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Customer Service and Call Center Average Salaries in Poland 2019

How much money does a person working in Customer Service and Call Center make in Poland?

7,890 PLN per month
Average Monthly Salary
A person working in Customer Service and Call Center in Poland typically earns around 7,890 PLN per month.
This is the average monthly salary including housing, transport, and other benefits.
Salaries differ drasticly between different Customer Service and Call Center jobs. If you are interested in the salary of a particular job, see below for salaries for specific job titles.

Salaries for specific jobs

Job TitleAverage Salary
Business Support Specialist8,291 PLN
Call Center Advisor7,098 PLN
Call Center Manager10,361 PLN
Call Center Quality Analyst8,977 PLN
Call Center Representative6,110 PLN
Call Center Scheduler6,815 PLN
Call Center Scheduling Manager7,473 PLN
Call Center Supervisor7,452 PLN
Call Center Team Leader7,695 PLN
Client Engagement Specialest8,547 PLN
Client Executive7,253 PLN
Client Liaison Officer7,095 PLN
Client Relations Manager10,400 PLN
Client Service Analyst9,377 PLN
Client Service Representative5,740 PLN
Client Strategy Specialist8,479 PLN
Contracts Specialist7,943 PLN
Customer Care Representative6,175 PLN
Customer Experience Analyst7,610 PLN
Customer Experience Manager8,680 PLN
Customer Experience Specialist8,299 PLN
Customer Fulfillment Specialist7,757 PLN
Customer Insights Analyst8,385 PLN
Customer Problem Manager8,556 PLN
Customer Service Advisor7,268 PLN
Customer Service Associate6,961 PLN
Customer Service Executive9,514 PLN
Customer Service Manager11,176 PLN
Customer Service Officer6,506 PLN
Customer Service Representative5,797 PLN
Customer Service Supervisor6,091 PLN
Customer Service Team Leader7,130 PLN
Customer Service Trainer8,245 PLN
Customer Success Manager9,271 PLN
Customer Success Specialist8,784 PLN
Dispute Resolution Specialist8,476 PLN
Guest Service Agent5,351 PLN
Inbound Sales Representative6,048 PLN
Internet Banking Supervisor10,164 PLN
Logistics Coordinator7,109 PLN
Operations Support Manager10,020 PLN
Real Time Analyst8,779 PLN
Regional Account Manager9,705 PLN
Service Delivery Manager9,843 PLN
Service Writer5,793 PLN
Sourcing Assistant4,598 PLN
Telephone Operator4,826 PLN
Vendor Administration Specialist6,526 PLN
Workforce Manager8,514 PLN

Customer Service and Call Center Jobs Salary Distribution in Poland

Median and salary distribution monthly Poland Customer Service and Call Center

Abount These Figures: Salary Range, Median and Percentiles

The Customer Service and Call Center salaries in Poland range between 4,652 PLN per month (minimum salary) to 11,631 PLN per month (maximum salary).

The median salary is 7,653 PLN per month, which means that half (50%) of people working in Customer Service and Call Center are earning less than 7,653 PLN while the other half are earning more than 7,653 PLN. The median represents the middle salary value. Generally speaking, you would want to be on the right side of the graph with the group earning more than the median salary.

Closely related to the median are two values: the 25th and the 75th percentiles. Reading from the salary distribution diagram, 25% of people working in Customer Service and Call Center are earning less than 5,537 PLN while 75% of them are earning more than 5,537 PLN. Also from the diagram, 75% of people working in Customer Service and Call Center are earning less than 9,063 PLN while 25% are earning more than 9,063 PLN.

What is the difference between the median and the average salary? What should you be looking at?

Both are indicators. If your salary is higher than both of the average and the median then you are doing very well. If your salary is lower than both, then many people are earning more than you and there is plently of room for improvement. If your wage is in between the average and median, then things can be a bit confusing. We have written a guide to explain all the different senarios. How to compare your salary

Customer Service and Call Center Salary Forecast and Trend in Poland

How do Customer Service and Call Center salaries change over time? Listed below is a chart that shows the average salary in recent years.

Salary trends and forecast monthly Poland Customer Service and Call Center
Average Salary 2016    =  
7,327 PLN
Average Salary 2017    +4%  
7,598 PLN
Average Salary 2018    +2%  
7,720 PLN
Average Salary 2019    +2%  
7,890 PLN
Percentage increase and decrease are relative to the previous value
Customer Service and Call Center salaries in Poland are rising in the year 2019 based on recent submitted salaries and reports. As displayed in the chart, salaries in 2019 are 2% higher than those of 2018. The trend suggests a slow yet continous increase in pay in 2020 and future years. These numbers differ slightly from industry to another.

Customer Service and Call Center Hourly Average Wage in Poland

46 PLN per hour
Average Hourly Wage

The average hourly wage (pay per hour) in Poland for Customer Service and Call Center is 46 PLN. This means that the average person in Poland earns approximatly 46 PLN for every worked hour.


Hourly Wage = Annual Salary ÷ ( 52 x 5 x 8 )

The hourly wage is the salary paid in one working hour. Usually jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fix amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and annual vacation allowance. The figures mentioned above are good approximation and they are considered to the be the standard.

Customer Service and Call Center VS Other Jobs

Salary Comparison Between Customer Service and Call Center and Customer Service and Call Center monthly PolandWe compared Poland salaries for Customer Service and Call Center and All Jobs and we found that Customer Service and Call Center salaries are 12% less than those of All Jobs.

Salary Comparison By City

CityAverage Salary
Gdansk7,188 PLN
Katowice6,555 PLN
Krakow8,648 PLN
Lublin6,769 PLN
Poznan7,400 PLN
Szczecin6,975 PLN
Warsaw8,882 PLN
Wroclaw8,414 PLN
4794 - 16
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