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Customer Service and Call Center Average Salaries in Singapore 2020

How much money does a person working in Customer Service and Call Center make in Singapore?


Average Monthly Salary
7,460 SGD
( 89,500 SGD yearly)

LOWEST
4,400
SGD
AVERAGE
7,460
SGD
HIGHEST
11,000
SGD

A person working in Customer Service and Call Center in Singapore typically earns around 7,460 SGD per month. Salaries range from 4,400 SGD (lowest) to 11,000 SGD (highest).

This is the average monthly salary including housing, transport, and other benefits. Salaries differ drasticly between different Customer Service and Call Center jobs. If you are interested in the salary of a particular job, see below for salaries for specific job titles.

Salaries for specific jobs

Job TitleAverage Salary
Business Support Specialist7,830 SGD
Call Center Advisor6,660 SGD
Call Center Manager9,280 SGD
Call Center Quality Analyst8,770 SGD
Call Center Representative5,410 SGD
Call Center Representative5,520 SGD
Call Center Scheduler6,300 SGD
Call Center Scheduling Manager7,070 SGD
Call Center Supervisor6,630 SGD
Call Center Team Leader6,740 SGD
Client Engagement Specialest7,610 SGD
Client Executive6,610 SGD
Client Liaison Officer6,750 SGD
Client Relations Manager9,570 SGD
Client Service Analyst8,090 SGD
Client Service Representative5,390 SGD
Client Strategy Specialist7,480 SGD
Contracts Specialist7,380 SGD
Customer Care Representative5,370 SGD
Customer Experience Analyst6,700 SGD
Customer Experience Manager7,570 SGD
Customer Experience Specialist7,470 SGD
Customer Fulfillment Specialist7,140 SGD
Customer Insights Analyst7,900 SGD
Customer Problem Manager7,930 SGD
Customer Service Advisor6,840 SGD
Customer Service Associate6,370 SGD
Customer Service Executive8,450 SGD
Customer Service Manager10,200 SGD
Customer Service Manager9,670 SGD
Customer Service Officer5,940 SGD
Customer Service Representative5,400 SGD
Customer Service Supervisor5,750 SGD
Customer Service Team Leader6,140 SGD
Customer Service Trainer7,260 SGD
Customer Success Manager8,680 SGD
Customer Success Specialist7,840 SGD
Dispute Resolution Specialist7,690 SGD
Guest Service Agent5,300 SGD
Inbound Sales Representative5,770 SGD
Internet Banking Supervisor8,890 SGD
Logistics Coordinator6,320 SGD
Operations Support Manager9,420 SGD
Real Time Analyst8,130 SGD
Regional Account Manager8,840 SGD
Service Delivery Manager9,100 SGD
Service Writer4,990 SGD
Sourcing Assistant4,300 SGD
Telephone Operator4,780 SGD
Vendor Administration Specialist6,170 SGD
Workforce Manager8,360 SGD

Customer Service and Call Center Jobs Salary Distribution in Singapore

Median and salary distribution monthly Singapore Customer Service and Call Center

The median, the maximum, the minimum, and the range

  • Salary Range

    The Customer Service and Call Center salaries in Singapore range between 4,400 SGD per month (minimum salary) to 11,000 SGD per month (maximum salary).

  • Median Salary

    The median salary is 7,610 SGD per month, which means that half (50%) of people working in Customer Service and Call Center are earning less than 7,610 SGD while the other half are earning more than 7,610 SGD. The median represents the middle salary value. Generally speaking, you would want to be on the right side of the graph with the group earning more than the median salary.

  • Percentiles

    Closely related to the median are two values: the 25th and the 75th percentiles. Reading from the salary distribution diagram, 25% of people working in Customer Service and Call Center are earning less than 5,410 SGD while 75% of them are earning more than 5,410 SGD. Also from the diagram, 75% of people working in Customer Service and Call Center are earning less than 9,680 SGD while 25% are earning more than 9,680 SGD.


What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both of the average and the median then you are doing very well. If your salary is lower than both, then many people are earning more than you and there is plently of room for improvement. If your wage is in between the average and median, then things can be a bit confusing. We have written a guide to explain all the different senarios. How to compare your salary

Customer Service and Call Center Salary Forecast and Trend in Singapore

How do Customer Service and Call Center salaries change over time? Listed below is a chart that shows the average salary in recent years.

Salary trends and forecast monthly Singapore Customer Service and Call Center
Average Salary 2016
6,680 SGD
Average Salary 2017+4%
6,930 SGD
Average Salary 2018+3%
7,140 SGD
Average Salary 2019+3%
7,320 SGD
Percentage increase and decrease are relative to the previous value
Customer Service and Call Center salaries in Singapore are rising in the year 2020 based on recent submitted salaries and reports. As displayed in the chart, salaries in 2020 are 2% higher than those of 2019. The trend suggests a slow yet continous increase in pay in 2021 and future years. These numbers differ slightly from industry to another.

Customer Service and Call Center Hourly Average Wage in Singapore

43 SGD per hour

The average hourly wage (pay per hour) in Singapore for Customer Service and Call Center is 43 SGD. This means that the average person in Singapore earns approximatly 43 SGD for every worked hour.


Hourly Wage = Annual Salary ÷ ( 52 x 5 x 8 )

The hourly wage is the salary paid in one working hour. Usually jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fix amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and annual vacation allowance. The figures mentioned above are good approximation and they are considered to the be the standard.

Customer Service and Call Center VS Other Jobs

Salary Comparison Between Customer Service and Call Center and Customer Service and Call Center monthly SingaporeWe compared Singapore salaries for Customer Service and Call Center and All Jobs and we found that Customer Service and Call Center salaries are 12% less than those of All Jobs.
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