Call Center Representative Average Salary in New Zealand 2024
How much money does a person working as Call Center Representative make in New Zealand?
LOW
19,600
NZD AVERAGE
36,400
NZD HIGH
54,900
NZD
A person working as Call Center Representative in New Zealand typically earns around 36,400 NZD. Salaries range from 19,600 NZD (lowest) to 54,900 NZD (highest).
Salary Variance
This is the average salary including housing, transport, and other benefits. Call Center Representative salaries in New Zealand vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.
Call Center Representative Pay Scale and Salaries in New Zealand
Salary Structure and Pay Scale Comparison
32,400 NZD or more
29,000 to 32,400 NZD
21,600 NZD or less
21,600 to 29,000 NZD
 19,600 NZD |
32,500 NZD |
54,900 NZD |
Median Salary, maximum and minimum salary, minimum wage, starting salary, and the salary range
Salary Range, Minimum Wage, and Starting Salary
Salaries for the position Call Center Representative in New Zealand range from 19,600 NZD (starting salary) to 54,900 NZD (maximum salary). It should be noted that the given figure is not the legally mandated minimum wage; rather, it represents the lowest figure reported in a salary survey that included thousands of participants and professionals from all regions of the country.
Median Salary
With a median salary of 32,500 NZD, half of the professionals who work as Call Center Representative in New Zealand earn less than this amount, and the other half earn more. The median salary denotes the middle value of salaries. Ideally, you would want to belong to the group earning more than the median salary, located on the right side of the salary distribution graph.
Percentiles and Salary Scale
The median is closely associated with two other values known as the 25th and 75th percentiles. By examining the salary distribution chart, it can be determined that 25% of professionals employed as Call Center Representative in New Zealand earn less than 27,200 NZD, while 75% earn more. Similarly, the chart shows that 75% earn less than 36,700 NZD while 25% earn more.
Pay Scale Structure
To provide a better understanding of expected salaries, we categorized the frequently occurring salaries into different ranges. This approach provides a more precise representation of salary distribution for the job title Call Center Representative in New Zealand compared to simply calculating the average. The majority of reported salaries, approximately 65%, fall within the range of 21,600 NZD to 29,000 NZD. About 20% of salaries are below the 21,600 NZD mark, while 10% fall within the range of 29,000 NZD to 32,400 NZD. Only 5% of individuals have salaries exceeding 32,400 NZD.
Salary Comparison by Years of Experience / Call Center Representative / New Zealand
How do experience and age affect pay?
| 0 - 2 Years | 22,800 NZD | |
| 2 - 5 Years | +26% | 28,800 NZD |
| 5 - 10 Years | +32% | 38,000 NZD |
| 10 - 15 Years | +18% | 44,700 NZD |
| 15 - 20 Years | +11% | 49,400 NZD |
| 20+ Years | +6% | 52,600 NZD |
The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage. We broke down salaries by experience level for people working as Call Center Representative and this is what we found.
Employees with less than two years of experience earn approximately 22,800 NZD.
While someone with an experience level between two and five years is expected to earn 28,800 NZD, 26% more than someone with less than two year's experience.
Moving forward, an experience level between five and ten years lands a salary of 38,000 NZD, 32% more than someone with two to five years of experience.
Additionally, professionals whose expertise span anywhere between ten and fifteen years get a salary equivalent to 44,700 NZD, 18% more than someone with five to ten years of experience.
If the experience level is between fifteen and twenty years, then the expected wage is 49,400 NZD, 11% more than someone with ten to fifteen years of experience.
Lastly, employees with more than twenty years of professional experience get a salary of 52,600 NZD, 6% more than people with fifteen to twenty years of experience.
Typical Salary Progress for Most Careers
Salary Comparison By Education / Call Center Representative / New Zealand
How do education levels affect salaries?
Displayed below is the average salary variance between different education levels of professionals working as Call Center Representative.
| High School | 28,800 NZD | |
| Certificate or Diploma | +37% | 39,400 NZD |
| Bachelor's Degree | +29% | 50,700 NZD |
We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down salaries by education level for the position Call Center Representative in order to make a comparison.
Level 1: High School
Employees at this education level have an average salary of 28,800 NZD.
Level 2: Certificate or Diploma
At this level, the average salary becomes 39,400 NZD, 37% more than the previous level.
Level 3: Bachelor's Degree
At this level, the average salary becomes 50,700 NZD, 29% more than the previous level.
Typical Salary Difference by Education for Most Careers
Salary and Compensation Comparison By Gender / Call Center Representative / New Zealand
Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? For the people who work as Call Center Representative in New Zealand, the average difference between the salary of male and female employees is 4%.
| Male | 35,500 NZD | |
| Female | +5% | 37,200 NZD |
Salary Comparison By Gender in New Zealand for all Careers
Average Annual Salary Increment Percentage / Call Center Representative / New Zealand
How much are annual salary increments in New Zealand for individuals working as Call Center Representative? How often do employees get salary raises?
Individuals working as Call Center Representative in New Zealand are likely to observe a salary increase of approximately 9% every 16 months. The national average annual increment for all professions combined is 8% granted to employees every 16 months.
New Zealand / All Professions
The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.
How to calculate the salary increment percentage?
The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency
Worldwide Salary Raises: All Countries and All Jobs
Salary Packages and Schemes
Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.
Bonus and Incentive Rates / Call Center Representative / New Zealand
How much and how often are bonuses being awarded?
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49% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 51% said that they received at least one form of monetary bonus.
Those who got bonuses reported rates ranging from 4% to 5% of their annual salary.
| Received Bonus | 51% | |
| No Bonus | 49% |
Types of Bonuses Considered
Individual Performance-Based BonusesThe most standard form of bonus, where the employee is awarded based on their exceptional performance.
Company Performance BonusesOccasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.
Goal-Based BonusesGranted upon achieving an important goal or milestone.
Holiday / End of Year BonusesThese types of bonuses are given without a reason and usually resemble an appreciation token.
Bonuses Are Not Commissions!
People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.
What makes a position worthy of good bonuses and a high salary?
The main two types of jobs | |
| Revenue Generators | Supporting Cast |
Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business. | Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations. |
Example: | Example: |
Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.
Bonus Comparison by Seniority Level
Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.
Average Hourly Wage / Call Center Representative / New Zealand
17 NZD per hourThe average hourly wage (pay per hour) for individuals working as Call Center Representative in New Zealand is 17 NZD.This is the rate they get paid for every worked hour.
About The Hourly Pay Rate
The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.
What is the minimum hourly rate of pay?
The minimum pay rate per hour for people working as Call Center Representative in New Zealand is 9 NZD. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.
Salary comparison with similar jobs
| Job Title | Average Salary |
| Customer Service and Call Center |  -100% | |
| Account Representative | 44,300 NZD |  +22% |
| Account Service Representative | 42,300 NZD | +16% |
| Business Support Specialist | 62,600 NZD | +72% |
| Call Center Advisor | 48,700 NZD | +34% |
| Call Center Duty Manager | 62,400 NZD | +72% |
| Call Center Manager | 122,000 NZD | +240% |
| Call Center Quality Analyst | 68,800 NZD | +89% |
| Call Center Representative | 35,500 NZD | -2% |
| Call Center Scheduler | 40,300 NZD | +11% |
| Call Center Scheduling Manager | 61,700 NZD | +70% |
| Call Center Supervisor | 51,400 NZD | +41% |
| Call Center Team Leader | 60,400 NZD | +66% |
| Call Center Technology Specialist | 72,700 NZD | +100% |
| Chatbot Copywriter | 64,400 NZD | +77% |
| Chatbot Deployment Specialist | 67,000 NZD | +84% |
| Chatbot Marketing Specialist | 83,500 NZD | +130% |
| Chief Customer Experience and Success Officer | 139,000 NZD | +280% |
| Client Engagement Specialest | 69,000 NZD | +90% |
| Client Executive | 49,100 NZD | +35% |
| Client Liaison Officer | 35,600 NZD | -2% |
| Client Relations Manager | 135,000 NZD | +270% |
| Client Relationship Executive | 120,000 NZD | +230% |
| Client Relationship Manager | 132,000 NZD | +260% |
| Client Service Analyst | 73,800 NZD | +100% |
| Client Service Representative | 37,400 NZD | +3% |
| Client Strategy Specialist | 79,400 NZD | +120% |
| Contracts Specialist | 57,600 NZD | +58% |
| Customer Care Officer | 36,400 NZD | +0% |
| Customer Care Representative | 35,800 NZD | -2% |
| Customer Center Supervisor | 42,600 NZD | +17% |
| Customer Experience Analyst | 46,000 NZD | +27% |
| Customer Experience Manager | 134,000 NZD | +270% |
| Customer Experience Specialist | 78,200 NZD | +120% |
| Customer Feedback and Insights Analyst | 83,400 NZD | +130% |
| Customer Fulfillment Specialist | 75,300 NZD | +110% |
| Customer Insights Analyst | 75,500 NZD | +110% |
| Customer Journey Analyst | 102,000 NZD | +180% |
| Customer Problem Manager | 80,800 NZD | +120% |
| Customer Relations Manager | 126,000 NZD | +250% |
| Customer Relations Specialist | 79,000 NZD | +120% |
| Customer Relationship Management Implementation Consultant | 119,000 NZD | +230% |
| Customer Retention Specialist | 103,000 NZD | +180% |
| Customer Sales Representative | 37,100 NZD | +2% |
| Customer Sales Support | 36,900 NZD | +1% |
| Customer Service Administration | 46,400 NZD | +28% |
| Customer Service Advisor | 78,800 NZD | +120% |
| Customer Service Agent | 35,800 NZD | -2% |
| Customer Service Associate | 36,500 NZD | +0% |
| Customer Service Coordinator | 41,000 NZD | +13% |
| Customer Service Country Manager | 145,000 NZD | +300% |
| Customer Service Executive | 82,100 NZD | +130% |
| Customer Service Manager | 130,000 NZD | +260% |
| Customer Service Officer | 34,600 NZD | -5% |
| Customer Service Operations Manager | 136,000 NZD | +270% |
| Customer Service Quality Assurance Analyst | 115,000 NZD | +220% |
| Customer Service Representative | 34,600 NZD | -5% |
| Customer Service Sales Support | 33,200 NZD | -9% |
| Customer Service Specialist | 36,500 NZD | +0% |
| Customer Service Supervisor | 53,400 NZD | +47% |
| Customer Service Team Leader | 81,900 NZD | +130% |
| Customer Service Trainer | 64,200 NZD | +77% |
| Customer Service Working Supervisor | 60,100 NZD | +65% |
| Customer Solutions Representative | 82,700 NZD | +130% |
| Customer Success Manager | 117,000 NZD | +220% |
| Customer Success Specialist | 77,000 NZD | +110% |
| Customer Support Agent | 35,300 NZD | -3% |
| Dispute Resolution Specialist | 61,600 NZD | +69% |
| Field Service Representative | 36,800 NZD | +1% |
| Guest Relations Officer | 27,600 NZD | -24% |
| Guest Service Agent | 29,200 NZD | -20% |
| Inbound Call Center Representative | 37,400 NZD | +3% |
| Inbound Sales Representative | 36,000 NZD | -1% |
| Internet Banking Supervisor | 116,000 NZD | +220% |
| Lead Administrator | 74,100 NZD | +100% |
| Live Chat Agent | 42,600 NZD | +17% |
| Logistics Coordinator | 38,300 NZD | +5% |
| Onboarding Specialist | 77,400 NZD | +110% |
| Operations Support Manager | 107,000 NZD | +190% |
| Real Time Analyst | 74,500 NZD | +100% |
| Regional Account Manager | 118,000 NZD | +220% |
| Remote Customer Service Representative | 52,000 NZD | +43% |
| Remote Customer Support Agent | 49,700 NZD | +37% |
| Service Administrator | 57,600 NZD | +58% |
| Service Delivery Manager | 118,000 NZD | +220% |
| Service Writer | 30,700 NZD | -16% |
| Social Media Customer Support Specialist | 72,700 NZD | +100% |
| Sourcing Assistant | 25,500 NZD | -30% |
| Telephone Operator | 27,800 NZD | -24% |
| User Experience Researcher | 84,800 NZD | +130% |
| Vendor Administration Specialist | 47,000 NZD | +29% |
| Voice Of The Customer Analyst | 67,700 NZD | +86% |
| Workforce Manager | 73,600 NZD | +100% |
Government vs Private Sector Salary Comparison
Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in New Zealand is 5% on average across all career fields.
| Private Sector | 94,900 NZD | |
| Public Sector | +5% | 99,900 NZD |
Salary Statistics and Calculation Guide
What is considered to be a good and competitive salary for the job title Call Center Representative in New Zealand?
A good and competitive compensation would range anywhere between 32,500 NZD and 36,700 NZD. This is a very rough estimate. Experience and education play a very huge part in the final earnings.
Gross Salary (before tax) and Net Salary (after tax)
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.
Base / Basic Salary
The base salary for a careers like Call Center Representative in New Zealand ranges from 19,600 NZD to 27,200 NZD. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.
What is the difference between the median and the average salary?
Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary
