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Customer Service Representative Average Salary in Netherlands 2023

How much money does a Customer Service Representative make in Netherlands?

Average Monthly Salary
1,890 EUR
( 22,700 EUR yearly)


A person working as a Customer Service Representative in Netherlands typically earns around 1,890 EUR per month. Salaries range from 990 EUR (lowest) to 2,900 EUR (highest).

This is the average monthly salary including housing, transport, and other benefits. Customer Service Representative salaries vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.

Customer Service Representative Salary Distribution in Netherlands

Median and salary distribution monthly Netherlands Customer Service Representative
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The median, the maximum, the minimum, and the range

  • Salary Range

    Customer Service Representative salaries in Netherlands range from 990 EUR per month (minimum salary) to 2,900 EUR per month (maximum salary).

  • Median Salary

    The median salary is 1,820 EUR per month, which means that half (50%) of people working as Customer Service Representative(s) are earning less than 1,820 EUR while the other half are earning more than 1,820 EUR. The median represents the middle salary value. Generally speaking, you would want to be on the right side of the graph with the group earning more than the median salary.

  • Percentiles

    Closely related to the median are two values: the 25th and the 75th percentiles. Reading from the salary distribution diagram, 25% of Customer Service Representative(s) are earning less than 1,260 EUR while 75% of them are earning more than 1,260 EUR. Also from the diagram, 75% of Customer Service Representative(s) are earning less than 2,260 EUR while 25% are earning more than 2,260 EUR.

What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both of the average and the median then you are doing very well. If your salary is lower than both, then many people are earning more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary

Customer Service Representative Salary Comparison by Years of Experience

How does experience and age affect your pay?

Salary comparison by years of experience monthly Netherlands Customer Service Representative
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The experience level is the most important factor in determining the salary. Naturally the more years of experience the higher your wage. We broke down Customer Service Representative salaries by experience level and this is what we found.

A Customer Service Representative with less than two years of experience makes approximately 1,120 EUR per month.

While someone with an experience level between two and five years is expected to earn 1,500 EUR per month, 34% more than someone with less than two year's experience.

Moving forward, an experience level between five and ten years lands a salary of 1,950 EUR per month, 30% more than someone with two to five years of experience.

On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.

Additionally, Customer Service Representative(s) whose expertise span anywhere between ten and fifteen years get a salary equivalent to 2,360 EUR per month, 21% more than someone with five to ten years of experience.

If the experience level is between fifteen and twenty years, then the expected wage is 2,580 EUR per month, 9% more than someone with ten to fifteen years of experience.

Lastly, employees with more than twenty years of professional experience get a salary of 2,720 EUR per month, 5% more than people with fifteen to twenty years of experience.

Customer Service Representative average salary change by experience in Netherlands

0 - 2 Years
1,120 EUR
2 - 5 Years+34%
1,500 EUR
5 - 10 Years+30%
1,950 EUR
10 - 15 Years+21%
2,360 EUR
15 - 20 Years+9%
2,580 EUR
20+ Years+5%
2,720 EUR
Percentage increase and decrease are relative to the previous value

Typical Salary Progress for Most Careers

Salary Comparison By Experience Level
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Customer Service Representative Salary Comparison By Education

How do education levels affect salaries?

Displayed below is the average salary difference between different Customer Service Representative(s) who have the same experience but different education levels.

Salary comparison by education level monthly Netherlands Customer Service Representative
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We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down Customer Service Representative salaries by education level in order to make a comparison.

When the education level is High School, the average salary of a Customer Service Representative is 1,330 EUR per month.

While someone with a Certificate or Diploma gets a salary of 1,900 EUR per month, 43% more than someone having a High School degree.

A Bachelor's Degree gets its holder an average salary of 2,630 EUR per month, 38% more than someone with a Certificate or Diploma.

Customer Service Representative average salary difference by education level in Netherlands

High School
1,330 EUR
Certificate or Diploma+43%
1,900 EUR
Bachelor's Degree+38%
2,630 EUR
Percentage increase and decrease are relative to the previous value

Typical Salary Difference by Education for Most Careers

Salary Comparison By Education Level
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Customer Service Representative Salary Comparison By Gender

Salary comparison by gender monthly Netherlands Customer Service Representative
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Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? Male Customer Service Representative employees in Netherlands earn 4% less than their female counterparts on average.

1,850 EUR
1,940 EUR
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in Netherlands for all Careers

Salary comparison by gender monthly Netherlands
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Customer Service Representative Average Annual Salary Increment Percentage in Netherlands

How much are annual salary increments in Netherlands for Customer Service Representative(s)? How often do employees get salary raises?

Customer Service Representative

Customer Service Representative(s) in Netherlands are likely to observe a salary increase of approximately 10% every 15 months. The national average annual increment for all professions combined is 9% granted to employees every 15 months.

Annual Salary Increment Rate Netherlands Customer Service Representative
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The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

Netherlands / All Professions

The term 'Annual Salary Increase' usually refers to the increase in 12 calendar month period, but because it is rarely that people get their salaries reviewed exactly on the one year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 ÷ Increase Frequency

The average salary increase in one year (12 months) in Netherlands is 7%.

Annual Increment Rate By Industry 2022

Information Technology

Listed above are the average annual increase rates for each industry in Netherlands for the year 2022. Companies within thriving industries tend to provide higher and more frequent raises. Exceptions do exist, but generally speaking, the situation of any company is closely related to the economic situation in the country or region. These figures tend to change frequently.

Worldwide Salary Raises: All Countries and All Jobs

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Customer Service Representative Bonus and Incentive Rates in Netherlands

How much and how often are bonuses being awarded?Annual Salary Bonus Rate Netherlands Customer Service Representative
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A Customer Service Representative is considered to be a moderate bonus-based job due to the generally limited involvement in direct revenue generation, with exceptions of course. The people who get the highest bonuses are usually somehow involved in the revenue generation cycle.

47% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 53% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 3% to 5% of their annual salary.

Received Bonus
No Bonus

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.

What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

A graphics designer working for a graphics designing company.

A graphic designer in the marketing department of a hospital.

Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Customer Service Representative Average Hourly Wage in Netherlands

11 EUR per hour

The average hourly wage (pay per hour) in Netherlands is 11 EUR. This means that the average Customer Service Representative in Netherlands earns approximately 11 EUR for every worked hour.

Hourly Wage = Annual Salary ÷ ( 52 x 5 x 8 )

The hourly wage is the salary paid in one worked hour. Usually jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fix amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

Customer Service Representative VS Other Jobs

Salary Comparison Between Customer Service Representative and Customer Service and Call Center monthly Netherlands
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The average salary for Customer Service Representative is 44% less than that of Customer Service and Call Center. Also, Customer Service and Call Center salaries are 31% less than those of All Jobs.

Salary comparison with similar jobs

Job TitleAverage Salary
Business Support Specialist2,960 EUR+56%
Call Center Advisor2,400 EUR+27%
Call Center Manager5,810 EUR+210%
Call Center Quality Analyst3,740 EUR+97%
Call Center Representative1,970 EUR+4%
Call Center Scheduler2,240 EUR+18%
Call Center Scheduling Manager3,030 EUR+60%
Call Center Supervisor2,710 EUR+43%
Call Center Team Leader3,270 EUR+73%
Client Engagement Specialest3,580 EUR+89%
Client Executive2,580 EUR+36%
Client Liaison Officer1,880 EUR-1%
Client Relations Manager6,520 EUR+240%
Client Service Analyst3,780 EUR+100%
Client Service Representative1,880 EUR-1%
Client Strategy Specialist4,050 EUR+110%
Contracts Specialist2,940 EUR+55%
Customer Care Representative1,980 EUR+5%
Customer Experience Analyst2,420 EUR+28%
Customer Experience Manager6,700 EUR+250%
Customer Experience Specialist4,000 EUR+110%
Customer Fulfillment Specialist3,850 EUR+100%
Customer Insights Analyst3,840 EUR+100%
Customer Problem Manager4,010 EUR+110%
Customer Service Advisor3,850 EUR+100%
Customer Service Associate1,880 EUR-1%
Customer Service Executive4,320 EUR+130%
Customer Service Manager6,620 EUR+250%
Customer Service Officer1,930 EUR+2%
Customer Service Representative1,890 EUR-0%
Customer Service Supervisor2,980 EUR+57%
Customer Service Team Leader4,270 EUR+130%
Customer Service Trainer3,380 EUR+78%
Customer Success Manager6,290 EUR+230%
Customer Success Specialist3,890 EUR+110%
Dispute Resolution Specialist3,210 EUR+69%
Guest Service Agent1,560 EUR-18%
Inbound Sales Representative1,850 EUR-2%
Internet Banking Supervisor5,670 EUR+200%
Logistics Coordinator2,100 EUR+11%
Operations Support Manager5,190 EUR+170%
Real Time Analyst3,570 EUR+88%
Regional Account Manager5,990 EUR+220%
Service Delivery Manager6,290 EUR+230%
Service Writer1,700 EUR-10%
Sourcing Assistant1,430 EUR-24%
Telephone Operator1,490 EUR-21%
Vendor Administration Specialist2,340 EUR+24%
Workforce Manager3,740 EUR+97%

Salary Comparison By City

CityAverage Salary
Almere1,920 EUR
Amsterdam2,080 EUR
Breda1,740 EUR
Eindhoven1,910 EUR
Groningen1,920 EUR
Nijmegen1,740 EUR
Rotterdam2,090 EUR
s-Gravenhage2,100 EUR
Tilburg1,910 EUR
Utrecht1,900 EUR

Government vs Private Sector Salary Comparison

Where can you get paid more, working for a private company or for the government? Public sector employees in Netherlands earn 5% more than their private sector counterparts on average across all sectors.

Private Sector
4,770 EUR
Public Sector+5%
5,010 EUR
Percentage increase and decrease are relative to the previous value

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