How much money does a person working in Customer Service and Call Center make in Philippines?
44,293 PHP per month
Average Monthly Salary
A person working in Customer Service and Call Center in Philippines typically earns around 44,293 PHP per month.
This is the average monthly salary including housing, transport, and other benefits.
Salaries differ drasticly between different Customer Service and Call Center jobs. If you are interested in the salary of a particular job, see below for salaries for specific job titles.
Salaries for specific jobs
|Business Support Specialist||44,172 PHP|
|Call Center Advisor||42,578 PHP|
|Call Center Manager||56,448 PHP|
|Call Center Quality Analyst||54,631 PHP|
|Call Center Representative||32,056 PHP|
|Call Center Representative||33,563 PHP|
|Call Center Scheduler||37,335 PHP|
|Call Center Scheduling Manager||45,149 PHP|
|Call Center Supervisor||42,413 PHP|
|Call Center Team Leader||42,040 PHP|
|Client Engagement Specialest||48,647 PHP|
|Client Executive||41,212 PHP|
|Client Liaison Officer||41,050 PHP|
|Client Relations Manager||55,364 PHP|
|Client Service Analyst||53,054 PHP|
|Client Service Representative||34,434 PHP|
|Client Strategy Specialist||47,887 PHP|
|Contracts Specialist||46,015 PHP|
|Customer Care Representative||33,463 PHP|
|Customer Experience Analyst||41,743 PHP|
|Customer Experience Manager||47,229 PHP|
|Customer Experience Specialist||45,406 PHP|
|Customer Fulfillment Specialist||42,318 PHP|
|Customer Insights Analyst||50,482 PHP|
|Customer Problem Manager||50,757 PHP|
|Customer Service Advisor||38,550 PHP|
|Customer Service Associate||39,710 PHP|
|Customer Service Executive||51,399 PHP|
|Customer Service Manager||57,359 PHP|
|Customer Service Manager||66,574 PHP|
|Customer Service Officer||34,334 PHP|
|Customer Service Representative||34,519 PHP|
|Customer Service Supervisor||34,970 PHP|
|Customer Service Team Leader||38,315 PHP|
|Customer Service Trainer||44,157 PHP|
|Customer Success Manager||52,800 PHP|
|Customer Success Specialist||47,655 PHP|
|Dispute Resolution Specialist||46,749 PHP|
|Guest Service Agent||29,913 PHP|
|Inbound Sales Representative||33,328 PHP|
|Internet Banking Supervisor||52,678 PHP|
|Logistics Coordinator||38,404 PHP|
|Operations Support Manager||53,150 PHP|
|Real Time Analyst||50,666 PHP|
|Regional Account Manager||55,145 PHP|
|Service Delivery Manager||53,926 PHP|
|Service Writer||31,130 PHP|
|Sourcing Assistant||25,504 PHP|
|Telephone Operator||26,978 PHP|
|Vendor Administration Specialist||39,426 PHP|
|Workforce Manager||49,591 PHP|
Customer Service and Call Center Jobs Salary Distribution in Philippines
Abount These Figures: Salary Range, Median and Percentiles
The Customer Service and Call Center salaries in Philippines range between 26,118 PHP per month (minimum salary) to 65,295 PHP per month (maximum salary).
The median salary is 46,065 PHP per month, which means that half (50%) of people working in Customer Service and Call Center are earning less than 46,065 PHP while the other half are earning more than 46,065 PHP. The median represents the middle salary value. Generally speaking, you would want to be on the right side of the graph with the group earning more than the median salary.
Closely related to the median are two values: the 25th and the 75th percentiles. Reading from the salary distribution diagram, 25% of people working in Customer Service and Call Center are earning less than 32,482 PHP while 75% of them are earning more than 32,482 PHP. Also from the diagram, 75% of people working in Customer Service and Call Center are earning less than 60,134 PHP while 25% are earning more than 60,134 PHP.
What is the difference between the median and the average salary? What should you be looking at?
Both are indicators. If your salary is higher than both of the average and the median then you are doing very well. If your salary is lower than both, then many people are earning more than you and there is plently of room for improvement. If your wage is in between the average and median, then things can be a bit confusing. We have written a guide to explain all the different senarios. How to compare your salary
Customer Service and Call Center Salary Forecast and Trend in Philippines
How do Customer Service and Call Center salaries change over time? Listed below is a chart that shows the average salary in recent years.
|Average Salary 2016|| = |
|Average Salary 2017|| +4% |
|Average Salary 2018|| +4% |
|Average Salary 2019|| +4% |
Percentage increase and decrease are relative to the previous value
Customer Service and Call Center salaries in Philippines are rising in the year 2019 based on recent submitted salaries and reports. As displayed in the chart, salaries in 2019 are 4% higher than those of 2018. The trend suggests a slow yet continous increase in pay in 2020 and future years. These numbers differ slightly from industry to another.
Customer Service and Call Center Hourly Average Wage in Philippines
256 PHP per hour
Average Hourly Wage
The average hourly wage (pay per hour) in Philippines for Customer Service and Call Center is 256 PHP. This means that the average person in Philippines earns approximatly 256 PHP for every worked hour.
Hourly Wage = Annual Salary ÷ ( 52 x 5 x 8 )
The hourly wage is the salary paid in one working hour. Usually jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fix amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and annual vacation allowance. The figures mentioned above are good approximation and they are considered to the be the standard.
Customer Service and Call Center VS Other Jobs
We compared Philippines salaries for Customer Service and Call Center and All Jobs and we found that Customer Service and Call Center salaries are 12% less than those of All Jobs.
Salary Comparison By City
|Cagayan de Oro||47,012 PHP|
|Las Pinas||44,385 PHP|
|Quezon City||53,724 PHP|
33005 - 162