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Customer Service and Call Center Average Salaries in Malaysia 2019

How much money does a person working in Customer Service and Call Center make in Malaysia?

6,897 MYR per month
Average Monthly Salary
A person working in Customer Service and Call Center in Malaysia typically earns around 6,897 MYR per month.
This is the average monthly salary including housing, transport, and other benefits.
Salaries differ drasticly between different Customer Service and Call Center jobs. If you are interested in the salary of a particular job, see below for salaries for specific job titles.

Salaries for specific jobs

Job TitleAverage Salary
Business Support Specialist7,114 MYR
Call Center Advisor6,652 MYR
Call Center Manager9,566 MYR
Call Center Quality Analyst8,424 MYR
Call Center Representative5,216 MYR
Call Center Representative5,488 MYR
Call Center Scheduler6,474 MYR
Call Center Scheduling Manager6,805 MYR
Call Center Supervisor6,517 MYR
Call Center Team Leader6,719 MYR
Client Engagement Specialest7,475 MYR
Client Executive6,719 MYR
Client Liaison Officer6,818 MYR
Client Relations Manager8,999 MYR
Client Service Analyst7,968 MYR
Client Service Representative5,379 MYR
Client Strategy Specialist7,630 MYR
Contracts Specialist7,212 MYR
Customer Care Representative5,542 MYR
Customer Experience Analyst6,884 MYR
Customer Experience Manager7,304 MYR
Customer Experience Specialist7,188 MYR
Customer Fulfillment Specialist7,114 MYR
Customer Insights Analyst8,142 MYR
Customer Problem Manager7,955 MYR
Customer Service Advisor6,651 MYR
Customer Service Associate6,680 MYR
Customer Service Executive8,166 MYR
Customer Service Manager9,295 MYR
Customer Service Manager10,167 MYR
Customer Service Officer5,788 MYR
Customer Service Representative5,589 MYR
Customer Service Supervisor5,444 MYR
Customer Service Team Leader6,576 MYR
Customer Service Trainer7,283 MYR
Customer Success Manager8,530 MYR
Customer Success Specialist7,826 MYR
Dispute Resolution Specialist7,133 MYR
Guest Service Agent5,241 MYR
Inbound Sales Representative5,350 MYR
Internet Banking Supervisor8,714 MYR
Logistics Coordinator6,101 MYR
Operations Support Manager9,171 MYR
Real Time Analyst7,683 MYR
Regional Account Manager8,991 MYR
Service Delivery Manager9,350 MYR
Service Writer5,343 MYR
Sourcing Assistant3,984 MYR
Telephone Operator4,726 MYR
Vendor Administration Specialist5,942 MYR
Workforce Manager8,426 MYR

Customer Service and Call Center Jobs Salary Distribution in Malaysia

Median and salary distribution monthly Malaysia Customer Service and Call Center

Abount These Figures: Salary Range, Median and Percentiles

The Customer Service and Call Center salaries in Malaysia range between 4,067 MYR per month (minimum salary) to 10,167 MYR per month (maximum salary).

The median salary is 6,828 MYR per month, which means that half (50%) of people working in Customer Service and Call Center are earning less than 6,828 MYR while the other half are earning more than 6,828 MYR. The median represents the middle salary value. Generally speaking, you would want to be on the right side of the graph with the group earning more than the median salary.

Closely related to the median are two values: the 25th and the 75th percentiles. Reading from the salary distribution diagram, 25% of people working in Customer Service and Call Center are earning less than 4,903 MYR while 75% of them are earning more than 4,903 MYR. Also from the diagram, 75% of people working in Customer Service and Call Center are earning less than 8,327 MYR while 25% are earning more than 8,327 MYR.

What is the difference between the median and the average salary? What should you be looking at?

Both are indicators. If your salary is higher than both of the average and the median then you are doing very well. If your salary is lower than both, then many people are earning more than you and there is plently of room for improvement. If your wage is in between the average and median, then things can be a bit confusing. We have written a guide to explain all the different senarios. How to compare your salary

Customer Service and Call Center Salary Forecast and Trend in Malaysia

How do Customer Service and Call Center salaries change over time? Listed below is a chart that shows the average salary in recent years.

Salary trends and forecast monthly Malaysia Customer Service and Call Center
Average Salary 2016    =  
6,293 MYR
Average Salary 2017    +4%  
6,526 MYR
Average Salary 2018    +2%  
6,670 MYR
Average Salary 2019    +3%  
6,897 MYR
Percentage increase and decrease are relative to the previous value
Customer Service and Call Center salaries in Malaysia are rising in the year 2019 based on recent submitted salaries and reports. As displayed in the chart, salaries in 2019 are 3% higher than those of 2018. The trend suggests a slow yet continous increase in pay in 2020 and future years. These numbers differ slightly from industry to another.

Customer Service and Call Center Hourly Average Wage in Malaysia

40 MYR per hour
Average Hourly Wage

The average hourly wage (pay per hour) in Malaysia for Customer Service and Call Center is 40 MYR. This means that the average person in Malaysia earns approximatly 40 MYR for every worked hour.


Hourly Wage = Annual Salary ÷ ( 52 x 5 x 8 )

The hourly wage is the salary paid in one working hour. Usually jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fix amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and annual vacation allowance. The figures mentioned above are good approximation and they are considered to the be the standard.

Customer Service and Call Center VS Other Jobs

Salary Comparison Between Customer Service and Call Center and Customer Service and Call Center monthly MalaysiaWe compared Malaysia salaries for Customer Service and Call Center and All Jobs and we found that Customer Service and Call Center salaries are 12% less than those of All Jobs.

Salary Comparison By City

CityAverage Salary
Ampang6,274 MYR
Ipoh7,373 MYR
Johor Bahru6,949 MYR
Klang6,397 MYR
Kota Kinabalu6,848 MYR
Kuala Lumpur7,470 MYR
Kuching6,697 MYR
Petaling Jaya7,266 MYR
Shah Alam7,114 MYR
Subang Jaya6,526 MYR
4109 - 80
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