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Customer Service Representative Average Salary in Mauritius 2020

How much money does a Customer Service Representative make in Mauritius?


Average Monthly Salary
45,000 MUR
( 540,000 MUR yearly)

LOW
23,400
MUR
AVERAGE
45,000
MUR
HIGH
68,800
MUR

A person working as a Customer Service Representative in Mauritius typically earns around 45,000 MUR per month. Salaries range from 23,400 MUR (lowest) to 68,800 MUR (highest).

This is the average monthly salary including housing, transport, and other benefits. Customer Service Representative salaries vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.

Customer Service Representative Salary Distribution in Mauritius

Median and salary distribution monthly Mauritius Customer Service Representative
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The median, the maximum, the minimum, and the range

  • Salary Range

    Customer Service Representative salaries in Mauritius range from 23,400 MUR per month (minimum salary) to 68,800 MUR per month (maximum salary).

  • Median Salary

    The median salary is 43,200 MUR per month, which means that half (50%) of people working as Customer Service Representative(s) are earning less than 43,200 MUR while the other half are earning more than 43,200 MUR. The median represents the middle salary value. Generally speaking, you would want to be on the right side of the graph with the group earning more than the median salary.

  • Percentiles

    Closely related to the median are two values: the 25th and the 75th percentiles. Reading from the salary distribution diagram, 25% of Customer Service Representative(s) are earning less than 30,000 MUR while 75% of them are earning more than 30,000 MUR. Also from the diagram, 75% of Customer Service Representative(s) are earning less than 53,800 MUR while 25% are earning more than 53,800 MUR.


What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both of the average and the median then you are doing very well. If your salary is lower than both, then many people are earning more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary

Customer Service Representative Salary Comparison by Years of Experience

How does experience and age affect your pay?

Salary comparison by years of experience monthly Mauritius Customer Service Representative
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The experience level is the most important factor in determining the salary. Naturally the more years of experience the higher your wage. We broke down Customer Service Representative salaries by experience level and this is what we found.

A Customer Service Representative with less than two years of experience makes approximately 26,600 MUR per month.

While someone with an experience level between two and five years is expected to earn 35,700 MUR per month, 34% more than someone with less than two year's experience.

Moving forward, an experience level between five and ten years lands a salary of 46,300 MUR per month, 30% more than someone with two to five years of experience.

On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.

Additionally, Customer Service Representative(s) whose expertise span anywhere between ten and fifteen years get a salary equivalent to 56,100 MUR per month, 21% more than someone with five to ten years of experience.

If the experience level is between fifteen and twenty years, then the expected wage is 61,300 MUR per month, 9% more than someone with ten to fifteen years of experience.

Lastly, employees with more than twenty years of professional experience get a salary of 64,500 MUR per month, 5% more than people with fifteen to twenty years of experience.


Customer Service Representative average salary change by experience in Mauritius

0 - 2 Years
26,600 MUR
2 - 5 Years+34%
35,700 MUR
5 - 10 Years+30%
46,300 MUR
10 - 15 Years+21%
56,100 MUR
15 - 20 Years+9%
61,300 MUR
20+ Years+5%
64,500 MUR
Percentage increase and decrease are relative to the previous value

Typical Salary Progress for Most Careers

Salary Comparison By Experience Level
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Customer Service Representative Salary Comparison By Education

How do education levels affect salaries?

Displayed below is the average salary difference between different Customer Service Representative(s) who have the same experience but different education levels.

Salary comparison by education level monthly Mauritius Customer Service Representative
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We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down Customer Service Representative salaries by education level in order to make a comparison.

When the education level is High School, the average salary of a Customer Service Representative is 31,600 MUR per month.

While someone with a Certificate or Diploma gets a salary of 45,200 MUR per month, 43% more than someone having a High School degree.

A Bachelor's Degree gets its holder an average salary of 62,500 MUR per month, 38% more than someone with a Certificate or Diploma.


Customer Service Representative average salary difference by education level in Mauritius

High School
31,600 MUR
Certificate or Diploma+43%
45,200 MUR
Bachelor's Degree+38%
62,500 MUR
Percentage increase and decrease are relative to the previous value

Typical Salary Difference by Education for Most Careers

Salary Comparison By Education Level
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Customer Service Representative Salary Comparison By Gender

Salary comparison by gender monthly Mauritius Customer Service Representative
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Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? Male Customer Service Representative employees in Mauritius earn 10% more than their female counterparts.

Female
43,300 MUR
Male+10%
47,500 MUR
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in Mauritius for all Careers

Salary comparison by gender monthly Mauritius
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Customer Service Representative Average Annual Salary Increment Percentage in Mauritius

How much are annual salary increments in Mauritius for Customer Service Representative(s)? How often do employees get salary raises?

Customer Service Representative

Customer Service Representative(s) in Mauritius are likely to observe a salary increase of approximately 6% every 30 months. The national average annual increment for all professions combined is 4% granted to employees every 29 months.

Annual Salary Increment Rate Mauritius Customer Service Representative
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The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

Mauritius / All Professions

Annual Salary Increment Rate Mauritius
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The term 'Annual Salary Increase' usually refers to the increase in 12 calendar month period, but because it is rarely that people get their salaries reviewed exactly on the one year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 ÷ Increase Frequency

The average salary increase in one year (12 months) in Mauritius is 2%.

Annual Increment Rate By Industry 2019

Banking
2%
Energy
4%
Information Technology
6%
Healthcare
8%
Travel
1%
Construction
3%
Education
5%

Listed above are the average annual increase rates for each industry in Mauritius for the year 2019. Companies within thriving industries tend to provide higher and more frequent raises. Exceptions do exist, but generally speaking, the situation of any company is closely related to the economic situation in the country or region. These figures tend to change frequently.


Worldwide Salary Raises: All Countries and All Jobs

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Customer Service Representative Bonus and Incentive Rates in Mauritius

How much and how often are bonuses being awarded?Annual Salary Bonus Rate Mauritius Customer Service Representative
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A Customer Service Representative is considered to be a moderate bonus-based job due to the generally limited involvement in direct revenue generation, with exceptions of course. The people who get the highest bonuses are usually somehow involved in the revenue generation cycle.

65% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 35% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 3% to 5% of their annual salary.

Received Bonus
35%
No Bonus
65%

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.


What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

Example:
A graphics designer working for a graphics designing company.

Example:
A graphic designer in the marketing department of a hospital.


Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Government vs Private Sector Salary Comparison

Public vs private sector salaries monthly Mauritius
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Where can you get paid more, working for a private company or for the government? Public sector Customer Service Representative employees in Mauritius earn 18% more than their private sector counterparts.

Private Sector
60,200 MUR
Public Sector+18%
70,900 MUR
Percentage increase and decrease are relative to the previous value

Customer Service Representative Salary Trend and Forecast in Mauritius

How are Customer Service Representative salaries changing over time? Listed below is a chart that shows the average salary in recent years.

Salary trends and forecast monthly Mauritius Customer Service Representative
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Average Salary 2016
39,900 MUR
Average Salary 2017+4%
41,400 MUR
Average Salary 2018+2%
42,200 MUR
Average Salary 2019+3%
43,400 MUR
Percentage increase and decrease are relative to the previous value

Customer Service Representative salaries in Mauritius are on the rise in the year 2020 based on recent submitted salaries and reports. As displayed in the chart, salaries in 2019 are 3% higher than those of 2018. The trend suggests a slow yet continuous increase in pay in 2021 and future years. These numbers may vary from industry to another.

Customer Service Representative Average Hourly Wage in Mauritius


260 MUR per hour

The average hourly wage (pay per hour) in Mauritius is 260 MUR. This means that the average Customer Service Representative in Mauritius earns approximately 260 MUR for every worked hour.


Hourly Wage = Annual Salary ÷ ( 52 x 5 x 8 )

The hourly wage is the salary paid in one worked hour. Usually jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fix amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

Customer Service Representative VS Other Jobs

Salary Comparison Between Customer Service Representative and Customer Service and Call Center monthly Mauritius
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The average salary for Customer Service Representative is 23% less than that of Customer Service and Call Center. Also, Customer Service and Call Center salaries are 12% less than those of All Jobs.

Salary comparison with similar jobs

Job TitleAverage Salary
Business Support Specialist65,600 MUR+46%
Call Center Advisor57,600 MUR+28%
Call Center Manager81,600 MUR+81%
Call Center Quality Analyst69,400 MUR+54%
Call Center Representative45,600 MUR+1%
Call Center Scheduler54,100 MUR+20%
Call Center Scheduling Manager57,300 MUR+27%
Call Center Supervisor58,300 MUR+30%
Call Center Team Leader57,000 MUR+27%
Client Engagement Specialest66,800 MUR+48%
Client Executive54,700 MUR+22%
Client Liaison Officer54,800 MUR+22%
Client Relations Manager79,400 MUR+76%
Client Service Analyst72,700 MUR+62%
Client Service Representative46,600 MUR+4%
Client Strategy Specialist63,400 MUR+41%
Contracts Specialist63,600 MUR+41%
Customer Care Representative43,700 MUR-3%
Customer Experience Analyst54,800 MUR+22%
Customer Experience Manager66,000 MUR+47%
Customer Experience Specialist63,600 MUR+41%
Customer Fulfillment Specialist57,300 MUR+27%
Customer Insights Analyst66,100 MUR+47%
Customer Problem Manager68,300 MUR+52%
Customer Service Advisor53,500 MUR+19%
Customer Service Associate56,400 MUR+25%
Customer Service Executive71,800 MUR+60%
Customer Service Manager89,900 MUR+100%
Customer Service Officer47,600 MUR+6%
Customer Service Representative45,000 MUR+0%
Customer Service Supervisor49,800 MUR+11%
Customer Service Team Leader53,400 MUR+19%
Customer Service Trainer65,700 MUR+46%
Customer Success Manager72,500 MUR+61%
Customer Success Specialist64,400 MUR+43%
Dispute Resolution Specialist61,400 MUR+36%
Guest Service Agent40,800 MUR-9%
Inbound Sales Representative48,500 MUR+8%
Internet Banking Supervisor72,500 MUR+61%
Logistics Coordinator53,600 MUR+19%
Operations Support Manager73,800 MUR+64%
Real Time Analyst65,400 MUR+45%
Regional Account Manager73,200 MUR+63%
Service Delivery Manager78,200 MUR+74%
Service Writer43,400 MUR-4%
Sourcing Assistant33,600 MUR-25%
Telephone Operator36,800 MUR-18%
Vendor Administration Specialist50,000 MUR+11%
Workforce Manager66,300 MUR+47%
20000 - 1

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