Call Center Representative Average Salary in Namibia 2024

How much money does a person working as Call Center Representative make in Namibia?

Average Monthly Salary

6,740 NAD

( 80,900 NAD yearly)

LOW
3,240
NAD AVERAGE
6,740
NAD HIGH
10,600
NAD

Call Center Representative Pay Scale and Salaries in Namibia

Salary Structure and Pay Scale Comparison

5% of people earn
6,300 NAD or more

10% of people earn
5,550 to 6,300 NAD

20% of people earn
3,900 NAD or less

65% of people earn
3,900 to 5,550 NAD

Minimum Salary 3,240 NAD

Median 6,340 NAD

Maximum 10,600 NAD

Median Salary, maximum and minimum salary, minimum wage, starting salary, and the salary range

• Salary Range, Minimum Wage, and Starting Salary

  Salaries for the position Call Center Representative in Namibia range from 3,240 NAD (starting salary) to 10,600 NAD (maximum salary). It should be noted that the given figure is not the legally mandated minimum wage; rather, it represents the lowest figure reported in a salary survey that included thousands of participants and professionals from all regions of the country.

• Median Salary

  With a median salary of 6,340 NAD, half of the professionals who work as Call Center Representative in Namibia earn less than this amount, and the other half earn more. The median salary denotes the middle value of salaries. Ideally, you would want to belong to the group earning more than the median salary, located on the right side of the salary distribution graph.

• Percentiles and Salary Scale

  The median is closely associated with two other values known as the 25th and 75th percentiles. By examining the salary distribution chart, it can be determined that 25% of professionals employed as Call Center Representative in Namibia earn less than 5,160 NAD, while 75% earn more. Similarly, the chart shows that 75% earn less than 7,270 NAD while 25% earn more.

• Pay Scale Structure

  To provide a better understanding of expected salaries, we categorized the frequently occurring salaries into different ranges. This approach provides a more precise representation of salary distribution for the job title Call Center Representative in Namibia compared to simply calculating the average. The majority of reported salaries, approximately 65%, fall within the range of 3,900 NAD to 5,550 NAD. About 20% of salaries are below the 3,900 NAD mark, while 10% fall within the range of 5,550 NAD to 6,300 NAD. Only 5% of individuals have salaries exceeding 6,300 NAD.

Salary Comparison by Years of Experience / Call Center Representative / Namibia

How do experience and age affect pay?

The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage. We broke down salaries by experience level for people working as Call Center Representative and this is what we found.

Employees with less than two years of experience earn approximately 3,790 NAD.

While someone with an experience level between two and five years is expected to earn 5,370 NAD, 42% more than someone with less than two year's experience.

Moving forward, an experience level between five and ten years lands a salary of 7,060 NAD, 31% more than someone with two to five years of experience.

Additionally, professionals whose expertise span anywhere between ten and fifteen years get a salary equivalent to 8,680 NAD, 23% more than someone with five to ten years of experience.

If the experience level is between fifteen and twenty years, then the expected wage is 9,230 NAD, 6% more than someone with ten to fifteen years of experience.

Lastly, employees with more than twenty years of professional experience get a salary of 10,100 NAD, 10% more than people with fifteen to twenty years of experience.

Typical Salary Progress for Most Careers

Salary Comparison By Education / Call Center Representative / Namibia

How do education levels affect salaries?

Displayed below is the average salary variance between different education levels of professionals working as Call Center Representative.

We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down salaries by education level for the position Call Center Representative in order to make a comparison.

Level 1: High School

Employees at this education level have an average salary of 4,710 NAD.

Level 2: Certificate or Diploma

At this level, the average salary becomes 6,910 NAD, 47% more than the previous level.

Level 3: Bachelor's Degree

At this level, the average salary becomes 9,260 NAD, 34% more than the previous level.

Typical Salary Difference by Education for Most Careers

Salary and Compensation Comparison By Gender / Call Center Representative / Namibia

Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? For the people who work as Call Center Representative in Namibia, the average difference between the salary of male and female employees is 6%.

Salary Comparison By Gender in Namibia for all Careers

Average Annual Salary Increment Percentage / Call Center Representative / Namibia

How much are annual salary increments in Namibia for individuals working as Call Center Representative? How often do employees get salary raises?

Individuals working as Call Center Representative in Namibia are likely to observe a salary increase of approximately 5% every 29 months. The national average annual increment for all professions combined is 4% granted to employees every 29 months.

Namibia / All Professions

The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency

Worldwide Salary Raises: All Countries and All Jobs

Bonus and Incentive Rates / Call Center Representative / Namibia

How much and how often are bonuses being awarded?

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62% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 38% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 3% to 6% of their annual salary.

Received Bonus		38%
No Bonus		62%

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus, where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.

What makes a position worthy of good bonuses and a high salary?

Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Average Hourly Wage / Call Center Representative / Namibia

39 NAD per hour

The average hourly wage (pay per hour) for individuals working as Call Center Representative in Namibia is 39 NAD.This is the rate they get paid for every worked hour.

About The Hourly Pay Rate

The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

What is the minimum hourly rate of pay?

The minimum pay rate per hour for people working as Call Center Representative in Namibia is 19 NAD. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.

Salary comparison with similar jobs

Customer Service and Call Center		-100%
Account Representative	7,450 NAD	+10%
Account Service Representative	8,140 NAD	+21%
Business Support Specialist	10,600 NAD	+57%
Call Center Advisor	8,720 NAD	+29%
Call Center Duty Manager	11,200 NAD	+66%
Call Center Manager	20,900 NAD	+210%
Call Center Quality Analyst	12,900 NAD	+91%
Call Center Representative	6,390 NAD	-5%
Call Center Scheduler	7,440 NAD	+10%
Call Center Scheduling Manager	11,300 NAD	+68%
Call Center Supervisor	8,700 NAD	+29%
Call Center Team Leader	11,000 NAD	+63%
Call Center Technology Specialist	13,000 NAD	+93%
Chatbot Copywriter	11,600 NAD	+72%
Chatbot Deployment Specialist	12,000 NAD	+78%
Chatbot Marketing Specialist	14,800 NAD	+120%
Chief Customer Experience and Success Officer	25,700 NAD	+280%
Client Engagement Specialest	11,700 NAD	+73%
Client Executive	9,140 NAD	+36%
Client Liaison Officer	6,320 NAD	-6%
Client Relations Manager	22,700 NAD	+240%
Client Relationship Executive	20,100 NAD	+200%
Client Relationship Manager	22,900 NAD	+240%
Client Service Analyst	13,600 NAD	+100%
Client Service Representative	6,710 NAD	-1%
Client Strategy Specialist	13,100 NAD	+94%
Contracts Specialist	10,300 NAD	+53%
Customer Care Officer	6,350 NAD	-6%
Customer Care Representative	6,370 NAD	-6%
Customer Center Supervisor	7,980 NAD	+18%
Customer Experience Analyst	8,490 NAD	+26%
Customer Experience Manager	24,200 NAD	+260%
Customer Experience Specialist	14,300 NAD	+110%
Customer Feedback and Insights Analyst	15,600 NAD	+130%
Customer Fulfillment Specialist	13,700 NAD	+100%
Customer Insights Analyst	13,700 NAD	+100%
Customer Journey Analyst	17,200 NAD	+160%
Customer Problem Manager	14,000 NAD	+110%
Customer Relations Manager	24,000 NAD	+260%
Customer Relations Specialist	14,200 NAD	+110%
Customer Relationship Management Implementation Consultant	22,000 NAD	+230%
Customer Retention Specialist	19,000 NAD	+180%
Customer Sales Representative	6,330 NAD	-6%
Customer Sales Support	6,910 NAD	+2%
Customer Service Administration	7,830 NAD	+16%
Customer Service Advisor	14,600 NAD	+120%
Customer Service Agent	6,630 NAD	-2%
Customer Service Associate	6,220 NAD	-8%
Customer Service Coordinator	7,560 NAD	+12%
Customer Service Country Manager	26,500 NAD	+290%
Customer Service Executive	16,100 NAD	+140%
Customer Service Manager	24,300 NAD	+260%
Customer Service Officer	6,290 NAD	-7%
Customer Service Operations Manager	24,900 NAD	+270%
Customer Service Quality Assurance Analyst	20,900 NAD	+210%
Customer Service Representative	6,680 NAD	-1%
Customer Service Sales Support	6,040 NAD	-10%
Customer Service Specialist	6,610 NAD	-2%
Customer Service Supervisor	10,200 NAD	+51%
Customer Service Team Leader	14,200 NAD	+110%
Customer Service Trainer	12,300 NAD	+82%
Customer Service Working Supervisor	10,800 NAD	+60%
Customer Solutions Representative	14,800 NAD	+120%
Customer Success Manager	22,000 NAD	+230%
Customer Success Specialist	13,800 NAD	+100%
Customer Support Agent	6,260 NAD	-7%
Dispute Resolution Specialist	11,600 NAD	+72%
Field Service Representative	7,210 NAD	+7%
Guest Relations Officer	5,240 NAD	-22%
Guest Service Agent	5,180 NAD	-23%
Inbound Call Center Representative	6,190 NAD	-8%
Inbound Sales Representative	6,760 NAD	+0%
Internet Banking Supervisor	19,900 NAD	+200%
Lead Administrator	14,100 NAD	+110%
Live Chat Agent	7,510 NAD	+11%
Logistics Coordinator	7,500 NAD	+11%
Onboarding Specialist	14,000 NAD	+110%
Operations Support Manager	19,900 NAD	+200%
Real Time Analyst	13,200 NAD	+96%
Regional Account Manager	21,900 NAD	+220%
Remote Customer Service Representative	9,040 NAD	+34%
Remote Customer Support Agent	9,490 NAD	+41%
Service Administrator	10,800 NAD	+60%
Service Delivery Manager	21,800 NAD	+220%
Service Writer	5,330 NAD	-21%
Social Media Customer Support Specialist	12,700 NAD	+88%
Sourcing Assistant	4,880 NAD	-28%
Telephone Operator	4,920 NAD	-27%
User Experience Researcher	14,300 NAD	+110%
Vendor Administration Specialist	8,620 NAD	+28%
Voice Of The Customer Analyst	12,800 NAD	+90%
Workforce Manager	13,300 NAD	+97%

Government vs Private Sector Salary Comparison

Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in Namibia is 7% on average across all career fields.

Salary Statistics and Calculation Guide

What is considered to be a good and competitive salary for the job title Call Center Representative in Namibia?

A good and competitive compensation would range anywhere between 6,340 NAD and 7,270 NAD. This is a very rough estimate. Experience and education play a very huge part in the final earnings.

Gross Salary (before tax) and Net Salary (after tax)

All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

Base / Basic Salary

The base salary for a careers like Call Center Representative in Namibia ranges from 3,240 NAD to 5,160 NAD. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.