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Customer Service Representative Average Salary in Netherlands 2024

How much money does a person working as Customer Service Representative make in Netherlands?


Average Monthly Salary
1,890 EUR
( 22,700 EUR yearly)

LOW
990
EUR
AVERAGE
1,890
EUR
HIGH
2,900
EUR
All salary figures displayed here are per month except when noted otherwise.
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

A person working as Customer Service Representative in Netherlands typically earns around 1,890 EUR. Salaries range from 990 EUR (lowest) to 2,900 EUR (highest).


Salary Variance

This is the average salary including housing, transport, and other benefits. Customer Service Representative salaries in Netherlands vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.



Customer Service Representative Pay Scale and Salaries in Netherlands

Median and salary distribution Netherlands Customer Service Representative monthly
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Salary Structure and Pay Scale Comparison

5% of people earn
1,720 EUR or more
10% of people earn
1,530 to 1,720 EUR
20% of people earn
1,120 EUR or less
65% of people earn
1,120 to 1,530 EUR
Minimum Salary
990 EUR
Median
1,720 EUR
Maximum
2,900 EUR




Median Salary, maximum and minimum salary, minimum wage, starting salary, and the salary range

All salary figures displayed here are per month except when noted otherwise.
  • Salary Range, Minimum Wage, and Starting Salary

    Salaries for the position Customer Service Representative in Netherlands range from 990 EUR (starting salary) to 2,900 EUR (maximum salary). It should be noted that the given figure is not the legally mandated minimum wage; rather, it represents the lowest figure reported in a salary survey that included thousands of participants and professionals from all regions of the country.

  • Median Salary

    With a median salary of 1,720 EUR, half of the professionals who work as Customer Service Representative in Netherlands earn less than this amount, and the other half earn more. The median salary denotes the middle value of salaries. Ideally, you would want to belong to the group earning more than the median salary, located on the right side of the salary distribution graph.

  • Percentiles and Salary Scale

    The median is closely associated with two other values known as the 25th and 75th percentiles. By examining the salary distribution chart, it can be determined that 25% of professionals employed as Customer Service Representative in Netherlands earn less than 1,430 EUR, while 75% earn more. Similarly, the chart shows that 75% earn less than 1,950 EUR while 25% earn more.

  • Pay Scale Structure

    To provide a better understanding of expected salaries, we categorized the frequently occurring salaries into different ranges. This approach provides a more precise representation of salary distribution for the job title Customer Service Representative in Netherlands compared to simply calculating the average. The majority of reported salaries, approximately 65%, fall within the range of 1,120 EUR to 1,530 EUR. About 20% of salaries are below the 1,120 EUR mark, while 10% fall within the range of 1,530 EUR to 1,720 EUR. Only 5% of individuals have salaries exceeding 1,720 EUR.

Salary Comparison by Years of Experience / Customer Service Representative / Netherlands

How do experience and age affect pay?

0 - 2 Years
1,120 EUR
2 - 5 Years+34%
1,500 EUR
5 - 10 Years+30%
1,950 EUR
10 - 15 Years+21%
2,360 EUR
15 - 20 Years+9%
2,580 EUR
20+ Years+5%
2,720 EUR
Percentage increase and decrease are relative to the previous value
Salary comparison by years of experience monthly Netherlands Customer Service Representative
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The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage. We broke down salaries by experience level for people working as Customer Service Representative and this is what we found.


All salary figures displayed here are per month except when noted otherwise.

Employees with less than two years of experience earn approximately 1,120 EUR.

While someone with an experience level between two and five years is expected to earn 1,500 EUR, 34% more than someone with less than two year's experience.

Moving forward, an experience level between five and ten years lands a salary of 1,950 EUR, 30% more than someone with two to five years of experience.

Additionally, professionals whose expertise span anywhere between ten and fifteen years get a salary equivalent to 2,360 EUR, 21% more than someone with five to ten years of experience.

If the experience level is between fifteen and twenty years, then the expected wage is 2,580 EUR, 9% more than someone with ten to fifteen years of experience.

Lastly, employees with more than twenty years of professional experience get a salary of 2,720 EUR, 5% more than people with fifteen to twenty years of experience.

On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.

Typical Salary Progress for Most Careers

Salary Comparison By Experience Level
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Salary Comparison By Education / Customer Service Representative / Netherlands

How do education levels affect salaries?

Displayed below is the average salary variance between different education levels of professionals working as Customer Service Representative.

High School
1,330 EUR
Certificate or Diploma+43%
1,900 EUR
Bachelor's Degree+38%
2,630 EUR
Percentage increase and decrease are relative to the previous value
Salary comparison by education level monthly Netherlands Customer Service Representative
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We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down salaries by education level for the position Customer Service Representative in order to make a comparison.


Level 1: High School

Employees at this education level have an average salary of 1,330 EUR.


Level 2: Certificate or Diploma

At this level, the average salary becomes 1,900 EUR, 43% more than the previous level.


Level 3: Bachelor's Degree

At this level, the average salary becomes 2,630 EUR, 38% more than the previous level.



Typical Salary Difference by Education for Most Careers

Salary Comparison By Education Level
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Salary and Compensation Comparison By Gender / Customer Service Representative / Netherlands

Salary comparison by gender Netherlands Customer Service Representative monthly
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Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? For the people who work as Customer Service Representative in Netherlands, the average difference between the salary of male and female employees is 4%.

Male
1,850 EUR
Female+5%
1,940 EUR
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in Netherlands for all Careers

Salary comparison by gender monthly Netherlands
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Average Annual Salary Increment Percentage / Customer Service Representative / Netherlands

How much are annual salary increments in Netherlands for individuals working as Customer Service Representative? How often do employees get salary raises?

Individuals working as Customer Service Representative in Netherlands are likely to observe a salary increase of approximately 10% every 15 months. The national average annual increment for all professions combined is 9% granted to employees every 15 months.

Annual Salary Increment Rate Netherlands Customer Service Representative
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The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

Netherlands / All Professions

Annual Salary Increment Rate Netherlands
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The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency

The average salary increase in one year (12 months) in Netherlands is 7%.

Worldwide Salary Raises: All Countries and All Jobs

World Average Annual Salary Increment
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Salary Packages and Schemes

Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.



Bonus and Incentive Rates / Customer Service Representative / Netherlands

How much and how often are bonuses being awarded?Annual Salary Bonus Rate Netherlands Customer Service Representative
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47% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 53% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 3% to 5% of their annual salary.

Received Bonus
53%
No Bonus
47%

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus, where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.


What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

Example:
A graphics designer working for a graphics designing company.

Example:
A graphic designer in the marketing department of a hospital.


Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Average Hourly Wage / Customer Service Representative / Netherlands


11 EUR per hour

The average hourly wage (pay per hour) for individuals working as Customer Service Representative in Netherlands is 11 EUR.This is the rate they get paid for every worked hour.


Hourly Wage = Annual Salary / ( 52 x 5 x 8 )

About The Hourly Pay Rate

The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

What is the minimum hourly rate of pay?

The minimum pay rate per hour for people working as Customer Service Representative in Netherlands is 6 EUR. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.

Salary comparison with similar jobs

Job TitleAverage Salary
Customer Service and Call Center-100%
Account Representative2,230 EUR+18%
Account Service Representative2,170 EUR+15%
Business Support Specialist2,960 EUR+56%
Call Center Advisor2,400 EUR+27%
Call Center Duty Manager3,350 EUR+77%
Call Center Manager5,810 EUR+210%
Call Center Quality Analyst3,740 EUR+97%
Call Center Representative1,970 EUR+4%
Call Center Scheduler2,240 EUR+18%
Call Center Scheduling Manager3,030 EUR+60%
Call Center Supervisor2,710 EUR+43%
Call Center Team Leader3,270 EUR+73%
Call Center Technology Specialist3,500 EUR+85%
Chatbot Copywriter3,290 EUR+74%
Chatbot Deployment Specialist3,400 EUR+80%
Chatbot Marketing Specialist4,180 EUR+120%
Chief Customer Experience and Success Officer6,680 EUR+250%
Client Engagement Specialest3,580 EUR+89%
Client Executive2,580 EUR+36%
Client Liaison Officer1,880 EUR-1%
Client Relations Manager6,520 EUR+240%
Client Relationship Executive6,090 EUR+220%
Client Relationship Manager6,780 EUR+260%
Client Service Analyst3,780 EUR+100%
Client Service Representative1,880 EUR-1%
Client Strategy Specialist4,050 EUR+110%
Contracts Specialist2,940 EUR+55%
Customer Care Officer1,890 EUR-0%
Customer Care Representative1,980 EUR+5%
Customer Center Supervisor2,150 EUR+14%
Customer Experience Analyst2,420 EUR+28%
Customer Experience Manager6,700 EUR+250%
Customer Experience Specialist4,000 EUR+110%
Customer Feedback and Insights Analyst4,090 EUR+120%
Customer Fulfillment Specialist3,850 EUR+100%
Customer Insights Analyst3,840 EUR+100%
Customer Journey Analyst4,960 EUR+160%
Customer Problem Manager4,010 EUR+110%
Customer Relations Manager6,150 EUR+220%
Customer Relations Specialist4,010 EUR+110%
Customer Relationship Management Implementation Consultant5,730 EUR+200%
Customer Retention Specialist5,510 EUR+190%
Customer Sales Representative1,910 EUR+1%
Customer Sales Support1,890 EUR-0%
Customer Service Administration2,340 EUR+24%
Customer Service Advisor3,850 EUR+100%
Customer Service Agent1,830 EUR-3%
Customer Service Associate1,880 EUR-1%
Customer Service Coordinator2,280 EUR+20%
Customer Service Country Manager6,910 EUR+260%
Customer Service Executive4,320 EUR+130%
Customer Service Manager6,620 EUR+250%
Customer Service Officer1,930 EUR+2%
Customer Service Operations Manager6,500 EUR+240%
Customer Service Quality Assurance Analyst6,080 EUR+220%
Customer Service Representative1,890 EUR-0%
Customer Service Sales Support1,860 EUR-2%
Customer Service Specialist1,840 EUR-3%
Customer Service Supervisor2,980 EUR+57%
Customer Service Team Leader4,270 EUR+130%
Customer Service Trainer3,380 EUR+78%
Customer Service Working Supervisor3,230 EUR+71%
Customer Solutions Representative3,960 EUR+110%
Customer Success Manager6,290 EUR+230%
Customer Success Specialist3,890 EUR+110%
Customer Support Agent1,950 EUR+3%
Dispute Resolution Specialist3,210 EUR+69%
Field Service Representative2,020 EUR+7%
Guest Relations Officer1,610 EUR-15%
Guest Service Agent1,560 EUR-18%
Inbound Call Center Representative1,990 EUR+5%
Inbound Sales Representative1,850 EUR-2%
Internet Banking Supervisor5,670 EUR+200%
Lead Administrator3,680 EUR+94%
Live Chat Agent2,200 EUR+16%
Logistics Coordinator2,100 EUR+11%
Onboarding Specialist3,940 EUR+110%
Operations Support Manager5,200 EUR+170%
Real Time Analyst3,570 EUR+88%
Regional Account Manager6,000 EUR+220%
Remote Customer Service Representative2,770 EUR+46%
Remote Customer Support Agent2,650 EUR+40%
Service Administrator2,870 EUR+52%
Service Delivery Manager6,290 EUR+230%
Service Writer1,700 EUR-10%
Social Media Customer Support Specialist3,640 EUR+92%
Sourcing Assistant1,430 EUR-24%
Telephone Operator1,490 EUR-21%
User Experience Researcher4,150 EUR+120%
Vendor Administration Specialist2,350 EUR+24%
Voice Of The Customer Analyst3,530 EUR+86%
Workforce Manager3,740 EUR+97%

Salary Comparison By City

CityAverage Salary
Amsterdam2,080 EUR

Government vs Private Sector Salary Comparison

Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in Netherlands is 5% on average across all career fields.

Private Sector
4,780 EUR
Public Sector+5%
5,030 EUR
Percentage increase and decrease are relative to the previous value

Salary Statistics and Calculation Guide

What is considered to be a good and competitive salary for the job title Customer Service Representative in Netherlands?

A good and competitive compensation would range anywhere between 1,720 EUR and 1,950 EUR. This is a very rough estimate. Experience and education play a very huge part in the final earnings.

Gross Salary (before tax) and Net Salary (after tax)

All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

Base / Basic Salary

The base salary for a careers like Customer Service Representative in Netherlands ranges from 990 EUR to 1,430 EUR. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.


What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary


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