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Customer Service and Call Center Average Salaries in Malaysia 2024

How much money does a person working in Customer Service and Call Center make in Malaysia?


Average Monthly Salary
4,760 MYR
( 57,100 MYR yearly)

LOW
1,760
MYR
AVERAGE
4,760
MYR
HIGH
9,800
MYR
All salary figures displayed here are per month except when noted otherwise.
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

A person working in Customer Service and Call Center in Malaysia typically earns around 4,760 MYR. Salaries range from 1,760 MYR (lowest average) to 9,800 MYR (highest average, actual maximum salary is higher).


Salary Variance

The provided figure represents the median compensation that encompasses housing, transportation, and other perks. The salaries within the Customer Service and Call Center domain in Malaysia exhibit significant discrepancies across various professions. In case you seek information about the remuneration of a specific position, please refer to the salaries listed below for respective job titles.

Salaries for specific jobs

Job TitleAverage Salary
Customer Service and Call Center
Account Representative3,000 MYR
Account Service Representative3,090 MYR
Business Support Specialist4,030 MYR
Call Center Advisor3,220 MYR
Call Center Duty Manager4,220 MYR
Call Center Manager8,040 MYR
Call Center Manager8,450 MYR
Call Center Quality Analyst4,900 MYR
Call Center Representative2,530 MYR
Call Center Representative2,400 MYR
Call Center Scheduler3,020 MYR
Call Center Scheduling Manager4,070 MYR
Call Center Supervisor3,400 MYR
Call Center Team Leader4,300 MYR
Call Center Technology Specialist5,050 MYR
Chatbot Copywriter4,150 MYR
Chatbot Deployment Specialist4,650 MYR
Chatbot Marketing Specialist5,510 MYR
Chief Customer Experience and Success Officer9,890 MYR
Client Engagement Specialest4,560 MYR
Client Executive3,500 MYR
Client Liaison Officer2,470 MYR
Client Relations Manager8,910 MYR
Client Relationship Executive8,340 MYR
Client Relationship Manager9,360 MYR
Client Service Analyst4,990 MYR
Client Service Representative2,480 MYR
Client Strategy Specialist5,250 MYR
Contracts Specialist4,100 MYR
Customer Care Officer2,530 MYR
Customer Care Representative2,550 MYR
Customer Center Supervisor2,880 MYR
Customer Experience Analyst3,280 MYR
Customer Experience Manager8,640 MYR
Customer Experience Specialist5,430 MYR
Customer Feedback and Insights Analyst5,650 MYR
Customer Fulfillment Specialist5,100 MYR
Customer Insights Analyst5,510 MYR
Customer Journey Analyst6,730 MYR
Customer Problem Manager5,340 MYR
Customer Relations Manager9,000 MYR
Customer Relations Specialist5,090 MYR
Customer Relationship Management Implementation Consultant8,470 MYR
Customer Retention Specialist7,170 MYR
Customer Sales Representative2,580 MYR
Customer Sales Support2,500 MYR
Customer Service Administration3,070 MYR
Customer Service Advisor5,610 MYR
Customer Service Agent2,550 MYR
Customer Service Associate2,600 MYR
Customer Service Coordinator2,850 MYR
Customer Service Country Manager9,800 MYR
Customer Service Executive5,700 MYR
Customer Service Manager8,820 MYR
Customer Service Manager8,820 MYR
Customer Service Officer2,530 MYR
Customer Service Operations Manager9,210 MYR
Customer Service Quality Assurance Analyst8,400 MYR
Customer Service Representative2,530 MYR
Customer Service Sales Support2,420 MYR
Customer Service Specialist2,600 MYR
Customer Service Supervisor3,710 MYR
Customer Service Team Leader5,820 MYR
Customer Service Trainer4,460 MYR
Customer Service Working Supervisor4,170 MYR
Customer Solutions Representative5,600 MYR
Customer Success Manager8,150 MYR
Customer Success Specialist5,350 MYR
Customer Support Agent2,580 MYR
Dispute Resolution Specialist4,280 MYR
Field Service Representative2,760 MYR
Guest Relations Officer2,020 MYR
Guest Service Agent2,080 MYR
Inbound Call Center Representative2,480 MYR
Inbound Sales Representative2,380 MYR
Internet Banking Supervisor7,840 MYR
Lead Administrator5,150 MYR
Live Chat Agent2,880 MYR
Logistics Coordinator2,660 MYR
Onboarding Specialist5,510 MYR
Operations Support Manager7,650 MYR
Real Time Analyst4,800 MYR
Regional Account Manager8,400 MYR
Remote Customer Service Representative3,700 MYR
Remote Customer Support Agent3,450 MYR
Service Administrator3,800 MYR
Service Delivery Manager8,840 MYR
Service Writer2,180 MYR
Social Media Customer Support Specialist5,050 MYR
Sourcing Assistant1,730 MYR
Telephone Operator1,980 MYR
User Experience Researcher5,600 MYR
Vendor Administration Specialist3,100 MYR
Voice Of The Customer Analyst4,940 MYR
Workforce Manager5,510 MYR


Customer Service and Call Center Jobs Pay Scale and Salaries in Malaysia

Median and salary distribution Malaysia Customer Service and Call Center monthly
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Salary Structure and Pay Scale Comparison

5% of people earn
4,930 MYR or more
10% of people earn
4,130 to 4,930 MYR
20% of people earn
2,380 MYR or less
65% of people earn
2,380 to 4,130 MYR
Minimum Salary
1,760 MYR
Median
4,270 MYR
Maximum
9,800 MYR




Median Salary, maximum and minimum salary, minimum wage, starting salary, and the salary range

All salary figures displayed here are per month except when noted otherwise.
  • Salary Range, Minimum Wage, and Starting Salary

    Salaries in Customer Service and Call Center in Malaysia range from 1,760 MYR (starting average salary) to 9,800 MYR (maximum average salary, actual maximum is higher). To clarify, the number presented is not the legally mandated minimum wage. Rather, it represents the lowest figure reported in a salary survey that involved thousands of participants and professionals from across the entire country.

  • Median Salary

    The median income in the field of Customer Service and Call Center is 4,270 MYR, implying that half of the workforce in Malaysia earns less than this figure, and the other half earns more. It represents the central value of salaries. As a rule of thumb, you would prefer to be part of the group earning above the median wage, situated on the right-hand side of the salary distribution chart.

  • Percentiles and Salary Scale

    Two values that are highly correlated with the median are the 25th and 75th percentiles. By examining the salary distribution diagram, it is possible to determine that 25% of individuals employed in Customer Service and Call Center in Malaysia earn less than 3,290 MYR, while 75% of them earn more. Additionally, the diagram reveals that 75% of individuals earn less than 5,210 MYR, while 25% earn more than that.

  • Pay Scale Structure

    Data was regrouped into brackets to provide a better understanding of what salaries can be expected. This approach was deemed more accurate than relying solely on the average salary, as it offers greater insights into the distribution of salaries in the field of Customer Service and Call Center in Malaysia. The analysis revealed that roughly 65% of all reported salaries fell within the range of 2,380 MYR to 4,130 MYR. Approximately 20% of salaries were below the 2,380 MYR mark, while 10% ranged from 4,130 MYR to 4,930 MYR. Only 5% of individuals earned a gross salary of 4,930 MYR or higher.

Salary Comparison by Years of Experience

How does a person's salary progress over time?

Salary Comparison By Experience Level
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The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage.

Generally speaking, employees in Customer Service and Call Center in Malaysia having experience from two to five years earn on average 32% more than freshers and juniors across all industries and disciplines.

Professionals with experience of more than five years tend to earn on average 36% more than those with five years or less of work experience.

As you hit the ten years mark, the salary increases by 21% and an additional 14% for those who have crossed the 15 years mark.

Those figures are presented as guidelines only. The numbers become more significant if you consider one job title at a time.


Change in salary based on experience varies drastically from one location to another and depends hugely on the career field as well. The data displayed here is the combined average of many different jobs. To view accurate figures, choose a specific job title.
On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.


Salary Comparison By Education

How does the education level affect your salary?

Salary Comparison By Education
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Change in salary based on education varies drastically from one location to another and depends hugely on the career field as well. The data displayed here is the combined average of multiple jobs. To view accurate figures, choose a specific job title.

It is well known that higher education equals a bigger salary, but how much more money can a degree add to your income?

We compared the salaries of professionals at the same level but with different college degree levels across many jobs in Customer Service and Call Center in Malaysia, below are our findings.

Workers with a certificate or diploma earn on average 17% more than their peers who only reached the high school level.

Employees who earned a Bachelor's Degree earn 24% more than those who only managed to attain a certificate or diploma.

Professionals who attained a Master's Degree are awarded salaries that are 29% more than those with a Bachelor's Degree.

Finally, PhD holders earn 23% more than Master's Degree holders on average while doing the same job.


Is a Master's degree or an MBA worth it? Should you pursue higher education?

A Master's degree program or any post-graduate program in Malaysia costs anywhere from 33,100 MYR to 99,200 MYR and lasts approximately two years. That is quite an investment.

Employees can't expect any salary increases during the study period, assuming they already have a job. In most cases, a salary review is conducted once education is completed and the degree has been attained.

Many people pursue higher education as a tactic to switch to a higher-paying job. The numbers seem to support this tactic. The average increase in compensation while changing jobs is approximately 10% more than the customary salary increment.

The decision really depends on the situation and experience among many other factors. Putting all variables aside, if a person can afford the costs of higher education then the return on investment is definitely worth it. Degree costs can be recovered roughly in a year or so.



Salary and Compensation Comparison By Gender / Customer Service and Call Center / Malaysia

Salary comparison by gender Malaysia Customer Service and Call Center monthly
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Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? In the field of Customer Service and Call Center in Malaysia, the average difference between the salary of male and female employees is 11%.

Male
5,020 MYR
Female-10%
4,520 MYR
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in Malaysia for all Careers

Salary comparison by gender monthly Malaysia
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Average Annual Salary Increment Percentage / Customer Service and Call Center / Malaysia

How much are annual salary increments in Malaysia for individuals working in Customer Service and Call Center? How often do employees get salary raises?

Professionals working in Customer Service and Call Center in Malaysia are likely to observe a salary increase of approximately 9% every 16 months. The national average annual increment for all professions combined is 9% granted to employees every 17 months.

Annual Salary Increment Rate Malaysia Customer Service and Call Center
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The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

Malaysia / All Professions

Annual Salary Increment Rate Malaysia
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The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency

The average salary increase in one year (12 months) in Malaysia is 6%.

Worldwide Salary Raises: All Countries and All Jobs

World Average Annual Salary Increment
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Salary Packages and Schemes

Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.

Bonus and Incentive Rates / Customer Service and Call Center / Malaysia

How much and how often are bonuses being awarded?Annual Salary Bonus Rate Malaysia Customer Service and Call Center
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49% of surveyed staff in Customer Service and Call Center reported that they haven't received any bonuses or incentives in the previous year while 51% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 3% to 6% of their annual salary.

Received Bonus
51%
No Bonus
49%

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus, where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.


What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

Example:
A graphics designer working for a graphics designing company.

Example:
A graphic designer in the marketing department of a hospital.


Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Hourly Average Wage / Customer Service and Call Center / Malaysia


27 MYR per hour

The average hourly wage (pay per hour) in Customer Service and Call Center in Malaysia is 27 MYR.This is the rate they get paid for every worked hour.


Hourly Wage = Annual Salary / ( 52 x 5 x 8 )

About The Hourly Pay Rate

The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

What is the minimum hourly rate of pay?

The minimum pay rate per hour for people working in Customer Service and Call Center in Malaysia is 10 MYR. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.

Salary Comparison By City

CityAverage Salary
Ampang4,330 MYR
Ipoh5,090 MYR
Johor Bahru4,800 MYR
Klang4,420 MYR
Kota Kinabalu4,730 MYR
Kuala Lumpur5,160 MYR
Kuching4,620 MYR
Petaling Jaya5,020 MYR
Shah Alam4,910 MYR
Subang Jaya4,510 MYR

Government vs Private Sector Salary Comparison

Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in Malaysia is 9% on average across all career fields.

Private Sector
6,340 MYR
Public Sector+9%
6,900 MYR
Percentage increase and decrease are relative to the previous value

Salary Statistics and Calculation Guide

What is considered to be a good and competitive salary in Customer Service and Call Center in Malaysia?

A good and competitive compensation would range anywhere between 4,270 MYR and 5,210 MYR. This is a very rough estimate. Experience and education play a very huge part in the final earnings.

Gross Salary (before tax) and Net Salary (after tax)

All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

Base / Basic Salary

The base salary for jobs in Customer Service and Call Center in Malaysia ranges from 1,760 MYR to 3,290 MYR. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.


What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary


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