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Call Center Representative Average Salary in Nigeria 2024

How much money does a person working as Call Center Representative make in Nigeria?


Average Monthly Salary
131,000 NGN
( 1,570,000 NGN yearly)

LOW
62,800
NGN
AVERAGE
131,000
NGN
HIGH
205,000
NGN
All salary figures displayed here are per month except when noted otherwise.
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

A person working as Call Center Representative in Nigeria typically earns around 131,000 NGN. Salaries range from 62,800 NGN (lowest) to 205,000 NGN (highest).


Salary Variance

This is the average salary including housing, transport, and other benefits. Call Center Representative salaries in Nigeria vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.



Call Center Representative Pay Scale and Salaries in Nigeria

Median and salary distribution Nigeria Call Center Representative monthly
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Salary Structure and Pay Scale Comparison

5% of people earn
122,000 NGN or more
10% of people earn
108,000 to 122,000 NGN
20% of people earn
75,600 NGN or less
65% of people earn
75,600 to 108,000 NGN
Minimum Salary
62,800 NGN
Median
123,000 NGN
Maximum
205,000 NGN




Median Salary, maximum and minimum salary, minimum wage, starting salary, and the salary range

All salary figures displayed here are per month except when noted otherwise.
  • Salary Range, Minimum Wage, and Starting Salary

    Salaries for the position Call Center Representative in Nigeria range from 62,800 NGN (starting salary) to 205,000 NGN (maximum salary). It should be noted that the given figure is not the legally mandated minimum wage; rather, it represents the lowest figure reported in a salary survey that included thousands of participants and professionals from all regions of the country.

  • Median Salary

    With a median salary of 123,000 NGN, half of the professionals who work as Call Center Representative in Nigeria earn less than this amount, and the other half earn more. The median salary denotes the middle value of salaries. Ideally, you would want to belong to the group earning more than the median salary, located on the right side of the salary distribution graph.

  • Percentiles and Salary Scale

    The median is closely associated with two other values known as the 25th and 75th percentiles. By examining the salary distribution chart, it can be determined that 25% of professionals employed as Call Center Representative in Nigeria earn less than 100,000 NGN, while 75% earn more. Similarly, the chart shows that 75% earn less than 141,000 NGN while 25% earn more.

  • Pay Scale Structure

    To provide a better understanding of expected salaries, we categorized the frequently occurring salaries into different ranges. This approach provides a more precise representation of salary distribution for the job title Call Center Representative in Nigeria compared to simply calculating the average. The majority of reported salaries, approximately 65%, fall within the range of 75,600 NGN to 108,000 NGN. About 20% of salaries are below the 75,600 NGN mark, while 10% fall within the range of 108,000 NGN to 122,000 NGN. Only 5% of individuals have salaries exceeding 122,000 NGN.

Salary Comparison by Years of Experience / Call Center Representative / Nigeria

How do experience and age affect pay?

0 - 2 Years
73,400 NGN
2 - 5 Years+42%
104,000 NGN
5 - 10 Years+31%
137,000 NGN
10 - 15 Years+23%
168,000 NGN
15 - 20 Years+6%
179,000 NGN
20+ Years+10%
196,000 NGN
Percentage increase and decrease are relative to the previous value
Salary comparison by years of experience monthly Nigeria Call Center Representative
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The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage. We broke down salaries by experience level for people working as Call Center Representative and this is what we found.


All salary figures displayed here are per month except when noted otherwise.

Employees with less than two years of experience earn approximately 73,400 NGN.

While someone with an experience level between two and five years is expected to earn 104,000 NGN, 42% more than someone with less than two year's experience.

Moving forward, an experience level between five and ten years lands a salary of 137,000 NGN, 31% more than someone with two to five years of experience.

Additionally, professionals whose expertise span anywhere between ten and fifteen years get a salary equivalent to 168,000 NGN, 23% more than someone with five to ten years of experience.

If the experience level is between fifteen and twenty years, then the expected wage is 179,000 NGN, 6% more than someone with ten to fifteen years of experience.

Lastly, employees with more than twenty years of professional experience get a salary of 196,000 NGN, 10% more than people with fifteen to twenty years of experience.

On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.

Typical Salary Progress for Most Careers

Salary Comparison By Experience Level
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Salary Comparison By Education / Call Center Representative / Nigeria

How do education levels affect salaries?

Displayed below is the average salary variance between different education levels of professionals working as Call Center Representative.

High School
91,300 NGN
Certificate or Diploma+47%
134,000 NGN
Bachelor's Degree+34%
180,000 NGN
Percentage increase and decrease are relative to the previous value
Salary comparison by education level monthly Nigeria Call Center Representative
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We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down salaries by education level for the position Call Center Representative in order to make a comparison.


Level 1: High School

Employees at this education level have an average salary of 91,300 NGN.


Level 2: Certificate or Diploma

At this level, the average salary becomes 134,000 NGN, 47% more than the previous level.


Level 3: Bachelor's Degree

At this level, the average salary becomes 180,000 NGN, 34% more than the previous level.



Typical Salary Difference by Education for Most Careers

Salary Comparison By Education Level
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Salary and Compensation Comparison By Gender / Call Center Representative / Nigeria

Salary comparison by gender Nigeria Call Center Representative monthly
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Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? For the people who work as Call Center Representative in Nigeria, the average difference between the salary of male and female employees is 9%.

Male
127,000 NGN
Female+9%
139,000 NGN
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in Nigeria for all Careers

Salary comparison by gender monthly Nigeria
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Average Annual Salary Increment Percentage / Call Center Representative / Nigeria

How much are annual salary increments in Nigeria for individuals working as Call Center Representative? How often do employees get salary raises?

Individuals working as Call Center Representative in Nigeria are likely to observe a salary increase of approximately 9% every 19 months. The national average annual increment for all professions combined is 8% granted to employees every 19 months.

Annual Salary Increment Rate Nigeria Call Center Representative
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The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

Nigeria / All Professions

Annual Salary Increment Rate Nigeria
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The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency

The average salary increase in one year (12 months) in Nigeria is 5%.

Worldwide Salary Raises: All Countries and All Jobs

World Average Annual Salary Increment
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Salary Packages and Schemes

Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.



Bonus and Incentive Rates / Call Center Representative / Nigeria

How much and how often are bonuses being awarded?Annual Salary Bonus Rate Nigeria Call Center Representative
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48% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 52% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 3% to 6% of their annual salary.

Received Bonus
52%
No Bonus
48%

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus, where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.


What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

Example:
A graphics designer working for a graphics designing company.

Example:
A graphic designer in the marketing department of a hospital.


Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Average Hourly Wage / Call Center Representative / Nigeria


750 NGN per hour

The average hourly wage (pay per hour) for individuals working as Call Center Representative in Nigeria is 750 NGN.This is the rate they get paid for every worked hour.


Hourly Wage = Annual Salary / ( 52 x 5 x 8 )

About The Hourly Pay Rate

The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

What is the minimum hourly rate of pay?

The minimum pay rate per hour for people working as Call Center Representative in Nigeria is 360 NGN. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.

Salary comparison with similar jobs

Job TitleAverage Salary
Customer Service and Call Center-100%
Account Representative144,000 NGN+10%
Account Service Representative150,000 NGN+15%
Business Support Specialist213,000 NGN+63%
Call Center Advisor162,000 NGN+24%
Call Center Duty Manager228,000 NGN+74%
Call Center Manager401,000 NGN+210%
Call Center Quality Analyst247,000 NGN+89%
Call Center Representative130,000 NGN-1%
Call Center Scheduler146,000 NGN+12%
Call Center Scheduling Manager202,000 NGN+54%
Call Center Supervisor175,000 NGN+34%
Call Center Team Leader219,000 NGN+67%
Call Center Technology Specialist242,000 NGN+85%
Chatbot Copywriter224,000 NGN+71%
Chatbot Deployment Specialist234,000 NGN+79%
Chatbot Marketing Specialist293,000 NGN+120%
Chief Customer Experience and Success Officer501,000 NGN+280%
Client Engagement Specialest235,000 NGN+80%
Client Executive168,000 NGN+28%
Client Liaison Officer125,000 NGN-4%
Client Relations Manager438,000 NGN+230%
Client Relationship Executive412,000 NGN+220%
Client Relationship Manager443,000 NGN+240%
Client Service Analyst254,000 NGN+94%
Client Service Representative124,000 NGN-5%
Client Strategy Specialist274,000 NGN+110%
Contracts Specialist201,000 NGN+54%
Customer Care Officer128,000 NGN-2%
Customer Care Representative119,000 NGN-9%
Customer Center Supervisor152,000 NGN+16%
Customer Experience Analyst158,000 NGN+21%
Customer Experience Manager466,000 NGN+260%
Customer Experience Specialist269,000 NGN+110%
Customer Feedback and Insights Analyst299,000 NGN+130%
Customer Fulfillment Specialist260,000 NGN+99%
Customer Insights Analyst262,000 NGN+100%
Customer Journey Analyst331,000 NGN+150%
Customer Problem Manager287,000 NGN+120%
Customer Relations Manager450,000 NGN+240%
Customer Relations Specialist275,000 NGN+110%
Customer Relationship Management Implementation Consultant428,000 NGN+230%
Customer Retention Specialist374,000 NGN+190%
Customer Sales Representative120,000 NGN-8%
Customer Sales Support132,000 NGN+1%
Customer Service Administration151,000 NGN+15%
Customer Service Advisor284,000 NGN+120%
Customer Service Agent129,000 NGN-1%
Customer Service Associate131,000 NGN+0%
Customer Service Coordinator149,000 NGN+14%
Customer Service Country Manager524,000 NGN+300%
Customer Service Executive303,000 NGN+130%
Customer Service Manager445,000 NGN+240%
Customer Service Officer126,000 NGN-4%
Customer Service Operations Manager493,000 NGN+280%
Customer Service Quality Assurance Analyst418,000 NGN+220%
Customer Service Representative128,000 NGN-2%
Customer Service Sales Support121,000 NGN-7%
Customer Service Specialist121,000 NGN-7%
Customer Service Supervisor189,000 NGN+45%
Customer Service Team Leader276,000 NGN+110%
Customer Service Trainer240,000 NGN+84%
Customer Service Working Supervisor220,000 NGN+68%
Customer Solutions Representative274,000 NGN+110%
Customer Success Manager421,000 NGN+220%
Customer Success Specialist268,000 NGN+100%
Customer Support Agent130,000 NGN-1%
Dispute Resolution Specialist232,000 NGN+77%
Field Service Representative136,000 NGN+4%
Guest Relations Officer98,600 NGN-25%
Guest Service Agent102,000 NGN-22%
Inbound Call Center Representative129,000 NGN-1%
Inbound Sales Representative129,000 NGN-1%
Internet Banking Supervisor411,000 NGN+210%
Lead Administrator264,000 NGN+100%
Live Chat Agent149,000 NGN+14%
Logistics Coordinator141,000 NGN+8%
Onboarding Specialist268,000 NGN+100%
Operations Support Manager387,000 NGN+200%
Real Time Analyst249,000 NGN+90%
Regional Account Manager403,000 NGN+210%
Remote Customer Service Representative175,000 NGN+34%
Remote Customer Support Agent185,000 NGN+41%
Service Administrator206,000 NGN+58%
Service Delivery Manager427,000 NGN+230%
Service Writer103,000 NGN-21%
Social Media Customer Support Specialist257,000 NGN+97%
Sourcing Assistant86,000 NGN-34%
Telephone Operator97,300 NGN-26%
User Experience Researcher276,000 NGN+110%
Vendor Administration Specialist154,000 NGN+18%
Voice Of The Customer Analyst230,000 NGN+76%
Workforce Manager255,000 NGN+95%

Salary Comparison By City

CityAverage Salary
Lagos131,000 NGN

Government vs Private Sector Salary Comparison

Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in Nigeria is 6% on average across all career fields.

Private Sector
329,000 NGN
Public Sector+6%
349,000 NGN
Percentage increase and decrease are relative to the previous value

Salary Statistics and Calculation Guide

What is considered to be a good and competitive salary for the job title Call Center Representative in Nigeria?

A good and competitive compensation would range anywhere between 123,000 NGN and 141,000 NGN. This is a very rough estimate. Experience and education play a very huge part in the final earnings.

Gross Salary (before tax) and Net Salary (after tax)

All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

Base / Basic Salary

The base salary for a careers like Call Center Representative in Nigeria ranges from 62,800 NGN to 100,000 NGN. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.


What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary


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