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Call Center Representative Average Salary in Mexico 2022

How much money does a Call Center Representative make in Mexico?


Average Monthly Salary
12,700 MXN
( 153,000 MXN yearly)

LOW
6,740
MXN
AVERAGE
12,700
MXN
HIGH
19,300
MXN

A person working as a Call Center Representative in Mexico typically earns around 12,700 MXN per month. Salaries range from 6,740 MXN (lowest) to 19,300 MXN (highest).

This is the average monthly salary including housing, transport, and other benefits. Call Center Representative salaries vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.

Call Center Representative Salary Distribution in Mexico

Median and salary distribution monthly Mexico Call Center Representative
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The median, the maximum, the minimum, and the range

  • Salary Range

    Call Center Representative salaries in Mexico range from 6,740 MXN per month (minimum salary) to 19,300 MXN per month (maximum salary).

  • Median Salary

    The median salary is 12,000 MXN per month, which means that half (50%) of people working as Call Center Representative(s) are earning less than 12,000 MXN while the other half are earning more than 12,000 MXN. The median represents the middle salary value. Generally speaking, you would want to be on the right side of the graph with the group earning more than the median salary.

  • Percentiles

    Closely related to the median are two values: the 25th and the 75th percentiles. Reading from the salary distribution diagram, 25% of Call Center Representative(s) are earning less than 8,420 MXN while 75% of them are earning more than 8,420 MXN. Also from the diagram, 75% of Call Center Representative(s) are earning less than 14,700 MXN while 25% are earning more than 14,700 MXN.


What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both of the average and the median then you are doing very well. If your salary is lower than both, then many people are earning more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary

Call Center Representative Salary Comparison by Years of Experience

How does experience and age affect your pay?

Salary comparison by years of experience monthly Mexico Call Center Representative
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The experience level is the most important factor in determining the salary. Naturally the more years of experience the higher your wage. We broke down Call Center Representative salaries by experience level and this is what we found.

A Call Center Representative with less than two years of experience makes approximately 7,750 MXN per month.

While someone with an experience level between two and five years is expected to earn 9,520 MXN per month, 23% more than someone with less than two year's experience.

Moving forward, an experience level between five and ten years lands a salary of 13,500 MXN per month, 42% more than someone with two to five years of experience.

On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.

Additionally, Call Center Representative(s) whose expertise span anywhere between ten and fifteen years get a salary equivalent to 15,800 MXN per month, 17% more than someone with five to ten years of experience.

If the experience level is between fifteen and twenty years, then the expected wage is 17,300 MXN per month, 10% more than someone with ten to fifteen years of experience.

Lastly, employees with more than twenty years of professional experience get a salary of 18,300 MXN per month, 6% more than people with fifteen to twenty years of experience.


Call Center Representative average salary change by experience in Mexico

0 - 2 Years
7,750 MXN
2 - 5 Years+23%
9,520 MXN
5 - 10 Years+42%
13,500 MXN
10 - 15 Years+17%
15,800 MXN
15 - 20 Years+10%
17,300 MXN
20+ Years+6%
18,300 MXN
Percentage increase and decrease are relative to the previous value

Typical Salary Progress for Most Careers

Salary Comparison By Experience Level
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Call Center Representative Salary Comparison By Education

How do education levels affect salaries?

Displayed below is the average salary difference between different Call Center Representative(s) who have the same experience but different education levels.

Salary comparison by education level monthly Mexico Call Center Representative
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We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down Call Center Representative salaries by education level in order to make a comparison.

When the education level is High School, the average salary of a Call Center Representative is 9,520 MXN per month.

While someone with a Certificate or Diploma gets a salary of 13,300 MXN per month, 40% more than someone having a High School degree.

A Bachelor's Degree gets its holder an average salary of 18,800 MXN per month, 42% more than someone with a Certificate or Diploma.


Call Center Representative average salary difference by education level in Mexico

High School
9,520 MXN
Certificate or Diploma+40%
13,300 MXN
Bachelor's Degree+42%
18,800 MXN
Percentage increase and decrease are relative to the previous value

Typical Salary Difference by Education for Most Careers

Salary Comparison By Education Level
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Call Center Representative Salary Comparison By Gender

Salary comparison by gender monthly Mexico Call Center Representative
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Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? Male Call Center Representative employees in Mexico earn 11% less than their female counterparts on average.

Male
11,800 MXN
Female+12%
13,300 MXN
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in Mexico for all Careers

Salary comparison by gender monthly Mexico
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Call Center Representative Average Annual Salary Increment Percentage in Mexico

How much are annual salary increments in Mexico for Call Center Representative(s)? How often do employees get salary raises?

Call Center Representative

Call Center Representative(s) in Mexico are likely to observe a salary increase of approximately 9% every 18 months. The national average annual increment for all professions combined is 8% granted to employees every 18 months.

Annual Salary Increment Rate Mexico Call Center Representative
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The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

Mexico / All Professions

The term 'Annual Salary Increase' usually refers to the increase in 12 calendar month period, but because it is rarely that people get their salaries reviewed exactly on the one year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 ÷ Increase Frequency

The average salary increase in one year (12 months) in Mexico is 5%.

Annual Increment Rate By Industry 2021

Banking
4%
Energy
8%
Information Technology
3%
Healthcare
7%
Travel
2%
Construction
6%
Education
1%

Listed above are the average annual increase rates for each industry in Mexico for the year 2021. Companies within thriving industries tend to provide higher and more frequent raises. Exceptions do exist, but generally speaking, the situation of any company is closely related to the economic situation in the country or region. These figures tend to change frequently.


Worldwide Salary Raises: All Countries and All Jobs

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Call Center Representative Bonus and Incentive Rates in Mexico

How much and how often are bonuses being awarded?Annual Salary Bonus Rate Mexico Call Center Representative
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A Call Center Representative is considered to be a moderate bonus-based job due to the generally limited involvement in direct revenue generation, with exceptions of course. The people who get the highest bonuses are usually somehow involved in the revenue generation cycle.

50% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 50% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 3% to 5% of their annual salary.

Received Bonus
50%
No Bonus
50%

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.


What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

Example:
A graphics designer working for a graphics designing company.

Example:
A graphic designer in the marketing department of a hospital.


Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Call Center Representative Average Hourly Wage in Mexico


73 MXN per hour

The average hourly wage (pay per hour) in Mexico is 73 MXN. This means that the average Call Center Representative in Mexico earns approximately 73 MXN for every worked hour.


Hourly Wage = Annual Salary ÷ ( 52 x 5 x 8 )

The hourly wage is the salary paid in one worked hour. Usually jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fix amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

Call Center Representative VS Other Jobs

Salary Comparison Between Call Center Representative and Customer Service and Call Center monthly Mexico
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The average salary for Call Center Representative is 44% less than that of Customer Service and Call Center. Also, Customer Service and Call Center salaries are 31% less than those of All Jobs.

Salary comparison with similar jobs

Job TitleAverage Salary
Business Support Specialist21,100 MXN+66%
Call Center Advisor15,500 MXN+22%
Call Center Manager39,900 MXN+210%
Call Center Quality Analyst24,500 MXN+93%
Call Center Representative12,700 MXN-0%
Call Center Scheduler13,900 MXN+9%
Call Center Scheduling Manager20,900 MXN+64%
Call Center Supervisor17,800 MXN+40%
Call Center Team Leader22,300 MXN+75%
Client Engagement Specialest23,900 MXN+88%
Client Executive16,700 MXN+31%
Client Liaison Officer11,400 MXN-10%
Client Relations Manager44,600 MXN+250%
Client Service Analyst26,900 MXN+110%
Client Service Representative11,900 MXN-6%
Client Strategy Specialist25,800 MXN+100%
Contracts Specialist20,800 MXN+63%
Customer Care Representative12,400 MXN-3%
Customer Experience Analyst15,900 MXN+25%
Customer Experience Manager43,300 MXN+240%
Customer Experience Specialist29,300 MXN+130%
Customer Fulfillment Specialist25,100 MXN+97%
Customer Insights Analyst27,400 MXN+120%
Customer Problem Manager28,500 MXN+120%
Customer Service Advisor28,400 MXN+120%
Customer Service Associate12,800 MXN+1%
Customer Service Executive30,900 MXN+140%
Customer Service Manager43,600 MXN+240%
Customer Service Officer13,100 MXN+3%
Customer Service Representative12,600 MXN-1%
Customer Service Supervisor19,700 MXN+55%
Customer Service Team Leader29,300 MXN+130%
Customer Service Trainer22,700 MXN+78%
Customer Success Manager40,600 MXN+220%
Customer Success Specialist27,100 MXN+110%
Dispute Resolution Specialist22,300 MXN+75%
Guest Service Agent9,670 MXN-24%
Inbound Sales Representative13,000 MXN+2%
Internet Banking Supervisor42,000 MXN+230%
Logistics Coordinator14,400 MXN+13%
Operations Support Manager38,700 MXN+200%
Real Time Analyst26,100 MXN+110%
Regional Account Manager40,100 MXN+220%
Service Delivery Manager40,700 MXN+220%
Service Writer11,000 MXN-14%
Sourcing Assistant8,760 MXN-31%
Telephone Operator9,190 MXN-28%
Vendor Administration Specialist15,900 MXN+25%
Workforce Manager27,500 MXN+120%

Salary Comparison By City

CityAverage Salary
Acapulco15,800 MXN
Acuna12,100 MXN
Aguascalientes15,500 MXN
Boca del Rio10,500 MXN
Buenavista12,100 MXN
Campeche12,100 MXN
Cancun15,300 MXN
Celaya12,900 MXN
Chalco11,100 MXN
Chetumal10,500 MXN
Chicoloapan11,300 MXN
Chihuahua16,300 MXN
Chilpancingo11,800 MXN
Chimalhuacan15,300 MXN
Cholula de Rivadabia11,900 MXN
Ciudad Apodaca13,500 MXN
Ciudad del Carmen10,700 MXN
Ciudad Juarez10,500 MXN
Ciudad Lopez Mateos14,200 MXN
Ciudad Obregon13,800 MXN
Ciudad Santa Catarina12,600 MXN
Ciudad Valles10,100 MXN
Ciudad Victoria13,500 MXN
Coacalco13,200 MXN
Coatzacoalcos11,600 MXN
Colima10,700 MXN
Cordoba10,200 MXN
Cuautitlan Izcalli13,900 MXN
Cuautla10,600 MXN
Cuernavaca13,800 MXN
Culiacan15,200 MXN
Delicias10,600 MXN
Durango14,700 MXN
Ecatepec de Morelos16,500 MXN
Ensenada12,600 MXN
Fresnillo9,940 MXN
General Escobedo13,500 MXN
Gomez Palacio12,900 MXN
Guadalajara16,600 MXN
Guadalupe14,600 MXN
Guaymas9,420 MXN
Hermosillo15,700 MXN
Hidalgo del Parral9,410 MXN
Iguala10,200 MXN
Irapuato14,000 MXN
Ixtapaluca13,300 MXN
Jiutepec10,900 MXN
La Paz11,800 MXN
Leon15,800 MXN
Los Mochis12,400 MXN
Los Reyes la Paz12,100 MXN
Manzanillo10,300 MXN
Matamoros14,700 MXN
Mazatlan13,600 MXN
Merida14,700 MXN
Metepec12,200 MXN
Mexicali15,400 MXN
Mexico City16,300 MXN
Minatitlan10,000 MXN
Monclova12,100 MXN
Monterrey15,500 MXN
Morelia14,100 MXN
Naucalpan16,000 MXN
Navojoa9,180 MXN
Nezahualcoyotl15,800 MXN
Nogales11,300 MXN
Nuevo Laredo13,700 MXN
Oaxaca12,400 MXN
Ojo de Agua12,800 MXN
Orizaba9,580 MXN
Pachuca11,900 MXN
Piedras Negras11,200 MXN
Playa del Carmen10,500 MXN
Poza Rica11,300 MXN
Puebla16,800 MXN
Puerto Vallarta11,500 MXN
Queretaro14,600 MXN
Reynosa15,200 MXN
Salamanca11,200 MXN
Saltillo15,900 MXN
San Cristobal de las Casas11,700 MXN
San Juan del Rio9,940 MXN
San Luis Potosi14,900 MXN
San Luis Rio Colorado10,500 MXN
San Nicolas de los Garza13,800 MXN
San Pablo de las Salinas11,100 MXN
San Pedro Garza Garcia10,300 MXN
Soledad de Graciano Sanchez12,200 MXN
Tampico12,700 MXN
Tapachula12,200 MXN
Tehuacan12,800 MXN
Tepic13,100 MXN
Tijuana15,300 MXN
Tlalnepantla de Baz14,800 MXN
Tlaquepaque14,700 MXN
Toluca14,300 MXN
Tonala13,500 MXN
Torreon14,700 MXN
Tuxtla Gutierrez13,800 MXN
Uruapan13,000 MXN
Veracruz14,400 MXN
Villa Nicolas Romero12,900 MXN
Villahermosa13,900 MXN
Xalapa13,500 MXN
Xico14,100 MXN
Zacatecas10,500 MXN
Zamora de Hidalgo10,400 MXN
Zapopan16,100 MXN

Government vs Private Sector Salary Comparison

Where can you get paid more, working for a private company or for the government? Public sector employees in Mexico earn 9% more than their private sector counterparts on average across all sectors.

Private Sector
31,900 MXN
Public Sector+9%
34,600 MXN
Percentage increase and decrease are relative to the previous value

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