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Customer Service and Call Center Average Salaries in Philippines 2019

How much money does a person working in Customer Service and Call Center make in Philippines?

44,293 PHP per month
Average Monthly Salary
A person working in Customer Service and Call Center in Philippines typically earns around 44,293 PHP per month.
This is the average monthly salary including housing, transport, and other benefits.
Salaries differ drasticly between different Customer Service and Call Center jobs. If you are interested in the salary of a particular job, see below for salaries for specific job titles.

Salaries for specific jobs

Job TitleAverage Salary
Business Support Specialist44,172 PHP
Call Center Advisor42,578 PHP
Call Center Manager56,448 PHP
Call Center Quality Analyst54,631 PHP
Call Center Representative32,056 PHP
Call Center Representative33,563 PHP
Call Center Scheduler37,335 PHP
Call Center Scheduling Manager45,149 PHP
Call Center Supervisor42,413 PHP
Call Center Team Leader42,040 PHP
Client Engagement Specialest48,647 PHP
Client Executive41,212 PHP
Client Liaison Officer41,050 PHP
Client Relations Manager55,364 PHP
Client Service Analyst53,054 PHP
Client Service Representative34,434 PHP
Client Strategy Specialist47,887 PHP
Contracts Specialist46,015 PHP
Customer Care Representative33,463 PHP
Customer Experience Analyst41,743 PHP
Customer Experience Manager47,229 PHP
Customer Experience Specialist45,406 PHP
Customer Fulfillment Specialist42,318 PHP
Customer Insights Analyst50,482 PHP
Customer Problem Manager50,757 PHP
Customer Service Advisor38,550 PHP
Customer Service Associate39,710 PHP
Customer Service Executive51,399 PHP
Customer Service Manager57,359 PHP
Customer Service Manager66,574 PHP
Customer Service Officer34,334 PHP
Customer Service Representative34,519 PHP
Customer Service Supervisor34,970 PHP
Customer Service Team Leader38,315 PHP
Customer Service Trainer44,157 PHP
Customer Success Manager52,800 PHP
Customer Success Specialist47,655 PHP
Dispute Resolution Specialist46,749 PHP
Guest Service Agent29,913 PHP
Inbound Sales Representative33,328 PHP
Internet Banking Supervisor52,678 PHP
Logistics Coordinator38,404 PHP
Operations Support Manager53,150 PHP
Real Time Analyst50,666 PHP
Regional Account Manager55,145 PHP
Service Delivery Manager53,926 PHP
Service Writer31,130 PHP
Sourcing Assistant25,504 PHP
Telephone Operator26,978 PHP
Vendor Administration Specialist39,426 PHP
Workforce Manager49,591 PHP

Customer Service and Call Center Jobs Salary Distribution in Philippines

Median and salary distribution monthly Philippines Customer Service and Call Center

Abount These Figures: Salary Range, Median and Percentiles

The Customer Service and Call Center salaries in Philippines range between 26,118 PHP per month (minimum salary) to 65,295 PHP per month (maximum salary).

The median salary is 46,065 PHP per month, which means that half (50%) of people working in Customer Service and Call Center are earning less than 46,065 PHP while the other half are earning more than 46,065 PHP. The median represents the middle salary value. Generally speaking, you would want to be on the right side of the graph with the group earning more than the median salary.

Closely related to the median are two values: the 25th and the 75th percentiles. Reading from the salary distribution diagram, 25% of people working in Customer Service and Call Center are earning less than 32,482 PHP while 75% of them are earning more than 32,482 PHP. Also from the diagram, 75% of people working in Customer Service and Call Center are earning less than 60,134 PHP while 25% are earning more than 60,134 PHP.

What is the difference between the median and the average salary? What should you be looking at?

Both are indicators. If your salary is higher than both of the average and the median then you are doing very well. If your salary is lower than both, then many people are earning more than you and there is plently of room for improvement. If your wage is in between the average and median, then things can be a bit confusing. We have written a guide to explain all the different senarios. How to compare your salary

Customer Service and Call Center Salary Forecast and Trend in Philippines

How do Customer Service and Call Center salaries change over time? Listed below is a chart that shows the average salary in recent years.

Salary trends and forecast monthly Philippines Customer Service and Call Center
Average Salary 2016    =  
39,719 PHP
Average Salary 2017    +4%  
41,189 PHP
Average Salary 2018    +4%  
42,713 PHP
Average Salary 2019    +4%  
44,293 PHP
Percentage increase and decrease are relative to the previous value
Customer Service and Call Center salaries in Philippines are rising in the year 2019 based on recent submitted salaries and reports. As displayed in the chart, salaries in 2019 are 4% higher than those of 2018. The trend suggests a slow yet continous increase in pay in 2020 and future years. These numbers differ slightly from industry to another.

Customer Service and Call Center Hourly Average Wage in Philippines

256 PHP per hour
Average Hourly Wage

The average hourly wage (pay per hour) in Philippines for Customer Service and Call Center is 256 PHP. This means that the average person in Philippines earns approximatly 256 PHP for every worked hour.

Hourly Wage = Annual Salary ÷ ( 52 x 5 x 8 )

The hourly wage is the salary paid in one working hour. Usually jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fix amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and annual vacation allowance. The figures mentioned above are good approximation and they are considered to the be the standard.

Customer Service and Call Center VS Other Jobs

Salary Comparison Between Customer Service and Call Center and Customer Service and Call Center monthly PhilippinesWe compared Philippines salaries for Customer Service and Call Center and All Jobs and we found that Customer Service and Call Center salaries are 12% less than those of All Jobs.

Salary Comparison By City

CityAverage Salary
Antipolo48,586 PHP
Cagayan de Oro47,012 PHP
Cebu50,288 PHP
Dasmarinas42,451 PHP
Davao52,135 PHP
Kalookan51,137 PHP
Las Pinas44,385 PHP
Makati43,521 PHP
Manila52,880 PHP
Paranaque46,152 PHP
Pasig47,732 PHP
Quezon City53,724 PHP
Taguig49,581 PHP
Valenzuela45,117 PHP
32430 - 172
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