How much money does a person working in Customer Service and Call Center make in Poland?
7,890 PLN per month
Average Monthly Salary
A person working in Customer Service and Call Center in Poland typically earns around 7,890 PLN per month.
This is the average monthly salary including housing, transport, and other benefits.
Salaries differ drasticly between different Customer Service and Call Center jobs. If you are interested in the salary of a particular job, see below for salaries for specific job titles.
Salaries for specific jobs
|Business Support Specialist||8,291 PLN|
|Call Center Advisor||7,098 PLN|
|Call Center Manager||10,361 PLN|
|Call Center Quality Analyst||8,977 PLN|
|Call Center Representative||6,110 PLN|
|Call Center Scheduler||6,815 PLN|
|Call Center Scheduling Manager||7,473 PLN|
|Call Center Supervisor||7,452 PLN|
|Call Center Team Leader||7,695 PLN|
|Client Engagement Specialest||8,547 PLN|
|Client Executive||7,253 PLN|
|Client Liaison Officer||7,095 PLN|
|Client Relations Manager||10,400 PLN|
|Client Service Analyst||9,377 PLN|
|Client Service Representative||5,740 PLN|
|Client Strategy Specialist||8,479 PLN|
|Contracts Specialist||7,943 PLN|
|Customer Care Representative||6,175 PLN|
|Customer Experience Analyst||7,610 PLN|
|Customer Experience Manager||8,680 PLN|
|Customer Experience Specialist||8,299 PLN|
|Customer Fulfillment Specialist||7,757 PLN|
|Customer Insights Analyst||8,385 PLN|
|Customer Problem Manager||8,556 PLN|
|Customer Service Advisor||7,268 PLN|
|Customer Service Associate||6,961 PLN|
|Customer Service Executive||9,514 PLN|
|Customer Service Manager||11,176 PLN|
|Customer Service Officer||6,506 PLN|
|Customer Service Representative||5,797 PLN|
|Customer Service Supervisor||6,091 PLN|
|Customer Service Team Leader||7,130 PLN|
|Customer Service Trainer||8,245 PLN|
|Customer Success Manager||9,271 PLN|
|Customer Success Specialist||8,784 PLN|
|Dispute Resolution Specialist||8,476 PLN|
|Guest Service Agent||5,351 PLN|
|Inbound Sales Representative||6,048 PLN|
|Internet Banking Supervisor||10,164 PLN|
|Logistics Coordinator||7,109 PLN|
|Operations Support Manager||10,020 PLN|
|Real Time Analyst||8,779 PLN|
|Regional Account Manager||9,705 PLN|
|Service Delivery Manager||9,843 PLN|
|Service Writer||5,793 PLN|
|Sourcing Assistant||4,598 PLN|
|Telephone Operator||4,826 PLN|
|Vendor Administration Specialist||6,526 PLN|
|Workforce Manager||8,514 PLN|
Customer Service and Call Center Jobs Salary Distribution in Poland
Abount These Figures: Salary Range, Median and Percentiles
The Customer Service and Call Center salaries in Poland range between 4,652 PLN per month (minimum salary) to 11,631 PLN per month (maximum salary).
The median salary is 7,653 PLN per month, which means that half (50%) of people working in Customer Service and Call Center are earning less than 7,653 PLN while the other half are earning more than 7,653 PLN. The median represents the middle salary value. Generally speaking, you would want to be on the right side of the graph with the group earning more than the median salary.
Closely related to the median are two values: the 25th and the 75th percentiles. Reading from the salary distribution diagram, 25% of people working in Customer Service and Call Center are earning less than 5,537 PLN while 75% of them are earning more than 5,537 PLN. Also from the diagram, 75% of people working in Customer Service and Call Center are earning less than 9,063 PLN while 25% are earning more than 9,063 PLN.
What is the difference between the median and the average salary? What should you be looking at?
Both are indicators. If your salary is higher than both of the average and the median then you are doing very well. If your salary is lower than both, then many people are earning more than you and there is plently of room for improvement. If your wage is in between the average and median, then things can be a bit confusing. We have written a guide to explain all the different senarios. How to compare your salary
Customer Service and Call Center Salary Forecast and Trend in Poland
How do Customer Service and Call Center salaries change over time? Listed below is a chart that shows the average salary in recent years.
|Average Salary 2016|| = |
|Average Salary 2017|| +4% |
|Average Salary 2018|| +2% |
|Average Salary 2019|| +2% |
Percentage increase and decrease are relative to the previous value
Customer Service and Call Center salaries in Poland are rising in the year 2019 based on recent submitted salaries and reports. As displayed in the chart, salaries in 2019 are 2% higher than those of 2018. The trend suggests a slow yet continous increase in pay in 2020 and future years. These numbers differ slightly from industry to another.
Customer Service and Call Center Hourly Average Wage in Poland
46 PLN per hour
Average Hourly Wage
The average hourly wage (pay per hour) in Poland for Customer Service and Call Center is 46 PLN. This means that the average person in Poland earns approximatly 46 PLN for every worked hour.
Hourly Wage = Annual Salary ÷ ( 52 x 5 x 8 )
The hourly wage is the salary paid in one working hour. Usually jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fix amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and annual vacation allowance. The figures mentioned above are good approximation and they are considered to the be the standard.
Customer Service and Call Center VS Other Jobs
We compared Poland salaries for Customer Service and Call Center and All Jobs and we found that Customer Service and Call Center salaries are 12% less than those of All Jobs.
Salary Comparison By City
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