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Customer Service and Call Center Average Salaries in Philippines 2019

How much money does a person working in Customer Service and Call Center make in Philippines?

32,438 PHP per month
Average Monthly Salary
A person working in Customer Service and Call Center in Philippines typically earns around 32,438 PHP per month.
This is the average monthly salary including housing, transport, and other benefits.
Salaries differ drasticly between different Customer Service and Call Center jobs. If you are interested in the salary of a particular job, see below for salaries for specific job titles.

Salaries for specific jobs

Job TitleAverage Salary
Call Center Quality Analyst23,833 PHP
Call Center Representative19,761 PHP
Call Center Scheduling Manager99,900 PHP
Call Center Supervisor80,000 PHP
Call Center Team Leader37,634 PHP
Call Centre Manager75,574 PHP
Call Centre Representative20,475 PHP
Client Service Representative28,000 PHP
Customer Care Representative17,167 PHP
Customer Service Advisor40,250 PHP
Customer Service Executive57,889 PHP
Customer Service Manager51,143 PHP
Customer Service Officer22,500 PHP
Customer Service Representative21,444 PHP
Customer Service Supervisor22,988 PHP
Customer Service Team Leader30,333 PHP
Customer Service Trainer30,964 PHP
Logistics Coordinator24,000 PHP
Senior Manager150,000 PHP

Customer Service and Call Center Jobs Salary Distribution in Philippines

25% of people earn
17,500 PHP
or less
50% of people earn
22,550 PHP
or less
75% of people earn
35,500 PHP
or less
Minimum
1,500 PHP
Median
22,550 PHP
Maximum
183,333 PHP

Abount These Figures: Salary Range, Median and Percentiles

The Customer Service and Call Center salaries in Philippines range between 1,500 PHP per month (minimum salary) to 183,333 PHP per month (maximum salary).

The median salary is 22,550 PHP per month, which means that half (50%) of people working in Customer Service and Call Center are earning less than 22,550 PHP while the other half are earning more than 22,550 PHP. The median represents the middle salary value. Generally speaking, you would want to be on the right side of the graph with the group earning more than the median salary.

Closely related to the median are two values: the 25th and the 75th percentiles. Reading from the salary distribution diagram, 25% of people working in Customer Service and Call Center are earning less than 17,500 PHP while 75% of them are earning more than 17,500 PHP. Also from the diagram, 75% of people working in Customer Service and Call Center are earning less than 35,500 PHP while 25% are earning more than 35,500 PHP.

What is the difference between the median and the average salary? What should you be looking at?

Both are indicators. If your salary is higher than both of the average and the median then you are doing very well. If your salary is lower than both, then many people are earning more than you and there is plently of room for improvement. If your wage is in between the average and median, then things can be a bit confusing. We have written a guide to explain all the different senarios. How to compare your salary

Customer Service and Call Center Salary Forecast and Trend in Philippines

How do Customer Service and Call Center salaries change over time? Listed below is a chart that shows the average salary in recent years.

2016201720182019
Average Salary 2016    =  
29,859 PHP
Average Salary 2017    +3%  
30,695 PHP
Average Salary 2018    +3%  
31,555 PHP
Average Salary 2019    +3%  
32,438 PHP
Percentage increase and decrease are relative to the previous value
Customer Service and Call Center salaries in Philippines are rising in the year 2019 based on recent submitted salaries and reports. As displayed in the chart, salaries in 2019 are 3% higher than those of 2018. The trend suggests a slow yet continous increase in pay in 2020 and future years. These numbers differ slightly from industry to another.

Customer Service and Call Center Hourly Average Wage in Philippines

166 PHP per hour
Average Hourly Wage

The average hourly wage (pay per hour) in Philippines for Customer Service and Call Center is 166 PHP. This means that the average person in Philippines earns approximatly 166 PHP for every worked hour.


Hourly Wage = Annual Salary ÷ ( 52 x 5 x 8 )

The hourly wage is the salary paid in one working hour. Usually jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fix amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and annual vacation allowance. The figures mentioned above are good approximation and they are considered to the be the standard.

Salary Comparison of Customer Service and Call Center Jobs in Philippines

32,438 PHP
45,476 PHP
Average Salary
Customer Service and Call Center
Average Salary
All Jobs
We compared Philippines salaries for Customer Service and Call Center and All Jobs and we found that Customer Service and Call Center salaries are 29% less than those of All Jobs.

Salary Comparison By City

CityAverage Salary
Cebu28,417 PHP
Davao15,000 PHP
Las Pinas21,300 PHP
Makati31,683 PHP
Manila38,993 PHP
Paranaque25,663 PHP
Pasig33,123 PHP
Quezon City42,896 PHP
Taguig36,979 PHP
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