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Customer Service and Call Center Average Salaries in Pakistan 2024

How much money does a person working in Customer Service and Call Center make in Pakistan?


Average Monthly Salary
59,100 PKR
( 709,000 PKR yearly)

LOW
21,900
PKR
AVERAGE
59,100
PKR
HIGH
122,000
PKR
All salary figures displayed here are per month except when noted otherwise.
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

A person working in Customer Service and Call Center in Pakistan typically earns around 59,100 PKR. Salaries range from 21,900 PKR (lowest average) to 122,000 PKR (highest average, actual maximum salary is higher).


Salary Variance

The provided figure represents the median compensation that encompasses housing, transportation, and other perks. The salaries within the Customer Service and Call Center domain in Pakistan exhibit significant discrepancies across various professions. In case you seek information about the remuneration of a specific position, please refer to the salaries listed below for respective job titles.

Salaries for specific jobs

Job TitleAverage Salary
Customer Service and Call Center
Account Representative37,100 PKR
Account Service Representative37,200 PKR
Business Support Specialist49,300 PKR
Call Center Advisor39,100 PKR
Call Center Duty Manager54,800 PKR
Call Center Manager97,800 PKR
Call Center Manager95,800 PKR
Call Center Quality Analyst57,200 PKR
Call Center Representative30,500 PKR
Call Center Representative31,100 PKR
Call Center Scheduler34,200 PKR
Call Center Scheduling Manager52,700 PKR
Call Center Supervisor40,600 PKR
Call Center Team Leader52,100 PKR
Call Center Technology Specialist58,700 PKR
Chatbot Copywriter53,800 PKR
Chatbot Deployment Specialist56,500 PKR
Chatbot Marketing Specialist71,700 PKR
Chief Customer Experience and Success Officer117,000 PKR
Client Engagement Specialest54,500 PKR
Client Executive43,300 PKR
Client Liaison Officer27,500 PKR
Client Relations Manager113,000 PKR
Client Relationship Executive96,600 PKR
Client Relationship Manager110,000 PKR
Client Service Analyst59,800 PKR
Client Service Representative30,100 PKR
Client Strategy Specialist65,000 PKR
Contracts Specialist48,700 PKR
Customer Care Officer28,700 PKR
Customer Care Representative29,000 PKR
Customer Center Supervisor35,200 PKR
Customer Experience Analyst37,100 PKR
Customer Experience Manager112,000 PKR
Customer Experience Specialist70,300 PKR
Customer Feedback and Insights Analyst69,000 PKR
Customer Fulfillment Specialist61,800 PKR
Customer Insights Analyst62,500 PKR
Customer Journey Analyst85,000 PKR
Customer Problem Manager65,100 PKR
Customer Relations Manager103,000 PKR
Customer Relations Specialist66,000 PKR
Customer Relationship Management Implementation Consultant100,000 PKR
Customer Retention Specialist87,900 PKR
Customer Sales Representative30,400 PKR
Customer Sales Support30,500 PKR
Customer Service Administration38,800 PKR
Customer Service Advisor66,400 PKR
Customer Service Agent30,200 PKR
Customer Service Associate30,100 PKR
Customer Service Coordinator34,900 PKR
Customer Service Country Manager124,000 PKR
Customer Service Executive74,200 PKR
Customer Service Manager107,000 PKR
Customer Service Manager103,000 PKR
Customer Service Officer29,900 PKR
Customer Service Operations Manager117,000 PKR
Customer Service Quality Assurance Analyst99,600 PKR
Customer Service Representative28,700 PKR
Customer Service Sales Support28,700 PKR
Customer Service Specialist28,900 PKR
Customer Service Supervisor47,300 PKR
Customer Service Team Leader68,700 PKR
Customer Service Trainer54,400 PKR
Customer Service Working Supervisor52,900 PKR
Customer Solutions Representative66,500 PKR
Customer Success Manager97,400 PKR
Customer Success Specialist64,900 PKR
Customer Support Agent28,600 PKR
Dispute Resolution Specialist53,500 PKR
Field Service Representative33,100 PKR
Guest Relations Officer24,900 PKR
Guest Service Agent25,000 PKR
Inbound Call Center Representative30,700 PKR
Inbound Sales Representative29,700 PKR
Internet Banking Supervisor93,500 PKR
Lead Administrator60,000 PKR
Live Chat Agent36,600 PKR
Logistics Coordinator34,600 PKR
Onboarding Specialist63,900 PKR
Operations Support Manager90,500 PKR
Real Time Analyst61,100 PKR
Regional Account Manager104,000 PKR
Remote Customer Service Representative43,700 PKR
Remote Customer Support Agent42,100 PKR
Service Administrator47,500 PKR
Service Delivery Manager100,000 PKR
Service Writer25,800 PKR
Social Media Customer Support Specialist57,500 PKR
Sourcing Assistant21,600 PKR
Telephone Operator23,800 PKR
User Experience Researcher70,800 PKR
Vendor Administration Specialist40,200 PKR
Voice Of The Customer Analyst58,400 PKR
Workforce Manager61,200 PKR


Customer Service and Call Center Jobs Pay Scale and Salaries in Pakistan

Median and salary distribution Pakistan Customer Service and Call Center monthly
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Salary Structure and Pay Scale Comparison

5% of people earn
60,000 PKR or more
10% of people earn
50,300 to 60,000 PKR
20% of people earn
29,000 PKR or less
65% of people earn
29,000 to 50,300 PKR
Minimum Salary
21,900 PKR
Median
51,900 PKR
Maximum
122,000 PKR




Median Salary, maximum and minimum salary, minimum wage, starting salary, and the salary range

All salary figures displayed here are per month except when noted otherwise.
  • Salary Range, Minimum Wage, and Starting Salary

    Salaries in Customer Service and Call Center in Pakistan range from 21,900 PKR (starting average salary) to 122,000 PKR (maximum average salary, actual maximum is higher). To clarify, the number presented is not the legally mandated minimum wage. Rather, it represents the lowest figure reported in a salary survey that involved thousands of participants and professionals from across the entire country.

  • Median Salary

    The median income in the field of Customer Service and Call Center is 51,900 PKR, implying that half of the workforce in Pakistan earns less than this figure, and the other half earns more. It represents the central value of salaries. As a rule of thumb, you would prefer to be part of the group earning above the median wage, situated on the right-hand side of the salary distribution chart.

  • Percentiles and Salary Scale

    Two values that are highly correlated with the median are the 25th and 75th percentiles. By examining the salary distribution diagram, it is possible to determine that 25% of individuals employed in Customer Service and Call Center in Pakistan earn less than 40,000 PKR, while 75% of them earn more. Additionally, the diagram reveals that 75% of individuals earn less than 63,400 PKR, while 25% earn more than that.

  • Pay Scale Structure

    Data was regrouped into brackets to provide a better understanding of what salaries can be expected. This approach was deemed more accurate than relying solely on the average salary, as it offers greater insights into the distribution of salaries in the field of Customer Service and Call Center in Pakistan. The analysis revealed that roughly 65% of all reported salaries fell within the range of 29,000 PKR to 50,300 PKR. Approximately 20% of salaries were below the 29,000 PKR mark, while 10% ranged from 50,300 PKR to 60,000 PKR. Only 5% of individuals earned a gross salary of 60,000 PKR or higher.

Salary Comparison by Years of Experience

How does a person's salary progress over time?

Salary Comparison By Experience Level
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The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage.

Generally speaking, employees in Customer Service and Call Center in Pakistan having experience from two to five years earn on average 32% more than freshers and juniors across all industries and disciplines.

Professionals with experience of more than five years tend to earn on average 36% more than those with five years or less of work experience.

As you hit the ten years mark, the salary increases by 21% and an additional 14% for those who have crossed the 15 years mark.

Those figures are presented as guidelines only. The numbers become more significant if you consider one job title at a time.


Change in salary based on experience varies drastically from one location to another and depends hugely on the career field as well. The data displayed here is the combined average of many different jobs. To view accurate figures, choose a specific job title.
On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.


Salary Comparison By Education

How does the education level affect your salary?

Salary Comparison By Education
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Change in salary based on education varies drastically from one location to another and depends hugely on the career field as well. The data displayed here is the combined average of multiple jobs. To view accurate figures, choose a specific job title.

It is well known that higher education equals a bigger salary, but how much more money can a degree add to your income?

We compared the salaries of professionals at the same level but with different college degree levels across many jobs in Customer Service and Call Center in Pakistan, below are our findings.

Workers with a certificate or diploma earn on average 17% more than their peers who only reached the high school level.

Employees who earned a Bachelor's Degree earn 24% more than those who only managed to attain a certificate or diploma.

Professionals who attained a Master's Degree are awarded salaries that are 29% more than those with a Bachelor's Degree.

Finally, PhD holders earn 23% more than Master's Degree holders on average while doing the same job.


Is a Master's degree or an MBA worth it? Should you pursue higher education?

A Master's degree program or any post-graduate program in Pakistan costs anywhere from 410,000 PKR to 1,230,000 PKR and lasts approximately two years. That is quite an investment.

Employees can't expect any salary increases during the study period, assuming they already have a job. In most cases, a salary review is conducted once education is completed and the degree has been attained.

Many people pursue higher education as a tactic to switch to a higher-paying job. The numbers seem to support this tactic. The average increase in compensation while changing jobs is approximately 10% more than the customary salary increment.

The decision really depends on the situation and experience among many other factors. Putting all variables aside, if a person can afford the costs of higher education then the return on investment is definitely worth it. Degree costs can be recovered roughly in a year or so.



Salary and Compensation Comparison By Gender / Customer Service and Call Center / Pakistan

Salary comparison by gender Pakistan Customer Service and Call Center monthly
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Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? In the field of Customer Service and Call Center in Pakistan, the average difference between the salary of male and female employees is 18%.

Male
62,600 PKR
Female-15%
53,300 PKR
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in Pakistan for all Careers

Salary comparison by gender monthly Pakistan
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Average Annual Salary Increment Percentage / Customer Service and Call Center / Pakistan

How much are annual salary increments in Pakistan for individuals working in Customer Service and Call Center? How often do employees get salary raises?

Professionals working in Customer Service and Call Center in Pakistan are likely to observe a salary increase of approximately 8% every 18 months. The national average annual increment for all professions combined is 8% granted to employees every 19 months.

Annual Salary Increment Rate Pakistan Customer Service and Call Center
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The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

Pakistan / All Professions

Annual Salary Increment Rate Pakistan
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The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency

The average salary increase in one year (12 months) in Pakistan is 5%.

Worldwide Salary Raises: All Countries and All Jobs

World Average Annual Salary Increment
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Salary Packages and Schemes

Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.

Bonus and Incentive Rates / Customer Service and Call Center / Pakistan

How much and how often are bonuses being awarded?Annual Salary Bonus Rate Pakistan Customer Service and Call Center
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54% of surveyed staff in Customer Service and Call Center reported that they haven't received any bonuses or incentives in the previous year while 46% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 3% to 5% of their annual salary.

Received Bonus
46%
No Bonus
54%

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus, where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.


What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

Example:
A graphics designer working for a graphics designing company.

Example:
A graphic designer in the marketing department of a hospital.


Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Hourly Average Wage / Customer Service and Call Center / Pakistan


340 PKR per hour

The average hourly wage (pay per hour) in Customer Service and Call Center in Pakistan is 340 PKR.This is the rate they get paid for every worked hour.


Hourly Wage = Annual Salary / ( 52 x 5 x 8 )

About The Hourly Pay Rate

The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

What is the minimum hourly rate of pay?

The minimum pay rate per hour for people working in Customer Service and Call Center in Pakistan is 130 PKR. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.

Salary Comparison By City

CityAverage Salary
Bahawalpur53,100 PKR
Faisalabad61,700 PKR
Gujranwala59,700 PKR
Hyderabad56,200 PKR
Islamabad55,200 PKR
Karachi63,800 PKR
Lahore62,800 PKR
Multan57,200 PKR
Peshawar58,600 PKR
Quetta54,000 PKR
Rawalpindi60,600 PKR
Sargodha51,800 PKR
Sialkot50,700 PKR

Government vs Private Sector Salary Comparison

Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in Pakistan is 12% on average across all career fields.

Private Sector
76,500 PKR
Public Sector+12%
85,700 PKR
Percentage increase and decrease are relative to the previous value

Salary Statistics and Calculation Guide

What is considered to be a good and competitive salary in Customer Service and Call Center in Pakistan?

A good and competitive compensation would range anywhere between 51,900 PKR and 63,400 PKR. This is a very rough estimate. Experience and education play a very huge part in the final earnings.

Gross Salary (before tax) and Net Salary (after tax)

All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

Base / Basic Salary

The base salary for jobs in Customer Service and Call Center in Pakistan ranges from 21,900 PKR to 40,000 PKR. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.


What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary


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