A person working as a Customer Service Manager in Norway typically earns around 1,800,000 NOK per year. Salaries range from 828,000 NOK (lowest) to 2,860,000 NOK (highest).
This is the average yearly salary including housing, transport, and other benefits. Customer Service Manager salaries vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.
Customer Service Manager salaries in Norway range from 828,000 NOK per year (minimum salary) to 2,860,000 NOK per year (maximum salary).
The median salary is 1,940,000 NOK per year, which means that half (50%) of people working as Customer Service Manager(s) are earning less than 1,940,000 NOK while the other half are earning more than 1,940,000 NOK. The median represents the middle salary value. Generally speaking, you would want to be on the right side of the graph with the group earning more than the median salary.
Closely related to the median are two values: the 25th and the 75th percentiles. Reading from the salary distribution diagram, 25% of Customer Service Manager(s) are earning less than 1,250,000 NOK while 75% of them are earning more than 1,250,000 NOK. Also from the diagram, 75% of Customer Service Manager(s) are earning less than 2,590,000 NOK while 25% are earning more than 2,590,000 NOK.
Both are indicators. If your salary is higher than both of the average and the median then you are doing very well. If your salary is lower than both, then many people are earning more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary
The experience level is the most important factor in determining the salary. Naturally the more years of experience the higher your wage. We broke down Customer Service Manager salaries by experience level and this is what we found.
A Customer Service Manager with less than two years of experience makes approximately 939,000 NOK per year.
While someone with an experience level between two and five years is expected to earn 1,250,000 NOK per year, 34% more than someone with less than two year's experience.
Moving forward, an experience level between five and ten years lands a salary of 1,850,000 NOK per year, 48% more than someone with two to five years of experience.
Additionally, Customer Service Manager(s) whose expertise span anywhere between ten and fifteen years get a salary equivalent to 2,260,000 NOK per year, 22% more than someone with five to ten years of experience.
If the experience level is between fifteen and twenty years, then the expected wage is 2,460,000 NOK per year, 9% more than someone with ten to fifteen years of experience.
Lastly, employees with more than twenty years of professional experience get a salary of 2,670,000 NOK per year, 8% more than people with fifteen to twenty years of experience.
|0 - 2 Years|
|2 - 5 Years||+34%|
|5 - 10 Years||+48%|
|10 - 15 Years||+22%|
|15 - 20 Years||+9%|
We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down Customer Service Manager salaries by education level in order to make a comparison.
When the education level is High School, the average salary of a Customer Service Manager is 1,150,000 NOK per year.
While someone with a Certificate or Diploma gets a salary of 1,360,000 NOK per year, 18% more than someone having a High School degree.
A Bachelor's Degree gets its holder an average salary of 1,970,000 NOK per year, 45% more than someone with a Certificate or Diploma.
Professionals who hold a Master's Degree are rewarded with an average salary of 2,580,000 NOK per year, 31% more than someone with Bachelor's Degree.
|Certificate or Diploma||+18%|
A Master's degree program or any post-graduate program in Norway costs anywhere from 617,000 Norwegian Krone(s) to 1,850,000 Norwegian Krone(s) and lasts approximately two years. That is quite an investment.
You can't really expect any salary increases during the study period, assuming you already have a job. In most cases, a salary review is conducted once education is completed and the degree has been attained.
Many people pursue higher education as a tactic to switch into a higher paying job. The numbers seem to support the thoery. The average increase in compensation while changing jobs is approximately 10% more than the customary salary increment.
If you can afford the costs of higher education, the return on investment is definitely worth it. You should be able to recover the costs in roughly a year or so.
Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? Male Customer Service Manager employees in Norway earn 4% more than their female counterparts.
Customer Service Manager(s) in Norway are likely to observe a salary increase of approximately 12% every 17 months. The national average annual increment for all professions combined is 9% granted to employees every 15 months.
The term 'Annual Salary Increase' usually refers to the increase in 12 calendar month period, but because it is rarely that people get their salaries reviewed exactly on the one year mark, it is more meaningful to know the frequency and the rate at the time of the increase.
The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 ÷ Increase Frequency
Listed above are the average annual increase rates for each industry in Norway for the year 2019. Companies within thriving industries tend to provide higher and more frequent raises. Exceptions do exist, but generally speaking, the situation of any company is closely related to the economic situation in the country or region. These figures tend to change frequently.
A Customer Service Manager is considered to be a high bonus-based job due to the generally limited involvement in direct revenue generation, with exceptions of course. The people who get the highest bonuses are usually somehow involved in the revenue generation cycle.
14% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 86% said that they received at least one form of monetary bonus.
Those who got bonuses reported rates ranging from 5% to 9% of their annual salary.
The most standard form of bonus where the employee is awarded based on their exceptional performance.Company Performance Bonuses
Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.Goal-Based Bonuses
Granted upon achieving an important goal or milestone.Holiday / End of Year Bonuses
These types of bonuses are given without a reason and usually resemble an appreciation token.
People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.
The main two types of jobs
|Revenue Generators||Supporting Cast|
Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.
Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.
Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.
Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.
Where can you get paid more, working for a private company or for the government? Public sector Customer Service Manager employees in Norway earn 5% more than their private sector counterparts.
|Average Salary 2016|
|Average Salary 2017||+4%|
|Average Salary 2018||+4%|
|Average Salary 2019||+4%|
Customer Service Manager salaries in Norway are on the rise in the year 2020 based on recent submitted salaries and reports. As displayed in the chart, salaries in 2019 are 4% higher than those of 2018. The trend suggests a slow yet continuous increase in pay in 2021 and future years. These numbers may vary from industry to another.
The hourly wage is the salary paid in one worked hour. Usually jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fix amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.
The average salary for Customer Service Manager is 39% more than that of Customer Service and Call Center. Also, Customer Service and Call Center salaries are 12% less than those of All Jobs.
|Job Title||Average Salary|
|Business Support Specialist||1,380,000 NOK||-23%|
|Call Center Advisor||1,180,000 NOK||-34%|
|Call Center Manager||1,760,000 NOK||-2%|
|Call Center Quality Analyst||1,620,000 NOK||-10%|
|Call Center Representative||984,000 NOK||-45%|
|Call Center Scheduler||1,080,000 NOK||-40%|
|Call Center Scheduling Manager||1,300,000 NOK||-28%|
|Call Center Supervisor||1,200,000 NOK||-33%|
|Call Center Team Leader||1,200,000 NOK||-33%|
|Client Engagement Specialest||1,370,000 NOK||-24%|
|Client Executive||1,270,000 NOK||-29%|
|Client Liaison Officer||1,180,000 NOK||-34%|
|Client Relations Manager||1,630,000 NOK||-9%|
|Client Service Analyst||1,460,000 NOK||-19%|
|Client Service Representative||956,000 NOK||-47%|
|Client Strategy Specialist||1,440,000 NOK||-20%|
|Contracts Specialist||1,340,000 NOK||-26%|
|Customer Care Representative||1,020,000 NOK||-43%|
|Customer Experience Analyst||1,150,000 NOK||-36%|
|Customer Experience Manager||1,390,000 NOK||-23%|
|Customer Experience Specialist||1,370,000 NOK||-24%|
|Customer Fulfillment Specialist||1,270,000 NOK||-29%|
|Customer Insights Analyst||1,500,000 NOK||-17%|
|Customer Problem Manager||1,550,000 NOK||-14%|
|Customer Service Advisor||1,250,000 NOK||-31%|
|Customer Service Associate||1,190,000 NOK||-34%|
|Customer Service Executive||1,550,000 NOK||-14%|
|Customer Service Manager||1,780,000 NOK||-1%|
|Customer Service Officer||1,080,000 NOK||-40%|
|Customer Service Representative||1,020,000 NOK||-43%|
|Customer Service Supervisor||1,080,000 NOK||-40%|
|Customer Service Team Leader||1,120,000 NOK||-38%|
|Customer Service Trainer||1,420,000 NOK||-21%|
|Customer Success Manager||1,570,000 NOK||-13%|
|Customer Success Specialist||1,390,000 NOK||-23%|
|Dispute Resolution Specialist||1,330,000 NOK||-26%|
|Guest Service Agent||951,000 NOK||-47%|
|Inbound Sales Representative||995,000 NOK||-45%|
|Internet Banking Supervisor||1,610,000 NOK||-11%|
|Logistics Coordinator||1,160,000 NOK||-36%|
|Operations Support Manager||1,720,000 NOK||-4%|
|Real Time Analyst||1,520,000 NOK||-16%|
|Regional Account Manager||1,700,000 NOK||-6%|
|Service Delivery Manager||1,570,000 NOK||-13%|
|Service Writer||913,000 NOK||-49%|
|Sourcing Assistant||744,000 NOK||-59%|
|Telephone Operator||858,000 NOK||-52%|
|Vendor Administration Specialist||1,140,000 NOK||-37%|
|Workforce Manager||1,470,000 NOK||-18%|