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Customer Service Trainer Average Salary in Morocco 2024

How much money does a person working as Customer Service Trainer make in Morocco?


Average Monthly Salary
12,700 MAD
( 153,000 MAD yearly)

LOW
6,110
MAD
AVERAGE
12,700
MAD
HIGH
20,000
MAD
All salary figures displayed here are per month except when noted otherwise.
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

A person working as Customer Service Trainer in Morocco typically earns around 12,700 MAD. Salaries range from 6,110 MAD (lowest) to 20,000 MAD (highest).


Salary Variance

This is the average salary including housing, transport, and other benefits. Customer Service Trainer salaries in Morocco vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.



Customer Service Trainer Pay Scale and Salaries in Morocco

Median and salary distribution Morocco Customer Service Trainer monthly
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Salary Structure and Pay Scale Comparison

5% of people earn
11,900 MAD or more
10% of people earn
10,500 to 11,900 MAD
20% of people earn
7,360 MAD or less
65% of people earn
7,360 to 10,500 MAD
Minimum Salary
6,110 MAD
Median
12,000 MAD
Maximum
20,000 MAD




Median Salary, maximum and minimum salary, minimum wage, starting salary, and the salary range

All salary figures displayed here are per month except when noted otherwise.
  • Salary Range, Minimum Wage, and Starting Salary

    Salaries for the position Customer Service Trainer in Morocco range from 6,110 MAD (starting salary) to 20,000 MAD (maximum salary). It should be noted that the given figure is not the legally mandated minimum wage; rather, it represents the lowest figure reported in a salary survey that included thousands of participants and professionals from all regions of the country.

  • Median Salary

    With a median salary of 12,000 MAD, half of the professionals who work as Customer Service Trainer in Morocco earn less than this amount, and the other half earn more. The median salary denotes the middle value of salaries. Ideally, you would want to belong to the group earning more than the median salary, located on the right side of the salary distribution graph.

  • Percentiles and Salary Scale

    The median is closely associated with two other values known as the 25th and 75th percentiles. By examining the salary distribution chart, it can be determined that 25% of professionals employed as Customer Service Trainer in Morocco earn less than 9,740 MAD, while 75% earn more. Similarly, the chart shows that 75% earn less than 13,700 MAD while 25% earn more.

  • Pay Scale Structure

    To provide a better understanding of expected salaries, we categorized the frequently occurring salaries into different ranges. This approach provides a more precise representation of salary distribution for the job title Customer Service Trainer in Morocco compared to simply calculating the average. The majority of reported salaries, approximately 65%, fall within the range of 7,360 MAD to 10,500 MAD. About 20% of salaries are below the 7,360 MAD mark, while 10% fall within the range of 10,500 MAD to 11,900 MAD. Only 5% of individuals have salaries exceeding 11,900 MAD.

Salary Comparison by Years of Experience / Customer Service Trainer / Morocco

How do experience and age affect pay?

0 - 2 Years
7,150 MAD
2 - 5 Years+42%
10,100 MAD
5 - 10 Years+31%
13,300 MAD
10 - 15 Years+23%
16,400 MAD
15 - 20 Years+6%
17,400 MAD
20+ Years+10%
19,100 MAD
Percentage increase and decrease are relative to the previous value
Salary comparison by years of experience monthly Morocco Customer Service Trainer
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The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage. We broke down salaries by experience level for people working as Customer Service Trainer and this is what we found.


All salary figures displayed here are per month except when noted otherwise.

Employees with less than two years of experience earn approximately 7,150 MAD.

While someone with an experience level between two and five years is expected to earn 10,100 MAD, 42% more than someone with less than two year's experience.

Moving forward, an experience level between five and ten years lands a salary of 13,300 MAD, 31% more than someone with two to five years of experience.

Additionally, professionals whose expertise span anywhere between ten and fifteen years get a salary equivalent to 16,400 MAD, 23% more than someone with five to ten years of experience.

If the experience level is between fifteen and twenty years, then the expected wage is 17,400 MAD, 6% more than someone with ten to fifteen years of experience.

Lastly, employees with more than twenty years of professional experience get a salary of 19,100 MAD, 10% more than people with fifteen to twenty years of experience.

On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.

Typical Salary Progress for Most Careers

Salary Comparison By Experience Level
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Salary Comparison By Education / Customer Service Trainer / Morocco

How do education levels affect salaries?

Displayed below is the average salary variance between different education levels of professionals working as Customer Service Trainer.

High School
8,880 MAD
Certificate or Diploma+16%
10,300 MAD
Bachelor's Degree+46%
15,000 MAD
Master's Degree+23%
18,500 MAD
Percentage increase and decrease are relative to the previous value
Salary comparison by education level monthly Morocco Customer Service Trainer
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We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down salaries by education level for the position Customer Service Trainer in order to make a comparison.


Level 1: High School

Employees at this education level have an average salary of 8,880 MAD.


Level 2: Certificate or Diploma

At this level, the average salary becomes 10,300 MAD, 16% more than the previous level.


Level 3: Bachelor's Degree

At this level, the average salary becomes 15,000 MAD, 46% more than the previous level.


Level 4: Master's Degree

At this level, the average salary becomes 18,500 MAD, 23% more than the previous level.



Is a Master's degree or an MBA worth it? Should you pursue higher education?

A Master's degree program or any post-graduate program in Morocco costs anywhere from 97,400 MAD to 292,000 MAD and lasts approximately two years. That is quite an investment.

You can't really expect any salary increases during the study period, assuming you already have a job. In most cases, a salary review is conducted once education is completed and the degree has been attained.

Many people pursue higher education as a tactic to switch to a higher-paying job. The numbers seem to support the theory. The average increase in compensation while changing jobs is approximately 10% more than the customary salary increment.

If you can afford the costs of higher education, the return on investment is definitely worth it. You should be able to recover the costs in roughly a year or so.


Typical Salary Difference by Education for Most Careers

Salary Comparison By Education Level
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Salary and Compensation Comparison By Gender / Customer Service Trainer / Morocco

Salary comparison by gender Morocco Customer Service Trainer monthly
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Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? For the people who work as Customer Service Trainer in Morocco, the average difference between the salary of male and female employees is 9%.

Male
13,500 MAD
Female-8%
12,400 MAD
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in Morocco for all Careers

Salary comparison by gender monthly Morocco
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Average Annual Salary Increment Percentage / Customer Service Trainer / Morocco

How much are annual salary increments in Morocco for individuals working as Customer Service Trainer? How often do employees get salary raises?

Individuals working as Customer Service Trainer in Morocco are likely to observe a salary increase of approximately 11% every 18 months. The national average annual increment for all professions combined is 9% granted to employees every 17 months.

Annual Salary Increment Rate Morocco Customer Service Trainer
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The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

Morocco / All Professions

Annual Salary Increment Rate Morocco
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The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency

The average salary increase in one year (12 months) in Morocco is 6%.

Worldwide Salary Raises: All Countries and All Jobs

World Average Annual Salary Increment
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Salary Packages and Schemes

Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.



Bonus and Incentive Rates / Customer Service Trainer / Morocco

How much and how often are bonuses being awarded?Annual Salary Bonus Rate Morocco Customer Service Trainer
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20% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 80% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 5% to 9% of their annual salary.

Received Bonus
80%
No Bonus
20%

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus, where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.


What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

Example:
A graphics designer working for a graphics designing company.

Example:
A graphic designer in the marketing department of a hospital.


Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Average Hourly Wage / Customer Service Trainer / Morocco


73 MAD per hour

The average hourly wage (pay per hour) for individuals working as Customer Service Trainer in Morocco is 73 MAD.This is the rate they get paid for every worked hour.


Hourly Wage = Annual Salary / ( 52 x 5 x 8 )

About The Hourly Pay Rate

The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

What is the minimum hourly rate of pay?

The minimum pay rate per hour for people working as Customer Service Trainer in Morocco is 35 MAD. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.

Salary comparison with similar jobs

Job TitleAverage Salary
Customer Service and Call Center-100%
Account Representative8,870 MAD-30%
Account Service Representative8,930 MAD-30%
Business Support Specialist12,100 MAD-5%
Call Center Advisor9,220 MAD-28%
Call Center Duty Manager13,200 MAD+4%
Call Center Manager23,400 MAD+84%
Call Center Quality Analyst13,900 MAD+9%
Call Center Representative7,480 MAD-41%
Call Center Scheduler8,810 MAD-31%
Call Center Scheduling Manager12,100 MAD-5%
Call Center Supervisor9,890 MAD-22%
Call Center Team Leader13,000 MAD+2%
Call Center Technology Specialist15,100 MAD+19%
Chatbot Copywriter12,900 MAD+1%
Chatbot Deployment Specialist13,300 MAD+5%
Chatbot Marketing Specialist16,300 MAD+28%
Chief Customer Experience and Success Officer27,700 MAD+120%
Client Engagement Specialest13,300 MAD+5%
Client Executive10,400 MAD-18%
Client Liaison Officer7,000 MAD-45%
Client Relations Manager27,100 MAD+110%
Client Relationship Executive22,700 MAD+78%
Client Relationship Manager26,300 MAD+110%
Client Service Analyst15,300 MAD+20%
Client Service Representative7,090 MAD-44%
Client Strategy Specialist14,700 MAD+16%
Contracts Specialist11,400 MAD-10%
Customer Care Officer6,980 MAD-45%
Customer Care Representative7,420 MAD-42%
Customer Center Supervisor8,630 MAD-32%
Customer Experience Analyst9,570 MAD-25%
Customer Experience Manager26,900 MAD+110%
Customer Experience Specialist16,100 MAD+27%
Customer Feedback and Insights Analyst16,900 MAD+33%
Customer Fulfillment Specialist15,400 MAD+21%
Customer Insights Analyst15,300 MAD+20%
Customer Journey Analyst20,500 MAD+61%
Customer Problem Manager15,200 MAD+19%
Customer Relations Manager26,100 MAD+110%
Customer Relations Specialist15,900 MAD+25%
Customer Relationship Management Implementation Consultant23,700 MAD+86%
Customer Retention Specialist22,600 MAD+78%
Customer Sales Representative7,580 MAD-40%
Customer Sales Support7,480 MAD-41%
Customer Service Administration9,330 MAD-27%
Customer Service Advisor15,700 MAD+23%
Customer Service Agent7,130 MAD-44%
Customer Service Associate7,450 MAD-41%
Customer Service Coordinator8,960 MAD-30%
Customer Service Country Manager28,300 MAD+120%
Customer Service Executive16,900 MAD+33%
Customer Service Manager26,500 MAD+110%
Customer Service Officer7,410 MAD-42%
Customer Service Operations Manager26,600 MAD+110%
Customer Service Quality Assurance Analyst24,700 MAD+94%
Customer Service Representative6,980 MAD-45%
Customer Service Sales Support7,110 MAD-44%
Customer Service Specialist7,020 MAD-45%
Customer Service Supervisor11,200 MAD-12%
Customer Service Team Leader16,400 MAD+29%
Customer Service Trainer12,700 MAD-0%
Customer Service Working Supervisor12,600 MAD-1%
Customer Solutions Representative15,600 MAD+23%
Customer Success Manager23,700 MAD+86%
Customer Success Specialist15,300 MAD+20%
Customer Support Agent7,290 MAD-43%
Dispute Resolution Specialist13,200 MAD+4%
Field Service Representative7,590 MAD-40%
Guest Relations Officer5,700 MAD-55%
Guest Service Agent5,730 MAD-55%
Inbound Call Center Representative6,950 MAD-45%
Inbound Sales Representative7,320 MAD-42%
Internet Banking Supervisor24,000 MAD+89%
Lead Administrator15,400 MAD+21%
Live Chat Agent8,280 MAD-35%
Logistics Coordinator7,880 MAD-38%
Onboarding Specialist15,700 MAD+23%
Operations Support Manager21,400 MAD+68%
Real Time Analyst13,800 MAD+8%
Regional Account Manager24,800 MAD+95%
Remote Customer Service Representative10,400 MAD-18%
Remote Customer Support Agent9,850 MAD-23%
Service Administrator11,700 MAD-8%
Service Delivery Manager25,800 MAD+100%
Service Writer6,140 MAD-52%
Social Media Customer Support Specialist13,900 MAD+9%
Sourcing Assistant5,070 MAD-60%
Telephone Operator5,440 MAD-57%
User Experience Researcher17,000 MAD+34%
Vendor Administration Specialist9,220 MAD-28%
Voice Of The Customer Analyst14,600 MAD+15%
Workforce Manager14,900 MAD+17%

Government vs Private Sector Salary Comparison

Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in Morocco is 8% on average across all career fields.

Private Sector
18,600 MAD
Public Sector+8%
20,100 MAD
Percentage increase and decrease are relative to the previous value

Salary Statistics and Calculation Guide

What is considered to be a good and competitive salary for the job title Customer Service Trainer in Morocco?

A good and competitive compensation would range anywhere between 12,000 MAD and 13,700 MAD. This is a very rough estimate. Experience and education play a very huge part in the final earnings.

Gross Salary (before tax) and Net Salary (after tax)

All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

Base / Basic Salary

The base salary for a careers like Customer Service Trainer in Morocco ranges from 6,110 MAD to 9,740 MAD. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.


What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary


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