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Call Center Representative Average Salary in Qatar 2020

How much money does a Call Center Representative make in Qatar?


Average Monthly Salary
10,000 QAR
( 120,000 QAR yearly)

LOW
4,810
QAR
AVERAGE
10,000
QAR
HIGH
15,700
QAR

A person working as a Call Center Representative in Qatar typically earns around 10,000 QAR per month. Salaries range from 4,810 QAR (lowest) to 15,700 QAR (highest).

This is the average monthly salary including housing, transport, and other benefits. Call Center Representative salaries vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.

Call Center Representative Salary Distribution in Qatar

Median and salary distribution monthly Qatar Call Center Representative
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The median, the maximum, the minimum, and the range

  • Salary Range

    Call Center Representative salaries in Qatar range from 4,810 QAR per month (minimum salary) to 15,700 QAR per month (maximum salary).

  • Median Salary

    The median salary is 10,400 QAR per month, which means that half (50%) of people working as Call Center Representative(s) are earning less than 10,400 QAR while the other half are earning more than 10,400 QAR. The median represents the middle salary value. Generally speaking, you would want to be on the right side of the graph with the group earning more than the median salary.

  • Percentiles

    Closely related to the median are two values: the 25th and the 75th percentiles. Reading from the salary distribution diagram, 25% of Call Center Representative(s) are earning less than 6,860 QAR while 75% of them are earning more than 6,860 QAR. Also from the diagram, 75% of Call Center Representative(s) are earning less than 13,600 QAR while 25% are earning more than 13,600 QAR.


What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both of the average and the median then you are doing very well. If your salary is lower than both, then many people are earning more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary

Call Center Representative Salary Comparison by Years of Experience

How does experience and age affect your pay?

Salary comparison by years of experience monthly Qatar Call Center Representative
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The experience level is the most important factor in determining the salary. Naturally the more years of experience the higher your wage. We broke down Call Center Representative salaries by experience level and this is what we found.

A Call Center Representative with less than two years of experience makes approximately 5,630 QAR per month.

While someone with an experience level between two and five years is expected to earn 7,980 QAR per month, 42% more than someone with less than two year's experience.

Moving forward, an experience level between five and ten years lands a salary of 10,500 QAR per month, 31% more than someone with two to five years of experience.

On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.

Additionally, Call Center Representative(s) whose expertise span anywhere between ten and fifteen years get a salary equivalent to 12,900 QAR per month, 23% more than someone with five to ten years of experience.

If the experience level is between fifteen and twenty years, then the expected wage is 13,700 QAR per month, 6% more than someone with ten to fifteen years of experience.

Lastly, employees with more than twenty years of professional experience get a salary of 15,000 QAR per month, 10% more than people with fifteen to twenty years of experience.


Call Center Representative average salary change by experience in Qatar

0 - 2 Years
5,630 QAR
2 - 5 Years+42%
7,980 QAR
5 - 10 Years+31%
10,500 QAR
10 - 15 Years+23%
12,900 QAR
15 - 20 Years+6%
13,700 QAR
20+ Years+10%
15,000 QAR
Percentage increase and decrease are relative to the previous value

Typical Salary Progress for Most Careers

Salary Comparison By Experience Level
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Call Center Representative Salary Comparison By Education

How do education levels affect salaries?

Displayed below is the average salary difference between different Call Center Representative(s) who have the same experience but different education levels.

Salary comparison by education level monthly Qatar Call Center Representative
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We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down Call Center Representative salaries by education level in order to make a comparison.

When the education level is High School, the average salary of a Call Center Representative is 7,000 QAR per month.

While someone with a Certificate or Diploma gets a salary of 10,300 QAR per month, 47% more than someone having a High School degree.

A Bachelor's Degree gets its holder an average salary of 13,800 QAR per month, 34% more than someone with a Certificate or Diploma.


Call Center Representative average salary difference by education level in Qatar

High School
7,000 QAR
Certificate or Diploma+47%
10,300 QAR
Bachelor's Degree+34%
13,800 QAR
Percentage increase and decrease are relative to the previous value

Typical Salary Difference by Education for Most Careers

Salary Comparison By Education Level
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Call Center Representative Salary Comparison By Gender

Salary comparison by gender monthly Qatar Call Center Representative
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Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? Male Call Center Representative employees in Qatar earn 9% more than their female counterparts.

Female
9,750 QAR
Male+9%
10,600 QAR
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in Qatar for all Careers

Salary comparison by gender monthly Qatar
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Call Center Representative Average Annual Salary Increment Percentage in Qatar

How much are annual salary increments in Qatar for Call Center Representative(s)? How often do employees get salary raises?

Call Center Representative

Call Center Representative(s) in Qatar are likely to observe a salary increase of approximately 11% every 17 months. The national average annual increment for all professions combined is 9% granted to employees every 16 months.

Annual Salary Increment Rate Qatar Call Center Representative
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The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

Qatar / All Professions

Annual Salary Increment Rate Qatar
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The term 'Annual Salary Increase' usually refers to the increase in 12 calendar month period, but because it is rarely that people get their salaries reviewed exactly on the one year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 ÷ Increase Frequency

The average salary increase in one year (12 months) in Qatar is 7%.

Annual Increment Rate By Industry 2019

Banking
5%
Energy
1%
Information Technology
6%
Healthcare
2%
Travel
7%
Construction
3%
Education
8%

Listed above are the average annual increase rates for each industry in Qatar for the year 2019. Companies within thriving industries tend to provide higher and more frequent raises. Exceptions do exist, but generally speaking, the situation of any company is closely related to the economic situation in the country or region. These figures tend to change frequently.


Worldwide Salary Raises: All Countries and All Jobs

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Call Center Representative Bonus and Incentive Rates in Qatar

How much and how often are bonuses being awarded?Annual Salary Bonus Rate Qatar Call Center Representative
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A Call Center Representative is considered to be a moderate bonus-based job due to the generally limited involvement in direct revenue generation, with exceptions of course. The people who get the highest bonuses are usually somehow involved in the revenue generation cycle.

44% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 56% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 3% to 6% of their annual salary.

Received Bonus
56%
No Bonus
44%

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.


What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

Example:
A graphics designer working for a graphics designing company.

Example:
A graphic designer in the marketing department of a hospital.


Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Government vs Private Sector Salary Comparison

Public vs private sector salaries monthly Qatar
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Where can you get paid more, working for a private company or for the government? Public sector Call Center Representative employees in Qatar earn 5% more than their private sector counterparts.

Private Sector
15,400 QAR
Public Sector+5%
16,200 QAR
Percentage increase and decrease are relative to the previous value

Call Center Representative Salary Trend and Forecast in Qatar

How are Call Center Representative salaries changing over time? Listed below is a chart that shows the average salary in recent years.

Salary trends and forecast monthly Qatar Call Center Representative
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Average Salary 2016
8,980 QAR
Average Salary 2017+4%
9,310 QAR
Average Salary 2018+3%
9,600 QAR
Average Salary 2019+3%
9,840 QAR
Percentage increase and decrease are relative to the previous value

Call Center Representative salaries in Qatar are on the rise in the year 2020 based on recent submitted salaries and reports. As displayed in the chart, salaries in 2019 are 3% higher than those of 2018. The trend suggests a slow yet continuous increase in pay in 2021 and future years. These numbers may vary from industry to another.

Call Center Representative Average Hourly Wage in Qatar


58 QAR per hour

The average hourly wage (pay per hour) in Qatar is 58 QAR. This means that the average Call Center Representative in Qatar earns approximately 58 QAR for every worked hour.


Hourly Wage = Annual Salary ÷ ( 52 x 5 x 8 )

The hourly wage is the salary paid in one worked hour. Usually jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fix amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

Call Center Representative VS Other Jobs

Salary Comparison Between Call Center Representative and Customer Service and Call Center monthly Qatar
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The average salary for Call Center Representative is 28% less than that of Customer Service and Call Center. Also, Customer Service and Call Center salaries are 12% less than those of All Jobs.

Salary comparison with similar jobs

Job TitleAverage Salary
Business Support Specialist14,200 QAR+42%
Call Center Advisor13,100 QAR+31%
Call Center Manager17,200 QAR+72%
Call Center Quality Analyst16,300 QAR+63%
Call Center Representative10,900 QAR+9%
Call Center Scheduler12,400 QAR+24%
Call Center Scheduling Manager13,600 QAR+36%
Call Center Supervisor12,800 QAR+28%
Call Center Team Leader12,800 QAR+28%
Client Engagement Specialest14,700 QAR+47%
Client Executive12,500 QAR+25%
Client Liaison Officer12,500 QAR+25%
Client Relations Manager17,000 QAR+70%
Client Service Analyst16,300 QAR+63%
Client Service Representative10,600 QAR+6%
Client Strategy Specialist14,800 QAR+48%
Contracts Specialist14,000 QAR+40%
Customer Care Representative10,400 QAR+4%
Customer Experience Analyst13,200 QAR+32%
Customer Experience Manager15,200 QAR+52%
Customer Experience Specialist14,400 QAR+44%
Customer Fulfillment Specialist13,500 QAR+35%
Customer Insights Analyst14,600 QAR+46%
Customer Problem Manager15,300 QAR+53%
Customer Service Advisor11,900 QAR+19%
Customer Service Associate12,500 QAR+25%
Customer Service Executive16,000 QAR+60%
Customer Service Manager17,900 QAR+79%
Customer Service Officer10,800 QAR+8%
Customer Service Representative10,800 QAR+8%
Customer Service Supervisor10,900 QAR+9%
Customer Service Team Leader12,100 QAR+21%
Customer Service Trainer14,000 QAR+40%
Customer Success Manager16,800 QAR+68%
Customer Success Specialist15,400 QAR+54%
Dispute Resolution Specialist14,500 QAR+45%
Guest Service Agent9,450 QAR-6%
Inbound Sales Representative10,900 QAR+9%
Internet Banking Supervisor16,500 QAR+65%
Logistics Coordinator11,900 QAR+19%
Operations Support Manager16,400 QAR+64%
Real Time Analyst14,800 QAR+48%
Regional Account Manager16,700 QAR+67%
Service Delivery Manager17,900 QAR+79%
Service Writer9,830 QAR-2%
Sourcing Assistant7,820 QAR-22%
Telephone Operator8,520 QAR-15%
Vendor Administration Specialist11,900 QAR+19%
Workforce Manager14,900 QAR+49%

Salary Comparison By City

CityAverage Salary
Doha11,900 QAR
0 - 0

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