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Customer Service and Call Center Average Salaries in Serbia 2023

How much money does a person working in Customer Service and Call Center make in Serbia?


Average Monthly Salary
96,100 RSD
( 1,150,000 RSD yearly)

LOW
37,500
RSD
AVERAGE
96,100
RSD
HIGH
209,000
RSD

A person working in Customer Service and Call Center in Serbia typically earns around 96,100 RSD per month. Salaries range from 37,500 RSD (lowest average) to 209,000 RSD (highest average, actual maximum salary is higher).

This is the average monthly salary including housing, transport, and other benefits. Salaries vary drastically between different Customer Service and Call Center careers. If you are interested in the salary of a particular job, see below for salaries for specific job titles.

Salaries for specific jobs

Job TitleAverage Salary
Business Support Specialist80,700 RSD
Call Center Advisor66,600 RSD
Call Center Manager170,000 RSD
Call Center Quality Analyst97,300 RSD
Call Center Representative48,300 RSD
Call Center Scheduler55,600 RSD
Call Center Scheduling Manager80,000 RSD
Call Center Supervisor69,400 RSD
Call Center Team Leader89,900 RSD
Client Engagement Specialest93,200 RSD
Client Executive69,000 RSD
Client Liaison Officer47,900 RSD
Client Relations Manager181,000 RSD
Client Service Analyst101,000 RSD
Client Service Representative51,200 RSD
Client Strategy Specialist102,000 RSD
Contracts Specialist82,400 RSD
Customer Care Representative50,900 RSD
Customer Experience Analyst63,600 RSD
Customer Experience Manager177,000 RSD
Customer Experience Specialist112,000 RSD
Customer Fulfillment Specialist101,000 RSD
Customer Insights Analyst106,000 RSD
Customer Problem Manager114,000 RSD
Customer Service Advisor110,000 RSD
Customer Service Associate52,500 RSD
Customer Service Executive121,000 RSD
Customer Service Manager181,000 RSD
Customer Service Officer48,800 RSD
Customer Service Representative49,800 RSD
Customer Service Supervisor75,700 RSD
Customer Service Team Leader111,000 RSD
Customer Service Trainer90,300 RSD
Customer Success Manager175,000 RSD
Customer Success Specialist105,000 RSD
Dispute Resolution Specialist92,700 RSD
Guest Service Agent41,200 RSD
Inbound Sales Representative49,000 RSD
Internet Banking Supervisor154,000 RSD
Logistics Coordinator56,600 RSD
Operations Support Manager150,000 RSD
Real Time Analyst104,000 RSD
Regional Account Manager165,000 RSD
Service Delivery Manager163,000 RSD
Service Writer41,500 RSD
Sourcing Assistant34,200 RSD
Telephone Operator39,100 RSD
Vendor Administration Specialist60,900 RSD
Workforce Manager108,000 RSD

Customer Service and Call Center Jobs Pay Scale and Salaries in Serbia

Median and salary distribution Serbia Customer Service and Call Center monthly
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Salary Structure and Pay Scale Comparison

5% of people earn
105,000 RSD or more
10% of people earn
88,000 to 105,000 RSD
20% of people earn
50,700 RSD or less
65% of people earn
50,700 to 88,000 RSD
Minimum Salary
37,500 RSD
Median
86,400 RSD
Maximum
209,000 RSD


Median Salary, maximum and minimum salary, minimum wage, starting salary, and the salary range

  • Salary Range, Minimum Wage, and Starting Salary

    Customer Service and Call Center salaries in Serbia range from 37,500 RSD per month (starting average salary) to 209,000 RSD per month (maximum average salary, actual maximum is higher). This is not the minimum wage as per the law, only the lowest reported number in the salary survey that had thousands of participants and professionals from all over the country.

  • Median Salary

    The median salary is 86,400 RSD per month, which means that half (50%) of people working in Customer Service and Call Center are earning less than 86,400 RSD while the other half are earning more than 86,400 RSD. The median represents the middle salary value. Generally speaking, you would want to be on the right side of the graph with the group earning more than the median salary.

  • Percentiles and Salary Scale

    Closely related to the median are two values: the 25th and the 75th percentiles. Reading from the salary distribution diagram, 25% of people working in Customer Service and Call Center are earning less than 67,300 RSD while 75% of them are earning more than 67,300 RSD. Also from the diagram, 75% of people working in Customer Service and Call Center are earning less than 106,000 RSD while 25% are earning more than 106,000 RSD.

  • Pay Scale Structure

    We grouped the most common and recurring salaries into brackets to give more insight into what salary to expect. This method is more accurate than just the average salary and gives more insights on how salaries are actually distributed. Around 65% of all reported figures are in the range 50,700 RSD to 88,000 RSD. Approximatly 20% fall under the 50,700 RSD cap. Ten percent of wages are from 88,000 RSD to 105,000 RSD. Only 5% of people grossed 105,000 RSD or more.

Salary Comparison by Years of Experience

How does a person's salary progress over time?

Salary Comparison By Experience Level
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The experience level is the most important factor in determining the salary. Naturally the more years of experience the higher the wage.

Generally speaking, employees having experience from two to five years earn on average 32% more than freshers and juniors across all industries and disciplines.

Professionals with experience of more than five years tend to earn on average 36% more than those with five years or less of work experience.


Change in salary based on experience varies drastically from one location to another and depends hugely on the career field as well. The data displayed here is the combined average of many different jobs. To view accurate figures, choose a specific job title.

As you hit the ten years mark, the salary increases by 21% and an additional 14% for those who have crossed the 15 years mark.

Those figures are presented as guidelines only. The numbers become more significant if you consider one job title at a time.

On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.

Salary Comparison By Education

How does the education level affect your salary?

Salary Comparison By Education
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It is well known that higher education equals a bigger salary, but how much more money can a degree add to your income? We compared the salaries of professionals at the same level but with different college degrees levels across many jobs, below are our findings.


Change in salary based on education varies drastically from one location to another and depends hugely on the career field as well. The data displayed here is the combined average of multiple jobs. To view accurate figures, choose a specific job title.

Workers with a certificate or diploma earn on average 17% more than their peers who only reached the high school level.

Employees who earned a Bachelor's Degree earn 24% more than those who only managed to attain a cerificate or diploma.

Professionals who attained a Master's Degree are awarded salaries that are 29% more than those with a Bachelor's Degree.

Finally, PhD holders earn 23% more than Master's Degree holders on average while doing the same job.


Is a Master's degree or an MBA worth it? Should you pursue higher education?

A Master's degree program or any post-graduate program in Serbia costs anywhere from 701,000 Serbian Dinar(s) to 2,100,000 Serbian Dinar(s) and lasts approximately two years. That is quite an investment.

You can't really expect any salary increases during the study period, assuming you already have a job. In most cases, a salary review is conducted once education is completed and the degree has been attained.

Many people pursue higher education as a tactic to switch into a higher paying job. The numbers seem to support this tactic. The average increase in compensation while changing jobs is approximately 10% more than the customary salary increment.

The decision really depends on your situation and experience among many other factors. Putting all variables aside, if you can afford the costs of higher education then the return on investment is definitely worth it. You should be able to recover the costs in roughly a year or so.

Salary and Compensation Comparison By Gender - Customer Service and Call Center

Salary comparison by gender Serbia Customer Service and Call Center monthly
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Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? Male employees in Serbia who work in Customer Service and Call Center earn 6% more than their female counterparts on average.

Male
99,100 RSD
Female-6%
93,200 RSD
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in Serbia for all Careers

Salary comparison by gender monthly Serbia
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Customer Service and Call Center Average Annual Salary Increment Percentage in Serbia

How much are annual salary increments in Serbia for Customer Service and Call Center professionals? How often do employees get salary raises?

Customer Service and Call Center

Customer Service and Call Center professionals in Serbia are likely to observe a salary increase of approximately 7% every 19 months. The national average annual increment for all professions combined is 7% granted to employees every 20 months.

Annual Salary Increment Rate Serbia Customer Service and Call Center
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The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

Serbia / All Professions

Annual Salary Increment Rate Serbia
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The term 'Annual Salary Increase' usually refers to the increase in 12 calendar month period, but because it is rarely that people get their salaries reviewed exactly on the one year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 ÷ Increase Frequency

The average salary increase in one year (12 months) in Serbia is 4%.

Annual Increment Rate By Industry 2022

Banking
4%
Energy
8%
Information Technology
3%
Healthcare
7%
Travel
2%
Construction
6%
Education
1%

Listed above are the average annual increase rates for each industry in Serbia for the year 2022. Companies within thriving industries tend to provide higher and more frequent raises. Exceptions do exist, but generally speaking, the situation of any company is closely related to the economic situation in the country or region. These figures tend to change frequently.


Worldwide Salary Raises: All Countries and All Jobs

World Average Annual Salary Increment
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Salary Packages and Schemes

Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.

Customer Service and Call Center Bonus and Incentive Rates in Serbia

How much and how often are bonuses being awarded?Annual Salary Bonus Rate Serbia Customer Service and Call Center
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Customer Service and Call Center is considered to be a moderate bonus-based field. The people who get the highest bonuses are usually somehow involved in the revenue generation cycle.

52% of surveyed staff in Customer Service and Call Center reported that they haven't received any bonuses or incentives in the previous year while 48% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 3% to 6% of their annual salary.

Received Bonus
48%
No Bonus
52%

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.


What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

Example:
A graphics designer working for a graphics designing company.

Example:
A graphic designer in the marketing department of a hospital.


Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Customer Service and Call Center Salary Forecast and Trend in Serbia

How do Customer Service and Call Center salaries change over time? Listed below is a chart that shows the average salary in recent years.

Average Salary 2019
87,600 RSD
Average Salary 2020+2%
89,200 RSD
Average Salary 2021+3%
92,000 RSD
Average Salary 2022+2%
93,500 RSD
Percentage increase and decrease are relative to the previous value

Customer Service and Call Center salaries in Serbia are rising in the year 2023 based on recent submitted salaries and reports. As displayed in the chart, salaries in 2022 are 2% higher than those of 2021. The trend suggests a slow yet continuous increase in pay in 2024 and future years. These numbers may vary from industry to another.

Salary trends and forecast monthly Serbia Customer Service and Call Center
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Customer Service and Call Center Hourly Average Wage in Serbia


550 RSD per hour

The average hourly wage (pay per hour) in Serbia is 550 RSD. This means that the average person in Serbia earns approximately 550 RSD for every worked hour.


Hourly Wage = Annual Salary ÷ ( 52 x 5 x 8 )

About The Hourly Pay Rate

The hourly wage is the salary paid in one worked hour. Usually jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fix amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

What is the minimum hourly rate of pay?

This minimum pay rate per hour for a person in Serbia is 220 RSD. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.

Customer Service and Call Center VS Other Jobs

96,100 RSD
140,000 RSD
Average Salary
Customer Service and Call Center
Average Salary
All Jobs

The average salary for Customer Service and Call Center is 31% less than that of All Jobs.

Salary Comparison Between Customer Service and Call Center and Customer Service and Call Center monthly Serbia
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Salary Comparison By City

CityAverage Salary
Belgrade105,000 RSD
Novi Sad100,000 RSD

Government vs Private Sector Salary Comparison

Where can you get paid more, working for a private company or for the government? Public sector employees in Serbia earn 14% more than their private sector counterparts on average across all sectors.

Private Sector
131,000 RSD
Public Sector+14%
150,000 RSD
Percentage increase and decrease are relative to the previous value

Salary Statistics and Calculation Guide

What is considered to be a good and competitive salary for Customer Service and Call Center in Serbia?

A good and competitive compensation would range anywhere between 86,400 RSD and 106,000 RSD. This is a very rough estimate and your experience and education will play a very huge part into your final earnings.

Gross Salary (before tax) and Net Salary (after tax)

All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salart after tax for every career.

Base / Basic Salary

The base salary for Customer Service and Call Center in Serbia is ranges from 67,300 RSD to 106,000 RSD. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range in a grain of salt.


What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both of the average and the median then you are doing very well. If your salary is lower than both, then many people are earning more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary


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