A person working as Customer Service Representative in Oman typically earns around 670 OMR. Salaries range from 330 OMR (lowest) to 1,050 OMR (highest).
This is the average salary including housing, transport, and other benefits. Customer Service Representative salaries in Oman vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.
Minimum Salary 330 OMR |
Median 630 OMR |
Maximum 1,050 OMR |
Salaries for the position Customer Service Representative in Oman range from 330 OMR (starting salary) to 1,050 OMR (maximum salary). It should be noted that the given figure is not the legally mandated minimum wage; rather, it represents the lowest figure reported in a salary survey that included thousands of participants and professionals from all regions of the country.
With a median salary of 630 OMR, half of the professionals who work as Customer Service Representative in Oman earn less than this amount, and the other half earn more. The median salary denotes the middle value of salaries. Ideally, you would want to belong to the group earning more than the median salary, located on the right side of the salary distribution graph.
The median is closely associated with two other values known as the 25th and 75th percentiles. By examining the salary distribution chart, it can be determined that 25% of professionals employed as Customer Service Representative in Oman earn less than 510 OMR, while 75% earn more. Similarly, the chart shows that 75% earn less than 720 OMR while 25% earn more.
To provide a better understanding of expected salaries, we categorized the frequently occurring salaries into different ranges. This approach provides a more precise representation of salary distribution for the job title Customer Service Representative in Oman compared to simply calculating the average. The majority of reported salaries, approximately 65%, fall within the range of 390 OMR to 550 OMR. About 20% of salaries are below the 390 OMR mark, while 10% fall within the range of 550 OMR to 620 OMR. Only 5% of individuals have salaries exceeding 620 OMR.
0 - 2 Years | 390 OMR | |
2 - 5 Years | +29% | 500 OMR |
5 - 10 Years | +38% | 690 OMR |
10 - 15 Years | +24% | 860 OMR |
15 - 20 Years | +7% | 920 OMR |
20+ Years | +7% | 980 OMR |
The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage. We broke down salaries by experience level for people working as Customer Service Representative and this is what we found.
Employees with less than two years of experience earn approximately 390 OMR.
While someone with an experience level between two and five years is expected to earn 500 OMR, 29% more than someone with less than two year's experience.
Moving forward, an experience level between five and ten years lands a salary of 690 OMR, 38% more than someone with two to five years of experience.
Additionally, professionals whose expertise span anywhere between ten and fifteen years get a salary equivalent to 860 OMR, 24% more than someone with five to ten years of experience.
If the experience level is between fifteen and twenty years, then the expected wage is 920 OMR, 7% more than someone with ten to fifteen years of experience.
Lastly, employees with more than twenty years of professional experience get a salary of 980 OMR, 7% more than people with fifteen to twenty years of experience.
High School | 500 OMR | |
Certificate or Diploma | +43% | 720 OMR |
Bachelor's Degree | +38% | 990 OMR |
We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down salaries by education level for the position Customer Service Representative in order to make a comparison.
Employees at this education level have an average salary of 500 OMR.
At this level, the average salary becomes 720 OMR, 43% more than the previous level.
At this level, the average salary becomes 990 OMR, 38% more than the previous level.
Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? For the people who work as Customer Service Representative in Oman, the average difference between the salary of male and female employees is 10%.
Male | 630 OMR | |
Female | +12% | 700 OMR |
Individuals working as Customer Service Representative in Oman are likely to observe a salary increase of approximately 8% every 19 months. The national average annual increment for all professions combined is 7% granted to employees every 19 months.
The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.
The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency
Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.
48% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 52% said that they received at least one form of monetary bonus.
Those who got bonuses reported rates ranging from 3% to 6% of their annual salary.
Received Bonus | 52% | |
No Bonus | 48% |
The most standard form of bonus, where the employee is awarded based on their exceptional performance.
Company Performance BonusesOccasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.
Goal-Based BonusesGranted upon achieving an important goal or milestone.
Holiday / End of Year BonusesThese types of bonuses are given without a reason and usually resemble an appreciation token.
People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.
The main two types of jobs | |
Revenue Generators | Supporting Cast |
Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business. | Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations. |
Example: | Example: |
Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.
Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.
The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.
The minimum pay rate per hour for people working as Customer Service Representative in Oman is 2 OMR. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.
Job Title | Average Salary |
Customer Service and Call Center | -100% | |
Account Representative | 770 OMR | +14% |
Account Service Representative | 800 OMR | +19% |
Business Support Specialist | 1,040 OMR | +55% |
Call Center Advisor | 830 OMR | +23% |
Call Center Duty Manager | 1,170 OMR | +74% |
Call Center Manager | 2,070 OMR | +210% |
Call Center Quality Analyst | 1,360 OMR | +100% |
Call Center Representative | 660 OMR | -2% |
Call Center Scheduler | 730 OMR | +8% |
Call Center Scheduling Manager | 1,130 OMR | +68% |
Call Center Supervisor | 880 OMR | +31% |
Call Center Team Leader | 1,110 OMR | +65% |
Call Center Technology Specialist | 1,330 OMR | +98% |
Chatbot Copywriter | 1,090 OMR | +62% |
Chatbot Deployment Specialist | 1,260 OMR | +87% |
Chatbot Marketing Specialist | 1,450 OMR | +120% |
Chief Customer Experience and Success Officer | 2,590 OMR | +280% |
Client Engagement Specialest | 1,190 OMR | +77% |
Client Executive | 940 OMR | +40% |
Client Liaison Officer | 640 OMR | -5% |
Client Relations Manager | 2,260 OMR | +240% |
Client Relationship Executive | 2,100 OMR | +210% |
Client Relationship Manager | 2,340 OMR | +250% |
Client Service Analyst | 1,300 OMR | +93% |
Client Service Representative | 640 OMR | -5% |
Client Strategy Specialist | 1,410 OMR | +110% |
Contracts Specialist | 1,020 OMR | +52% |
Customer Care Officer | 640 OMR | -5% |
Customer Care Representative | 680 OMR | +1% |
Customer Center Supervisor | 780 OMR | +16% |
Customer Experience Analyst | 830 OMR | +23% |
Customer Experience Manager | 2,270 OMR | +240% |
Customer Experience Specialist | 1,430 OMR | +110% |
Customer Feedback and Insights Analyst | 1,530 OMR | +130% |
Customer Fulfillment Specialist | 1,390 OMR | +110% |
Customer Insights Analyst | 1,400 OMR | +110% |
Customer Journey Analyst | 1,700 OMR | +150% |
Customer Problem Manager | 1,450 OMR | +120% |
Customer Relations Manager | 2,280 OMR | +240% |
Customer Relations Specialist | 1,340 OMR | +99% |
Customer Relationship Management Implementation Consultant | 2,220 OMR | +230% |
Customer Retention Specialist | 1,940 OMR | +190% |
Customer Sales Representative | 670 OMR | -0% |
Customer Sales Support | 680 OMR | +1% |
Customer Service Administration | 780 OMR | +16% |
Customer Service Advisor | 1,470 OMR | +120% |
Customer Service Agent | 670 OMR | -0% |
Customer Service Associate | 620 OMR | -8% |
Customer Service Coordinator | 770 OMR | +14% |
Customer Service Country Manager | 2,480 OMR | +270% |
Customer Service Executive | 1,580 OMR | +130% |
Customer Service Manager | 2,320 OMR | +240% |
Customer Service Officer | 660 OMR | -2% |
Customer Service Operations Manager | 2,330 OMR | +250% |
Customer Service Quality Assurance Analyst | 2,200 OMR | +230% |
Customer Service Representative | 670 OMR | -0% |
Customer Service Sales Support | 630 OMR | -6% |
Customer Service Specialist | 640 OMR | -5% |
Customer Service Supervisor | 980 OMR | +46% |
Customer Service Team Leader | 1,450 OMR | +120% |
Customer Service Trainer | 1,150 OMR | +71% |
Customer Service Working Supervisor | 1,160 OMR | +72% |
Customer Solutions Representative | 1,460 OMR | +120% |
Customer Success Manager | 2,230 OMR | +230% |
Customer Success Specialist | 1,450 OMR | +120% |
Customer Support Agent | 630 OMR | -6% |
Dispute Resolution Specialist | 1,200 OMR | +78% |
Field Service Representative | 680 OMR | +1% |
Guest Relations Officer | 520 OMR | -23% |
Guest Service Agent | 540 OMR | -20% |
Inbound Call Center Representative | 670 OMR | -0% |
Inbound Sales Representative | 640 OMR | -5% |
Internet Banking Supervisor | 2,150 OMR | +220% |
Lead Administrator | 1,290 OMR | +92% |
Live Chat Agent | 770 OMR | +14% |
Logistics Coordinator | 740 OMR | +10% |
Onboarding Specialist | 1,390 OMR | +110% |
Operations Support Manager | 2,000 OMR | +200% |
Real Time Analyst | 1,340 OMR | +99% |
Regional Account Manager | 2,260 OMR | +240% |
Remote Customer Service Representative | 920 OMR | +37% |
Remote Customer Support Agent | 890 OMR | +32% |
Service Administrator | 1,020 OMR | +52% |
Service Delivery Manager | 2,140 OMR | +220% |
Service Writer | 550 OMR | -18% |
Social Media Customer Support Specialist | 1,280 OMR | +90% |
Sourcing Assistant | 490 OMR | -27% |
Telephone Operator | 510 OMR | -24% |
User Experience Researcher | 1,420 OMR | +110% |
Vendor Administration Specialist | 860 OMR | +28% |
Voice Of The Customer Analyst | 1,230 OMR | +83% |
Workforce Manager | 1,420 OMR | +110% |
Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in Oman is 7% on average across all career fields.
Private Sector | 1,700 OMR | |
Public Sector | +7% | 1,830 OMR |
A good and competitive compensation would range anywhere between 630 OMR and 720 OMR. This is a very rough estimate. Experience and education play a very huge part in the final earnings.
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.
The base salary for a careers like Customer Service Representative in Oman ranges from 330 OMR to 510 OMR. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.
Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary