Customer Service Representative Average Salary in Bangladesh 2024
How much money does a person working as Customer Service Representative make in Bangladesh?
LOW
4,810
BDT AVERAGE
10,500
BDT HIGH
16,600
BDT
A person working as Customer Service Representative in Bangladesh typically earns around 10,500 BDT. Salaries range from 4,810 BDT (lowest) to 16,600 BDT (highest).
Salary Variance
This is the average salary including housing, transport, and other benefits. Customer Service Representative salaries in Bangladesh vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.
Customer Service Representative Pay Scale and Salaries in Bangladesh
Salary Structure and Pay Scale Comparison
9,920 BDT or more
8,690 to 9,920 BDT
5,990 BDT or less
5,990 to 8,690 BDT
 4,810 BDT |
10,000 BDT |
16,600 BDT |
Median Salary, maximum and minimum salary, minimum wage, starting salary, and the salary range
Salary Range, Minimum Wage, and Starting Salary
Salaries for the position Customer Service Representative in Bangladesh range from 4,810 BDT (starting salary) to 16,600 BDT (maximum salary). It should be noted that the given figure is not the legally mandated minimum wage; rather, it represents the lowest figure reported in a salary survey that included thousands of participants and professionals from all regions of the country.
Median Salary
With a median salary of 10,000 BDT, half of the professionals who work as Customer Service Representative in Bangladesh earn less than this amount, and the other half earn more. The median salary denotes the middle value of salaries. Ideally, you would want to belong to the group earning more than the median salary, located on the right side of the salary distribution graph.
Percentiles and Salary Scale
The median is closely associated with two other values known as the 25th and 75th percentiles. By examining the salary distribution chart, it can be determined that 25% of professionals employed as Customer Service Representative in Bangladesh earn less than 8,060 BDT, while 75% earn more. Similarly, the chart shows that 75% earn less than 11,500 BDT while 25% earn more.
Pay Scale Structure
To provide a better understanding of expected salaries, we categorized the frequently occurring salaries into different ranges. This approach provides a more precise representation of salary distribution for the job title Customer Service Representative in Bangladesh compared to simply calculating the average. The majority of reported salaries, approximately 65%, fall within the range of 5,990 BDT to 8,690 BDT. About 20% of salaries are below the 5,990 BDT mark, while 10% fall within the range of 8,690 BDT to 9,920 BDT. Only 5% of individuals have salaries exceeding 9,920 BDT.
Salary Comparison by Years of Experience / Customer Service Representative / Bangladesh
How do experience and age affect pay?
| 0 - 2 Years | 5,460 BDT | |
| 2 - 5 Years | +34% | 7,290 BDT |
| 5 - 10 Years | +48% | 10,800 BDT |
| 10 - 15 Years | +22% | 13,100 BDT |
| 15 - 20 Years | +9% | 14,300 BDT |
| 20+ Years | +8% | 15,500 BDT |
The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage. We broke down salaries by experience level for people working as Customer Service Representative and this is what we found.
Employees with less than two years of experience earn approximately 5,460 BDT.
While someone with an experience level between two and five years is expected to earn 7,290 BDT, 34% more than someone with less than two year's experience.
Moving forward, an experience level between five and ten years lands a salary of 10,800 BDT, 48% more than someone with two to five years of experience.
Additionally, professionals whose expertise span anywhere between ten and fifteen years get a salary equivalent to 13,100 BDT, 22% more than someone with five to ten years of experience.
If the experience level is between fifteen and twenty years, then the expected wage is 14,300 BDT, 9% more than someone with ten to fifteen years of experience.
Lastly, employees with more than twenty years of professional experience get a salary of 15,500 BDT, 8% more than people with fifteen to twenty years of experience.
Typical Salary Progress for Most Careers
Salary Comparison By Education / Customer Service Representative / Bangladesh
How do education levels affect salaries?
Displayed below is the average salary variance between different education levels of professionals working as Customer Service Representative.
| High School | 6,230 BDT | |
| Certificate or Diploma | +57% | 9,780 BDT |
| Bachelor's Degree | +68% | 16,400 BDT |
We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down salaries by education level for the position Customer Service Representative in order to make a comparison.
Level 1: High School
Employees at this education level have an average salary of 6,230 BDT.
Level 2: Certificate or Diploma
At this level, the average salary becomes 9,780 BDT, 57% more than the previous level.
Level 3: Bachelor's Degree
At this level, the average salary becomes 16,400 BDT, 68% more than the previous level.
Typical Salary Difference by Education for Most Careers
Salary and Compensation Comparison By Gender / Customer Service Representative / Bangladesh
Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? For the people who work as Customer Service Representative in Bangladesh, the average difference between the salary of male and female employees is 18%.
| Male | 9,450 BDT | |
| Female | +21% | 11,500 BDT |
Salary Comparison By Gender in Bangladesh for all Careers
Average Annual Salary Increment Percentage / Customer Service Representative / Bangladesh
How much are annual salary increments in Bangladesh for individuals working as Customer Service Representative? How often do employees get salary raises?
Individuals working as Customer Service Representative in Bangladesh are likely to observe a salary increase of approximately 6% every 28 months. The national average annual increment for all professions combined is 5% granted to employees every 28 months.
Bangladesh / All Professions
The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.
How to calculate the salary increment percentage?
The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency
Worldwide Salary Raises: All Countries and All Jobs
Salary Packages and Schemes
Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.
Bonus and Incentive Rates / Customer Service Representative / Bangladesh
How much and how often are bonuses being awarded?
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60% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 40% said that they received at least one form of monetary bonus.
Those who got bonuses reported rates ranging from 2% to 7% of their annual salary.
| Received Bonus | 40% | |
| No Bonus | 60% |
Types of Bonuses Considered
Individual Performance-Based BonusesThe most standard form of bonus, where the employee is awarded based on their exceptional performance.
Company Performance BonusesOccasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.
Goal-Based BonusesGranted upon achieving an important goal or milestone.
Holiday / End of Year BonusesThese types of bonuses are given without a reason and usually resemble an appreciation token.
Bonuses Are Not Commissions!
People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.
What makes a position worthy of good bonuses and a high salary?
The main two types of jobs | |
| Revenue Generators | Supporting Cast |
Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business. | Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations. |
Example: | Example: |
Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.
Bonus Comparison by Seniority Level
Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.
Average Hourly Wage / Customer Service Representative / Bangladesh
60 BDT per hourThe average hourly wage (pay per hour) for individuals working as Customer Service Representative in Bangladesh is 60 BDT.This is the rate they get paid for every worked hour.
About The Hourly Pay Rate
The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.
What is the minimum hourly rate of pay?
The minimum pay rate per hour for people working as Customer Service Representative in Bangladesh is 28 BDT. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.
Salary comparison with similar jobs
| Job Title | Average Salary |
| Customer Service and Call Center |  -100% | |
| Account Representative | 11,500 BDT |  +10% |
| Account Service Representative | 11,500 BDT | +10% |
| Business Support Specialist | 17,400 BDT | +66% |
| Call Center Advisor | 12,700 BDT | +21% |
| Call Center Duty Manager | 16,800 BDT | +61% |
| Call Center Manager | 34,000 BDT | +230% |
| Call Center Quality Analyst | 21,000 BDT | +100% |
| Call Center Representative | 9,660 BDT | -8% |
| Call Center Scheduler | 11,400 BDT | +9% |
| Call Center Scheduling Manager | 16,800 BDT | +61% |
| Call Center Supervisor | 14,600 BDT | +40% |
| Call Center Team Leader | 17,500 BDT | +67% |
| Call Center Technology Specialist | 19,700 BDT | +88% |
| Chatbot Copywriter | 16,500 BDT | +58% |
| Chatbot Deployment Specialist | 18,300 BDT | +75% |
| Chatbot Marketing Specialist | 23,400 BDT | +120% |
| Chief Customer Experience and Success Officer | 37,700 BDT | +260% |
| Client Engagement Specialest | 19,600 BDT | +87% |
| Client Executive | 13,400 BDT | +28% |
| Client Liaison Officer | 9,580 BDT | -8% |
| Client Relations Manager | 34,300 BDT | +230% |
| Client Relationship Executive | 31,700 BDT | +200% |
| Client Relationship Manager | 34,700 BDT | +230% |
| Client Service Analyst | 20,700 BDT | +98% |
| Client Service Representative | 9,740 BDT | -7% |
| Client Strategy Specialist | 21,500 BDT | +110% |
| Contracts Specialist | 16,100 BDT | +54% |
| Customer Care Officer | 10,500 BDT | +0% |
| Customer Care Representative | 9,920 BDT | -5% |
| Customer Center Supervisor | 12,400 BDT | +19% |
| Customer Experience Analyst | 12,400 BDT | +19% |
| Customer Experience Manager | 34,400 BDT | +230% |
| Customer Experience Specialist | 22,400 BDT | +110% |
| Customer Feedback and Insights Analyst | 24,400 BDT | +130% |
| Customer Fulfillment Specialist | 20,800 BDT | +99% |
| Customer Insights Analyst | 22,200 BDT | +110% |
| Customer Journey Analyst | 25,900 BDT | +150% |
| Customer Problem Manager | 21,600 BDT | +110% |
| Customer Relations Manager | 36,000 BDT | +240% |
| Customer Relations Specialist | 20,300 BDT | +94% |
| Customer Relationship Management Implementation Consultant | 32,300 BDT | +210% |
| Customer Retention Specialist | 29,900 BDT | +190% |
| Customer Sales Representative | 10,200 BDT | -2% |
| Customer Sales Support | 10,800 BDT | +3% |
| Customer Service Administration | 11,800 BDT | +13% |
| Customer Service Advisor | 21,400 BDT | +100% |
| Customer Service Agent | 9,720 BDT | -7% |
| Customer Service Associate | 10,200 BDT | -2% |
| Customer Service Coordinator | 11,900 BDT | +14% |
| Customer Service Country Manager | 40,300 BDT | +290% |
| Customer Service Executive | 24,200 BDT | +130% |
| Customer Service Manager | 37,000 BDT | +250% |
| Customer Service Officer | 10,300 BDT | -2% |
| Customer Service Operations Manager | 37,900 BDT | +260% |
| Customer Service Quality Assurance Analyst | 34,100 BDT | +230% |
| Customer Service Representative | 10,500 BDT | +0% |
| Customer Service Sales Support | 9,850 BDT | -6% |
| Customer Service Specialist | 10,400 BDT | -1% |
| Customer Service Supervisor | 15,100 BDT | +44% |
| Customer Service Team Leader | 21,600 BDT | +110% |
| Customer Service Trainer | 18,100 BDT | +73% |
| Customer Service Working Supervisor | 16,500 BDT | +58% |
| Customer Solutions Representative | 22,000 BDT | +110% |
| Customer Success Manager | 35,000 BDT | +230% |
| Customer Success Specialist | 21,000 BDT | +100% |
| Customer Support Agent | 9,980 BDT | -5% |
| Dispute Resolution Specialist | 18,500 BDT | +77% |
| Field Service Representative | 10,600 BDT | +1% |
| Guest Relations Officer | 8,050 BDT | -23% |
| Guest Service Agent | 8,030 BDT | -23% |
| Inbound Call Center Representative | 10,100 BDT | -3% |
| Inbound Sales Representative | 10,300 BDT | -2% |
| Internet Banking Supervisor | 31,600 BDT | +200% |
| Lead Administrator | 20,700 BDT | +98% |
| Live Chat Agent | 12,200 BDT | +17% |
| Logistics Coordinator | 11,300 BDT | +8% |
| Onboarding Specialist | 22,300 BDT | +110% |
| Operations Support Manager | 29,200 BDT | +180% |
| Real Time Analyst | 20,300 BDT | +94% |
| Regional Account Manager | 32,300 BDT | +210% |
| Remote Customer Service Representative | 13,700 BDT | +31% |
| Remote Customer Support Agent | 14,000 BDT | +34% |
| Service Administrator | 16,500 BDT | +58% |
| Service Delivery Manager | 33,500 BDT | +220% |
| Service Writer | 8,100 BDT | -23% |
| Social Media Customer Support Specialist | 20,900 BDT | +100% |
| Sourcing Assistant | 7,030 BDT | -33% |
| Telephone Operator | 7,630 BDT | -27% |
| User Experience Researcher | 21,600 BDT | +110% |
| Vendor Administration Specialist | 12,800 BDT | +22% |
| Voice Of The Customer Analyst | 19,500 BDT | +86% |
| Workforce Manager | 22,100 BDT | +110% |
Government vs Private Sector Salary Comparison
Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in Bangladesh is 25% on average across all career fields.
| Private Sector | 23,200 BDT | |
| Public Sector | +25% | 29,000 BDT |
Salary Statistics and Calculation Guide
What is considered to be a good and competitive salary for the job title Customer Service Representative in Bangladesh?
A good and competitive compensation would range anywhere between 10,000 BDT and 11,500 BDT. This is a very rough estimate. Experience and education play a very huge part in the final earnings.
Gross Salary (before tax) and Net Salary (after tax)
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.
Base / Basic Salary
The base salary for a careers like Customer Service Representative in Bangladesh ranges from 4,810 BDT to 8,060 BDT. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.
What is the difference between the median and the average salary?
Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary
