Call Center Team Leader Average Salary in Netherlands 2023
How much money does a Call Center Team Leader make in Netherlands?
LOW
1,760
EUR AVERAGE
3,270
EUR HIGH
4,930
EUR
A person working as a Call Center Team Leader in Netherlands typically earns around 3,270 EUR per month. Salaries range from 1,760 EUR (lowest) to 4,930 EUR (highest).
This is the average monthly salary including housing, transport, and other benefits. Call Center Team Leader salaries vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.
Call Center Team Leader Salary Distribution in Netherlands
The median, the maximum, the minimum, and the range
Salary Range
Call Center Team Leader salaries in Netherlands range from 1,760 EUR per month (minimum salary) to 4,930 EUR per month (maximum salary).
Median Salary
The median salary is 3,010 EUR per month, which means that half (50%) of people working as Call Center Team Leader(s) are earning less than 3,010 EUR while the other half are earning more than 3,010 EUR. The median represents the middle salary value. Generally speaking, you would want to be on the right side of the graph with the group earning more than the median salary.
Percentiles
Closely related to the median are two values: the 25th and the 75th percentiles. Reading from the salary distribution diagram, 25% of Call Center Team Leader(s) are earning less than 2,150 EUR while 75% of them are earning more than 2,150 EUR. Also from the diagram, 75% of Call Center Team Leader(s) are earning less than 3,650 EUR while 25% are earning more than 3,650 EUR.
What is the difference between the median and the average salary?
Both are indicators. If your salary is higher than both of the average and the median then you are doing very well. If your salary is lower than both, then many people are earning more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary
Call Center Team Leader Salary Comparison by Years of Experience
How does experience and age affect your pay?
The experience level is the most important factor in determining the salary. Naturally the more years of experience the higher your wage. We broke down Call Center Team Leader salaries by experience level and this is what we found.
A Call Center Team Leader with less than two years of experience makes approximately 2,050 EUR per month.
While someone with an experience level between two and five years is expected to earn 2,590 EUR per month, 26% more than someone with less than two year's experience.
Moving forward, an experience level between five and ten years lands a salary of 3,410 EUR per month, 32% more than someone with two to five years of experience.
Additionally, Call Center Team Leader(s) whose expertise span anywhere between ten and fifteen years get a salary equivalent to 4,010 EUR per month, 18% more than someone with five to ten years of experience.
If the experience level is between fifteen and twenty years, then the expected wage is 4,440 EUR per month, 11% more than someone with ten to fifteen years of experience.
Lastly, employees with more than twenty years of professional experience get a salary of 4,730 EUR per month, 6% more than people with fifteen to twenty years of experience.
Call Center Team Leader average salary change by experience in Netherlands
| 0 - 2 Years | 2,050 EUR | |
| 2 - 5 Years | +26% | 2,590 EUR |
| 5 - 10 Years | +32% | 3,410 EUR |
| 10 - 15 Years | +18% | 4,010 EUR |
| 15 - 20 Years | +11% | 4,440 EUR |
| 20+ Years | +6% | 4,730 EUR |
Typical Salary Progress for Most Careers
Call Center Team Leader Salary Comparison By Education
How do education levels affect salaries?
Displayed below is the average salary difference between different Call Center Team Leader(s) who have the same experience but different education levels.
We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down Call Center Team Leader salaries by education level in order to make a comparison.
When the education level is High School, the average salary of a Call Center Team Leader is 2,490 EUR per month.
While someone with a Certificate or Diploma gets a salary of 2,810 EUR per month, 13% more than someone having a High School degree.
A Bachelor's Degree gets its holder an average salary of 3,700 EUR per month, 32% more than someone with a Certificate or Diploma.
Professionals who hold a Master's Degree are rewarded with an average salary of 4,580 EUR per month, 24% more than someone with Bachelor's Degree.
Call Center Team Leader average salary difference by education level in Netherlands
| High School | 2,490 EUR | |
| Certificate or Diploma | +13% | 2,810 EUR |
| Bachelor's Degree | +32% | 3,700 EUR |
| Master's Degree | +24% | 4,580 EUR |
Is a Master's degree or an MBA worth it? Should you pursue higher education?
A Master's degree program or any post-graduate program in Netherlands costs anywhere from 24,400 Euro(s) to 73,300 Euro(s) and lasts approximately two years. That is quite an investment.
You can't really expect any salary increases during the study period, assuming you already have a job. In most cases, a salary review is conducted once education is completed and the degree has been attained.
Many people pursue higher education as a tactic to switch into a higher paying job. The numbers seem to support the thoery. The average increase in compensation while changing jobs is approximately 10% more than the customary salary increment.
If you can afford the costs of higher education, the return on investment is definitely worth it. You should be able to recover the costs in roughly a year or so.
Typical Salary Difference by Education for Most Careers
Call Center Team Leader Salary Comparison By Gender
Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? Male Call Center Team Leader employees in Netherlands earn 4% more than their female counterparts on average.
| Male | 3,340 EUR | |
| Female | -4% | 3,190 EUR |
Salary Comparison By Gender in Netherlands for all Careers
Call Center Team Leader Average Annual Salary Increment Percentage in Netherlands
How much are annual salary increments in Netherlands for Call Center Team Leader(s)? How often do employees get salary raises?
Call Center Team Leader
Call Center Team Leader(s) in Netherlands are likely to observe a salary increase of approximately 11% every 16 months. The national average annual increment for all professions combined is 9% granted to employees every 15 months.
Netherlands / All Professions
The term 'Annual Salary Increase' usually refers to the increase in 12 calendar month period, but because it is rarely that people get their salaries reviewed exactly on the one year mark, it is more meaningful to know the frequency and the rate at the time of the increase.
How to calculate the salary increment percentage?
The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 ÷ Increase Frequency
Annual Increment Rate By Industry 2022
| Banking | 8% | |
| Energy | 7% | |
| Information Technology | 6% | |
| Healthcare | 5% | |
| Travel | 4% | |
| Construction | 3% | |
| Education | 2% |
Listed above are the average annual increase rates for each industry in Netherlands for the year 2022. Companies within thriving industries tend to provide higher and more frequent raises. Exceptions do exist, but generally speaking, the situation of any company is closely related to the economic situation in the country or region. These figures tend to change frequently.
Worldwide Salary Raises: All Countries and All Jobs
Call Center Team Leader Bonus and Incentive Rates in Netherlands
How much and how often are bonuses being awarded?
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A Call Center Team Leader is considered to be a moderate bonus-based job due to the generally limited involvement in direct revenue generation, with exceptions of course. The people who get the highest bonuses are usually somehow involved in the revenue generation cycle.
48% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 52% said that they received at least one form of monetary bonus.
Those who got bonuses reported rates ranging from 4% to 5% of their annual salary.
| Received Bonus | 52% | |
| No Bonus | 48% |
Types of Bonuses Considered
Individual Performance-Based BonusesThe most standard form of bonus where the employee is awarded based on their exceptional performance.
Company Performance BonusesOccasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.
Goal-Based BonusesGranted upon achieving an important goal or milestone.
Holiday / End of Year BonusesThese types of bonuses are given without a reason and usually resemble an appreciation token.
Bonuses Are Not Commissions!
People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.
What makes a position worthy of good bonuses and a high salary?
The main two types of jobs | |
| Revenue Generators | Supporting Cast |
Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business. | Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations. |
Example: | Example: |
Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.
Bonus Comparison by Seniority Level
Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.
Call Center Team Leader Average Hourly Wage in Netherlands
19 EUR per hourThe average hourly wage (pay per hour) in Netherlands is 19 EUR. This means that the average Call Center Team Leader in Netherlands earns approximately 19 EUR for every worked hour.
The hourly wage is the salary paid in one worked hour. Usually jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fix amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.
Call Center Team Leader VS Other Jobs
The average salary for Call Center Team Leader is 4% less than that of Customer Service and Call Center. Also, Customer Service and Call Center salaries are 31% less than those of All Jobs.
Salary comparison with similar jobs
| Job Title | Average Salary |
| Business Support Specialist | 2,960 EUR |  -9% |
| Call Center Advisor | 2,400 EUR | -27% |
| Call Center Manager | 5,810 EUR |  +78% |
| Call Center Quality Analyst | 3,740 EUR | +14% |
| Call Center Representative | 1,970 EUR | -40% |
| Call Center Scheduler | 2,240 EUR | -31% |
| Call Center Scheduling Manager | 3,030 EUR | -7% |
| Call Center Supervisor | 2,710 EUR | -17% |
| Call Center Team Leader | 3,270 EUR | +0% |
| Client Engagement Specialest | 3,580 EUR | +10% |
| Client Executive | 2,580 EUR | -21% |
| Client Liaison Officer | 1,880 EUR | -42% |
| Client Relations Manager | 6,520 EUR | +100% |
| Client Service Analyst | 3,780 EUR | +16% |
| Client Service Representative | 1,880 EUR | -42% |
| Client Strategy Specialist | 4,050 EUR | +24% |
| Contracts Specialist | 2,940 EUR | -10% |
| Customer Care Representative | 1,980 EUR | -39% |
| Customer Experience Analyst | 2,420 EUR | -26% |
| Customer Experience Manager | 6,700 EUR | +110% |
| Customer Experience Specialist | 4,000 EUR | +22% |
| Customer Fulfillment Specialist | 3,850 EUR | +18% |
| Customer Insights Analyst | 3,840 EUR | +18% |
| Customer Problem Manager | 4,010 EUR | +23% |
| Customer Service Advisor | 3,850 EUR | +18% |
| Customer Service Associate | 1,880 EUR | -42% |
| Customer Service Executive | 4,320 EUR | +32% |
| Customer Service Manager | 6,620 EUR | +100% |
| Customer Service Officer | 1,930 EUR | -41% |
| Customer Service Representative | 1,890 EUR | -42% |
| Customer Service Supervisor | 2,980 EUR | -9% |
| Customer Service Team Leader | 4,270 EUR | +31% |
| Customer Service Trainer | 3,380 EUR | +3% |
| Customer Success Manager | 6,290 EUR | +93% |
| Customer Success Specialist | 3,890 EUR | +19% |
| Dispute Resolution Specialist | 3,210 EUR | -2% |
| Guest Service Agent | 1,560 EUR | -52% |
| Inbound Sales Representative | 1,850 EUR | -43% |
| Internet Banking Supervisor | 5,670 EUR | +74% |
| Logistics Coordinator | 2,100 EUR | -36% |
| Operations Support Manager | 5,190 EUR | +59% |
| Real Time Analyst | 3,570 EUR | +9% |
| Regional Account Manager | 5,990 EUR | +83% |
| Service Delivery Manager | 6,290 EUR | +93% |
| Service Writer | 1,700 EUR | -48% |
| Sourcing Assistant | 1,430 EUR | -56% |
| Telephone Operator | 1,490 EUR | -54% |
| Vendor Administration Specialist | 2,340 EUR | -28% |
| Workforce Manager | 3,740 EUR | +14% |
Salary Comparison By City
| City | Average Salary |
| Almere | 3,170 EUR |
| Amsterdam | 3,590 EUR |
| Breda | 2,830 EUR |
| Eindhoven | 3,200 EUR |
| Groningen | 3,150 EUR |
| Nijmegen | 2,820 EUR |
| Rotterdam | 3,580 EUR |
| s-Gravenhage | 3,230 EUR |
| Tilburg | 3,190 EUR |
| Utrecht | 3,220 EUR |
Government vs Private Sector Salary Comparison
Where can you get paid more, working for a private company or for the government? Public sector employees in Netherlands earn 5% more than their private sector counterparts on average across all sectors.
| Private Sector | 4,770 EUR | |
| Public Sector | +5% | 5,010 EUR |
