Customer Service and Call Center Average Salaries in Serbia 2023
How much money does a person working in Customer Service and Call Center make in Serbia?
LOW
37,500
RSD AVERAGE
96,100
RSD HIGH
209,000
RSD
A person working in Customer Service and Call Center in Serbia typically earns around 96,100 RSD. Salaries range from 37,500 RSD (lowest average) to 209,000 RSD (highest average, actual maximum salary is higher).
Salary Variance
The provided figure represents the median compensation that encompasses housing, transportation, and other perks. The salaries within the Customer Service and Call Center domain in Serbia exhibit significant discrepancies across various professions. In case you seek information about the remuneration of a specific position, please refer to the salaries listed below for respective job titles.
Salaries for specific jobs
| Job Title | Average Salary |
| Business Support Specialist | 80,700 RSD |
| Call Center Advisor | 66,600 RSD |
| Call Center Manager | 170,000 RSD |
| Call Center Quality Analyst | 97,300 RSD |
| Call Center Representative | 48,300 RSD |
| Call Center Scheduler | 55,600 RSD |
| Call Center Scheduling Manager | 80,000 RSD |
| Call Center Supervisor | 69,400 RSD |
| Call Center Team Leader | 89,900 RSD |
| Client Engagement Specialest | 93,200 RSD |
| Client Executive | 69,000 RSD |
| Client Liaison Officer | 47,900 RSD |
| Client Relations Manager | 181,000 RSD |
| Client Service Analyst | 101,000 RSD |
| Client Service Representative | 51,200 RSD |
| Client Strategy Specialist | 102,000 RSD |
| Contracts Specialist | 82,400 RSD |
| Customer Care Representative | 50,900 RSD |
| Customer Experience Analyst | 63,600 RSD |
| Customer Experience Manager | 177,000 RSD |
| Customer Experience Specialist | 112,000 RSD |
| Customer Fulfillment Specialist | 101,000 RSD |
| Customer Insights Analyst | 106,000 RSD |
| Customer Problem Manager | 114,000 RSD |
| Customer Service Advisor | 110,000 RSD |
| Customer Service Associate | 52,500 RSD |
| Customer Service Executive | 121,000 RSD |
| Customer Service Manager | 181,000 RSD |
| Customer Service Officer | 48,800 RSD |
| Customer Service Representative | 49,800 RSD |
| Customer Service Supervisor | 75,700 RSD |
| Customer Service Team Leader | 111,000 RSD |
| Customer Service Trainer | 90,300 RSD |
| Customer Success Manager | 175,000 RSD |
| Customer Success Specialist | 105,000 RSD |
| Dispute Resolution Specialist | 92,700 RSD |
| Guest Service Agent | 41,200 RSD |
| Inbound Sales Representative | 49,000 RSD |
| Internet Banking Supervisor | 154,000 RSD |
| Logistics Coordinator | 56,600 RSD |
| Operations Support Manager | 150,000 RSD |
| Real Time Analyst | 104,000 RSD |
| Regional Account Manager | 165,000 RSD |
| Service Delivery Manager | 163,000 RSD |
| Service Writer | 41,500 RSD |
| Sourcing Assistant | 34,200 RSD |
| Telephone Operator | 39,100 RSD |
| Vendor Administration Specialist | 60,900 RSD |
| Workforce Manager | 108,000 RSD |
Customer Service and Call Center Jobs Pay Scale and Salaries in Serbia
Salary Structure and Pay Scale Comparison
105,000 RSD or more
88,000 to 105,000 RSD
50,700 RSD or less
50,700 to 88,000 RSD
 37,500 RSD |
86,400 RSD |
209,000 RSD |
Median Salary, maximum and minimum salary, minimum wage, starting salary, and the salary range
Salary Range, Minimum Wage, and Starting Salary
Salaries in Customer Service and Call Center in Serbia range from 37,500 RSD (starting average salary) to 209,000 RSD (maximum average salary, actual maximum is higher). To clarify, the number presented is not the legally mandated minimum wage. Rather, it represents the lowest figure reported in a salary survey that involved thousands of participants and professionals from across the entire country.
Median Salary
The median income in the field of Customer Service and Call Center is 86,400 RSD, implying that half of the workforce in Serbia earns less than this figure, and the other half earns more. It represents the central value of salaries. As a rule of thumb, you would prefer to be part of the group earning above the median wage, situated on the right-hand side of the salary distribution chart.
Percentiles and Salary Scale
Two values that are highly correlated with the median are the 25th and 75th percentiles. By examining the salary distribution diagram, it is possible to determine that 25% of individuals employed in Customer Service and Call Center in Serbia earn less than 67,300 RSD, while 75% of them earn more. Additionally, the diagram reveals that 75% of individuals earn less than 106,000 RSD, while 25% earn more than that.
Pay Scale Structure
Data was regrouped into brackets to provide a better understanding of what salaries can be expected. This approach was deemed more accurate than relying solely on the average salary, as it offers greater insights into the distribution of salaries in the field of Customer Service and Call Center in Serbia. The analysis revealed that roughly 65% of all reported salaries fell within the range of 50,700 RSD to 88,000 RSD. Approximately 20% of salaries were below the 50,700 RSD mark, while 10% ranged from 88,000 RSD to 105,000 RSD. Only 5% of individuals earned a gross salary of 105,000 RSD or higher.
Salary Comparison by Years of Experience
How does a person's salary progress over time?
The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage.
Generally speaking, employees in Customer Service and Call Center in Serbia having experience from two to five years earn on average 32% more than freshers and juniors across all industries and disciplines.
Professionals with experience of more than five years tend to earn on average 36% more than those with five years or less of work experience.
As you hit the ten years mark, the salary increases by 21% and an additional 14% for those who have crossed the 15 years mark.
Those figures are presented as guidelines only. The numbers become more significant if you consider one job title at a time.
Salary Comparison By Education
How does the education level affect your salary?
It is well known that higher education equals a bigger salary, but how much more money can a degree add to your income?
We compared the salaries of professionals at the same level but with different college degree levels across many jobs in Customer Service and Call Center in Serbia, below are our findings.
Workers with a certificate or diploma earn on average 17% more than their peers who only reached the high school level.
Employees who earned a Bachelor's Degree earn 24% more than those who only managed to attain a certificate or diploma.
Professionals who attained a Master's Degree are awarded salaries that are 29% more than those with a Bachelor's Degree.
Finally, PhD holders earn 23% more than Master's Degree holders on average while doing the same job.
Is a Master's degree or an MBA worth it? Should you pursue higher education?
A Master's degree program or any post-graduate program in Serbia costs anywhere from 701,000 RSD to 2,100,000 RSD and lasts approximately two years. That is quite an investment.
Employees can't expect any salary increases during the study period, assuming they already have a job. In most cases, a salary review is conducted once education is completed and the degree has been attained.
Many people pursue higher education as a tactic to switch to a higher-paying job. The numbers seem to support this tactic. The average increase in compensation while changing jobs is approximately 10% more than the customary salary increment.
The decision really depends on the situation and experience among many other factors. Putting all variables aside, if a person can afford the costs of higher education then the return on investment is definitely worth it. Degree costs can be recovered roughly in a year or so.
Salary and Compensation Comparison By Gender / Customer Service and Call Center / Serbia
Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? In the field of Customer Service and Call Center in Serbia, the average difference between the salary of male and female employees is 6%.
| Male | 99,100 RSD | |
| Female | -6% | 93,200 RSD |
Salary Comparison By Gender in Serbia for all Careers
Average Annual Salary Increment Percentage / Customer Service and Call Center / Serbia
How much are annual salary increments in Serbia for individuals working in Customer Service and Call Center? How often do employees get salary raises?
Professionals working in Customer Service and Call Center in Serbia are likely to observe a salary increase of approximately 7% every 19 months. The national average annual increment for all professions combined is 7% granted to employees every 20 months.
Serbia / All Professions
The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.
How to calculate the salary increment percentage?
The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency
Annual Increment Rate By Industry 2022
| Banking | 4% | |
| Energy | 8% | |
| Information Technology | 3% | |
| Healthcare | 7% | |
| Travel | 2% | |
| Construction | 6% | |
| Education | 1% |
Listed above are the average annual increase rates for each industry in Serbia for the year 2022. Companies within thriving industries tend to provide higher and more frequent raises. Exceptions do exist, but generally speaking, the situation of any company is closely related to the economic situation in the country or region. These figures tend to change frequently.
Worldwide Salary Raises: All Countries and All Jobs
Salary Packages and Schemes
Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.
Bonus and Incentive Rates / Customer Service and Call Center / Serbia
How much and how often are bonuses being awarded?
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52% of surveyed staff in Customer Service and Call Center reported that they haven't received any bonuses or incentives in the previous year while 48% said that they received at least one form of monetary bonus.
Those who got bonuses reported rates ranging from 3% to 6% of their annual salary.
| Received Bonus | 48% | |
| No Bonus | 52% |
Types of Bonuses Considered
Individual Performance-Based BonusesThe most standard form of bonus, where the employee is awarded based on their exceptional performance.
Company Performance BonusesOccasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.
Goal-Based BonusesGranted upon achieving an important goal or milestone.
Holiday / End of Year BonusesThese types of bonuses are given without a reason and usually resemble an appreciation token.
Bonuses Are Not Commissions!
People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.
What makes a position worthy of good bonuses and a high salary?
The main two types of jobs | |
| Revenue Generators | Supporting Cast |
Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business. | Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations. |
Example: | Example: |
Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.
Bonus Comparison by Seniority Level
Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.
Salary Forecast and Trend / Customer Service and Call Center / Serbia
How are salaries changing over time? Listed below is a chart that shows the average salary in recent years.
| Average Salary 2019 | 87,600 RSD | |
| Average Salary 2020 | +2% | 89,200 RSD |
| Average Salary 2021 | +3% | 92,000 RSD |
| Average Salary 2022 | +2% | 93,500 RSD |
Salaries for individuals working in Customer Service and Call Center in Serbia are rising in the year 2023 based on recently submitted salaries and reports. The trend suggests a slow yet continuous increase in pay in 2024 and future years. These numbers may vary from one industry to another.
Hourly Average Wage / Customer Service and Call Center / Serbia
550 RSD per hourThe average hourly wage (pay per hour) in Customer Service and Call Center in Serbia is 550 RSD.This is the rate they get paid for every worked hour.
About The Hourly Pay Rate
The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.
What is the minimum hourly rate of pay?
The minimum pay rate per hour for people working in Customer Service and Call Center in Serbia is 220 RSD. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.
Customer Service and Call Center VS Other Jobs
Salary Comparison By City
| City | Average Salary |
| Belgrade | 105,000 RSD |
| Novi Sad | 100,000 RSD |
Government vs Private Sector Salary Comparison
Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in Serbia is 14% on average across all career fields.
| Private Sector | 131,000 RSD | |
| Public Sector | +14% | 150,000 RSD |
Salary Statistics and Calculation Guide
What is considered to be a good and competitive salary in Customer Service and Call Center in Serbia?
A good and competitive compensation would range anywhere between 86,400 RSD and 106,000 RSD. This is a very rough estimate. Experience and education play a very huge part in the final earnings.
Gross Salary (before tax) and Net Salary (after tax)
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.
Base / Basic Salary
The base salary for jobs in Customer Service and Call Center in Serbia ranges from 67,300 RSD to 106,000 RSD. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.
What is the difference between the median and the average salary?
Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary
