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Customer Service and Call Center Average Salaries in Mauritius 2020

How much money does a person working in Customer Service and Call Center make in Mauritius?


Average Monthly Salary
58,600 MUR
( 703,000 MUR yearly)

LOW
34,500
MUR
AVERAGE
58,600
MUR
HIGH
86,400
MUR

A person working in Customer Service and Call Center in Mauritius typically earns around 58,600 MUR per month. Salaries range from 34,500 MUR (lowest average) to 86,400 MUR (highest average, actual maximum salary is higher).

This is the average monthly salary including housing, transport, and other benefits. Salaries vary drastically between different Customer Service and Call Center careers. If you are interested in the salary of a particular job, see below for salaries for specific job titles.

Salaries for specific jobs

Job TitleAverage Salary
Business Support Specialist65,600 MUR
Call Center Advisor57,600 MUR
Call Center Manager81,600 MUR
Call Center Quality Analyst69,400 MUR
Call Center Representative44,900 MUR
Call Center Representative45,600 MUR
Call Center Scheduler54,100 MUR
Call Center Scheduling Manager57,300 MUR
Call Center Supervisor58,300 MUR
Call Center Team Leader57,000 MUR
Client Engagement Specialest66,800 MUR
Client Executive54,700 MUR
Client Liaison Officer54,800 MUR
Client Relations Manager79,400 MUR
Client Service Analyst72,700 MUR
Client Service Representative46,600 MUR
Client Strategy Specialist63,400 MUR
Contracts Specialist63,600 MUR
Customer Care Representative43,700 MUR
Customer Experience Analyst54,800 MUR
Customer Experience Manager66,000 MUR
Customer Experience Specialist63,600 MUR
Customer Fulfillment Specialist57,300 MUR
Customer Insights Analyst66,100 MUR
Customer Problem Manager68,300 MUR
Customer Service Advisor53,500 MUR
Customer Service Associate56,400 MUR
Customer Service Executive71,800 MUR
Customer Service Manager80,600 MUR
Customer Service Manager89,900 MUR
Customer Service Officer47,600 MUR
Customer Service Representative45,000 MUR
Customer Service Supervisor49,800 MUR
Customer Service Team Leader53,400 MUR
Customer Service Trainer65,700 MUR
Customer Success Manager72,500 MUR
Customer Success Specialist64,400 MUR
Dispute Resolution Specialist61,400 MUR
Guest Service Agent40,800 MUR
Inbound Sales Representative48,500 MUR
Internet Banking Supervisor72,500 MUR
Logistics Coordinator53,600 MUR
Operations Support Manager73,800 MUR
Real Time Analyst65,400 MUR
Regional Account Manager73,200 MUR
Service Delivery Manager78,200 MUR
Service Writer43,400 MUR
Sourcing Assistant33,600 MUR
Telephone Operator36,800 MUR
Vendor Administration Specialist50,000 MUR
Workforce Manager66,300 MUR

Customer Service and Call Center Jobs Salary Distribution in Mauritius

Median and salary distribution monthly Mauritius Customer Service and Call Center
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The median, the maximum, the minimum, and the range

  • Salary Range

    Customer Service and Call Center salaries in Mauritius range from 34,500 MUR per month (minimum average salary) to 86,400 MUR per month (maximum average salary, actual maximum is higher).

  • Median Salary

    The median salary is 55,100 MUR per month, which means that half (50%) of people working in Customer Service and Call Center are earning less than 55,100 MUR while the other half are earning more than 55,100 MUR. The median represents the middle salary value. Generally speaking, you would want to be on the right side of the graph with the group earning more than the median salary.

  • Percentiles

    Closely related to the median are two values: the 25th and the 75th percentiles. Reading from the salary distribution diagram, 25% of people working in Customer Service and Call Center are earning less than 40,300 MUR while 75% of them are earning more than 40,300 MUR. Also from the diagram, 75% of people working in Customer Service and Call Center are earning less than 66,500 MUR while 25% are earning more than 66,500 MUR.


What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both of the average and the median then you are doing very well. If your salary is lower than both, then many people are earning more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary

Salary Comparison by Years of Experience

How does a person's salary progress over time?

Salary Comparison By Experience Level
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The experience level is the most important factor in determining the salary. Naturally the more years of experience the higher the wage.

Generally speaking, employees having experience from two to five years earn on average 32% more than freshers and juniors across all industries and disciplines.

Professionals with experience of more than five years tend to earn on average 36% more than those with five years or less of work experience.


Change in salary based on experience varies drastically from one location to another and depends hugely on the career field as well. The data displayed here is the combined average of many different jobs. To view accurate figures, choose a specific job title.

As you hit the ten years mark, the salary increases by 21% and an additional 14% for those who have crossed the 15 years mark.

Those figures are presented as guidelines only. The numbers become more significant if you consider one job title at a time.

On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.

Salary Comparison By Education

How does the education level affect your salary?

Salary Comparison By Education
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It is well known that higher education equals a bigger salary, but how much more money can a degree add to your income? We compared the salaries of professionals at the same level but with different college degrees levels across many jobs, below are our findings.


Change in salary based on education varies drastically from one location to another and depends hugely on the career field as well. The data displayed here is the combined average of multiple jobs. To view accurate figures, choose a specific job title.

Workers with a certificate or diploma earn on average 17% more than their peers who only reached the high school level.

Employees who earned a Bachelor's Degree earn 24% more than those who only managed to attain a cerificate or diploma.

Professionals who attained a Master's Degree are awarded salaries that are 29% more than those with a Bachelor's Degree.

Finally, PhD holders earn 23% more than Master's Degree holders on average while doing the same job.


Is a Master's degree or an MBA worth it? Should you pursue higher education?

A Master's degree program or any post-graduate program in Mauritius costs anywhere from 334,000 Mauritius Rupee(s) to 1,000,000 Mauritius Rupee(s) and lasts approximately two years. That is quite an investment.

You can't really expect any salary increases during the study period, assuming you already have a job. In most cases, a salary review is conducted once education is completed and the degree has been attained.

Many people pursue higher education as a tactic to switch into a higher paying job. The numbers seem to support this tactic. The average increase in compensation while changing jobs is approximately 10% more than the customary salary increment.

The decision really depends on your situation and experience among many other factors. Putting all variables aside, if you can afford the costs of higher education then the return on investment is definitely worth it. You should be able to recover the costs in roughly a year or so.

Customer Service and Call Center Salary Comparison By Gender

Salary comparison by gender monthly Mauritius Customer Service and Call Center
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Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? Male employees earn 12% more than their female counterparts.

Female
54,600 MUR
Male+12%
61,200 MUR
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in Mauritius for all Careers

Salary comparison by gender monthly Mauritius
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Customer Service and Call Center Average Annual Salary Increment Percentage in Mauritius

How much are annual salary increments in Mauritius for Customer Service and Call Center professionals? How often do employees get salary raises?

Customer Service and Call Center

Customer Service and Call Center professionals in Mauritius are likely to observe a salary increase of approximately 4% every 28 months. The national average annual increment for all professions combined is 4% granted to employees every 29 months.

Annual Salary Increment Rate Mauritius Customer Service and Call Center
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The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

Mauritius / All Professions

Annual Salary Increment Rate Mauritius
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The term 'Annual Salary Increase' usually refers to the increase in 12 calendar month period, but because it is rarely that people get their salaries reviewed exactly on the one year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 ÷ Increase Frequency

The average salary increase in one year (12 months) in Mauritius is 2%.

Annual Increment Rate By Industry 2019

Banking
2%
Energy
4%
Information Technology
6%
Healthcare
8%
Travel
1%
Construction
3%
Education
5%

Listed above are the average annual increase rates for each industry in Mauritius for the year 2019. Companies within thriving industries tend to provide higher and more frequent raises. Exceptions do exist, but generally speaking, the situation of any company is closely related to the economic situation in the country or region. These figures tend to change frequently.


Worldwide Salary Raises: All Countries and All Jobs

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Customer Service and Call Center Bonus and Incentive Rates in Mauritius

How much and how often are bonuses being awarded?Annual Salary Bonus Rate Mauritius Customer Service and Call Center
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Customer Service and Call Center is considered to be a moderate bonus-based field due to the generally limited involvement in direct revenue generation, with exceptions of course. The people who get the highest bonuses are usually somehow involved in the revenue generation cycle.

68% of surveyed staff in Customer Service and Call Center reported that they haven't received any bonuses or incentives in the previous year while 32% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 3% to 5% of their annual salary.

Received Bonus
32%
No Bonus
68%

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.


What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

Example:
A graphics designer working for a graphics designing company.

Example:
A graphic designer in the marketing department of a hospital.


Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Government vs Private Sector Salary Comparison

Public vs private sector salaries monthly Mauritius
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Where can you get paid more, working for a private company or for the government? Public sector employees in Mauritius earn 18% more than their private sector counterparts.

Private Sector
60,200 MUR
Public Sector+18%
70,900 MUR
Percentage increase and decrease are relative to the previous value

Customer Service and Call Center Salary Forecast and Trend in Mauritius

How do Customer Service and Call Center salaries change over time? Listed below is a chart that shows the average salary in recent years.

Salary trends and forecast monthly Mauritius Customer Service and Call Center
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Average Salary 2016
52,900 MUR
Average Salary 2017+4%
54,900 MUR
Average Salary 2018+2%
55,800 MUR
Average Salary 2019+2%
57,000 MUR
Percentage increase and decrease are relative to the previous value

Customer Service and Call Center salaries in Mauritius are rising in the year 2020 based on recent submitted salaries and reports. As displayed in the chart, salaries in 2019 are 2% higher than those of 2018. The trend suggests a slow yet continuous increase in pay in 2021 and future years. These numbers may vary from industry to another.

Customer Service and Call Center Hourly Average Wage in Mauritius


340 MUR per hour

The average hourly wage (pay per hour) in Mauritius is 340 MUR. This means that the average person in Mauritius earns approximately 340 MUR for every worked hour.


Hourly Wage = Annual Salary ÷ ( 52 x 5 x 8 )

The hourly wage is the salary paid in one worked hour. Usually jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fix amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

Customer Service and Call Center VS Other Jobs

Salary Comparison Between Customer Service and Call Center and Customer Service and Call Center monthly Mauritius
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The average salary for Customer Service and Call Center is 12% less than that of All Jobs.

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