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Call Center Representative Average Salary in Morocco 2020

How much money does a Call Center Representative make in Morocco?


Average Monthly Salary
16,400 MAD
( 197,000 MAD yearly)

LOW
8,860
MAD
AVERAGE
16,400
MAD
HIGH
24,800
MAD

A person working as a Call Center Representative in Morocco typically earns around 16,400 MAD per month. Salaries range from 8,860 MAD (lowest) to 24,800 MAD (highest).

This is the average monthly salary including housing, transport, and other benefits. Call Center Representative salaries vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.

Call Center Representative Salary Distribution in Morocco

Median and salary distribution monthly Morocco Call Center Representative
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The median, the maximum, the minimum, and the range

  • Salary Range

    Call Center Representative salaries in Morocco range from 8,860 MAD per month (minimum salary) to 24,800 MAD per month (maximum salary).

  • Median Salary

    The median salary is 15,100 MAD per month, which means that half (50%) of people working as Call Center Representative(s) are earning less than 15,100 MAD while the other half are earning more than 15,100 MAD. The median represents the middle salary value. Generally speaking, you would want to be on the right side of the graph with the group earning more than the median salary.

  • Percentiles

    Closely related to the median are two values: the 25th and the 75th percentiles. Reading from the salary distribution diagram, 25% of Call Center Representative(s) are earning less than 10,800 MAD while 75% of them are earning more than 10,800 MAD. Also from the diagram, 75% of Call Center Representative(s) are earning less than 18,300 MAD while 25% are earning more than 18,300 MAD.


What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both of the average and the median then you are doing very well. If your salary is lower than both, then many people are earning more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary

Call Center Representative Salary Comparison by Years of Experience

How does experience and age affect your pay?

Salary comparison by years of experience monthly Morocco Call Center Representative
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The experience level is the most important factor in determining the salary. Naturally the more years of experience the higher your wage. We broke down Call Center Representative salaries by experience level and this is what we found.

A Call Center Representative with less than two years of experience makes approximately 10,300 MAD per month.

While someone with an experience level between two and five years is expected to earn 13,000 MAD per month, 26% more than someone with less than two year's experience.

Moving forward, an experience level between five and ten years lands a salary of 17,100 MAD per month, 32% more than someone with two to five years of experience.

On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.

Additionally, Call Center Representative(s) whose expertise span anywhere between ten and fifteen years get a salary equivalent to 20,200 MAD per month, 18% more than someone with five to ten years of experience.

If the experience level is between fifteen and twenty years, then the expected wage is 22,300 MAD per month, 11% more than someone with ten to fifteen years of experience.

Lastly, employees with more than twenty years of professional experience get a salary of 23,700 MAD per month, 6% more than people with fifteen to twenty years of experience.


Call Center Representative average salary change by experience in Morocco

0 - 2 Years
10,300 MAD
2 - 5 Years+26%
13,000 MAD
5 - 10 Years+32%
17,100 MAD
10 - 15 Years+18%
20,200 MAD
15 - 20 Years+11%
22,300 MAD
20+ Years+6%
23,700 MAD
Percentage increase and decrease are relative to the previous value

Typical Salary Progress for Most Careers

Salary Comparison By Experience Level
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Call Center Representative Salary Comparison By Education

How do education levels affect salaries?

Displayed below is the average salary difference between different Call Center Representative(s) who have the same experience but different education levels.

Salary comparison by education level monthly Morocco Call Center Representative
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We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down Call Center Representative salaries by education level in order to make a comparison.

When the education level is High School, the average salary of a Call Center Representative is 13,000 MAD per month.

While someone with a Certificate or Diploma gets a salary of 17,800 MAD per month, 37% more than someone having a High School degree.

A Bachelor's Degree gets its holder an average salary of 22,900 MAD per month, 29% more than someone with a Certificate or Diploma.


Call Center Representative average salary difference by education level in Morocco

High School
13,000 MAD
Certificate or Diploma+37%
17,800 MAD
Bachelor's Degree+29%
22,900 MAD
Percentage increase and decrease are relative to the previous value

Typical Salary Difference by Education for Most Careers

Salary Comparison By Education Level
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Call Center Representative Salary Comparison By Gender

Salary comparison by gender monthly Morocco Call Center Representative
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Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? Male Call Center Representative employees in Morocco earn 13% more than their female counterparts.

Female
15,200 MAD
Male+13%
17,200 MAD
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in Morocco for all Careers

Salary comparison by gender monthly Morocco
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Call Center Representative Average Annual Salary Increment Percentage in Morocco

How much are annual salary increments in Morocco for Call Center Representative(s)? How often do employees get salary raises?

Call Center Representative

Call Center Representative(s) in Morocco are likely to observe a salary increase of approximately 11% every 18 months. The national average annual increment for all professions combined is 9% granted to employees every 17 months.

Annual Salary Increment Rate Morocco Call Center Representative
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The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

Morocco / All Professions

Annual Salary Increment Rate Morocco
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The term 'Annual Salary Increase' usually refers to the increase in 12 calendar month period, but because it is rarely that people get their salaries reviewed exactly on the one year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 ÷ Increase Frequency

The average salary increase in one year (12 months) in Morocco is 6%.

Annual Increment Rate By Industry 2019

Banking
2%
Energy
4%
Information Technology
6%
Healthcare
8%
Travel
1%
Construction
3%
Education
5%

Listed above are the average annual increase rates for each industry in Morocco for the year 2019. Companies within thriving industries tend to provide higher and more frequent raises. Exceptions do exist, but generally speaking, the situation of any company is closely related to the economic situation in the country or region. These figures tend to change frequently.


Worldwide Salary Raises: All Countries and All Jobs

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Call Center Representative Bonus and Incentive Rates in Morocco

How much and how often are bonuses being awarded?Annual Salary Bonus Rate Morocco Call Center Representative
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A Call Center Representative is considered to be a moderate bonus-based job due to the generally limited involvement in direct revenue generation, with exceptions of course. The people who get the highest bonuses are usually somehow involved in the revenue generation cycle.

50% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 50% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 4% to 5% of their annual salary.

Received Bonus
50%
No Bonus
50%

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.


What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

Example:
A graphics designer working for a graphics designing company.

Example:
A graphic designer in the marketing department of a hospital.


Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Government vs Private Sector Salary Comparison

Public vs private sector salaries monthly Morocco
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Where can you get paid more, working for a private company or for the government? Public sector Call Center Representative employees in Morocco earn 8% more than their private sector counterparts.

Private Sector
23,000 MAD
Public Sector+8%
24,900 MAD
Percentage increase and decrease are relative to the previous value

Call Center Representative Salary Trend and Forecast in Morocco

How are Call Center Representative salaries changing over time? Listed below is a chart that shows the average salary in recent years.

Salary trends and forecast monthly Morocco Call Center Representative
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Average Salary 2016
15,100 MAD
Average Salary 2017+4%
15,600 MAD
Average Salary 2018+1%
15,800 MAD
Average Salary 2019+2%
16,100 MAD
Percentage increase and decrease are relative to the previous value

Call Center Representative salaries in Morocco are on the rise in the year 2020 based on recent submitted salaries and reports. As displayed in the chart, salaries in 2019 are 2% higher than those of 2018. The trend suggests a slow yet continuous increase in pay in 2021 and future years. These numbers may vary from industry to another.

Call Center Representative Average Hourly Wage in Morocco


95 MAD per hour

The average hourly wage (pay per hour) in Morocco is 95 MAD. This means that the average Call Center Representative in Morocco earns approximately 95 MAD for every worked hour.


Hourly Wage = Annual Salary ÷ ( 52 x 5 x 8 )

The hourly wage is the salary paid in one worked hour. Usually jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fix amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

Call Center Representative VS Other Jobs

Salary Comparison Between Call Center Representative and Customer Service and Call Center monthly Morocco
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The average salary for Call Center Representative is 22% less than that of Customer Service and Call Center. Also, Customer Service and Call Center salaries are 12% less than those of All Jobs.

Salary comparison with similar jobs

Job TitleAverage Salary
Business Support Specialist22,200 MAD+35%
Call Center Advisor19,800 MAD+21%
Call Center Manager27,600 MAD+68%
Call Center Quality Analyst24,800 MAD+51%
Call Center Representative16,400 MAD-0%
Call Center Scheduler19,700 MAD+20%
Call Center Scheduling Manager21,000 MAD+28%
Call Center Supervisor19,700 MAD+20%
Call Center Team Leader21,100 MAD+29%
Client Engagement Specialest22,600 MAD+38%
Client Executive20,700 MAD+26%
Client Liaison Officer20,100 MAD+22%
Client Relations Manager28,400 MAD+73%
Client Service Analyst25,300 MAD+54%
Client Service Representative16,000 MAD-2%
Client Strategy Specialist22,300 MAD+36%
Contracts Specialist20,900 MAD+27%
Customer Care Representative16,800 MAD+2%
Customer Experience Analyst20,900 MAD+27%
Customer Experience Manager23,700 MAD+44%
Customer Experience Specialist22,200 MAD+35%
Customer Fulfillment Specialist22,300 MAD+36%
Customer Insights Analyst23,500 MAD+43%
Customer Problem Manager23,600 MAD+44%
Customer Service Advisor19,300 MAD+18%
Customer Service Associate19,900 MAD+21%
Customer Service Executive25,100 MAD+53%
Customer Service Manager27,300 MAD+66%
Customer Service Officer17,600 MAD+7%
Customer Service Representative16,000 MAD-2%
Customer Service Supervisor17,100 MAD+4%
Customer Service Team Leader19,200 MAD+17%
Customer Service Trainer21,600 MAD+32%
Customer Success Manager25,800 MAD+57%
Customer Success Specialist23,300 MAD+42%
Dispute Resolution Specialist22,900 MAD+40%
Guest Service Agent15,000 MAD-9%
Inbound Sales Representative17,100 MAD+4%
Internet Banking Supervisor27,800 MAD+69%
Logistics Coordinator18,800 MAD+15%
Operations Support Manager26,700 MAD+63%
Real Time Analyst23,000 MAD+40%
Regional Account Manager27,600 MAD+68%
Service Delivery Manager28,400 MAD+73%
Service Writer15,600 MAD-5%
Sourcing Assistant12,200 MAD-26%
Telephone Operator13,500 MAD-18%
Vendor Administration Specialist18,400 MAD+12%
Workforce Manager23,600 MAD+44%

Salary Comparison By City

CityAverage Salary
Agadir14,700 MAD
Casablanca17,900 MAD
Marrakech16,300 MAD
Rabat15,100 MAD
Tangier17,700 MAD
0 - 0

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