Call Center Representative Average Salary in Mexico 2022

How much money does a Call Center Representative make in Mexico?

Average Monthly Salary

12,700 MXN

( 153,000 MXN yearly)

LOW
6,740
MXN AVERAGE
12,700
MXN HIGH
19,300
MXN

Call Center Representative Salary Distribution in Mexico

The median, the maximum, the minimum, and the range

• Salary Range

  Call Center Representative salaries in Mexico range from 6,740 MXN per month (minimum salary) to 19,300 MXN per month (maximum salary).

• Median Salary

  The median salary is 12,000 MXN per month, which means that half (50%) of people working as Call Center Representative(s) are earning less than 12,000 MXN while the other half are earning more than 12,000 MXN. The median represents the middle salary value. Generally speaking, you would want to be on the right side of the graph with the group earning more than the median salary.

• Percentiles

  Closely related to the median are two values: the 25th and the 75th percentiles. Reading from the salary distribution diagram, 25% of Call Center Representative(s) are earning less than 8,420 MXN while 75% of them are earning more than 8,420 MXN. Also from the diagram, 75% of Call Center Representative(s) are earning less than 14,700 MXN while 25% are earning more than 14,700 MXN.

Call Center Representative Salary Comparison by Years of Experience

How does experience and age affect your pay?

The experience level is the most important factor in determining the salary. Naturally the more years of experience the higher your wage. We broke down Call Center Representative salaries by experience level and this is what we found.

A Call Center Representative with less than two years of experience makes approximately 7,750 MXN per month.

While someone with an experience level between two and five years is expected to earn 9,520 MXN per month, 23% more than someone with less than two year's experience.

Moving forward, an experience level between five and ten years lands a salary of 13,500 MXN per month, 42% more than someone with two to five years of experience.

Additionally, Call Center Representative(s) whose expertise span anywhere between ten and fifteen years get a salary equivalent to 15,800 MXN per month, 17% more than someone with five to ten years of experience.

If the experience level is between fifteen and twenty years, then the expected wage is 17,300 MXN per month, 10% more than someone with ten to fifteen years of experience.

Lastly, employees with more than twenty years of professional experience get a salary of 18,300 MXN per month, 6% more than people with fifteen to twenty years of experience.

Call Center Representative average salary change by experience in Mexico

Typical Salary Progress for Most Careers

Call Center Representative Salary Comparison By Education

How do education levels affect salaries?

Displayed below is the average salary difference between different Call Center Representative(s) who have the same experience but different education levels.

We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down Call Center Representative salaries by education level in order to make a comparison.

When the education level is High School, the average salary of a Call Center Representative is 9,520 MXN per month.

While someone with a Certificate or Diploma gets a salary of 13,300 MXN per month, 40% more than someone having a High School degree.

A Bachelor's Degree gets its holder an average salary of 18,800 MXN per month, 42% more than someone with a Certificate or Diploma.

Call Center Representative average salary difference by education level in Mexico

Typical Salary Difference by Education for Most Careers

Call Center Representative Salary Comparison By Gender

Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? Male Call Center Representative employees in Mexico earn 11% less than their female counterparts on average.

Salary Comparison By Gender in Mexico for all Careers

Call Center Representative Average Annual Salary Increment Percentage in Mexico

How much are annual salary increments in Mexico for Call Center Representative(s)? How often do employees get salary raises?

Call Center Representative

Call Center Representative(s) in Mexico are likely to observe a salary increase of approximately 9% every 18 months. The national average annual increment for all professions combined is 8% granted to employees every 18 months.

Mexico / All Professions

The term 'Annual Salary Increase' usually refers to the increase in 12 calendar month period, but because it is rarely that people get their salaries reviewed exactly on the one year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 ÷ Increase Frequency

Annual Increment Rate By Industry 2021

Listed above are the average annual increase rates for each industry in Mexico for the year 2021. Companies within thriving industries tend to provide higher and more frequent raises. Exceptions do exist, but generally speaking, the situation of any company is closely related to the economic situation in the country or region. These figures tend to change frequently.

Worldwide Salary Raises: All Countries and All Jobs

Call Center Representative Bonus and Incentive Rates in Mexico

How much and how often are bonuses being awarded?

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A Call Center Representative is considered to be a moderate bonus-based job due to the generally limited involvement in direct revenue generation, with exceptions of course. The people who get the highest bonuses are usually somehow involved in the revenue generation cycle.

50% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 50% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 3% to 5% of their annual salary.

Received Bonus		50%
No Bonus		50%

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.

What makes a position worthy of good bonuses and a high salary?

Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Call Center Representative Average Hourly Wage in Mexico

73 MXN per hour

The average hourly wage (pay per hour) in Mexico is 73 MXN. This means that the average Call Center Representative in Mexico earns approximately 73 MXN for every worked hour.

The hourly wage is the salary paid in one worked hour. Usually jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fix amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

Call Center Representative VS Other Jobs

The average salary for Call Center Representative is 44% less than that of Customer Service and Call Center. Also, Customer Service and Call Center salaries are 31% less than those of All Jobs.

Salary comparison with similar jobs

Business Support Specialist	21,100 MXN	+66%
Call Center Advisor	15,500 MXN	+22%
Call Center Manager	39,900 MXN	+210%
Call Center Quality Analyst	24,500 MXN	+93%
Call Center Representative	12,700 MXN	-0%
Call Center Scheduler	13,900 MXN	+9%
Call Center Scheduling Manager	20,900 MXN	+64%
Call Center Supervisor	17,800 MXN	+40%
Call Center Team Leader	22,300 MXN	+75%
Client Engagement Specialest	23,900 MXN	+88%
Client Executive	16,700 MXN	+31%
Client Liaison Officer	11,400 MXN	-10%
Client Relations Manager	44,600 MXN	+250%
Client Service Analyst	26,900 MXN	+110%
Client Service Representative	11,900 MXN	-6%
Client Strategy Specialist	25,800 MXN	+100%
Contracts Specialist	20,800 MXN	+63%
Customer Care Representative	12,400 MXN	-3%
Customer Experience Analyst	15,900 MXN	+25%
Customer Experience Manager	43,300 MXN	+240%
Customer Experience Specialist	29,300 MXN	+130%
Customer Fulfillment Specialist	25,100 MXN	+97%
Customer Insights Analyst	27,400 MXN	+120%
Customer Problem Manager	28,500 MXN	+120%
Customer Service Advisor	28,400 MXN	+120%
Customer Service Associate	12,800 MXN	+1%
Customer Service Executive	30,900 MXN	+140%
Customer Service Manager	43,600 MXN	+240%
Customer Service Officer	13,100 MXN	+3%
Customer Service Representative	12,600 MXN	-1%
Customer Service Supervisor	19,700 MXN	+55%
Customer Service Team Leader	29,300 MXN	+130%
Customer Service Trainer	22,700 MXN	+78%
Customer Success Manager	40,600 MXN	+220%
Customer Success Specialist	27,100 MXN	+110%
Dispute Resolution Specialist	22,300 MXN	+75%
Guest Service Agent	9,670 MXN	-24%
Inbound Sales Representative	13,000 MXN	+2%
Internet Banking Supervisor	42,000 MXN	+230%
Logistics Coordinator	14,400 MXN	+13%
Operations Support Manager	38,700 MXN	+200%
Real Time Analyst	26,100 MXN	+110%
Regional Account Manager	40,100 MXN	+220%
Service Delivery Manager	40,700 MXN	+220%
Service Writer	11,000 MXN	-14%
Sourcing Assistant	8,760 MXN	-31%
Telephone Operator	9,190 MXN	-28%
Vendor Administration Specialist	15,900 MXN	+25%
Workforce Manager	27,500 MXN	+120%

Salary Comparison By City

Government vs Private Sector Salary Comparison

Where can you get paid more, working for a private company or for the government? Public sector employees in Mexico earn 9% more than their private sector counterparts on average across all sectors.