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Customer Service Representative Average Salary in Austria 2020

How much money does a Customer Service Representative make in Austria?


Average Monthly Salary
2,610 EUR
( 31,400 EUR yearly)

LOW
1,360
EUR
AVERAGE
2,610
EUR
HIGH
4,000
EUR

A person working as a Customer Service Representative in Austria typically earns around 2,610 EUR per month. Salaries range from 1,360 EUR (lowest) to 4,000 EUR (highest).

This is the average monthly salary including housing, transport, and other benefits. Customer Service Representative salaries vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.

Customer Service Representative Salary Distribution in Austria

Median and salary distribution monthly Austria Customer Service Representative
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The median, the maximum, the minimum, and the range

  • Salary Range

    Customer Service Representative salaries in Austria range from 1,360 EUR per month (minimum salary) to 4,000 EUR per month (maximum salary).

  • Median Salary

    The median salary is 2,510 EUR per month, which means that half (50%) of people working as Customer Service Representative(s) are earning less than 2,510 EUR while the other half are earning more than 2,510 EUR. The median represents the middle salary value. Generally speaking, you would want to be on the right side of the graph with the group earning more than the median salary.

  • Percentiles

    Closely related to the median are two values: the 25th and the 75th percentiles. Reading from the salary distribution diagram, 25% of Customer Service Representative(s) are earning less than 1,740 EUR while 75% of them are earning more than 1,740 EUR. Also from the diagram, 75% of Customer Service Representative(s) are earning less than 3,130 EUR while 25% are earning more than 3,130 EUR.


What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both of the average and the median then you are doing very well. If your salary is lower than both, then many people are earning more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary

Customer Service Representative Salary Comparison by Years of Experience

How does experience and age affect your pay?

Salary comparison by years of experience monthly Austria Customer Service Representative
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The experience level is the most important factor in determining the salary. Naturally the more years of experience the higher your wage. We broke down Customer Service Representative salaries by experience level and this is what we found.

A Customer Service Representative with less than two years of experience makes approximately 1,540 EUR per month.

While someone with an experience level between two and five years is expected to earn 2,070 EUR per month, 34% more than someone with less than two year's experience.

Moving forward, an experience level between five and ten years lands a salary of 2,690 EUR per month, 30% more than someone with two to five years of experience.

On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.

Additionally, Customer Service Representative(s) whose expertise span anywhere between ten and fifteen years get a salary equivalent to 3,260 EUR per month, 21% more than someone with five to ten years of experience.

If the experience level is between fifteen and twenty years, then the expected wage is 3,560 EUR per month, 9% more than someone with ten to fifteen years of experience.

Lastly, employees with more than twenty years of professional experience get a salary of 3,750 EUR per month, 5% more than people with fifteen to twenty years of experience.


Customer Service Representative average salary change by experience in Austria

0 - 2 Years
1,540 EUR
2 - 5 Years+34%
2,070 EUR
5 - 10 Years+30%
2,690 EUR
10 - 15 Years+21%
3,260 EUR
15 - 20 Years+9%
3,560 EUR
20+ Years+5%
3,750 EUR
Percentage increase and decrease are relative to the previous value

Typical Salary Progress for Most Careers

Salary Comparison By Experience Level
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Customer Service Representative Salary Comparison By Education

How do education levels affect salaries?

Displayed below is the average salary difference between different Customer Service Representative(s) who have the same experience but different education levels.

Salary comparison by education level monthly Austria Customer Service Representative
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We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down Customer Service Representative salaries by education level in order to make a comparison.

When the education level is High School, the average salary of a Customer Service Representative is 1,830 EUR per month.

While someone with a Certificate or Diploma gets a salary of 2,630 EUR per month, 43% more than someone having a High School degree.

A Bachelor's Degree gets its holder an average salary of 3,630 EUR per month, 38% more than someone with a Certificate or Diploma.


Customer Service Representative average salary difference by education level in Austria

High School
1,830 EUR
Certificate or Diploma+43%
2,630 EUR
Bachelor's Degree+38%
3,630 EUR
Percentage increase and decrease are relative to the previous value

Typical Salary Difference by Education for Most Careers

Salary Comparison By Education Level
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Customer Service Representative Salary Comparison By Gender

Salary comparison by gender monthly Austria Customer Service Representative
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Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? Male Customer Service Representative employees in Austria earn 5% more than their female counterparts.

Female
2,560 EUR
Male+5%
2,680 EUR
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in Austria for all Careers

Salary comparison by gender monthly Austria
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Customer Service Representative Average Annual Salary Increment Percentage in Austria

How much are annual salary increments in Austria for Customer Service Representative(s)? How often do employees get salary raises?

Customer Service Representative

Customer Service Representative(s) in Austria are likely to observe a salary increase of approximately 7% every 29 months. The national average annual increment for all professions combined is 5% granted to employees every 28 months.

Annual Salary Increment Rate Austria Customer Service Representative
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The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

Austria / All Professions

Annual Salary Increment Rate Austria
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The term 'Annual Salary Increase' usually refers to the increase in 12 calendar month period, but because it is rarely that people get their salaries reviewed exactly on the one year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 ÷ Increase Frequency

The average salary increase in one year (12 months) in Austria is 2%.

Annual Increment Rate By Industry 2019

Banking
5%
Energy
1%
Information Technology
6%
Healthcare
2%
Travel
7%
Construction
3%
Education
8%

Listed above are the average annual increase rates for each industry in Austria for the year 2019. Companies within thriving industries tend to provide higher and more frequent raises. Exceptions do exist, but generally speaking, the situation of any company is closely related to the economic situation in the country or region. These figures tend to change frequently.


Worldwide Salary Raises: All Countries and All Jobs

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Customer Service Representative Bonus and Incentive Rates in Austria

How much and how often are bonuses being awarded?Annual Salary Bonus Rate Austria Customer Service Representative
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A Customer Service Representative is considered to be a moderate bonus-based job due to the generally limited involvement in direct revenue generation, with exceptions of course. The people who get the highest bonuses are usually somehow involved in the revenue generation cycle.

65% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 35% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 3% to 5% of their annual salary.

Received Bonus
35%
No Bonus
65%

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.


What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

Example:
A graphics designer working for a graphics designing company.

Example:
A graphic designer in the marketing department of a hospital.


Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Government vs Private Sector Salary Comparison

Public vs private sector salaries monthly Austria
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Where can you get paid more, working for a private company or for the government? Public sector Customer Service Representative employees in Austria earn 7% more than their private sector counterparts.

Private Sector
3,670 EUR
Public Sector+7%
3,930 EUR
Percentage increase and decrease are relative to the previous value

Customer Service Representative Salary Trend and Forecast in Austria

How are Customer Service Representative salaries changing over time? Listed below is a chart that shows the average salary in recent years.

Salary trends and forecast monthly Austria Customer Service Representative
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Average Salary 2016
2,320 EUR
Average Salary 2017+4%
2,410 EUR
Average Salary 2018+2%
2,450 EUR
Average Salary 2019+3%
2,520 EUR
Percentage increase and decrease are relative to the previous value

Customer Service Representative salaries in Austria are on the rise in the year 2020 based on recent submitted salaries and reports. As displayed in the chart, salaries in 2019 are 3% higher than those of 2018. The trend suggests a slow yet continuous increase in pay in 2021 and future years. These numbers may vary from industry to another.

Customer Service Representative Average Hourly Wage in Austria


15 EUR per hour

The average hourly wage (pay per hour) in Austria is 15 EUR. This means that the average Customer Service Representative in Austria earns approximately 15 EUR for every worked hour.


Hourly Wage = Annual Salary ÷ ( 52 x 5 x 8 )

The hourly wage is the salary paid in one worked hour. Usually jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fix amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

Customer Service Representative VS Other Jobs

Salary Comparison Between Customer Service Representative and Customer Service and Call Center monthly Austria
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The average salary for Customer Service Representative is 22% less than that of Customer Service and Call Center. Also, Customer Service and Call Center salaries are 12% less than those of All Jobs.

Salary comparison with similar jobs

Job TitleAverage Salary
Business Support Specialist3,760 EUR+44%
Call Center Advisor3,320 EUR+27%
Call Center Manager4,460 EUR+71%
Call Center Quality Analyst4,260 EUR+63%
Call Center Representative2,730 EUR+4%
Call Center Scheduler3,170 EUR+21%
Call Center Scheduling Manager3,620 EUR+38%
Call Center Supervisor3,200 EUR+22%
Call Center Team Leader3,180 EUR+22%
Client Engagement Specialest3,670 EUR+40%
Client Executive3,250 EUR+24%
Client Liaison Officer3,110 EUR+19%
Client Relations Manager4,670 EUR+79%
Client Service Analyst4,130 EUR+58%
Client Service Representative2,690 EUR+3%
Client Strategy Specialist3,880 EUR+48%
Contracts Specialist3,700 EUR+42%
Customer Care Representative2,720 EUR+4%
Customer Experience Analyst3,370 EUR+29%
Customer Experience Manager3,710 EUR+42%
Customer Experience Specialist3,820 EUR+46%
Customer Fulfillment Specialist3,370 EUR+29%
Customer Insights Analyst3,800 EUR+45%
Customer Problem Manager3,990 EUR+53%
Customer Service Advisor3,070 EUR+17%
Customer Service Associate3,020 EUR+16%
Customer Service Executive4,370 EUR+67%
Customer Service Manager5,340 EUR+100%
Customer Service Officer2,820 EUR+8%
Customer Service Representative2,610 EUR-0%
Customer Service Supervisor2,850 EUR+9%
Customer Service Team Leader3,030 EUR+16%
Customer Service Trainer3,650 EUR+40%
Customer Success Manager4,190 EUR+60%
Customer Success Specialist3,910 EUR+50%
Dispute Resolution Specialist3,670 EUR+40%
Guest Service Agent2,470 EUR-6%
Inbound Sales Representative2,750 EUR+5%
Internet Banking Supervisor4,490 EUR+72%
Logistics Coordinator3,260 EUR+25%
Operations Support Manager4,240 EUR+62%
Real Time Analyst3,820 EUR+46%
Regional Account Manager4,350 EUR+66%
Service Delivery Manager4,580 EUR+75%
Service Writer2,460 EUR-6%
Sourcing Assistant2,140 EUR-18%
Telephone Operator2,220 EUR-15%
Vendor Administration Specialist3,160 EUR+21%
Workforce Manager4,040 EUR+55%

Salary Comparison By City

CityAverage Salary
Dornbirn2,520 EUR
Graz3,030 EUR
Innsbruck2,770 EUR
Klagenfurt2,770 EUR
Linz2,750 EUR
Salzburg2,760 EUR
St. Polten2,520 EUR
Vienna3,020 EUR
Villach2,780 EUR
Wels2,510 EUR
Wiener Neustadt2,520 EUR
0 - 0

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