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Customer Service and Call Center Average Salaries in Saudi Arabia 2024

How much money does a person working in Customer Service and Call Center make in Saudi Arabia?


Average Monthly Salary
12,100 SAR
( 145,000 SAR yearly)

LOW
4,470
SAR
AVERAGE
12,100
SAR
HIGH
24,900
SAR
All salary figures displayed here are per month except when noted otherwise.
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

A person working in Customer Service and Call Center in Saudi Arabia typically earns around 12,100 SAR. Salaries range from 4,470 SAR (lowest average) to 24,900 SAR (highest average, actual maximum salary is higher).


Salary Variance

The provided figure represents the median compensation that encompasses housing, transportation, and other perks. The salaries within the Customer Service and Call Center domain in Saudi Arabia exhibit significant discrepancies across various professions. In case you seek information about the remuneration of a specific position, please refer to the salaries listed below for respective job titles.

Salaries for specific jobs

Job TitleAverage Salary
Customer Service and Call Center
Account Representative7,490 SAR
Account Service Representative7,130 SAR
Business Support Specialist10,100 SAR
Call Center Advisor7,670 SAR
Call Center Duty Manager10,500 SAR
Call Center Manager18,800 SAR
Call Center Manager19,700 SAR
Call Center Quality Analyst11,400 SAR
Call Center Representative6,220 SAR
Call Center Representative5,950 SAR
Call Center Scheduler7,150 SAR
Call Center Scheduling Manager10,300 SAR
Call Center Supervisor8,390 SAR
Call Center Team Leader10,400 SAR
Call Center Technology Specialist11,700 SAR
Chatbot Copywriter10,800 SAR
Chatbot Deployment Specialist11,600 SAR
Chatbot Marketing Specialist14,100 SAR
Chief Customer Experience and Success Officer24,100 SAR
Client Engagement Specialest11,300 SAR
Client Executive8,320 SAR
Client Liaison Officer5,880 SAR
Client Relations Manager22,500 SAR
Client Relationship Executive19,100 SAR
Client Relationship Manager22,400 SAR
Client Service Analyst12,100 SAR
Client Service Representative5,900 SAR
Client Strategy Specialist12,200 SAR
Contracts Specialist10,100 SAR
Customer Care Officer5,980 SAR
Customer Care Representative5,840 SAR
Customer Center Supervisor6,860 SAR
Customer Experience Analyst7,390 SAR
Customer Experience Manager22,500 SAR
Customer Experience Specialist13,000 SAR
Customer Feedback and Insights Analyst13,400 SAR
Customer Fulfillment Specialist11,800 SAR
Customer Insights Analyst12,200 SAR
Customer Journey Analyst17,000 SAR
Customer Problem Manager12,900 SAR
Customer Relations Manager21,000 SAR
Customer Relations Specialist13,200 SAR
Customer Relationship Management Implementation Consultant20,600 SAR
Customer Retention Specialist18,600 SAR
Customer Sales Representative5,770 SAR
Customer Sales Support5,940 SAR
Customer Service Administration7,760 SAR
Customer Service Advisor13,600 SAR
Customer Service Agent6,200 SAR
Customer Service Associate5,750 SAR
Customer Service Coordinator7,380 SAR
Customer Service Country Manager24,400 SAR
Customer Service Executive13,900 SAR
Customer Service Manager21,500 SAR
Customer Service Manager20,700 SAR
Customer Service Officer6,040 SAR
Customer Service Operations Manager22,900 SAR
Customer Service Quality Assurance Analyst20,100 SAR
Customer Service Representative5,680 SAR
Customer Service Sales Support5,800 SAR
Customer Service Specialist5,990 SAR
Customer Service Supervisor9,220 SAR
Customer Service Team Leader13,900 SAR
Customer Service Trainer11,400 SAR
Customer Service Working Supervisor10,200 SAR
Customer Solutions Representative13,200 SAR
Customer Success Manager19,100 SAR
Customer Success Specialist13,400 SAR
Customer Support Agent5,830 SAR
Dispute Resolution Specialist10,900 SAR
Field Service Representative6,160 SAR
Guest Relations Officer4,640 SAR
Guest Service Agent4,890 SAR
Inbound Call Center Representative5,780 SAR
Inbound Sales Representative5,730 SAR
Internet Banking Supervisor18,700 SAR
Lead Administrator12,100 SAR
Live Chat Agent7,280 SAR
Logistics Coordinator6,490 SAR
Onboarding Specialist12,400 SAR
Operations Support Manager18,600 SAR
Real Time Analyst11,500 SAR
Regional Account Manager20,000 SAR
Remote Customer Service Representative8,870 SAR
Remote Customer Support Agent8,790 SAR
Service Administrator9,170 SAR
Service Delivery Manager21,000 SAR
Service Writer5,230 SAR
Social Media Customer Support Specialist12,000 SAR
Sourcing Assistant4,460 SAR
Telephone Operator4,640 SAR
User Experience Researcher14,200 SAR
Vendor Administration Specialist7,820 SAR
Voice Of The Customer Analyst11,600 SAR
Workforce Manager12,100 SAR


Customer Service and Call Center Jobs Pay Scale and Salaries in Saudi Arabia

Median and salary distribution Saudi Arabia Customer Service and Call Center monthly
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Salary Structure and Pay Scale Comparison

5% of people earn
12,200 SAR or more
10% of people earn
10,300 to 12,200 SAR
20% of people earn
5,920 SAR or less
65% of people earn
5,920 to 10,300 SAR
Minimum Salary
4,470 SAR
Median
10,600 SAR
Maximum
24,900 SAR




Median Salary, maximum and minimum salary, minimum wage, starting salary, and the salary range

All salary figures displayed here are per month except when noted otherwise.
  • Salary Range, Minimum Wage, and Starting Salary

    Salaries in Customer Service and Call Center in Saudi Arabia range from 4,470 SAR (starting average salary) to 24,900 SAR (maximum average salary, actual maximum is higher). To clarify, the number presented is not the legally mandated minimum wage. Rather, it represents the lowest figure reported in a salary survey that involved thousands of participants and professionals from across the entire country.

  • Median Salary

    The median income in the field of Customer Service and Call Center is 10,600 SAR, implying that half of the workforce in Saudi Arabia earns less than this figure, and the other half earns more. It represents the central value of salaries. As a rule of thumb, you would prefer to be part of the group earning above the median wage, situated on the right-hand side of the salary distribution chart.

  • Percentiles and Salary Scale

    Two values that are highly correlated with the median are the 25th and 75th percentiles. By examining the salary distribution diagram, it is possible to determine that 25% of individuals employed in Customer Service and Call Center in Saudi Arabia earn less than 8,170 SAR, while 75% of them earn more. Additionally, the diagram reveals that 75% of individuals earn less than 13,000 SAR, while 25% earn more than that.

  • Pay Scale Structure

    Data was regrouped into brackets to provide a better understanding of what salaries can be expected. This approach was deemed more accurate than relying solely on the average salary, as it offers greater insights into the distribution of salaries in the field of Customer Service and Call Center in Saudi Arabia. The analysis revealed that roughly 65% of all reported salaries fell within the range of 5,920 SAR to 10,300 SAR. Approximately 20% of salaries were below the 5,920 SAR mark, while 10% ranged from 10,300 SAR to 12,200 SAR. Only 5% of individuals earned a gross salary of 12,200 SAR or higher.

Salary Comparison by Years of Experience

How does a person's salary progress over time?

Salary Comparison By Experience Level
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The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage.

Generally speaking, employees in Customer Service and Call Center in Saudi Arabia having experience from two to five years earn on average 32% more than freshers and juniors across all industries and disciplines.

Professionals with experience of more than five years tend to earn on average 36% more than those with five years or less of work experience.

As you hit the ten years mark, the salary increases by 21% and an additional 14% for those who have crossed the 15 years mark.

Those figures are presented as guidelines only. The numbers become more significant if you consider one job title at a time.


Change in salary based on experience varies drastically from one location to another and depends hugely on the career field as well. The data displayed here is the combined average of many different jobs. To view accurate figures, choose a specific job title.
On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.


Salary Comparison By Education

How does the education level affect your salary?

Salary Comparison By Education
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Change in salary based on education varies drastically from one location to another and depends hugely on the career field as well. The data displayed here is the combined average of multiple jobs. To view accurate figures, choose a specific job title.

It is well known that higher education equals a bigger salary, but how much more money can a degree add to your income?

We compared the salaries of professionals at the same level but with different college degree levels across many jobs in Customer Service and Call Center in Saudi Arabia, below are our findings.

Workers with a certificate or diploma earn on average 17% more than their peers who only reached the high school level.

Employees who earned a Bachelor's Degree earn 24% more than those who only managed to attain a certificate or diploma.

Professionals who attained a Master's Degree are awarded salaries that are 29% more than those with a Bachelor's Degree.

Finally, PhD holders earn 23% more than Master's Degree holders on average while doing the same job.


Is a Master's degree or an MBA worth it? Should you pursue higher education?

A Master's degree program or any post-graduate program in Saudi Arabia costs anywhere from 83,800 SAR to 251,000 SAR and lasts approximately two years. That is quite an investment.

Employees can't expect any salary increases during the study period, assuming they already have a job. In most cases, a salary review is conducted once education is completed and the degree has been attained.

Many people pursue higher education as a tactic to switch to a higher-paying job. The numbers seem to support this tactic. The average increase in compensation while changing jobs is approximately 10% more than the customary salary increment.

The decision really depends on the situation and experience among many other factors. Putting all variables aside, if a person can afford the costs of higher education then the return on investment is definitely worth it. Degree costs can be recovered roughly in a year or so.



Salary and Compensation Comparison By Gender / Customer Service and Call Center / Saudi Arabia

Salary comparison by gender Saudi Arabia Customer Service and Call Center monthly
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Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? In the field of Customer Service and Call Center in Saudi Arabia, the average difference between the salary of male and female employees is 14%.

Male
12,700 SAR
Female-12%
11,100 SAR
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in Saudi Arabia for all Careers

Salary comparison by gender monthly Saudi Arabia
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Average Annual Salary Increment Percentage / Customer Service and Call Center / Saudi Arabia

How much are annual salary increments in Saudi Arabia for individuals working in Customer Service and Call Center? How often do employees get salary raises?

Professionals working in Customer Service and Call Center in Saudi Arabia are likely to observe a salary increase of approximately 8% every 16 months. The national average annual increment for all professions combined is 8% granted to employees every 17 months.

Annual Salary Increment Rate Saudi Arabia Customer Service and Call Center
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The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

Saudi Arabia / All Professions

Annual Salary Increment Rate Saudi Arabia
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The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency

The average salary increase in one year (12 months) in Saudi Arabia is 6%.

Worldwide Salary Raises: All Countries and All Jobs

World Average Annual Salary Increment
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Salary Packages and Schemes

Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.

Bonus and Incentive Rates / Customer Service and Call Center / Saudi Arabia

How much and how often are bonuses being awarded?Annual Salary Bonus Rate Saudi Arabia Customer Service and Call Center
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51% of surveyed staff in Customer Service and Call Center reported that they haven't received any bonuses or incentives in the previous year while 49% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 3% to 5% of their annual salary.

Received Bonus
49%
No Bonus
51%

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus, where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.


What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

Example:
A graphics designer working for a graphics designing company.

Example:
A graphic designer in the marketing department of a hospital.


Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Hourly Average Wage / Customer Service and Call Center / Saudi Arabia


70 SAR per hour

The average hourly wage (pay per hour) in Customer Service and Call Center in Saudi Arabia is 70 SAR.This is the rate they get paid for every worked hour.


Hourly Wage = Annual Salary / ( 52 x 5 x 8 )

About The Hourly Pay Rate

The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

What is the minimum hourly rate of pay?

The minimum pay rate per hour for people working in Customer Service and Call Center in Saudi Arabia is 26 SAR. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.

Salary Comparison By City

CityAverage Salary
Abha11,500 SAR
Dammam11,900 SAR
Jeddah12,500 SAR
Khubar11,700 SAR
Mecca12,300 SAR
Medina12,100 SAR
Riyadh12,800 SAR
Tabuk11,000 SAR
Taif11,200 SAR

Government vs Private Sector Salary Comparison

Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in Saudi Arabia is 7% on average across all career fields.

Private Sector
16,100 SAR
Public Sector+7%
17,300 SAR
Percentage increase and decrease are relative to the previous value

Salary Statistics and Calculation Guide

What is considered to be a good and competitive salary in Customer Service and Call Center in Saudi Arabia?

A good and competitive compensation would range anywhere between 10,600 SAR and 13,000 SAR. This is a very rough estimate. Experience and education play a very huge part in the final earnings.

Gross Salary (before tax) and Net Salary (after tax)

All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

Base / Basic Salary

The base salary for jobs in Customer Service and Call Center in Saudi Arabia ranges from 4,470 SAR to 8,170 SAR. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.


What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary


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