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Call Center Team Leader Average Salary in Netherlands 2023

How much money does a person working as Call Center Team Leader make in Netherlands?

Average Monthly Salary
3,270 EUR
( 39,200 EUR yearly)


A person working as Call Center Team Leader in Netherlands typically earns around 3,270 EUR per month. Salaries range from 1,760 EUR (lowest) to 4,930 EUR (highest).

This is the average monthly salary including housing, transport, and other benefits. Call Center Team Leader salaries vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.

Call Center Team Leader Pay Scale and Salaries in Netherlands

Median and salary distribution Netherlands Call Center Team Leader monthly
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Salary Structure and Pay Scale Comparison

5% of people earn
2,910 EUR or more
10% of people earn
2,610 to 2,910 EUR
20% of people earn
1,940 EUR or less
65% of people earn
1,940 to 2,610 EUR
Minimum Salary
1,760 EUR
2,920 EUR
4,930 EUR

Median Salary, maximum and minimum salary, minimum wage, starting salary, and the salary range

  • Salary Range, Minimum Wage, and Starting Salary

    Call Center Team Leader salaries in Netherlands range from 1,760 EUR per month (starting salary) to 4,930 EUR per month (maximum salary). This is not the minimum wage as per the law, only the lowest reported number in the salary survey that had thousands of participants and professionals from all over the country.

  • Median Salary

    The median salary is 2,920 EUR per month, which means that half (50%) of people working as Call Center Team Leader(s) are earning less than 2,920 EUR while the other half are earning more than 2,920 EUR. The median represents the middle salary value. Generally speaking, you would want to be on the right side of the graph with the group earning more than the median salary.

  • Percentiles and Salary Scale

    Closely related to the median are two values: the 25th and the 75th percentiles. Reading from the salary distribution diagram, 25% of Call Center Team Leader(s) are earning less than 2,440 EUR while 75% of them are earning more than 2,440 EUR. Also from the diagram, 75% of Call Center Team Leader(s) are earning less than 3,300 EUR while 25% are earning more than 3,300 EUR.

  • Pay Scale Structure

    We grouped the most common and recurring salaries into brackets to give more insight into what salary to expect. This method is more accurate than just the average salary and gives more insights on how salaries are actually distributed. Around 65% of all reported figures are in the range 1,940 EUR to 2,610 EUR. Approximatly 20% fall under the 1,940 EUR cap. Ten percent of wages are from 2,610 EUR to 2,910 EUR. Only 5% of people grossed 2,910 EUR or more.

Call Center Team Leader Salary Comparison by Years of Experience

How does experience and age affect your pay?

Call Center Team Leader average salary change by experience in Netherlands

0 - 2 Years
2,050 EUR
2 - 5 Years+26%
2,590 EUR
5 - 10 Years+32%
3,410 EUR
10 - 15 Years+18%
4,010 EUR
15 - 20 Years+11%
4,440 EUR
20+ Years+6%
4,730 EUR
Percentage increase and decrease are relative to the previous value
Salary comparison by years of experience monthly Netherlands Call Center Team Leader
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The experience level is the most important factor in determining the salary. Naturally the more years of experience the higher your wage. We broke down Call Center Team Leader salaries by experience level and this is what we found.

Employees with less than two years of experience makes approximately 2,050 EUR per month.

While someone with an experience level between two and five years is expected to earn 2,590 EUR per month, 26% more than someone with less than two year's experience.

Moving forward, an experience level between five and ten years lands a salary of 3,410 EUR per month, 32% more than someone with two to five years of experience.

On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.

Additionally, Call Center Team Leader whose expertise span anywhere between ten and fifteen years get a salary equivalent to 4,010 EUR per month, 18% more than someone with five to ten years of experience.

If the experience level is between fifteen and twenty years, then the expected wage is 4,440 EUR per month, 11% more than someone with ten to fifteen years of experience.

Lastly, employees with more than twenty years of professional experience get a salary of 4,730 EUR per month, 6% more than people with fifteen to twenty years of experience.

Typical Salary Progress for Most Careers

Salary Comparison By Experience Level
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Call Center Team Leader Salary Comparison By Education

How do education levels affect salaries?

Displayed below is the average salary difference between different Call Center Team Leader(s) who have the same experience but different education levels.

Call Center Team Leader average salary difference by education level in Netherlands

High School
2,490 EUR
Certificate or Diploma+13%
2,810 EUR
Bachelor's Degree+32%
3,700 EUR
Master's Degree+24%
4,580 EUR
Percentage increase and decrease are relative to the previous value
Salary comparison by education level monthly Netherlands Call Center Team Leader
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We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down Call Center Team Leader salaries by education level in order to make a comparison.

When the education level is High School, the average salary is 2,490 EUR per month.

While someone with a Certificate or Diploma gets a salary of 2,810 EUR per month, 13% more than someone having a High School degree.

People with Bachelor's Degree have an average salary of 3,700 EUR per month, 32% more than someone with a Certificate or Diploma.

Professionals who hold a Master's Degree are rewarded with an average salary of 4,580 EUR per month, 24% more than someone with Bachelor's Degree.

Is a Master's degree or an MBA worth it? Should you pursue higher education?

A Master's degree program or any post-graduate program in Netherlands costs anywhere from 24,400 Euro(s) to 73,300 Euro(s) and lasts approximately two years. That is quite an investment.

You can't really expect any salary increases during the study period, assuming you already have a job. In most cases, a salary review is conducted once education is completed and the degree has been attained.

Many people pursue higher education as a tactic to switch into a higher paying job. The numbers seem to support the thoery. The average increase in compensation while changing jobs is approximately 10% more than the customary salary increment.

If you can afford the costs of higher education, the return on investment is definitely worth it. You should be able to recover the costs in roughly a year or so.

Typical Salary Difference by Education for Most Careers

Salary Comparison By Education Level
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Salary and Compensation Comparison By Gender - Call Center Team Leader

Salary comparison by gender Netherlands Call Center Team Leader monthly
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Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? Male Call Center Team Leader employees in Netherlands earn 4% more than their female counterparts on average.

3,340 EUR
3,190 EUR
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in Netherlands for all Careers

Salary comparison by gender monthly Netherlands
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Call Center Team Leader Average Annual Salary Increment Percentage in Netherlands

How much are annual salary increments in Netherlands for Call Center Team Leader(s)? How often do employees get salary raises?

Call Center Team Leader

Call Center Team Leader(s) in Netherlands are likely to observe a salary increase of approximately 11% every 16 months. The national average annual increment for all professions combined is 9% granted to employees every 15 months.

Annual Salary Increment Rate Netherlands Call Center Team Leader
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The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

Netherlands / All Professions

Annual Salary Increment Rate Netherlands
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The term 'Annual Salary Increase' usually refers to the increase in 12 calendar month period, but because it is rarely that people get their salaries reviewed exactly on the one year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 ÷ Increase Frequency

The average salary increase in one year (12 months) in Netherlands is 7%.

Annual Increment Rate By Industry 2022

Information Technology

Listed above are the average annual increase rates for each industry in Netherlands for the year 2022. Companies within thriving industries tend to provide higher and more frequent raises. Exceptions do exist, but generally speaking, the situation of any company is closely related to the economic situation in the country or region. These figures tend to change frequently.

Worldwide Salary Raises: All Countries and All Jobs

World Average Annual Salary Increment
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Salary Packages and Schemes

Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.

Call Center Team Leader Bonus and Incentive Rates in Netherlands

How much and how often are bonuses being awarded?Annual Salary Bonus Rate Netherlands Call Center Team Leader
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"Call Center Team Leader" is considered to be a moderate bonus-based job. The people who get the highest bonuses are usually somehow involved in the revenue generation cycle.

48% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 52% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 4% to 5% of their annual salary.

Received Bonus
No Bonus

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.

What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

A graphics designer working for a graphics designing company.

A graphic designer in the marketing department of a hospital.

Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Call Center Team Leader Salary Trend and Forecast in Netherlands

How are Call Center Team Leader salaries changing over time? Listed below is a chart that shows the average salary in recent years.

Average Salary 2019
2,980 EUR
Average Salary 2020+2%
3,030 EUR
Average Salary 2021+2%
3,100 EUR
Average Salary 2022+3%
3,180 EUR
Percentage increase and decrease are relative to the previous value

Call Center Team Leader salaries in Netherlands are on the rise in the year 2023 based on recent submitted salaries and reports. As displayed in the chart, salaries in 2022 are 3% higher than those of 2021. The trend suggests a slow yet continuous increase in pay in 2024 and future years. These numbers may vary from industry to another.

Salary trends and forecast monthly Netherlands Call Center Team Leader
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Call Center Team Leader Average Hourly Wage in Netherlands

19 EUR per hour

The average hourly wage (pay per hour) in Netherlands is 19 EUR. This means that the average Call Center Team Leader in Netherlands earns approximately 19 EUR for every worked hour.

Hourly Wage = Annual Salary ÷ ( 52 x 5 x 8 )

About The Hourly Pay Rate

The hourly wage is the salary paid in one worked hour. Usually jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fix amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

What is the minimum hourly rate of pay?

The minimum pay rate per hour for 'Call Center Team Leader' in Netherlands is 10 EUR. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.

Call Center Team Leader VS Other Jobs

3,270 EUR
3,390 EUR
4,880 EUR
Average Salary
Call Center Team Leader
Average Salary
Customer Service and Call Center
Average Salary
All Jobs

The average salary for Call Center Team Leader is 4% less than that of Customer Service and Call Center. Also, Customer Service and Call Center salaries are 31% less than those of All Jobs.

Salary Comparison Between Call Center Team Leader and Customer Service and Call Center monthly Netherlands
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Salary comparison with similar jobs

Job TitleAverage Salary
Business Support Specialist2,960 EUR-9%
Call Center Advisor2,400 EUR-27%
Call Center Manager5,810 EUR+78%
Call Center Quality Analyst3,740 EUR+14%
Call Center Representative1,970 EUR-40%
Call Center Scheduler2,240 EUR-31%
Call Center Scheduling Manager3,030 EUR-7%
Call Center Supervisor2,710 EUR-17%
Call Center Team Leader3,270 EUR+0%
Client Engagement Specialest3,580 EUR+10%
Client Executive2,580 EUR-21%
Client Liaison Officer1,880 EUR-42%
Client Relations Manager6,520 EUR+100%
Client Service Analyst3,780 EUR+16%
Client Service Representative1,880 EUR-42%
Client Strategy Specialist4,050 EUR+24%
Contracts Specialist2,940 EUR-10%
Customer Care Representative1,980 EUR-39%
Customer Experience Analyst2,420 EUR-26%
Customer Experience Manager6,700 EUR+110%
Customer Experience Specialist4,000 EUR+22%
Customer Fulfillment Specialist3,850 EUR+18%
Customer Insights Analyst3,840 EUR+18%
Customer Problem Manager4,010 EUR+23%
Customer Service Advisor3,850 EUR+18%
Customer Service Associate1,880 EUR-42%
Customer Service Executive4,320 EUR+32%
Customer Service Manager6,750 EUR+110%
Customer Service Officer1,930 EUR-41%
Customer Service Representative1,890 EUR-42%
Customer Service Supervisor2,980 EUR-9%
Customer Service Team Leader4,270 EUR+31%
Customer Service Trainer3,380 EUR+3%
Customer Success Manager6,290 EUR+93%
Customer Success Specialist3,890 EUR+19%
Dispute Resolution Specialist3,210 EUR-2%
Guest Service Agent1,560 EUR-52%
Inbound Sales Representative1,850 EUR-43%
Internet Banking Supervisor5,670 EUR+74%
Logistics Coordinator2,100 EUR-36%
Operations Support Manager5,190 EUR+59%
Real Time Analyst3,570 EUR+9%
Regional Account Manager5,990 EUR+83%
Service Delivery Manager6,290 EUR+93%
Service Writer1,700 EUR-48%
Sourcing Assistant1,430 EUR-56%
Telephone Operator1,490 EUR-54%
Vendor Administration Specialist2,340 EUR-28%
Workforce Manager3,740 EUR+14%

Salary Comparison By City

CityAverage Salary
Almere3,170 EUR
Amsterdam3,590 EUR
Breda2,830 EUR
Eindhoven3,200 EUR
Groningen3,150 EUR
Nijmegen2,820 EUR
Rotterdam3,580 EUR
s-Gravenhage3,230 EUR
Tilburg3,190 EUR
Utrecht3,220 EUR

Government vs Private Sector Salary Comparison

Where can you get paid more, working for a private company or for the government? Public sector employees in Netherlands earn 5% more than their private sector counterparts on average across all sectors.

Private Sector
4,770 EUR
Public Sector+5%
5,010 EUR
Percentage increase and decrease are relative to the previous value

Salary Statistics and Calculation Guide

What is considered to be a good and competitive salary for Call Center Team Leader in Netherlands?

A good and competitive compensation would range anywhere between 2,920 EUR and 3,300 EUR. This is a very rough estimate and your experience and education will play a very huge part into your final earnings.

Gross Salary (before tax) and Net Salary (after tax)

All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salart after tax for every career.

Base / Basic Salary

The base salary for Call Center Team Leader in Netherlands is ranges from 2,440 EUR to 3,300 EUR. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range in a grain of salt.

What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both of the average and the median then you are doing very well. If your salary is lower than both, then many people are earning more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary

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