 based on recent submitted salaries and reports. As displayed in the chart, salaries in 2019 are 2% higher than those of 2018. The trend suggests a slow yet continuous increase in pay in 2021 and future years. These numbers may vary from industry to another.

Call Center Representative Average Hourly Wage in Australia


31 AUD per hour

The average hourly wage (pay per hour) in Australia is 31 AUD. This means that the average Call Center Representative in Australia earns approximately 31 AUD for every worked hour.


Hourly Wage = Annual Salary ÷ ( 52 x 5 x 8 )

The hourly wage is the salary paid in one worked hour. Usually jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fix amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

Call Center Representative VS Other Jobs

Salary Comparison Between Call Center Representative and Customer Service and Call Center yearly Australia
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The average salary for Call Center Representative is 19% less than that of Customer Service and Call Center. Also, Customer Service and Call Center salaries are 12% less than those of All Jobs.

Salary comparison with similar jobs

Job TitleAverage Salary
Business Support Specialist87,800 AUD+36%
Call Center Advisor78,300 AUD+21%
Call Center Manager105,000 AUD+62%
Call Center Quality Analyst101,000 AUD+56%
Call Center Representative64,700 AUD+0%
Call Center Scheduler75,100 AUD+16%
Call Center Scheduling Manager85,700 AUD+32%
Call Center Supervisor77,300 AUD+19%
Call Center Team Leader83,100 AUD+28%
Client Engagement Specialest88,700 AUD+37%
Client Executive78,300 AUD+21%
Client Liaison Officer79,800 AUD+23%
Client Relations Manager104,000 AUD+61%
Client Service Analyst99,300 AUD+53%
Client Service Representative63,300 AUD-2%
Client Strategy Specialist93,400 AUD+44%
Contracts Specialist85,800 AUD+33%
Customer Care Representative64,100 AUD-1%
Customer Experience Analyst75,900 AUD+17%
Customer Experience Manager91,900 AUD+42%
Customer Experience Specialist86,100 AUD+33%
Customer Fulfillment Specialist83,800 AUD+30%
Customer Insights Analyst94,300 AUD+46%
Customer Problem Manager98,200 AUD+52%
Customer Service Advisor75,400 AUD+17%
Customer Service Associate76,700 AUD+19%
Customer Service Executive103,000 AUD+59%
Customer Service Manager126,000 AUD+95%
Customer Service Officer68,900 AUD+6%
Customer Service Representative67,800 AUD+5%
Customer Service Supervisor65,800 AUD+2%
Customer Service Team Leader78,500 AUD+21%
Customer Service Trainer85,500 AUD+32%
Customer Success Manager106,000 AUD+64%
Customer Success Specialist96,700 AUD+49%
Dispute Resolution Specialist91,500 AUD+41%
Guest Service Agent59,000 AUD-9%
Inbound Sales Representative65,300 AUD+1%
Internet Banking Supervisor103,000 AUD+59%
Logistics Coordinator76,800 AUD+19%
Operations Support Manager104,000 AUD+61%
Real Time Analyst92,900 AUD+44%
Regional Account Manager105,000 AUD+62%
Service Delivery Manager108,000 AUD+67%
Service Writer63,800 AUD-1%
Sourcing Assistant48,700 AUD-25%
Telephone Operator53,200 AUD-18%
Vendor Administration Specialist74,800 AUD+16%
Workforce Manager93,900 AUD+45%

Salary Comparison By City

CityAverage Salary
Adelaide68,400 AUD
Brisbane69,400 AUD
Canberra-Queanbeyan61,600 AUD
Gold Coast-Tweed61,400 AUD
Gosford58,700 AUD
Melbourne69,900 AUD
Newcastle59,600 AUD
Perth68,900 AUD
Sunshine Coast60,600 AUD
Sydney70,300 AUD
Wollongong58,600 AUD
28000 - 2

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