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Customer Service and Call Center Average Salaries in Romania 2020

How much money does a person working in Customer Service and Call Center make in Romania?


Average Monthly Salary
13,400 RON
( 161,000 RON yearly)

LOW
7,920
RON
AVERAGE
13,400
RON
HIGH
19,800
RON

A person working in Customer Service and Call Center in Romania typically earns around 13,400 RON per month. Salaries range from 7,920 RON (lowest average) to 19,800 RON (highest average, actual maximum salary is higher).

This is the average monthly salary including housing, transport, and other benefits. Salaries vary drastically between different Customer Service and Call Center careers. If you are interested in the salary of a particular job, see below for salaries for specific job titles.

Salaries for specific jobs

Job TitleAverage Salary
Business Support Specialist13,100 RON
Call Center Advisor11,900 RON
Call Center Manager17,200 RON
Call Center Quality Analyst16,100 RON
Call Center Representative9,940 RON
Call Center Scheduler11,100 RON
Call Center Scheduling Manager13,600 RON
Call Center Supervisor12,200 RON
Call Center Team Leader12,700 RON
Client Engagement Specialest14,000 RON
Client Executive12,000 RON
Client Liaison Officer11,800 RON
Client Relations Manager17,400 RON
Client Service Analyst15,600 RON
Client Service Representative9,620 RON
Client Strategy Specialist14,200 RON
Contracts Specialist13,100 RON
Customer Care Representative10,400 RON
Customer Experience Analyst11,800 RON
Customer Experience Manager13,800 RON
Customer Experience Specialist14,300 RON
Customer Fulfillment Specialist13,500 RON
Customer Insights Analyst14,600 RON
Customer Problem Manager15,600 RON
Customer Service Advisor12,200 RON
Customer Service Associate12,000 RON
Customer Service Executive16,100 RON
Customer Service Manager19,000 RON
Customer Service Officer11,100 RON
Customer Service Representative9,920 RON
Customer Service Supervisor10,300 RON
Customer Service Team Leader12,200 RON
Customer Service Trainer14,200 RON
Customer Success Manager16,000 RON
Customer Success Specialist14,000 RON
Dispute Resolution Specialist14,400 RON
Guest Service Agent9,200 RON
Inbound Sales Representative10,800 RON
Internet Banking Supervisor17,300 RON
Logistics Coordinator12,000 RON
Operations Support Manager16,900 RON
Real Time Analyst15,400 RON
Regional Account Manager16,000 RON
Service Delivery Manager16,100 RON
Service Writer9,950 RON
Sourcing Assistant7,670 RON
Telephone Operator8,300 RON
Vendor Administration Specialist11,800 RON
Workforce Manager15,400 RON

Customer Service and Call Center Jobs Salary Distribution in Romania

Median and salary distribution monthly Romania Customer Service and Call Center
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The median, the maximum, the minimum, and the range

  • Salary Range

    Customer Service and Call Center salaries in Romania range from 7,920 RON per month (minimum average salary) to 19,800 RON per month (maximum average salary, actual maximum is higher).

  • Median Salary

    The median salary is 14,000 RON per month, which means that half (50%) of people working in Customer Service and Call Center are earning less than 14,000 RON while the other half are earning more than 14,000 RON. The median represents the middle salary value. Generally speaking, you would want to be on the right side of the graph with the group earning more than the median salary.

  • Percentiles

    Closely related to the median are two values: the 25th and the 75th percentiles. Reading from the salary distribution diagram, 25% of people working in Customer Service and Call Center are earning less than 9,840 RON while 75% of them are earning more than 9,840 RON. Also from the diagram, 75% of people working in Customer Service and Call Center are earning less than 17,600 RON while 25% are earning more than 17,600 RON.


What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both of the average and the median then you are doing very well. If your salary is lower than both, then many people are earning more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary

Salary Comparison by Years of Experience

How does a person's salary progress over time?

Salary Comparison By Experience Level
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The experience level is the most important factor in determining the salary. Naturally the more years of experience the higher the wage.

Generally speaking, employees having experience from two to five years earn on average 32% more than freshers and juniors across all industries and disciplines.

Professionals with experience of more than five years tend to earn on average 36% more than those with five years or less of work experience.


Change in salary based on experience varies drastically from one location to another and depends hugely on the career field as well. The data displayed here is the combined average of many different jobs. To view accurate figures, choose a specific job title.

As you hit the ten years mark, the salary increases by 21% and an additional 14% for those who have crossed the 15 years mark.

Those figures are presented as guidelines only. The numbers become more significant if you consider one job title at a time.

On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.

Salary Comparison By Education

How does the education level affect your salary?

Salary Comparison By Education
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It is well known that higher education equals a bigger salary, but how much more money can a degree add to your income? We compared the salaries of professionals at the same level but with different college degrees levels across many jobs, below are our findings.


Change in salary based on education varies drastically from one location to another and depends hugely on the career field as well. The data displayed here is the combined average of multiple jobs. To view accurate figures, choose a specific job title.

Workers with a certificate or diploma earn on average 17% more than their peers who only reached the high school level.

Employees who earned a Bachelor's Degree earn 24% more than those who only managed to attain a cerificate or diploma.

Professionals who attained a Master's Degree are awarded salaries that are 29% more than those with a Bachelor's Degree.

Finally, PhD holders earn 23% more than Master's Degree holders on average while doing the same job.


Is a Master's degree or an MBA worth it? Should you pursue higher education?

A Master's degree program or any post-graduate program in Romania costs anywhere from 76,600 New Leu(s) to 230,000 New Leu(s) and lasts approximately two years. That is quite an investment.

You can't really expect any salary increases during the study period, assuming you already have a job. In most cases, a salary review is conducted once education is completed and the degree has been attained.

Many people pursue higher education as a tactic to switch into a higher paying job. The numbers seem to support this tactic. The average increase in compensation while changing jobs is approximately 10% more than the customary salary increment.

The decision really depends on your situation and experience among many other factors. Putting all variables aside, if you can afford the costs of higher education then the return on investment is definitely worth it. You should be able to recover the costs in roughly a year or so.

Customer Service and Call Center Salary Comparison By Gender

Salary comparison by gender monthly Romania Customer Service and Call Center
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Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? Male employees earn 7% more than their female counterparts.

Female
13,100 RON
Male+7%
14,000 RON
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in Romania for all Careers

Salary comparison by gender monthly Romania
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Customer Service and Call Center Average Annual Salary Increment Percentage in Romania

How much are annual salary increments in Romania for Customer Service and Call Center professionals? How often do employees get salary raises?

Customer Service and Call Center

Customer Service and Call Center professionals in Romania are likely to observe a salary increase of approximately 8% every 17 months. The national average annual increment for all professions combined is 8% granted to employees every 18 months.

Annual Salary Increment Rate Romania Customer Service and Call Center
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The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

Romania / All Professions

Annual Salary Increment Rate Romania
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The term 'Annual Salary Increase' usually refers to the increase in 12 calendar month period, but because it is rarely that people get their salaries reviewed exactly on the one year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 ÷ Increase Frequency

The average salary increase in one year (12 months) in Romania is 5%.

Annual Increment Rate By Industry 2019

Banking
7%
Energy
5%
Information Technology
3%
Healthcare
1%
Travel
8%
Construction
6%
Education
4%

Listed above are the average annual increase rates for each industry in Romania for the year 2019. Companies within thriving industries tend to provide higher and more frequent raises. Exceptions do exist, but generally speaking, the situation of any company is closely related to the economic situation in the country or region. These figures tend to change frequently.


Worldwide Salary Raises: All Countries and All Jobs

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Customer Service and Call Center Bonus and Incentive Rates in Romania

How much and how often are bonuses being awarded?Annual Salary Bonus Rate Romania Customer Service and Call Center
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Customer Service and Call Center is considered to be a moderate bonus-based field due to the generally limited involvement in direct revenue generation, with exceptions of course. The people who get the highest bonuses are usually somehow involved in the revenue generation cycle.

48% of surveyed staff in Customer Service and Call Center reported that they haven't received any bonuses or incentives in the previous year while 52% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 3% to 6% of their annual salary.

Received Bonus
52%
No Bonus
48%

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.


What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

Example:
A graphics designer working for a graphics designing company.

Example:
A graphic designer in the marketing department of a hospital.


Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Government vs Private Sector Salary Comparison

Public vs private sector salaries monthly Romania
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Where can you get paid more, working for a private company or for the government? Public sector employees in Romania earn 7% more than their private sector counterparts.

Private Sector
14,900 RON
Public Sector+7%
16,000 RON
Percentage increase and decrease are relative to the previous value

Customer Service and Call Center Salary Forecast and Trend in Romania

How do Customer Service and Call Center salaries change over time? Listed below is a chart that shows the average salary in recent years.

Salary trends and forecast monthly Romania Customer Service and Call Center
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Average Salary 2016
12,000 RON
Average Salary 2017+4%
12,500 RON
Average Salary 2018+3%
12,900 RON
Average Salary 2019+2%
13,200 RON
Percentage increase and decrease are relative to the previous value

Customer Service and Call Center salaries in Romania are rising in the year 2020 based on recent submitted salaries and reports. As displayed in the chart, salaries in 2019 are 2% higher than those of 2018. The trend suggests a slow yet continuous increase in pay in 2021 and future years. These numbers may vary from industry to another.

Customer Service and Call Center Hourly Average Wage in Romania


77 RON per hour

The average hourly wage (pay per hour) in Romania is 77 RON. This means that the average person in Romania earns approximately 77 RON for every worked hour.


Hourly Wage = Annual Salary ÷ ( 52 x 5 x 8 )

The hourly wage is the salary paid in one worked hour. Usually jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fix amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

Customer Service and Call Center VS Other Jobs

Salary Comparison Between Customer Service and Call Center and Customer Service and Call Center monthly Romania
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The average salary for Customer Service and Call Center is 12% less than that of All Jobs.

Salary Comparison By City

CityAverage Salary
Brasov12,000 RON
Bucharest14,600 RON
Cluj-Napoca13,400 RON
Sibiu14,100 RON
Timisoara12,600 RON
4269 - 18

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