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Customer Service Manager Average Salary in Singapore 2020

How much money does a Customer Service Manager make in Singapore?


Average Monthly Salary
10,200 SGD
( 122,000 SGD yearly)

LOW
4,780
SGD
AVERAGE
10,200
SGD
HIGH
16,100
SGD

A person working as a Customer Service Manager in Singapore typically earns around 10,200 SGD per month. Salaries range from 4,780 SGD (lowest) to 16,100 SGD (highest).

This is the average monthly salary including housing, transport, and other benefits. Customer Service Manager salaries vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.

Customer Service Manager Salary Distribution in Singapore

Median and salary distribution monthly Singapore Customer Service Manager
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The median, the maximum, the minimum, and the range

  • Salary Range

    Customer Service Manager salaries in Singapore range from 4,780 SGD per month (minimum salary) to 16,100 SGD per month (maximum salary).

  • Median Salary

    The median salary is 10,800 SGD per month, which means that half (50%) of people working as Customer Service Manager(s) are earning less than 10,800 SGD while the other half are earning more than 10,800 SGD. The median represents the middle salary value. Generally speaking, you would want to be on the right side of the graph with the group earning more than the median salary.

  • Percentiles

    Closely related to the median are two values: the 25th and the 75th percentiles. Reading from the salary distribution diagram, 25% of Customer Service Manager(s) are earning less than 6,990 SGD while 75% of them are earning more than 6,990 SGD. Also from the diagram, 75% of Customer Service Manager(s) are earning less than 14,200 SGD while 25% are earning more than 14,200 SGD.


What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both of the average and the median then you are doing very well. If your salary is lower than both, then many people are earning more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary

Customer Service Manager Salary Comparison by Years of Experience

How does experience and age affect your pay?

Salary comparison by years of experience monthly Singapore Customer Service Manager
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The experience level is the most important factor in determining the salary. Naturally the more years of experience the higher your wage. We broke down Customer Service Manager salaries by experience level and this is what we found.

A Customer Service Manager with less than two years of experience makes approximately 5,510 SGD per month.

While someone with an experience level between two and five years is expected to earn 7,590 SGD per month, 38% more than someone with less than two year's experience.

Moving forward, an experience level between five and ten years lands a salary of 10,800 SGD per month, 42% more than someone with two to five years of experience.

On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.

Additionally, Customer Service Manager(s) whose expertise span anywhere between ten and fifteen years get a salary equivalent to 13,200 SGD per month, 22% more than someone with five to ten years of experience.

If the experience level is between fifteen and twenty years, then the expected wage is 13,900 SGD per month, 6% more than someone with ten to fifteen years of experience.

Lastly, employees with more than twenty years of professional experience get a salary of 15,100 SGD per month, 9% more than people with fifteen to twenty years of experience.


Customer Service Manager average salary change by experience in Singapore

0 - 2 Years
5,510 SGD
2 - 5 Years+38%
7,590 SGD
5 - 10 Years+42%
10,800 SGD
10 - 15 Years+22%
13,200 SGD
15 - 20 Years+6%
13,900 SGD
20+ Years+9%
15,100 SGD
Percentage increase and decrease are relative to the previous value

Typical Salary Progress for Most Careers

Salary Comparison By Experience Level
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Customer Service Manager Salary Comparison By Education

How do education levels affect salaries?

Displayed below is the average salary difference between different Customer Service Manager(s) who have the same experience but different education levels.

Salary comparison by education level monthly Singapore Customer Service Manager
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We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down Customer Service Manager salaries by education level in order to make a comparison.

When the education level is High School, the average salary of a Customer Service Manager is 6,810 SGD per month.

While someone with a Certificate or Diploma gets a salary of 7,930 SGD per month, 17% more than someone having a High School degree.

A Bachelor's Degree gets its holder an average salary of 11,500 SGD per month, 45% more than someone with a Certificate or Diploma.

Professionals who hold a Master's Degree are rewarded with an average salary of 15,100 SGD per month, 31% more than someone with Bachelor's Degree.


Customer Service Manager average salary difference by education level in Singapore

High School
6,810 SGD
Certificate or Diploma+17%
7,930 SGD
Bachelor's Degree+45%
11,500 SGD
Master's Degree+31%
15,100 SGD
Percentage increase and decrease are relative to the previous value

Is a Master's degree or an MBA worth it? Should you pursue higher education?

A Master's degree program or any post-graduate program in Singapore costs anywhere from 42,600 Singapore Dollar(s) to 128,000 Singapore Dollar(s) and lasts approximately two years. That is quite an investment.

You can't really expect any salary increases during the study period, assuming you already have a job. In most cases, a salary review is conducted once education is completed and the degree has been attained.

Many people pursue higher education as a tactic to switch into a higher paying job. The numbers seem to support the thoery. The average increase in compensation while changing jobs is approximately 10% more than the customary salary increment.

If you can afford the costs of higher education, the return on investment is definitely worth it. You should be able to recover the costs in roughly a year or so.


Typical Salary Difference by Education for Most Careers

Salary Comparison By Education Level
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Customer Service Manager Salary Comparison By Gender

Salary comparison by gender monthly Singapore Customer Service Manager
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Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? Male Customer Service Manager employees in Singapore earn 7% more than their female counterparts.

Female
9,840 SGD
Male+7%
10,500 SGD
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in Singapore for all Careers

Salary comparison by gender monthly Singapore
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Customer Service Manager Average Annual Salary Increment Percentage in Singapore

How much are annual salary increments in Singapore for Customer Service Manager(s)? How often do employees get salary raises?

Customer Service Manager

Customer Service Manager(s) in Singapore are likely to observe a salary increase of approximately 12% every 17 months. The national average annual increment for all professions combined is 9% granted to employees every 15 months.

Annual Salary Increment Rate Singapore Customer Service Manager
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The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

Singapore / All Professions

Annual Salary Increment Rate Singapore
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The term 'Annual Salary Increase' usually refers to the increase in 12 calendar month period, but because it is rarely that people get their salaries reviewed exactly on the one year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 ÷ Increase Frequency

The average salary increase in one year (12 months) in Singapore is 7%.

Annual Increment Rate By Industry 2019

Banking
7%
Energy
5%
Information Technology
3%
Healthcare
1%
Travel
8%
Construction
6%
Education
4%

Listed above are the average annual increase rates for each industry in Singapore for the year 2019. Companies within thriving industries tend to provide higher and more frequent raises. Exceptions do exist, but generally speaking, the situation of any company is closely related to the economic situation in the country or region. These figures tend to change frequently.


Worldwide Salary Raises: All Countries and All Jobs

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Customer Service Manager Bonus and Incentive Rates in Singapore

How much and how often are bonuses being awarded?Annual Salary Bonus Rate Singapore Customer Service Manager
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A Customer Service Manager is considered to be a high bonus-based job due to the generally limited involvement in direct revenue generation, with exceptions of course. The people who get the highest bonuses are usually somehow involved in the revenue generation cycle.

15% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 85% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 5% to 9% of their annual salary.

Received Bonus
85%
No Bonus
15%

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.


What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

Example:
A graphics designer working for a graphics designing company.

Example:
A graphic designer in the marketing department of a hospital.


Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Government vs Private Sector Salary Comparison

Public vs private sector salaries monthly Singapore
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Where can you get paid more, working for a private company or for the government? Public sector Customer Service Manager employees in Singapore earn 5% more than their private sector counterparts.

Private Sector
8,340 SGD
Public Sector+5%
8,740 SGD
Percentage increase and decrease are relative to the previous value

Customer Service Manager Salary Trend and Forecast in Singapore

How are Customer Service Manager salaries changing over time? Listed below is a chart that shows the average salary in recent years.

Salary trends and forecast monthly Singapore Customer Service Manager
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Average Salary 2016
8,940 SGD
Average Salary 2017+4%
9,270 SGD
Average Salary 2018+3%
9,590 SGD
Average Salary 2019+3%
9,880 SGD
Percentage increase and decrease are relative to the previous value

Customer Service Manager salaries in Singapore are on the rise in the year 2020 based on recent submitted salaries and reports. As displayed in the chart, salaries in 2019 are 3% higher than those of 2018. The trend suggests a slow yet continuous increase in pay in 2021 and future years. These numbers may vary from industry to another.

Customer Service Manager Average Hourly Wage in Singapore


59 SGD per hour

The average hourly wage (pay per hour) in Singapore is 59 SGD. This means that the average Customer Service Manager in Singapore earns approximately 59 SGD for every worked hour.


Hourly Wage = Annual Salary ÷ ( 52 x 5 x 8 )

The hourly wage is the salary paid in one worked hour. Usually jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fix amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

Customer Service Manager VS Other Jobs

Salary Comparison Between Customer Service Manager and Customer Service and Call Center monthly Singapore
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The average salary for Customer Service Manager is 36% more than that of Customer Service and Call Center. Also, Customer Service and Call Center salaries are 12% less than those of All Jobs.

Salary comparison with similar jobs

Job TitleAverage Salary
Business Support Specialist7,830 SGD-23%
Call Center Advisor6,660 SGD-34%
Call Center Manager9,280 SGD-9%
Call Center Quality Analyst8,770 SGD-14%
Call Center Representative5,520 SGD-46%
Call Center Scheduler6,300 SGD-38%
Call Center Scheduling Manager7,070 SGD-30%
Call Center Supervisor6,630 SGD-35%
Call Center Team Leader6,740 SGD-34%
Client Engagement Specialest7,610 SGD-25%
Client Executive6,610 SGD-35%
Client Liaison Officer6,750 SGD-34%
Client Relations Manager9,570 SGD-6%
Client Service Analyst8,090 SGD-20%
Client Service Representative5,390 SGD-47%
Client Strategy Specialist7,480 SGD-26%
Contracts Specialist7,380 SGD-27%
Customer Care Representative5,370 SGD-47%
Customer Experience Analyst6,700 SGD-34%
Customer Experience Manager7,570 SGD-25%
Customer Experience Specialist7,470 SGD-26%
Customer Fulfillment Specialist7,140 SGD-30%
Customer Insights Analyst7,900 SGD-22%
Customer Problem Manager7,930 SGD-22%
Customer Service Advisor6,840 SGD-33%
Customer Service Associate6,370 SGD-37%
Customer Service Executive8,450 SGD-17%
Customer Service Manager10,200 SGD+0%
Customer Service Officer5,940 SGD-42%
Customer Service Representative5,400 SGD-47%
Customer Service Supervisor5,750 SGD-43%
Customer Service Team Leader6,140 SGD-40%
Customer Service Trainer7,260 SGD-29%
Customer Success Manager8,680 SGD-15%
Customer Success Specialist7,840 SGD-23%
Dispute Resolution Specialist7,690 SGD-24%
Guest Service Agent5,300 SGD-48%
Inbound Sales Representative5,770 SGD-43%
Internet Banking Supervisor8,890 SGD-12%
Logistics Coordinator6,320 SGD-38%
Operations Support Manager9,420 SGD-7%
Real Time Analyst8,130 SGD-20%
Regional Account Manager8,840 SGD-13%
Service Delivery Manager9,100 SGD-10%
Service Writer4,990 SGD-51%
Sourcing Assistant4,300 SGD-58%
Telephone Operator4,780 SGD-53%
Vendor Administration Specialist6,170 SGD-39%
Workforce Manager8,360 SGD-18%
4750 - 2

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