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Customer Service and Call Center Average Salaries in Malaysia 2019

How much money does a person working in Customer Service and Call Center make in Malaysia?

4,101 MYR per month
Average Monthly Salary
A person working in Customer Service and Call Center in Malaysia typically earns around 4,101 MYR per month.
This is the average monthly salary including housing, transport, and other benefits.
Salaries differ drasticly between different Customer Service and Call Center jobs. If you are interested in the salary of a particular job, see below for salaries for specific job titles.

Salaries for specific jobs

Job TitleAverage Salary

Customer Service and Call Center Jobs Salary Distribution in Malaysia

25% of people earn
2,500 MYR
or less
50% of people earn
3,314 MYR
or less
75% of people earn
5,000 MYR
or less
Minimum
1,500 MYR
Median
3,314 MYR
Maximum
15,000 MYR

Abount These Figures: Salary Range, Median and Percentiles

The Customer Service and Call Center salaries in Malaysia range between 1,500 MYR per month (minimum salary) to 15,000 MYR per month (maximum salary).

The median salary is 3,314 MYR per month, which means that half (50%) of people working in Customer Service and Call Center are earning less than 3,314 MYR while the other half are earning more than 3,314 MYR. The median represents the middle salary value. Generally speaking, you would want to be on the right side of the graph with the group earning more than the median salary.

Closely related to the median are two values: the 25th and the 75th percentiles. Reading from the salary distribution diagram, 25% of people working in Customer Service and Call Center are earning less than 2,500 MYR while 75% of them are earning more than 2,500 MYR. Also from the diagram, 75% of people working in Customer Service and Call Center are earning less than 5,000 MYR while 25% are earning more than 5,000 MYR.

What is the difference between the median and the average salary? What should you be looking at?

Both are indicators. If your salary is higher than both of the average and the median then you are doing very well. If your salary is lower than both, then many people are earning more than you and there is plently of room for improvement. If your wage is in between the average and median, then things can be a bit confusing. We have written a guide to explain all the different senarios. How to compare your salary

Customer Service and Call Center Salary Forecast and Trend in Malaysia

How do Customer Service and Call Center salaries change over time? Listed below is a chart that shows the average salary in recent years.

2016201720182019
Average Salary 2016    =  
3,820 MYR
Average Salary 2017    +3%  
3,927 MYR
Average Salary 2018    +2%  
3,997 MYR
Average Salary 2019    +3%  
4,101 MYR
Percentage increase and decrease are relative to the previous value
Customer Service and Call Center salaries in Malaysia are rising in the year 2019 based on recent submitted salaries and reports. As displayed in the chart, salaries in 2019 are 3% higher than those of 2018. The trend suggests a slow yet continous increase in pay in 2020 and future years. These numbers differ slightly from industry to another.

Customer Service and Call Center Hourly Average Wage in Malaysia

21 MYR per hour
Average Hourly Wage

The average hourly wage (pay per hour) in Malaysia for Customer Service and Call Center is 21 MYR. This means that the average person in Malaysia earns approximatly 21 MYR for every worked hour.


Hourly Wage = Annual Salary ÷ ( 52 x 5 x 8 )

The hourly wage is the salary paid in one working hour. Usually jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fix amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and annual vacation allowance. The figures mentioned above are good approximation and they are considered to the be the standard.

Salary Comparison of Customer Service and Call Center Jobs in Malaysia

4,101 MYR
7,347 MYR
Average Salary
Customer Service and Call Center
Average Salary
All Jobs
We compared Malaysia salaries for Customer Service and Call Center and All Jobs and we found that Customer Service and Call Center salaries are 44% less than those of All Jobs.

Salary Comparison By City

CityAverage Salary
Johor Bahru3,729 MYR
Kuala Lumpur4,655 MYR
Petaling Jaya4,005 MYR
Shah Alam3,817 MYR
Subang Jaya4,150 MYR
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