How much money does a person working in Customer Service and Call Center make in Singapore?
7,462 SGD per month
Average Monthly Salary
A person working in Customer Service and Call Center in Singapore typically earns around 7,462 SGD per month.
This is the average monthly salary including housing, transport, and other benefits.
Salaries differ drasticly between different Customer Service and Call Center jobs. If you are interested in the salary of a particular job, see below for salaries for specific job titles.
Salaries for specific jobs
|Business Support Specialist||7,827 SGD|
|Call Center Advisor||6,661 SGD|
|Call Center Manager||9,283 SGD|
|Call Center Quality Analyst||8,766 SGD|
|Call Center Representative||5,409 SGD|
|Call Center Representative||5,519 SGD|
|Call Center Scheduler||6,297 SGD|
|Call Center Scheduling Manager||7,069 SGD|
|Call Center Supervisor||6,634 SGD|
|Call Center Team Leader||6,743 SGD|
|Client Engagement Specialest||7,609 SGD|
|Client Executive||6,607 SGD|
|Client Liaison Officer||6,750 SGD|
|Client Relations Manager||9,565 SGD|
|Client Service Analyst||8,093 SGD|
|Client Service Representative||5,387 SGD|
|Client Strategy Specialist||7,484 SGD|
|Contracts Specialist||7,384 SGD|
|Customer Care Representative||5,365 SGD|
|Customer Experience Analyst||6,697 SGD|
|Customer Experience Manager||7,574 SGD|
|Customer Experience Specialist||7,467 SGD|
|Customer Fulfillment Specialist||7,139 SGD|
|Customer Insights Analyst||7,901 SGD|
|Customer Problem Manager||7,931 SGD|
|Customer Service Advisor||6,835 SGD|
|Customer Service Associate||6,367 SGD|
|Customer Service Executive||8,452 SGD|
|Customer Service Manager||10,159 SGD|
|Customer Service Manager||9,673 SGD|
|Customer Service Officer||5,936 SGD|
|Customer Service Representative||5,396 SGD|
|Customer Service Supervisor||5,751 SGD|
|Customer Service Team Leader||6,140 SGD|
|Customer Service Trainer||7,261 SGD|
|Customer Success Manager||8,683 SGD|
|Customer Success Specialist||7,837 SGD|
|Dispute Resolution Specialist||7,688 SGD|
|Guest Service Agent||5,302 SGD|
|Inbound Sales Representative||5,766 SGD|
|Internet Banking Supervisor||8,888 SGD|
|Logistics Coordinator||6,315 SGD|
|Operations Support Manager||9,424 SGD|
|Real Time Analyst||8,129 SGD|
|Regional Account Manager||8,840 SGD|
|Service Delivery Manager||9,096 SGD|
|Service Writer||4,989 SGD|
|Sourcing Assistant||4,299 SGD|
|Telephone Operator||4,782 SGD|
|Vendor Administration Specialist||6,173 SGD|
|Workforce Manager||8,360 SGD|
Customer Service and Call Center Jobs Salary Distribution in Singapore
Abount These Figures: Salary Range, Median and Percentiles
The Customer Service and Call Center salaries in Singapore range between 4,400 SGD per month (minimum salary) to 11,000 SGD per month (maximum salary).
The median salary is 7,611 SGD per month, which means that half (50%) of people working in Customer Service and Call Center are earning less than 7,611 SGD while the other half are earning more than 7,611 SGD. The median represents the middle salary value. Generally speaking, you would want to be on the right side of the graph with the group earning more than the median salary.
Closely related to the median are two values: the 25th and the 75th percentiles. Reading from the salary distribution diagram, 25% of people working in Customer Service and Call Center are earning less than 5,405 SGD while 75% of them are earning more than 5,405 SGD. Also from the diagram, 75% of people working in Customer Service and Call Center are earning less than 9,678 SGD while 25% are earning more than 9,678 SGD.
What is the difference between the median and the average salary? What should you be looking at?
Both are indicators. If your salary is higher than both of the average and the median then you are doing very well. If your salary is lower than both, then many people are earning more than you and there is plently of room for improvement. If your wage is in between the average and median, then things can be a bit confusing. We have written a guide to explain all the different senarios. How to compare your salary
Customer Service and Call Center Salary Forecast and Trend in Singapore
How do Customer Service and Call Center salaries change over time? Listed below is a chart that shows the average salary in recent years.
|Average Salary 2016|| = |
|Average Salary 2017|| +4% |
|Average Salary 2018|| +3% |
|Average Salary 2019|| +3% |
Percentage increase and decrease are relative to the previous value
Customer Service and Call Center salaries in Singapore are rising in the year 2019 based on recent submitted salaries and reports. As displayed in the chart, salaries in 2019 are 3% higher than those of 2018. The trend suggests a slow yet continous increase in pay in 2020 and future years. These numbers differ slightly from industry to another.
Customer Service and Call Center Hourly Average Wage in Singapore
43 SGD per hour
Average Hourly Wage
The average hourly wage (pay per hour) in Singapore for Customer Service and Call Center is 43 SGD. This means that the average person in Singapore earns approximatly 43 SGD for every worked hour.
Hourly Wage = Annual Salary ÷ ( 52 x 5 x 8 )
The hourly wage is the salary paid in one working hour. Usually jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fix amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and annual vacation allowance. The figures mentioned above are good approximation and they are considered to the be the standard.
Customer Service and Call Center VS Other Jobs
We compared Singapore salaries for Customer Service and Call Center and All Jobs and we found that Customer Service and Call Center salaries are 12% less than those of All Jobs.
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