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Customer Service Representative Average Salary in Russia 2024

How much money does a person working as Customer Service Representative make in Russia?


Average Monthly Salary
37,100 RUB
( 445,000 RUB yearly)

LOW
19,300
RUB
AVERAGE
37,100
RUB
HIGH
56,700
RUB
All salary figures displayed here are per month except when noted otherwise.
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

A person working as Customer Service Representative in Russia typically earns around 37,100 RUB. Salaries range from 19,300 RUB (lowest) to 56,700 RUB (highest).


Salary Variance

This is the average salary including housing, transport, and other benefits. Customer Service Representative salaries in Russia vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.



Customer Service Representative Pay Scale and Salaries in Russia

Median and salary distribution Russia Customer Service Representative monthly
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Salary Structure and Pay Scale Comparison

5% of people earn
33,600 RUB or more
10% of people earn
29,900 to 33,600 RUB
20% of people earn
21,800 RUB or less
65% of people earn
21,800 to 29,900 RUB
Minimum Salary
19,300 RUB
Median
33,700 RUB
Maximum
56,700 RUB




Median Salary, maximum and minimum salary, minimum wage, starting salary, and the salary range

All salary figures displayed here are per month except when noted otherwise.
  • Salary Range, Minimum Wage, and Starting Salary

    Salaries for the position Customer Service Representative in Russia range from 19,300 RUB (starting salary) to 56,700 RUB (maximum salary). It should be noted that the given figure is not the legally mandated minimum wage; rather, it represents the lowest figure reported in a salary survey that included thousands of participants and professionals from all regions of the country.

  • Median Salary

    With a median salary of 33,700 RUB, half of the professionals who work as Customer Service Representative in Russia earn less than this amount, and the other half earn more. The median salary denotes the middle value of salaries. Ideally, you would want to belong to the group earning more than the median salary, located on the right side of the salary distribution graph.

  • Percentiles and Salary Scale

    The median is closely associated with two other values known as the 25th and 75th percentiles. By examining the salary distribution chart, it can be determined that 25% of professionals employed as Customer Service Representative in Russia earn less than 27,900 RUB, while 75% earn more. Similarly, the chart shows that 75% earn less than 38,200 RUB while 25% earn more.

  • Pay Scale Structure

    To provide a better understanding of expected salaries, we categorized the frequently occurring salaries into different ranges. This approach provides a more precise representation of salary distribution for the job title Customer Service Representative in Russia compared to simply calculating the average. The majority of reported salaries, approximately 65%, fall within the range of 21,800 RUB to 29,900 RUB. About 20% of salaries are below the 21,800 RUB mark, while 10% fall within the range of 29,900 RUB to 33,600 RUB. Only 5% of individuals have salaries exceeding 33,600 RUB.

Salary Comparison by Years of Experience / Customer Service Representative / Russia

How do experience and age affect pay?

0 - 2 Years
21,900 RUB
2 - 5 Years+34%
29,400 RUB
5 - 10 Years+30%
38,200 RUB
10 - 15 Years+21%
46,200 RUB
15 - 20 Years+9%
50,500 RUB
20+ Years+5%
53,100 RUB
Percentage increase and decrease are relative to the previous value
Salary comparison by years of experience monthly Russia Customer Service Representative
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The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage. We broke down salaries by experience level for people working as Customer Service Representative and this is what we found.


All salary figures displayed here are per month except when noted otherwise.

Employees with less than two years of experience earn approximately 21,900 RUB.

While someone with an experience level between two and five years is expected to earn 29,400 RUB, 34% more than someone with less than two year's experience.

Moving forward, an experience level between five and ten years lands a salary of 38,200 RUB, 30% more than someone with two to five years of experience.

Additionally, professionals whose expertise span anywhere between ten and fifteen years get a salary equivalent to 46,200 RUB, 21% more than someone with five to ten years of experience.

If the experience level is between fifteen and twenty years, then the expected wage is 50,500 RUB, 9% more than someone with ten to fifteen years of experience.

Lastly, employees with more than twenty years of professional experience get a salary of 53,100 RUB, 5% more than people with fifteen to twenty years of experience.

On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.

Typical Salary Progress for Most Careers

Salary Comparison By Experience Level
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Salary Comparison By Education / Customer Service Representative / Russia

How do education levels affect salaries?

Displayed below is the average salary variance between different education levels of professionals working as Customer Service Representative.

High School
26,000 RUB
Certificate or Diploma+43%
37,200 RUB
Bachelor's Degree+38%
51,400 RUB
Percentage increase and decrease are relative to the previous value
Salary comparison by education level monthly Russia Customer Service Representative
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We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down salaries by education level for the position Customer Service Representative in order to make a comparison.


Level 1: High School

Employees at this education level have an average salary of 26,000 RUB.


Level 2: Certificate or Diploma

At this level, the average salary becomes 37,200 RUB, 43% more than the previous level.


Level 3: Bachelor's Degree

At this level, the average salary becomes 51,400 RUB, 38% more than the previous level.



Typical Salary Difference by Education for Most Careers

Salary Comparison By Education Level
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Salary and Compensation Comparison By Gender / Customer Service Representative / Russia

Salary comparison by gender Russia Customer Service Representative monthly
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Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? For the people who work as Customer Service Representative in Russia, the average difference between the salary of male and female employees is 7%.

Male
36,000 RUB
Female+7%
38,500 RUB
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in Russia for all Careers

Salary comparison by gender monthly Russia
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Average Annual Salary Increment Percentage / Customer Service Representative / Russia

How much are annual salary increments in Russia for individuals working as Customer Service Representative? How often do employees get salary raises?

Individuals working as Customer Service Representative in Russia are likely to observe a salary increase of approximately 9% every 17 months. The national average annual increment for all professions combined is 8% granted to employees every 17 months.

Annual Salary Increment Rate Russia Customer Service Representative
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The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

Russia / All Professions

Annual Salary Increment Rate Russia
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The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency

The average salary increase in one year (12 months) in Russia is 6%.

Worldwide Salary Raises: All Countries and All Jobs

World Average Annual Salary Increment
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Salary Packages and Schemes

Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.



Bonus and Incentive Rates / Customer Service Representative / Russia

How much and how often are bonuses being awarded?Annual Salary Bonus Rate Russia Customer Service Representative
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48% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 52% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 3% to 5% of their annual salary.

Received Bonus
52%
No Bonus
48%

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus, where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.


What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

Example:
A graphics designer working for a graphics designing company.

Example:
A graphic designer in the marketing department of a hospital.


Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Average Hourly Wage / Customer Service Representative / Russia


210 RUB per hour

The average hourly wage (pay per hour) for individuals working as Customer Service Representative in Russia is 210 RUB.This is the rate they get paid for every worked hour.


Hourly Wage = Annual Salary / ( 52 x 5 x 8 )

About The Hourly Pay Rate

The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

What is the minimum hourly rate of pay?

The minimum pay rate per hour for people working as Customer Service Representative in Russia is 110 RUB. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.

Salary comparison with similar jobs

Job TitleAverage Salary
Customer Service and Call Center-100%
Account Representative45,200 RUB+22%
Account Service Representative46,100 RUB+24%
Business Support Specialist61,900 RUB+67%
Call Center Advisor47,400 RUB+28%
Call Center Duty Manager65,500 RUB+77%
Call Center Manager125,000 RUB+240%
Call Center Quality Analyst76,400 RUB+110%
Call Center Representative37,200 RUB+0%
Call Center Scheduler42,500 RUB+15%
Call Center Scheduling Manager60,200 RUB+62%
Call Center Supervisor51,200 RUB+38%
Call Center Team Leader66,800 RUB+80%
Call Center Technology Specialist71,900 RUB+94%
Chatbot Copywriter67,600 RUB+82%
Chatbot Deployment Specialist72,100 RUB+95%
Chatbot Marketing Specialist85,300 RUB+130%
Chief Customer Experience and Success Officer144,000 RUB+290%
Client Engagement Specialest68,800 RUB+86%
Client Executive50,100 RUB+35%
Client Liaison Officer35,800 RUB-3%
Client Relations Manager137,000 RUB+270%
Client Relationship Executive126,000 RUB+240%
Client Relationship Manager131,000 RUB+250%
Client Service Analyst79,000 RUB+110%
Client Service Representative36,500 RUB-1%
Client Strategy Specialist78,900 RUB+110%
Contracts Specialist62,400 RUB+68%
Customer Care Officer38,900 RUB+5%
Customer Care Representative35,700 RUB-4%
Customer Center Supervisor46,500 RUB+26%
Customer Experience Analyst48,500 RUB+31%
Customer Experience Manager141,000 RUB+280%
Customer Experience Specialist84,500 RUB+130%
Customer Feedback and Insights Analyst91,100 RUB+150%
Customer Fulfillment Specialist75,400 RUB+100%
Customer Insights Analyst77,400 RUB+110%
Customer Journey Analyst103,000 RUB+180%
Customer Problem Manager82,200 RUB+120%
Customer Relations Manager132,000 RUB+260%
Customer Relations Specialist82,900 RUB+120%
Customer Relationship Management Implementation Consultant123,000 RUB+230%
Customer Retention Specialist110,000 RUB+200%
Customer Sales Representative35,800 RUB-3%
Customer Sales Support40,300 RUB+9%
Customer Service Administration47,100 RUB+27%
Customer Service Advisor81,800 RUB+120%
Customer Service Agent37,200 RUB+0%
Customer Service Associate39,300 RUB+6%
Customer Service Coordinator43,700 RUB+18%
Customer Service Country Manager157,000 RUB+320%
Customer Service Executive92,700 RUB+150%
Customer Service Manager136,000 RUB+270%
Customer Service Officer38,600 RUB+4%
Customer Service Operations Manager148,000 RUB+300%
Customer Service Quality Assurance Analyst128,000 RUB+250%
Customer Service Representative37,100 RUB+0%
Customer Service Sales Support37,000 RUB-0%
Customer Service Specialist37,800 RUB+2%
Customer Service Supervisor59,100 RUB+60%
Customer Service Team Leader81,200 RUB+120%
Customer Service Trainer72,200 RUB+95%
Customer Service Working Supervisor63,600 RUB+72%
Customer Solutions Representative81,100 RUB+120%
Customer Success Manager129,000 RUB+250%
Customer Success Specialist82,800 RUB+120%
Customer Support Agent39,200 RUB+6%
Dispute Resolution Specialist66,800 RUB+80%
Field Service Representative41,200 RUB+11%
Guest Relations Officer29,000 RUB-22%
Guest Service Agent29,600 RUB-20%
Inbound Call Center Representative37,200 RUB+0%
Inbound Sales Representative39,000 RUB+5%
Internet Banking Supervisor119,000 RUB+220%
Lead Administrator76,600 RUB+110%
Live Chat Agent43,800 RUB+18%
Logistics Coordinator43,300 RUB+17%
Onboarding Specialist78,700 RUB+110%
Operations Support Manager111,000 RUB+200%
Real Time Analyst76,700 RUB+110%
Regional Account Manager120,000 RUB+220%
Remote Customer Service Representative51,600 RUB+39%
Remote Customer Support Agent55,900 RUB+51%
Service Administrator62,400 RUB+68%
Service Delivery Manager125,000 RUB+240%
Service Writer30,500 RUB-18%
Social Media Customer Support Specialist77,900 RUB+110%
Sourcing Assistant25,700 RUB-31%
Telephone Operator28,100 RUB-24%
User Experience Researcher85,900 RUB+130%
Vendor Administration Specialist45,900 RUB+24%
Voice Of The Customer Analyst72,300 RUB+95%
Workforce Manager76,100 RUB+110%

Salary Comparison By City

CityAverage Salary
Moscow44,600 RUB
Saint Petersburg44,800 RUB

Government vs Private Sector Salary Comparison

Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in Russia is 6% on average across all career fields.

Private Sector
101,000 RUB
Public Sector+6%
108,000 RUB
Percentage increase and decrease are relative to the previous value

Salary Statistics and Calculation Guide

What is considered to be a good and competitive salary for the job title Customer Service Representative in Russia?

A good and competitive compensation would range anywhere between 33,700 RUB and 38,200 RUB. This is a very rough estimate. Experience and education play a very huge part in the final earnings.

Gross Salary (before tax) and Net Salary (after tax)

All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

Base / Basic Salary

The base salary for a careers like Customer Service Representative in Russia ranges from 19,300 RUB to 27,900 RUB. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.


What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary


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