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Customer Service Representative Average Salary in Singapore 2024

How much money does a person working as Customer Service Representative make in Singapore?


Average Monthly Salary
2,890 SGD
( 34,700 SGD yearly)

LOW
1,420
SGD
AVERAGE
2,890
SGD
HIGH
4,510
SGD
All salary figures displayed here are per month except when noted otherwise.
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

A person working as Customer Service Representative in Singapore typically earns around 2,890 SGD. Salaries range from 1,420 SGD (lowest) to 4,510 SGD (highest).


Salary Variance

This is the average salary including housing, transport, and other benefits. Customer Service Representative salaries in Singapore vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.



Customer Service Representative Pay Scale and Salaries in Singapore

Median and salary distribution Singapore Customer Service Representative monthly
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Salary Structure and Pay Scale Comparison

5% of people earn
2,680 SGD or more
10% of people earn
2,370 to 2,680 SGD
20% of people earn
1,680 SGD or less
65% of people earn
1,680 to 2,370 SGD
Minimum Salary
1,420 SGD
Median
2,700 SGD
Maximum
4,510 SGD




Median Salary, maximum and minimum salary, minimum wage, starting salary, and the salary range

All salary figures displayed here are per month except when noted otherwise.
  • Salary Range, Minimum Wage, and Starting Salary

    Salaries for the position Customer Service Representative in Singapore range from 1,420 SGD (starting salary) to 4,510 SGD (maximum salary). It should be noted that the given figure is not the legally mandated minimum wage; rather, it represents the lowest figure reported in a salary survey that included thousands of participants and professionals from all regions of the country.

  • Median Salary

    With a median salary of 2,700 SGD, half of the professionals who work as Customer Service Representative in Singapore earn less than this amount, and the other half earn more. The median salary denotes the middle value of salaries. Ideally, you would want to belong to the group earning more than the median salary, located on the right side of the salary distribution graph.

  • Percentiles and Salary Scale

    The median is closely associated with two other values known as the 25th and 75th percentiles. By examining the salary distribution chart, it can be determined that 25% of professionals employed as Customer Service Representative in Singapore earn less than 2,210 SGD, while 75% earn more. Similarly, the chart shows that 75% earn less than 3,080 SGD while 25% earn more.

  • Pay Scale Structure

    To provide a better understanding of expected salaries, we categorized the frequently occurring salaries into different ranges. This approach provides a more precise representation of salary distribution for the job title Customer Service Representative in Singapore compared to simply calculating the average. The majority of reported salaries, approximately 65%, fall within the range of 1,680 SGD to 2,370 SGD. About 20% of salaries are below the 1,680 SGD mark, while 10% fall within the range of 2,370 SGD to 2,680 SGD. Only 5% of individuals have salaries exceeding 2,680 SGD.

Salary Comparison by Years of Experience / Customer Service Representative / Singapore

How do experience and age affect pay?

0 - 2 Years
1,680 SGD
2 - 5 Years+29%
2,160 SGD
5 - 10 Years+38%
2,980 SGD
10 - 15 Years+24%
3,690 SGD
15 - 20 Years+7%
3,950 SGD
20+ Years+7%
4,220 SGD
Percentage increase and decrease are relative to the previous value
Salary comparison by years of experience monthly Singapore Customer Service Representative
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The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage. We broke down salaries by experience level for people working as Customer Service Representative and this is what we found.


All salary figures displayed here are per month except when noted otherwise.

Employees with less than two years of experience earn approximately 1,680 SGD.

While someone with an experience level between two and five years is expected to earn 2,160 SGD, 29% more than someone with less than two year's experience.

Moving forward, an experience level between five and ten years lands a salary of 2,980 SGD, 38% more than someone with two to five years of experience.

Additionally, professionals whose expertise span anywhere between ten and fifteen years get a salary equivalent to 3,690 SGD, 24% more than someone with five to ten years of experience.

If the experience level is between fifteen and twenty years, then the expected wage is 3,950 SGD, 7% more than someone with ten to fifteen years of experience.

Lastly, employees with more than twenty years of professional experience get a salary of 4,220 SGD, 7% more than people with fifteen to twenty years of experience.

On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.

Typical Salary Progress for Most Careers

Salary Comparison By Experience Level
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Salary Comparison By Education / Customer Service Representative / Singapore

How do education levels affect salaries?

Displayed below is the average salary variance between different education levels of professionals working as Customer Service Representative.

High School
2,160 SGD
Certificate or Diploma+43%
3,090 SGD
Bachelor's Degree+38%
4,260 SGD
Percentage increase and decrease are relative to the previous value
Salary comparison by education level monthly Singapore Customer Service Representative
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We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down salaries by education level for the position Customer Service Representative in order to make a comparison.


Level 1: High School

Employees at this education level have an average salary of 2,160 SGD.


Level 2: Certificate or Diploma

At this level, the average salary becomes 3,090 SGD, 43% more than the previous level.


Level 3: Bachelor's Degree

At this level, the average salary becomes 4,260 SGD, 38% more than the previous level.



Typical Salary Difference by Education for Most Careers

Salary Comparison By Education Level
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Salary and Compensation Comparison By Gender / Customer Service Representative / Singapore

Salary comparison by gender Singapore Customer Service Representative monthly
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Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? For the people who work as Customer Service Representative in Singapore, the average difference between the salary of male and female employees is 5%.

Male
2,810 SGD
Female+5%
2,960 SGD
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in Singapore for all Careers

Salary comparison by gender monthly Singapore
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Average Annual Salary Increment Percentage / Customer Service Representative / Singapore

How much are annual salary increments in Singapore for individuals working as Customer Service Representative? How often do employees get salary raises?

Individuals working as Customer Service Representative in Singapore are likely to observe a salary increase of approximately 10% every 15 months. The national average annual increment for all professions combined is 9% granted to employees every 15 months.

Annual Salary Increment Rate Singapore Customer Service Representative
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The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

Singapore / All Professions

Annual Salary Increment Rate Singapore
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The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency

The average salary increase in one year (12 months) in Singapore is 7%.

Worldwide Salary Raises: All Countries and All Jobs

World Average Annual Salary Increment
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Salary Packages and Schemes

Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.



Bonus and Incentive Rates / Customer Service Representative / Singapore

How much and how often are bonuses being awarded?Annual Salary Bonus Rate Singapore Customer Service Representative
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44% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 56% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 3% to 6% of their annual salary.

Received Bonus
56%
No Bonus
44%

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus, where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.


What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

Example:
A graphics designer working for a graphics designing company.

Example:
A graphic designer in the marketing department of a hospital.


Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Average Hourly Wage / Customer Service Representative / Singapore


17 SGD per hour

The average hourly wage (pay per hour) for individuals working as Customer Service Representative in Singapore is 17 SGD.This is the rate they get paid for every worked hour.


Hourly Wage = Annual Salary / ( 52 x 5 x 8 )

About The Hourly Pay Rate

The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

What is the minimum hourly rate of pay?

The minimum pay rate per hour for people working as Customer Service Representative in Singapore is 8 SGD. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.

Salary comparison with similar jobs

Job TitleAverage Salary
Customer Service and Call Center-100%
Account Representative3,500 SGD+21%
Account Service Representative3,700 SGD+28%
Business Support Specialist5,260 SGD+82%
Call Center Advisor3,820 SGD+32%
Call Center Duty Manager5,190 SGD+80%
Call Center Manager9,720 SGD+240%
Call Center Quality Analyst6,050 SGD+110%
Call Center Representative2,950 SGD+2%
Call Center Scheduler3,480 SGD+20%
Call Center Scheduling Manager5,020 SGD+74%
Call Center Supervisor4,100 SGD+42%
Call Center Team Leader5,120 SGD+77%
Call Center Technology Specialist6,260 SGD+120%
Chatbot Copywriter5,100 SGD+76%
Chatbot Deployment Specialist5,530 SGD+91%
Chatbot Marketing Specialist6,760 SGD+130%
Chief Customer Experience and Success Officer12,100 SGD+320%
Client Engagement Specialest5,500 SGD+90%
Client Executive4,080 SGD+41%
Client Liaison Officer2,900 SGD+0%
Client Relations Manager11,200 SGD+290%
Client Relationship Executive9,400 SGD+230%
Client Relationship Manager10,400 SGD+260%
Client Service Analyst6,010 SGD+110%
Client Service Representative2,940 SGD+2%
Client Strategy Specialist6,100 SGD+110%
Contracts Specialist4,980 SGD+72%
Customer Care Officer2,890 SGD-0%
Customer Care Representative2,930 SGD+1%
Customer Center Supervisor3,760 SGD+30%
Customer Experience Analyst3,780 SGD+31%
Customer Experience Manager10,600 SGD+270%
Customer Experience Specialist6,690 SGD+130%
Customer Feedback and Insights Analyst7,360 SGD+150%
Customer Fulfillment Specialist6,070 SGD+110%
Customer Insights Analyst6,340 SGD+120%
Customer Journey Analyst8,480 SGD+190%
Customer Problem Manager6,310 SGD+120%
Customer Relations Manager10,300 SGD+260%
Customer Relations Specialist6,260 SGD+120%
Customer Relationship Management Implementation Consultant10,300 SGD+260%
Customer Retention Specialist9,350 SGD+220%
Customer Sales Representative3,140 SGD+9%
Customer Sales Support3,260 SGD+13%
Customer Service Administration3,870 SGD+34%
Customer Service Advisor6,840 SGD+140%
Customer Service Agent3,110 SGD+8%
Customer Service Associate2,940 SGD+2%
Customer Service Coordinator3,710 SGD+28%
Customer Service Country Manager12,300 SGD+330%
Customer Service Executive7,000 SGD+140%
Customer Service Manager10,900 SGD+280%
Customer Service Officer3,070 SGD+6%
Customer Service Operations Manager11,600 SGD+300%
Customer Service Quality Assurance Analyst10,200 SGD+250%
Customer Service Representative2,890 SGD-0%
Customer Service Sales Support2,950 SGD+2%
Customer Service Specialist3,060 SGD+6%
Customer Service Supervisor4,640 SGD+60%
Customer Service Team Leader6,450 SGD+120%
Customer Service Trainer5,270 SGD+82%
Customer Service Working Supervisor5,240 SGD+81%
Customer Solutions Representative6,800 SGD+140%
Customer Success Manager9,830 SGD+240%
Customer Success Specialist6,350 SGD+120%
Customer Support Agent3,020 SGD+4%
Dispute Resolution Specialist5,460 SGD+89%
Field Service Representative3,310 SGD+14%
Guest Relations Officer2,360 SGD-18%
Guest Service Agent2,500 SGD-14%
Inbound Call Center Representative2,880 SGD-0%
Inbound Sales Representative3,040 SGD+5%
Internet Banking Supervisor9,480 SGD+230%
Lead Administrator6,360 SGD+120%
Live Chat Agent3,610 SGD+25%
Logistics Coordinator3,260 SGD+13%
Onboarding Specialist6,190 SGD+110%
Operations Support Manager9,320 SGD+220%
Real Time Analyst6,020 SGD+110%
Regional Account Manager9,790 SGD+240%
Remote Customer Service Representative4,100 SGD+42%
Remote Customer Support Agent4,080 SGD+41%
Service Administrator4,860 SGD+68%
Service Delivery Manager10,200 SGD+250%
Service Writer2,420 SGD-16%
Social Media Customer Support Specialist5,780 SGD+100%
Sourcing Assistant2,210 SGD-24%
Telephone Operator2,370 SGD-18%
User Experience Researcher7,060 SGD+140%
Vendor Administration Specialist3,820 SGD+32%
Voice Of The Customer Analyst6,030 SGD+110%
Workforce Manager6,490 SGD+120%

Government vs Private Sector Salary Comparison

Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in Singapore is 5% on average across all career fields.

Private Sector
8,300 SGD
Public Sector+5%
8,700 SGD
Percentage increase and decrease are relative to the previous value

Salary Statistics and Calculation Guide

What is considered to be a good and competitive salary for the job title Customer Service Representative in Singapore?

A good and competitive compensation would range anywhere between 2,700 SGD and 3,080 SGD. This is a very rough estimate. Experience and education play a very huge part in the final earnings.

Gross Salary (before tax) and Net Salary (after tax)

All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

Base / Basic Salary

The base salary for a careers like Customer Service Representative in Singapore ranges from 1,420 SGD to 2,210 SGD. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.


What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary


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