How much money does a person working in Customer Service and Call Center make in Malaysia?
6,897 MYR per month
Average Monthly Salary
A person working in Customer Service and Call Center in Malaysia typically earns around 6,897 MYR per month.
This is the average monthly salary including housing, transport, and other benefits.
Salaries differ drasticly between different Customer Service and Call Center jobs. If you are interested in the salary of a particular job, see below for salaries for specific job titles.
Salaries for specific jobs
|Business Support Specialist||7,114 MYR|
|Call Center Advisor||6,652 MYR|
|Call Center Manager||9,566 MYR|
|Call Center Quality Analyst||8,424 MYR|
|Call Center Representative||5,216 MYR|
|Call Center Representative||5,488 MYR|
|Call Center Scheduler||6,474 MYR|
|Call Center Scheduling Manager||6,805 MYR|
|Call Center Supervisor||6,517 MYR|
|Call Center Team Leader||6,719 MYR|
|Client Engagement Specialest||7,475 MYR|
|Client Executive||6,719 MYR|
|Client Liaison Officer||6,818 MYR|
|Client Relations Manager||8,999 MYR|
|Client Service Analyst||7,968 MYR|
|Client Service Representative||5,379 MYR|
|Client Strategy Specialist||7,630 MYR|
|Contracts Specialist||7,212 MYR|
|Customer Care Representative||5,542 MYR|
|Customer Experience Analyst||6,884 MYR|
|Customer Experience Manager||7,304 MYR|
|Customer Experience Specialist||7,188 MYR|
|Customer Fulfillment Specialist||7,114 MYR|
|Customer Insights Analyst||8,142 MYR|
|Customer Problem Manager||7,955 MYR|
|Customer Service Advisor||6,651 MYR|
|Customer Service Associate||6,680 MYR|
|Customer Service Executive||8,166 MYR|
|Customer Service Manager||9,295 MYR|
|Customer Service Manager||10,167 MYR|
|Customer Service Officer||5,788 MYR|
|Customer Service Representative||5,589 MYR|
|Customer Service Supervisor||5,444 MYR|
|Customer Service Team Leader||6,576 MYR|
|Customer Service Trainer||7,283 MYR|
|Customer Success Manager||8,530 MYR|
|Customer Success Specialist||7,826 MYR|
|Dispute Resolution Specialist||7,133 MYR|
|Guest Service Agent||5,241 MYR|
|Inbound Sales Representative||5,350 MYR|
|Internet Banking Supervisor||8,714 MYR|
|Logistics Coordinator||6,101 MYR|
|Operations Support Manager||9,171 MYR|
|Real Time Analyst||7,683 MYR|
|Regional Account Manager||8,991 MYR|
|Service Delivery Manager||9,350 MYR|
|Service Writer||5,343 MYR|
|Sourcing Assistant||3,984 MYR|
|Telephone Operator||4,726 MYR|
|Vendor Administration Specialist||5,942 MYR|
|Workforce Manager||8,426 MYR|
Customer Service and Call Center Jobs Salary Distribution in Malaysia
Abount These Figures: Salary Range, Median and Percentiles
The Customer Service and Call Center salaries in Malaysia range between 4,067 MYR per month (minimum salary) to 10,167 MYR per month (maximum salary).
The median salary is 6,828 MYR per month, which means that half (50%) of people working in Customer Service and Call Center are earning less than 6,828 MYR while the other half are earning more than 6,828 MYR. The median represents the middle salary value. Generally speaking, you would want to be on the right side of the graph with the group earning more than the median salary.
Closely related to the median are two values: the 25th and the 75th percentiles. Reading from the salary distribution diagram, 25% of people working in Customer Service and Call Center are earning less than 4,903 MYR while 75% of them are earning more than 4,903 MYR. Also from the diagram, 75% of people working in Customer Service and Call Center are earning less than 8,327 MYR while 25% are earning more than 8,327 MYR.
What is the difference between the median and the average salary? What should you be looking at?
Both are indicators. If your salary is higher than both of the average and the median then you are doing very well. If your salary is lower than both, then many people are earning more than you and there is plently of room for improvement. If your wage is in between the average and median, then things can be a bit confusing. We have written a guide to explain all the different senarios. How to compare your salary
Customer Service and Call Center Salary Forecast and Trend in Malaysia
How do Customer Service and Call Center salaries change over time? Listed below is a chart that shows the average salary in recent years.
|Average Salary 2016|| = |
|Average Salary 2017|| +4% |
|Average Salary 2018|| +2% |
|Average Salary 2019|| +3% |
Percentage increase and decrease are relative to the previous value
Customer Service and Call Center salaries in Malaysia are rising in the year 2019 based on recent submitted salaries and reports. As displayed in the chart, salaries in 2019 are 3% higher than those of 2018. The trend suggests a slow yet continous increase in pay in 2020 and future years. These numbers differ slightly from industry to another.
Customer Service and Call Center Hourly Average Wage in Malaysia
40 MYR per hour
Average Hourly Wage
The average hourly wage (pay per hour) in Malaysia for Customer Service and Call Center is 40 MYR. This means that the average person in Malaysia earns approximatly 40 MYR for every worked hour.
Hourly Wage = Annual Salary ÷ ( 52 x 5 x 8 )
The hourly wage is the salary paid in one working hour. Usually jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fix amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and annual vacation allowance. The figures mentioned above are good approximation and they are considered to the be the standard.
Customer Service and Call Center VS Other Jobs
We compared Malaysia salaries for Customer Service and Call Center and All Jobs and we found that Customer Service and Call Center salaries are 12% less than those of All Jobs.
Salary Comparison By City
|Johor Bahru||6,949 MYR|
|Kota Kinabalu||6,848 MYR|
|Kuala Lumpur||7,470 MYR|
|Petaling Jaya||7,266 MYR|
|Shah Alam||7,114 MYR|
|Subang Jaya||6,526 MYR|
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